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Novotel Madrid Center

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657 Reviews from our TripAdvisor Community

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Showing 188: English reviews
Chiang Mai
Reviewed 3 days ago NEWvia mobile

This hotel has a large modern entrance and contemporary furniture throughout the large lobby. Service is multilingual, friendly and efficient. Our room had a spacious balcony and a huge TV. The usual high comfort bedding as in all Novotels, and the expresso machine was welcome. It is a short walk to 2 Metro stations.. Goya and O'Donnell and there are...

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Helpful?
Thank PeterAUCNX
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Peter! It was a pleasure reading your comment, thanks a lot for your wonderfull descripction, and also thank you for the appreciation about the light restaurant and the paper cups. We will think about it and try to improve day by day! I would like to inform you that in a few weeks we will have available the gym in...

Durban, South Africa
Reviewed 3 days ago NEWvia mobile

The hotel is located in an elegant surrounding, walking distance to O'Donell metro and close to El Retiro park. The rooms are good with sufficient amenities and the breakfast was excellent with a good selection of food..Overall a very enjoyable experience!!

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Helpful?
Thank IbrahimT_KZN
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Great Ibrahim!!! So nice to hear your words, its fantastic to know that you enjoyed your stay, that you liked your room, the amenities and breakfast, hope you try our churros!!! they are gorgeous!!! I really love them! We would love to received you again, when are you comming back?! Take care and hope to see you soon. Best wishes,...

County Dublin, Ireland
Reviewed 3 days ago NEW

I stayed with my two boys and husband from 7-10 of January. We had a suite which was very good value. The rooms were spacious and comfortable and the master room bed was HUGE. The staff were very polite and helpful and the hotel was child friendly. The hotel is a short distance from the metro station. It felt safe...

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Helpful?
Thank Jane O
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Its awesome!!! Thanks a lot for your comment Jane, its a pleasure for us to receive clients like you and your family. We are happy to know tha your kid like the little surprise we prepared to him. We hope to see you back soon in our hotel, we want you to feel like at home. Best wishes for all,...

Reviewed 1 week ago via mobile

We stayed here for three days and rooms are comfortable with modern style. Noticed being energy efficient. Wifi not stable but whenever is working, it's quite good. They have apple computers for use in the lobby-business area, though no printers to print anything. If you need to print any document, you have to send it to hotel staff by email...

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Helpful?
Thank Luis R
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Dear Luis R, Thanks for your comment, its being a pleasure to have you in our hotel. We hope you could connect to the internet comfortably and finally print everything you need with the reception help. Anything we could help for next time, tell us. Kind regards, Lucía S.

Reviewed 2 weeks ago via mobile

This is a big hotel with professional and friendly staff. The location is also good, 25mins walk to the city center. Nearby cafés and restaurants available. Also, it is a quite neighborhood. Recommend everyone to stay here.

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1Thank Ahmad M
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Dear Ahmad M, Thanks so much for your recommendation for next clients, its always a pleasure to hear nice comments, did you try our breakfast? Do you know that we are going to open a gym in the toproof and also a swimming pool for summer? You have to come and visit us again ;) Thank you again for sharing...

Ghent, Belgium
Reviewed 2 weeks ago

On arrival only one of our two rooms was available. The second would be "half an hour". We went for lunch and a good hour later the room still was not available. They now said "5 minutes". Strange, as we saw housekeeping just started cleaning that room. No real issue, we were comfirmed a late check out for one room...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank J0han1969
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Dear J0han1969, Thank you for the time spended in your sincerely words. On the other hand, I'm sorry to hear that you were not satisfied with that small details that your share with us, they will be considered one by one. Best wishes and happy new year, Lucía.

Reviewed 2 weeks ago

Hotel is located close close to the underground which can bring you to the center and cca 150 m from Airport Express Bus (5 EUR from person) . Hotel staff is very friendly and professional . Rooms are clean. Breakfast above average with sufficient selection of meals. Looks very family friendly

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1Thank MARTIN B
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Dear our friend Martin, When are you comming back? :) Happy New year, thanks a lot for you kindly comment, it is always a pleasure to receive positive feedback. I will share it with our team. We hope to surprise you with the coming changes that we will have in the hotel soon! Best wishes, Lucía.

Reviewed 2 weeks ago

good location to metro and park. can walk into the centre in approx 25 minutes nice, modern romos clean to good standard. breakfast choice very good too i.e. eggs, toast, fruit, cereal etc would stay here again for sure

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Helpful?
Thank Lauraloxter
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Dear our friend Lauraloxter, Thank you a lot for you kindly comment, it is always a pleasure to receive positive feedback. We hope to surprise you with the coming changes that we will have in the hotel soon! Best wishes, Lucía S.

Mumbai
Reviewed 2 weeks ago

Stayed at this hotel for 3 nights. Its a fairly big property and hence very spacious at the entrance lobby. The rooms are decent size. Breakfast is really nice, with loads of variety. You can walk to most tourist destinations. Enjoyed staying here, and will surely go back again when in Madrid

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Thank sgij
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Dear our friend sgij, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucía.

Sydney
Reviewed 3 weeks ago

This hotel while not smack in the centre of Madrid is central and close to all amenities such as Metro, Cafes & Restaurants, shops of all kinds, Zara, H&M, El Corte Ingles etc. It has great rooms, clean, comfortable and new. The breakfast is fantastic with a huge range of Spanish and Western foods. It features a bar, lounge area...

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Helpful?
Thank ozyjoey
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Thanks a lot for you kindly comment ozyjoey, it is always a pleasure to receive positive feedback. We hope to surprise you with the coming changes that we will have in the hotel soon. Two thumbs up!

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Staying in Barrio de Salamanca

Neighbourhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighbourhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Novotel Madrid Center

Address: Calle o'Donnell 53, 28009 Madrid, Spain (Formerly Hotel Convencion)
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: ₹ 4,934 - ₹ 10,231 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Madrid Center 4*
Number of rooms: 790
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Hotel Style:
#84 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Madrid Center staff and other travellers.
44 questions
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Questions? Get answers from Novotel Madrid Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“6104 - room on high floor nice & no street noise”
 of 5 bubbles Lauraloxter, 1 Jan 2017 | Read review
“Rooms that a join the light well provide fresh air and light.”
 of 5 bubbles ozyjoey, 29 Dec 2016 | Read review
“We had a room on the 3rd floor overlooking the entrance; was a bit noisy on a Fri night”
 of 5 bubbles kalakiBoise_Idaho, 6 Dec 2016 | Read review
“Choose a room that does not face the main road (O'Donnell)”
 of 5 bubbles 537JudyP, 23 Nov 2016 | Read review
“Ask for outward facing room!”
 of 5 bubbles 337clares, 15 Nov 2016 | Read review
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