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Aparthotel Serrano Recoletos

337 reviews
#230 of 440 Hotels in Madrid
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Traveller (42)
Room & Suite (135)
Dining (5)
Overview
  • Excellent27%
  • Very good36%
  • Average23%
  • Poor7%
  • Terrible7%
2 Oct 2017
“Not an apartment but good room”
21 Sep 2017
“Very Good”
Free Wifi
Air Conditioning
Non-Smoking Rooms
Bar/Lounge
Kitchenette
Concierge
Pets Allowed
3.0 Star Hotel
All hotel details
Offers from Aparthotel Serrano Recoletos
Offers & Announcements: 10% off room rate
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Reviews (337)Write a Review
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1 - 5 of 35 reviews
Reviewed 2 October 2017

Great sized bedroom and bathroom however I do not think they should be advertised as apartments. although supplied with a kitchen sink and 2 hobs there are no other cooking facilities such as a toaster/ microwave or kettle. There is also no equipment to cook...More

Thank Louise F
Response from Isabel R, Director Comercial at Aparthotel Serrano RecoletosResponded 4 October 2017

Dear Louise First as always, thank you for stay with us in your stay in Madrid, and take time to publish your experience during your stay for Tripadvisor users, also from us it is very useful to improve our services. We are happy to know...More

Reviewed 21 September 2017

Location is very good. Also hotel rooms and services are good. Hotel staff are supporting in nature. Rooms facility and cleaning services are also good. Other facilities of the hotel are also very good.More

Review collected in partnership with this hotel
Thank Jinesh D
Response from Isabel R, Director Comercial at Aparthotel Serrano RecoletosResponded 22 September 2017

Dear Jinesh Thank you for taking the time to share your experience in Tripadvisor and thank you for your nice words. We are happy to know that you enjoyed your stay with us. We hope to see you again soon in Aparthotel Serrano Recoletos! Best...More

Reviewed 21 September 2017

Great position and clean room with furnishings ok. However the bathroom was not up to it as water went all over the floor due to no wall around the shower. Towels and linen were old and soap and body wash was limited in supply.More

Review collected in partnership with this hotel
Thank jkaloker
Response from Isabel R, Director Comercial at Aparthotel Serrano RecoletosResponded 21 September 2017

Dear client, First as always, thank you for stay with us in your stay in Madrid, and take time to publish your experience during your stay for Tripadvisor users, also from us it is very useful to improve our services. I am glad you liked...More

Reviewed 21 September 2017

Clean hotel but basic and it felt very impersonal. No cups or kettle initially available in the room, we had to request these, we were not charged but I am unsure if this is the norm. Air conditioning was poor, bed had plastic cover on...More

Review collected in partnership with this hotel
Thank dwevans2016
Reviewed 14 September 2017

The hotel was well located for the price but the check in process too far too long, the room was not entirely clean (hair on the floor) and soap, toilet paper, etc. were not replenished. The requested coffee maker was provided. However, the coffee requested...More

Review collected in partnership with this hotel
Thank Diana B
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Traveller (42)
Room & Suite (135)
Dining (5)
Hotel & Grounds (75)
Bathroom (11)
About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Bar/Lounge
Details
Price range
US$ 81 - US$ 183 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 81 - US$ 183 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Accessible rooms
Nearby
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights
frame the neighbourhood of Barrio Salamanca. With
beautiful condominium buildings that make up most
blocks in this area, this part of town is refined and
quiet. It is also host to a few of the city's large
shopping avenues, including Calle Serrano and Calle
Jose Ortega y Gasset. A walk down these streets will
reveal upscale chains, small boutiques, and plenty of
...More
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