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Hotel Regina

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#108 of 446 Hotels in Madrid
Certificate of Excellence
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3,295 Reviews from our TripAdvisor Community

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Showing 1,673: English reviews
Reviewed 3 days ago NEWvia mobile

We stayed at the Hotel Regina for 2 nights. The location was walking distance to Puerto Del Sol and the metro station. They were very accommodating helping us arrange transportation to the airport the next morning. We very much enjoyed our stay!

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Helpful?
Thank Christie P
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear guest It´s always nice to know that you have had a pleasant stay with us, due to the service as well as the amenities and location of the hotel. We hope welcome you again in your next visit to Madrid We thank you very much for your feedback. Cordially yours, Carlos López Manager

Reviewed 4 days ago NEWvia mobile

I've stayed at this hotel 4 or 5 times due to its excellent location . Right now they're in the middle of an ambitious refurbishment programme which has totally wrecked their "service-to-guests" rating. Staff seem to be less welcoming than before, efficient yet robotic in attitude. This visit we stayed in one of the newly refurbished rooms (it stills smells...

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Helpful?
Thank rely-on-m
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear guest First of all, thank you for your trust. We are working to improve and make our guests have a pleasant stay and excellent service. We hope welcome you again in your next visit to Madrid and check that we have improved Thank you again Sincerely Carlos López Manager

Charlotte, North Carolina, USA
Reviewed 1 week ago

This was our second stay in Hotel Regina in Madrid, we have used this hotel in the past for its great location just a few feet away from Puerta del Sol in Madrid's Calle Alcala. It is a clean and modern hotel with a very friendly reception staff. We had prepaid a standard double room reservation. The staff at the...

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2Thank jjmurillo
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, Thank you for your comments. It´s very important for us to know the opinion of our clients, mainly when the experience has been so positive, enabling us to improve our operation. It´s nice to know that you were so pleased with the interior design, maintenance and location of our hotel. We hope welcome you again on your next...

Chicago, Illinois
Reviewed 1 week ago

Pros: Nice multi-lingual staff, central location, nice rooms, clean, offers a deal for the in-house restaurant and breakfast buffet (50% off) upon arrival, and it's a good deal for what you get. Cons: Mattresses aren't the best, not exactly sound proof rooms, lack of cabs, spotty wi-fi. Okay, under my "Cons", there wasn't a lack of cabs in the area,...

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Helpful?
Thank Traveling_Circus84
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, First of all thank you for your feedback; your opinion is very important . It,s nice to know that you were so pleased with the cleanliness, staff and location of our hotel. There is a taxi stop at the door of the hotel and we also have a private transfer to the airport for our guests. Hopefully you,ll...

Lausanne, Switzerland
Reviewed 2 weeks ago

We stayed in this hotel on our trip to Madrid. The location is really good, this I give it to the hotel. However, the standard rooms are really bad! The standard rooms are located on one side of the hotel which is facing other buildings meaning that if you go for a standard room you'll have no sunlight, no view,...

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Helpful?
Thank Ali B
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, Thank you very much for your comments about the location. It´s very important for us to know our client ́s opinion, and of course for improved our facilities We thanks very much your feedback. Hopefully you ́ll visit us again in your next visit to Madrid. Sincerely Carlos López Manager

Boston, Massachusetts
Reviewed 2 weeks ago

We stayed 4 nights during Christmas. We had 2 rooms in the renovated section of the hotel. I would have been afraid to see the rooms before the renovations. They we just ok. Nothing special - clean, but hardly spacious and not well appointed as it was sold. The room we stayed in was non-smoking but smelled like an ashtray....

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Helpful?
Thank Susan R
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, First of all thank you for your feedback. It´s nice to know that you were so pleased with the location of our hotel. Your opinion is very important for enabling to improve our services Hopefully you´ll chose us again in your next visit to Madrid Thank you for your time. Regards, Carlos López Manager

Thessaloniki, Greece
Reviewed 2 weeks ago

The rooms are small. But this is not the big problem. You pay good money to have some sleep but the possibilities are against it. If you want to stay in bed and get sleep more than 8 o'clock in the morning you will discover that the cleaning ladies do not know that other people have vacations the same time...

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Helpful?
Thank ktinotrofaki
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear guest We are glad to know that the cleanliness and staff have been to your liking. I am very sorry for the inconveniences caused and we take note of your recommendations for improvement. I apologize. We hope welcome you again in your next visit to Madrid and And you can check that we have improved. Thank you for your...

New York
Reviewed 2 weeks ago

Such a comfortable room. Newly renovated, clean, and very comfortable. The only downside was we had to ask for a restock of our toiletries three times before they delivered them. Once because it was really late at night. But not the other two times. Also, the staff don´t look very happy working there. But it could be because it was...

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Helpful?
Thank joejer
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, We thank you very much for your feedback and of course if you wish to visit us again we´ll be delighted to welcome you. Thank you and kind regards Carlos López Manager

Reviewed 3 weeks ago

It seems they are having renovation and it's a bit noisy. the location is very good for sight seeing. The room is a bit small and no complimentary water or tea provided. The best part of this hotel is definitely the location with affordable price.

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Helpful?
Thank Jenny H
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, We thank you very much for your feedback and of course if you wish to visit us again we´ll be delighted to welcome you. Thank you and kind regards Carlos López Manager

Penang, Malaysia
Reviewed 4 weeks ago via mobile

The best thing about this hotel is its location. We walked everywhere in Madrid from here. Seville Metro is right outside the front door but we found no need to use it. Breakfast was also a great spread with some healthy options which are usually rare in hotel breakfasts. It appears as though the hotel is still being updated on...

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Helpful?
Thank webbsm
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, We thank you very much for your feedback and of course if you wish to visit us again we´ll be delighted to welcome you. Thank you and kind regards Carlos López Manager

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Staying in Centro

Neighbourhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Hotel Regina Restaurant
Hotel Regina Restaurant
Cuisines: European, Spanish
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel Regina has a superb location in the heart of Madrid, next to the famous Puerta del Sol and in front of the Sevilla metro station. It has a rich buffet breakfast, and free Wi-Fi access. The hotel offers a variety of modern and stylish rooms with air conditioning, pay TV and satellite TV, large work desk and private bathroom with free toiletries. The Restaurant Amayra serves Mediterranean cuisine prepared with seasonal, local ingredients. The restaurant also has a wine cellar featuring over 60 international wines. Hotel Regina is ideally located for visiting Madrid's most popular sights. The Prado and Thyssen museums are a short walk away ... more   less 

Additional Information about Hotel Regina

Address: 19 Alcala Street, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range: ₹ 5,283 - ₹ 15,848 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Regina 3*
Number of rooms: 180
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com and Agoda so you can book your Hotel Regina reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Regina Madrid
Hotel Style:
#62 Romantic Hotel in Madrid
#63 Family Hotel in Madrid
#94 Business Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Regina staff and other travellers.
58 questions
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Waterbury, Connecticut
7 months ago
Bremerton, Washington
Beirut, Lebanon
4 months ago

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Questions? Get answers from Hotel Regina staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an upgrade to the top floors, they are newer rooms with all the amenities.”
 of 5 bubbles jjmurillo, 9 Jan 2017 | Read review
“Don't get the standard rooms. No sunlight, no view”
 of 5 bubbles alibY3057PU, 4 Jan 2017 | Read review
“Choose the renovated rooms on the upper levels in the back of the hotel for noise control.”
 of 5 bubbles SusanR465, 3 Jan 2017 | Read review
“Rooms located in the back are very quiet.”
 of 5 bubbles 27Ruben27, 8 Dec 2016 | Read review
“Make sure you ask for your El Corte Ingles voucher. Discount and tapas there.”
 of 5 bubbles MikeB_07, 15 Nov 2016 | Read review
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