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Silken Puerta de Madrid

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Silken Puerta de Madrid
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601 Reviews from our TripAdvisor Community

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Showing 127: English reviews
Reviewed 1 week ago

Nice and confortable hotel. Far from the touristic areas what for me it is a deal. The room is spacious and the bathroom has a nice bathtub. It is near from the airport and there is shuttle to drive you there.

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Helpful?
Thank Cristina P
Raquel G, Customer care department at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for stayin at Silken Puerta Madrid Hotel. We appreciate your comments and we are glad that you have enjoyed your stay. Hopping to see you soon again. Best regards.

Reviewed 1 week ago

Each room is decorated in another way, which is quite impressive. But the best thing of this hotel is the roof terrace, with an amazing view over the city. Not very central located, but good connections .

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Helpful?
Thank buciumenela
Raquel G, Customer Care Department at Silken Puerta de Madrid, responded to this review

Dear guest, You have write the comment in the wrong hotel. We think that you wanted to write about Silken Puerta America Madrid. Thank you and best regards,

Miami
Reviewed 2 weeks ago

Both myself and travelling companion had rooms that had been smoked in. Whilst an effort had been made to clean this, the smell was omnipresent. The room itself was "foxed", the Airconditioning did not work, and the bed was uncomfortable. The hotel itself appears a bit shabby. The lobby area is reminiscent of a business unit reception, with a small,...

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Helpful?
Thank Karroobex
Raquel G, Customer care department at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for staying with us. Your comments are important to us as they represent an opportunity for improvement. We are sorry that you did not enjoy your stay. Smoking is allowed in some rooms of the hotel, if you get a smoking room is due to we don't have non smoking availble at your arrival. However, you...

Tripoli, Libya
Reviewed 2 weeks ago

We enjoy our stay even it's just 24 hours but totally fantastic stay but we'll come again soonest because we usually visiting also the rate is economic and very close to Arturo soria the most interesting area at least for my side.

Review collected in partnership with this hotel
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Helpful?
Thank tarekali2017
Raquel G, Customer care department at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for staying with us. Your comments are very important to us and we are glad to know that your stay with us has been pleasant. We hope to see you soon again. Best regards.

Rotterdam, The Netherlands
Reviewed 5 weeks ago

I came to Madrid in order to attend one of my favorite team matches from the airport shuttling to the room , staff and the facilities I can say that I am so satisfied with everything i have got ! cheers !

Review collected in partnership with this hotel
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Helpful?
Thank 768bahaas
Raquel G, Customer Care at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for staying with us. We appreciate your comments, and we are gratefull that your stay with us was so satisfaying for you. We hope to see you soon again. Best regards.

Surrey, United Kingdom
Reviewed 20 November 2016 via mobile

This hotel is very good- would highly recommend it if you have a meeting at one of the nearby offices. It's about 6km from the airport and they run regular free transfers to and from Barajas. Unfortunately the service stops at 8.30pm so arriving late is a 25-30 Euro cab ride. Got everything you need including a gym/ spa. Not...

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Helpful?
Thank Russy3024
Raquel G, Customer care department at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for staying with us. Your comments are very important to us. We are happy to know that your stay with us has been pleasant. We hope to see you soon again. Best regards,

Barnsley, United Kingdom
Reviewed 15 November 2016 via mobile

I booked this hotel for the weekend for my boyfriends birthday. We had a wonderful time and couldn't ask for a better hotel. Yes the hotel is a little out of the centre but we didn't find this a problem at all. There is a metro only a 15min walk away, a bus stop just around the corner, at the...

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Helpful?
Thank KellyVillaLFC
Raquel G, Customer care Department at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for staying with us. Your comments are very important to us. We are happy to know that your stay was pleasant and we hope to see yo soon again. Best regards.

Hastings, England, United Kingdom
Reviewed 5 November 2016 via mobile

This is more of a business hotel, very comfortable but about 20 mins from the city. You need to get a taxi into the city which costs about 15 euros or the metro which is about 15 minutes walk from the hotel and about 12 stops. Also they could do with tea and coffee facilities in the room.

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Helpful?
Thank Mandy C
Raquel G, Customer Care department at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for staying with us. We appreciate your comments as they help us to improve our services. We would like to mention that in addition to the taxi and the subway, next to the hotel there is a bus stop leading to the Plaza de Callao, in the scepter of the city, passing several attractions in the...

Leeds, United Kingdom
Reviewed 1 November 2016

Booked today via Lastminute and could not resist the great rate on offer at the end of a holiday weekend. Arrived seven hours later and the smiling receptionist quickly checked me in and my room was like the photos on TripAdvisor. Very clean, large bed for single occupancy and a huge bathroom for a city hotel, bath and separate shower,...

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Helpful?
Thank trencherman_10
Raquel G, Departamento de Calidad at Silken Puerta de Madrid, responded to this review

Dear guest, Thank you for choosing us for your stay in Madrid. Your comments are very important to us. We are glad that your stay has been pleasant and that our services and facilities have fallen short of your expectations. We hope to take it up again soon. Kindest regards.

Reviewed 27 October 2016 via mobile

Not one of the new ones but it's a 4 star hotel with good in room facilities. Two sinks, bath and shower. The reception was very nice and kind. We took it the night before our trip back to the airport as we came with a car. There's free parking on the street outside, no problem finding any.

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Helpful?
Thank Paul W
Raquel G, Customer care department at Silken Puerta de Madrid, responded to this review

Dear Paul, Thank you for staying with us. We are glad that you enjoyed your stay and se hope see you soon again. Kindest regards,

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta de Madrid

Address: Calle Juan Rizi 5, 28027 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: ₹ 3,558 - ₹ 8,497 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Silken Puerta de Madrid 4*
Number of rooms: 194
Reservation Options:
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Also Known As:
Silken Puerta De Madrid Hotel Madrid
Silken Puerta De Hotel Madrid
Hotel Style:
#117 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Silken Puerta de Madrid staff and other travellers.
18 questions
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Questions? Get answers from Silken Puerta de Madrid staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Awesome Place”
 of 5 bubbles sanjevp, 4 Jul 2016 | Read review
“COuldn't think of any differences that would drive you to request rooms at this location”
 of 5 bubbles htltrvlr, 28 Apr 2016 | Read review
“Note that very few are speaking English in all city (not even taxi drivers or even in some parts of airport)”
 of 5 bubbles Haris_L, 13 Sep 2015 | Read review
“We love the room on the top floors.”
 of 5 bubbles Osun5, 25 May 2015 | Read review
“avoid rooms facing the road side.”
 of 5 bubbles VGB2712, 19 Feb 2015 | Read review
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