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Novotel Madrid Center

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581 Reviews from our TripAdvisor Community

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Showing 171: English reviews
new jersey
Level Contributor
102 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 days ago NEW

An excellent hotel with very clean rooms, comfortable beds and an easy to access bathroom. I had asked for a handicap room which I received. The bath room had a raised toilet with grab bars, emergency pull cord and a walk-in shower. Some people complained that without a shower curtain water went everywhere. The entire floor is tiled allowing the... More 

Helpful?
Thank misspNewJersey
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Dear MisspNewJersey, We very much appreciate your comments regarding your stay at the Novotel Madrid Center. We are sorry about you had water everywhere, not only in your bathroom floor after shower also outside with the weather. We will try to improve the first one, about the second I can not guarantee anything yet ;) Hope to receive you again... More 

Qawra, Malta
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

Wonderful Hotel,there is nothing to say more!!!!! brand new with work finish excellent!!! attention was given to all details,high quality control. just a 10 min walk from Retiro park and 12 minute walk to Gran Via. check in was fast,house keeping very good......restaurant staff as well. my only recommendation is tht the hotel can provide higher harder pillows,thn those usually... More 

Helpful?
Thank Tony77769
Lucía S, Director de Relaciones Públicas at Novotel Madrid Center, responded to this review

Thank you for sharing your gorgeous experience Tony! We are so happy reading comments like yours, such a nice way to start the day!!! We know that our hotel location is very close to the center of Madrid, Retiro Park, Shopping áreas, etc...and this is something that usually appreciate our customers, thank you! Please next time you come, let our... More 

Colorado Springs, Colorado
Level Contributor
9 reviews
7 hotel reviews
Reviewed 1 week ago via mobile

Modern and very nice. Super friendly and helpful staff. The rooms are a little small and you kind of feel like you're on a tight quarters ship, but they're nice. Fitness center is small but functional. The bar and restaurant area is very nice. Over all two thumbs up!

Helpful?
Thank 719HDTraveler
Lucía S, Director de Relaciones Públicas at Novotel Madrid Center, responded to this review

What a wonderful way to start the day, 719HDTraveler! Thanks so much for your comments, hope to see you again soon so you can see our Gourmet Bar in Christmas ;) Best wishes, Lucía S. More 

Torrevieja, Spain
1 review
Reviewed 1 week ago

We stayed 3 nights over the weekend. The hotel has good location close to the park "el Retiro".. That i highly recommend to visit. We had a lovely walk in the park at a sunny autumn day. We also visit the museum "el Prado" just 15min walk form the hotel. It has a super location next to the "Palacio de... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank T6399GQveronicag
Lucía S, Director de Relaciones Públicas at Novotel Madrid Center, responded to this review

Verónica, thank you so much for the time spended in your sincerely words. The truth is that being so close to the center is more comfortable to move around Madrid as you did. We hope your next visit will be as pleasant as the previous one. Please if come again to Madrid, call us! Kind regards & hope to see... More 

Minnesota
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 week ago via mobile

Nice hotel in a great neighborhood location. Easy walk to the metro red line for a quick trip into the center of town and access to many sites. Dinner at the hotel restaurant was inexpensive and good food. Nice rooms and amenities. I would stay here again.

Helpful?
Thank tourgalmn
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Good morning Tourgalmn, We appreciate very much your comments, our hotel it's very close to the center and customers always value this characteristic. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards & Hope too see you son! Lucía S. More 

Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

Depends what you are looking for. A nice hotel,notluxuary but great personnel and nice room. The breakfast is top for a Spainish hotel. Location is a bit outside main center but it fitted me as my customer was around the corner.

Helpful?
Thank Damien C
Lucía S, Director de Relaciones Públicas at Novotel Madrid Center, responded to this review

Good morning Damien, Thanks you for sharing your comments, we will tell our staff your appreciation. We are glad to know that you enjoyed a good breakfast and we hope to see you son! Kind regards, Lucía S. More 

Ivins, Utah
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 week ago

The room was very quiet and had everything we needed. This hotel was the ONLY hotel we stayed at in Spain that had the king-sized bed we are accustomed to sleeping in, and it was very comfortable, as well! At the Novotel we had our best nights' sleep of all our 13 nights in Spain.The customer service was good, and... More 

Helpful?
1 Thank Judy P
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Singapore, Singapore
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 2 weeks ago

It was my first time staying in a Novotel hotel. I have always heard great reviews of this popular chain hotel and I really did not know what to expect from my first visit. Despite seeing some average to mediocre reviews of this particular Madrid branch, I would honestly say my stay was quite pleasant and comfortable. Because of the... More 

Helpful?
1 Thank Gaelleloe
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Madrid Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

Frome, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

We booked last minute to stay in Madrid and chose this as it was going to be hot and it had a pool according to the advert but,it opens next year!!!!!! The hotel is close to the airport but is not in the nicest area for tourists,not many bars and restaurants locally. We paid quite a high price to stay... More 

Helpful?
2 Thank Clare S
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago

Recently stayed November 3 -7, 2016. Service at the hotel is very abysmal. Save Sara at the front desk who was the only friendly and helpful staff we have encountered during our stay. Everyone who we have encountered did not offer the level of service we were expecting from a Novotel that we were used to. As an example, the... More 

Helpful?
2 Thank Rommel Emmanuel B
juanmiguelromero, Gerente at Novotel Madrid Center, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Madrid Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

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Staying in Barrio de Salamanca

Neighbourhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighbourhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Novotel Madrid Center

Address: Calle o'Donnell 53, 28009 Madrid, Spain (Formerly Hotel Convencion)
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: ₹ 5,235 - ₹ 10,106 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Madrid Center 4*
Number of rooms: 790
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Hotel Style:
#86 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Madrid Center staff and other travellers.
41 questions
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Questions? Get answers from Novotel Madrid Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room that does not face the main road (O'Donnell)”
 of 5 bubbles 537JudyP, 23 Nov 2016 | Read review
“Ask for outward facing room!”
 of 5 bubbles 337clares, 15 Nov 2016 | Read review
“Go to a different hotel”
 of 5 bubbles Pat-in-Rancho-Mirage, 6 Nov 2016 | Read review
“Be sure your room has an outside facing window.”
 of 5 bubbles FlyingFinn, 5 Nov 2016 | Read review
“Outside is important...some windows look into a Shaft with no views!”
 of 5 bubbles DAB49, 28 Oct 2016 | Read review
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