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Aparthotel Serrano Recoletos

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359 Reviews from our TripAdvisor Community

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Showing 60: English reviews
London, United Kingdom
Reviewed 1 week ago

Without a doubt the worst hotel experience of my life. To call it a "hotel" is an exaggeration. This supposedly 3 star property has all of the hallmarks of a bad hostel, but worse. You enter to a reception which looks like the backyard of a mechanics garage. The staff are unfriendly and unwelcoming. You ascend in a dirty lift...

Thank NicoDLB
Reviewed 2 weeks ago

I wouldn't recommend it. Dirty, hard, and very worn towels, uncomfortable mattress and pillows. Very noisy with no noise insulation. Safe was not working. The room ventilator was so noisy that it was impossible to sleep.

Thank Anna S
Kingston-upon-Hull, United Kingdom
Reviewed 3 weeks ago

We chose this place based on location and cost. The hall way looks dreadful and the lifts don't feel safe, but our room was clean and housekeeping came daily. We were always provided with enough toilet paper and towels (except for one day when our room just wasn't cleaned). Great location, round the corner from a shop and decent bar/restaurant....

Thank KRFarrar
Dubai, United Arab Emirates
Reviewed 23 October 2016 via mobile

The hallways look like a war zone - they started work but didn't bother to finish. There are no locks on the doors and maids walk in regularly. Internet is a disaster - half time it does work. Some refurbished rooms are ok once inside, but only take one if you're sure it's refurbished and it's cheap. Most of the...

Thank Dairin M
Reviewed 8 October 2016 via mobile

I had the worst experience ever in this hotel. The bathroom was filthy, moldy, the kitchenette was empty, apparently you have to request the microwave and kitchen hardware, you get it upon availability. The hotel is still in cement. The bed blanket was horrible. And the price is €130 per night. For that price you expect at least something clean...

1Thank Ana L
Greensboro, North Carolina
Reviewed 4 October 2016 via mobile

The staff is very cool at the reception desk, they were very friendly and fixed a "misunderstanding" with our rooms. The rooms are just fine if you are staying for one quick night and do not care about housekeeping. I would describe it more as a hostel than a hotel due to the cheap quality of the beds and the...

Thank Paula-07-26
Clonmellon, County Westmeath, Ireland
Reviewed 12 August 2016 via mobile

Stayed here with my girlfriend on the recommendation of a friend Problems we had: Room: Old and dark with uncomfortable beds and sticky floor. Very few sockets (annoying when you have phones camera etc to charge) Bathroom door broke so I was locked in - girlfriend asked reception for help. They handed here a paperclip to pick the lock! (I...

Thank Daniel D
Reviewed 26 July 2016 via mobile

Rooms were super old, dark, crwmped and with uncomfortable beds. To use a security safe box i had to rent a separate box at reception. Air conditioning felt like a fire breathing dragon after they said they were gonna have maintenance on it after my first night. Find somewhere better!

Thank Ignacio C
Liverpool, United Kingdom
Reviewed 9 July 2016

This hotel is a basic hotel.Ideal if you are just looking for somewhere to get around from.It is clean and comfortable, the staff are friendly and helpfull. it is situated in the next road to the Museo Arqueologico Nacional which is well worth a visit.Puerta de Alcala is only a short walk away and you can find most sights within...

Thank 977peterj
Reviewed 4 July 2016

Its conveniently located but other than than is not good at all. Rooms in general are very bad and dirty. Beds are even worst. The hotel is cheap, however with such quality I think you can find cheaper ones nearby.

Thank Fer E

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Staying in Barrio de Salamanca

Neighbourhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighbourhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Aparthotel Serrano Recoletos is a complex of studios and apartments located in the Barrio Salamanca, in the neighborhood with the main stores in the most exclusive area of Madrid, near the National Library and the National Archaeological Museum, with numerous communications by train (station de Recoletos) metro (Serrano and Colon) and bus stops nearby. All studios feature a living room, an equipped kitchen with refrigerators and full bathroom. The apartments have one bedroom, living room, kitchen with fridge and a bathroom, plus all the apartments have been recently refurbished. Available on request microwave, coffee Dolce Gusto, toaster, exercise bike .. Free high-speed WiFi is available in all rooms. Note: The dish has an additional cost of EUR 2.00 Per person / day. ... more   less 

Additional Information about Aparthotel Serrano Recoletos

Address: Calle Villanueva 2, 28001 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: ₹ 4,969 - ₹ 10,142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aparthotel Serrano Recoletos 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
Apartamentos Recoletos Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Aparthotel Serrano Recoletos staff and other travellers.
5 questions
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London, United Kingdom
over a year ago

See all questions (5)

Questions? Get answers from Aparthotel Serrano Recoletos staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“reserve a refurbished room”
 of 5 bubbles Agilito, 17 May 2016 | Read review
“Have kettle hairdryer and hot water ”
 of 5 bubbles 561tonyah, 28 Apr 2016 | Read review
“Do not make the mistake of coming here.”
  • Dusty vent
  • No cutlery/dishes
  • Exposed electricity
  • Dirty beds, smelly linen- not clean
  • Beds worse than prison
  • Rusty old bathroom
  • Hair and dust found in bed
  • Dirty walls cracked floor
 of 5 bubbles oscar30309, 7 Feb 2016 | Read review
“Ask for a quieter room.”
 of 5 bubbles jamesj35, 21 Aug 2015 | Read review
“Pet friendly”
 of 5 bubbles mariamE6050PP, 14 Aug 2015 | Read review
5 of 5
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