We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Petit Palace Puerta del Sol

Save
Share
Calle del Arenal 4, 28013 Madrid Spain
Lowest prices for your stay
$145
View deal
Booking.com
eDreams
Orbitz.com
FindHotel
Destinia.com
View all 14 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (461)
360
Panoramas (33)
Room & Suite (244)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#72 of 498 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
The Hotel Petit Palace Puerta del Sol is a hotel in the Puerta del Sol of Madrid, with an ancient XIX century facade, perfectly combining innovation and tradition. Relax in a comfortable hotel nearby the Puerta del Sol, Madrid, with a large range of services: Free Wifi and buffet breakfasts. Staff at the Petit Palace’s 24-hour reception can provide information about what to do in Madrid, and you can hire a bicycle for free.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid public parking nearby
Free internet
Breakfast available
Bicycle rental
Bicycles available
Highchairs available
Strollers
Taxi service
Wifi
Breakfast buffet
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Blackout curtains
Air conditioning
Laptop safe
Wake-up service / alarm clock
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, French, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
1145Restaurantswithin 0.5 km
304Attractionswithin 0.5 km
1598Reviews40Q+A86Room tips
Traveller rating
  • 697
  • 614
  • 185
  • 67
  • 36
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Bruce M wrote a review 25 Sep
Townsville, Queensland, Australia27 contributions12 helpful votes
At the end of a 7 week European Tour from Australia, we chose this Hotel for its central location. We chose well. The rooms were fresh and clean. The Staff at Reception constantly went the extra mile with advice as first time Madrid visitors. They were pleasant, courteous and regardless of the day or night were always happy and welcoming. The Hotel is central to everything in Madrid and as a bonus is located on a pedestrian only street with every type of shop, eatery, major department store right on the doorstep. We also chose the breakfast package which again was a wise decision with an amazing array of delicious foods to start one on a busy day of touring. Highly recommended.
Read more
Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Noelia Clemente Pérez, Revenue Management at Petit Palace Puerta del Sol
Responded today
Dear brucemU8261MD,, First of all, we thank you for taking a moment to share such wonderful comments with us! We are glad that you have had a nice experience with us and that you have enjoyed both our location in the heart of the city as well as our always personalized attention, trying to create unique experiences and we see that in your case we have succeeded. Nothing makes me happier that you were happy with us and I personally thank you for your comments! We hope you come back to stay with us very soon. Best regards Noelia Experience Manager 915210542 noelia.clemente@petitpalace.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alan Mcgill wrote a review Jul 2022
Glasgow, United Kingdom1 contribution
+1
The rooms and facilities are excellent in hotel and it’s situated right in centre of Madrid with bars, restaurants and shops close by. The metro is in walking distance and let’s you get around city easily. Metro is reasonable and very clean and easy to use. The staff and hotel and excellent and always on hand to help. The breakfast at the hotel is excellent hot and cold buffet style every morning and Ruth and her team in restaurant are excellent and always on hand to help with a lovely greeting every morning . I have enjoyed my stay at the hotel and would highly recommend it to anyone staying. I would stay here again Thank you to all staff at hotel for a wonderful stay.
Read more
Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Noelia Clemente Pérez, Revenue Management at Petit Palace Puerta del Sol
Responded 7 Aug 2022
Dear Alan, First of all, we thank you for taking a moment to share such wonderful comments with us! We are glad that you have had a nice experience with us and that you have enjoyed both our location in the heart of the city as well as our always personalized attention, trying to create unique experiences and we see that in your case we have succeeded. Nothing makes me happier that you were happy with us and I personally thank you for your comments! We hope you come back to stay with us very soon. Best regards Noelia Experience Manager 915210542 noelia.clemente@petitpalace.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TracyGA123 wrote a review Jul 2022
2 contributions2 helpful votes
It's a shame I'm having to give this hotel a negative review because we love the location in Madrid and our room is great, but not having A/C in our room when the temps outside are well over 100 degrees is unacceptable. After our first night here and the temperature getting so warm in our room that we couldn't sleep, we complained to the front desk and were told it had broken and was being fixed. After a day of sightseeing we returned to the hotel and asked if the A/C had been fixed and were told it was back up and running. Upon returning to our room we noticed it seemed to be getting slightly cooler, although by no means was the A/C working great. Then at night, once again, the A/C stopped working altogether, making for another horrible night's sleep. We're headed down to the front desk yet again to complain, but given that this has happened now two nights in a row we can't help but wonder if the A/C is being turned off intentionally. Either way it's unacceptable and irresponsible.
Read more
Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Noelia Clemente Pérez, Revenue Management at Petit Palace Puerta del Sol
Responded 20 Jul 2022
Dear TracyGAI123, First of all, thank you for choosing us during your stay in Madrid. We are sorry that your stay with us was not as expected. We are sorry for the general problem we had with the hotel's air conditioning machine. The problem was fixed this morning. Due to the high temperatures that we are having in the hotel, some of the hotel's machines were stopped and the rooms were not cooling enough. We remind you that I am at your disposal for your future stay and hopefully it will be 100% perfect. Noelia Clement Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leila B wrote a review Jul 2022
13 contributions1 helpful vote
I loved this hotel as its location is ideal for visiting the city. The hotel is very clean and nice, the rooms are comfortable. The staff is pleasant and welcoming. Very good breakfast! I highly recommend
Read more
Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Ana Sanz, Director General at Petit Palace Puerta del Sol
Responded 13 Jul 2022
Dear Leila E We thank you for the time you spend writing your experience about your stay at our Hotel. Thank you very much for highlighting our central location, our facilities and services. We are glad to know that you have enjoyed our buffet breakfasts so much, where every day we offer a wide variety of fresh products. Thank you very much for your recommendations. We will be delighted to see you again. Best regards Ana Sanz Host ana.san@petitpalace.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Filipe B wrote a review Jun 2022
Porto Alegre, RS23 contributions10 helpful votes
Great staff, they were very helpful and friendly. Silent room, in spite of a construction outside, no big disturbance was noted. Good toilet facilities, with nice shower and hair dryer. Great location, just outside Pietra del Sol, but the taxi can’t access the street and you’ll need to walk a few meters
Read more
Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: The access with luggage is a bit tricky as the taxi can’t access the street. But it’s flat and...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Noelia Clemente Pérez, Revenue Management at Petit Palace Puerta del Sol
Responded 30 Jun 2022
Dear filipeberetta, First of all, we thank you for taking a moment to share such wonderful comments with us! We are glad that you have had a nice experience with us and that you have enjoyed both our location in the heart of the city as well as our always personalized attention, trying to create unique experiences and we see that in your case we have succeeded. Nothing makes me happier that you were happy with us and I personally thank you for your comments! We hope you come back to stay with us very soon. Best regards Noelia Experience Manager 915210542 noelia.clemente@petitpalace.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kim S wrote a review May 2022
Birmingham, United Kingdom21 contributions14 helpful votes
For the cost of this hotel, I was pleasantly surprised at just how great it was. The staff were extremely helpful and friendly, the rooms were great, they were cleaned daily with fresh linen and fresh towels. The hotel was central to the busy area of Sol, with a metro in walking distance, as well as several amazing places all in walking distance. Random, but the hotel always smelt amazing too! I would definitely stay here again.
Read more
Date of stay: May 2022Trip type: Travelled with family
Room Tip: Booking.com never mentioned if there were towels so I took one, save yourself the room in your...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Ana Sanz, Director General at Petit Palace Puerta del Sol
Responded 25 May 2022
Dear E194Clkims, We want to thank you for writing your experience on Tripadvisor about your stay at our hotel, which is located in the heart of Madrid. We are glad to know that your experience has been so satisfactory, enjoying our facilities and services. Thank you very much for your recommendations, we will be happy to see you again soon. Best regards Ana Sanz Host ana.sanz@petitpalace.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bridget M wrote a review May 2022
11 contributions4 helpful votes
Stayed 3 nights while visiting Madrid-room with king bed and bunk beds (surprisingly super comfortable!) was spacious! Lots of floor space for luggage. Nice bathroom. CLEAN! Location is PERFECT! Walking distance to all of the sights and metro as well. Great find!
Read more
Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Ana Sanz, Director General at Petit Palace Puerta del Sol
Responded 25 May 2022
Dear BridgetmK1124KN, Thank you for writing this wonderful comment about your stay at our centrally located Hotel. We are glad to know that your experience has been so satisfactory, enjoying our facilities and services. We hope to see you again. Best regards Ana Sanz Host ana.sanz@petitpalace.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kassie L wrote a review May 2022
Cork, Ireland2 contributions1 helpful vote
We´d a great experience in this hotel. Rooms are comfortable and bright. The bed was pretty wide. What we loved the most about this hotel was it´s location. It´s not far from all the most recommended to visit places.
Read more
Date of stay: April 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Ana Sanz, Director General at Petit Palace Puerta del Sol
Responded 9 May 2022
Dear Kassielovevlhg, We want to thank you for the time you spend writing your experience about your stay at our hotel, which is located in the heart of Madrid. We are glad to know that you have enjoyed our facilities and services. We will be delighted to see you again. Best regards Ana Sanz Host ana.sanz@petitpalace.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dr G wrote a review May 2022
Ramallah, Palestinian Territories6 contributions
Cleanliness was bad pillows not comfortable. Coffee machine doesn't work very small rooms. Old building. Other wise reception people were very nice and friendly and helpful. Located in the heart of the shopping street and the areas is full of bars and restaurants.
Read more
Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Ana Sanz, Director General at Petit Palace Puerta del Sol
Responded 5 May 2022
Dear 586drg, We appreciate the time you spend writing your experience about your stay at our hotel, which is located in the heart of Madrid. We are sorry that the cleaning was not as we would have liked, our reception is open 24 hours a day to help you with everything you need, including a change of room. We are going to speak with the person in charge of the cleaning department to see what could have happened on this specific occasion. In the rooms you can request a ketell at reception during your stay, we are sorry we do not have coffee makers in the rooms. Thank you for highlighting the outstanding attention of the staff. We hope you give us a second chance, we will be happy to see you again. Best regards, Ana Sanz Host ana.sanz@petitpalace.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gillfluff wrote a review Apr 2022
Leeds, United Kingdom258 contributions143 helpful votes
Arrived right in the middle of the ‘Labour Day’ celebrations - Madrid full to bursting with colour, music, dramatic performances and.....people! If the Gran Via is the most famous street in Madrid and the Prado the most famous gallery, then this hotel is ideally placed for both, sat right in the heart of the Sol district.
Read more
Date of stay: May 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Ana Sanz, Director General at Petit Palace Puerta del Sol
Responded 18 Apr 2022
Dear Gillfluff, Thank you very much for writing this wonderful comment on Tripadvisor. We appreciate you highlighting our central location. We hope to see you again soon Best regards Ana Sanz Host ana.sanz@petitpalace.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
$105 - $202 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
petit palace puerta del sol hotel madrid
LOCATION
SpainCommunity of MadridMadridSol / Centro / Austrias
NUMBER OF ROOMS
64
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Petit Palace Puerta del Sol
Which popular attractions are close to Petit Palace Puerta del Sol?
Nearby attractions include Plaza Mayor (0.3 km), Gula Gula (0.4 km), and Essential Flamenco (0.3 km).
What are some of the property amenities at Petit Palace Puerta del Sol?
Some of the more popular amenities offered include breakfast buffet, dry cleaning, and laundry service.
Which room amenities are available at Petit Palace Puerta del Sol?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Petit Palace Puerta del Sol?
Guests can enjoy breakfast during their stay.
Is parking available at Petit Palace Puerta del Sol?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Petit Palace Puerta del Sol?
Conveniently located restaurants include Grama Lounge, Mu! El Placer De La Carne, and Steakburger Arenal.
Is Petit Palace Puerta del Sol located near the city centre?
Yes, it is 0.5 km away from the centre of Madrid.
Are any cleaning services offered at Petit Palace Puerta del Sol?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Petit Palace Puerta del Sol?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Petit Palace Puerta del Sol?
Many travellers enjoy visiting Royal Palace of Madrid (0.8 km), Plaza Mayor (0.3 km), and Museo Cerralbo (1.1 km).
Is Petit Palace Puerta del Sol accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.