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Silken Puerta de Madrid

760 reviews
#178 of 440 Hotels in Madrid
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Traveller (222)
Room & Suite (170)
Dining (41)
Overview
  • Excellent28%
  • Very good46%
  • Average16%
  • Poor6%
  • Terrible4%
Travellers talk about
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4.0 Star Hotel
All hotel details
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Reviews (760)Write a Review
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63
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Show reviews that mention
All reviewscity centrebus stop just around the cornerclose to the airportbusiness visitnice and helpful staffbig bathroomhamsrestaurants within walking distancebath and showernice hoteltwo sinksroom was spaciousmain roadshuttle buscontinental breakfasthotel is situatedmin walk
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1 - 5 of 166 reviews
Reviewed 1 week ago via mobile

Single night here to visit a local client. Location was particularly good for me as had literally 5 minutes walk to my meeting. Service was good, with English well spoken. Room was spacious, well decorated and clean. Ate in the restaurant which had a selection...More

Thank Ian R
Response from Raquel G, Customer care department at Silken Puerta de MadridResponded 2 days ago

Dear Ian, Thank you for stay in or hotel and for rating our facilites and services. We appreciate your comments and we are happy that your stay has been pleasant. We hope to see you soon again. Best regards, Customer care department.

Reviewed 2 weeks ago via mobile

I stayed for 2 weeks in the hotel as with normal 4star hotels, they act as a 3 Star. Good things is that he hotel is close to the bus station and they have a shuttle to the airport for free. Staff is very unfriendly,...More

Thank Mykey123
Response from Raquel G, Customer care department at Silken Puerta de MadridResponded 1 week ago

Dear guest, thank you for staying with us and for rating our facilities and services. We appreciate your comments because them help us to improve our services. We are sorry that your stay hasn't been as pleasant as you expected. Our staff forget to tell...More

Reviewed 3 weeks ago via mobile

I have stayed at this hotel several times, very consistent service . I love the fact that thy offer a free shutle from the AVE/ Atocha except on Sundays and also to the airport! The restaurant service could improve but the food is ok.

Thank Carlos P
Response from Raquel G, Customer care department at Silken Puerta de MadridResponded 2 weeks ago

Dear guest, thank you for staying with us and for rating our facilities and services. We appreciate your comments and we are happy to know that you have enjoyed your stay. We will try to improve our restaurant service. Best regards, Customer care department.

Reviewed 4 weeks ago

Very friendly and accommodating staff. All of them spoke English. Nice and clean and quite big rooms, including the bathroom. A wide range of breakfast items are available, if you don't suffer from allergies. Then there are only some items you can choose from.More

Review collected in partnership with this hotel
Thank 151annelil
Response from Raquel G, Customer care department at Silken Puerta de MadridResponded 4 weeks ago

Dear guest, thank you for staying with us and for rating our facilities and services. We appreciate your comments and we will take in consideration in order to improve our breakfast. We want to apologise if you couldn't have everything that you wold due to...More

Reviewed 6 November 2017

An excellent choice for a few days sightseeing trip to Madrid. Could not have chosen better. Free shuttle from the airport and to the city center is so convenient and practical. Breakfast are excellent and staff is very nice. Not to mention the beautiful and...More

Review collected in partnership with this hotel
Thank P8443IHjoannas
Response from Raquel G, Customer care department at Silken Puerta de MadridResponded 8 November 2017

Dear guest, we would like to thank you for choosing us for your stay in Madrid and for rating our facilities and services. We appreciate your comments and we are happy that you have enjoyed your stay with us. We would be gratefull if you...More

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Traveller (222)
Room & Suite (170)
Dining (41)
Hotel & Grounds (161)
Bathroom (32)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Free Internet
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 65 - US$ 172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#127 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 65 - US$ 172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#127 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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