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Gran Melia Fenix

Melia.comUS$ 309*
View Deal
#29 of 436 Hotels in Madrid
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 436*
US$ 309*
Great Deal
US$ 436*
US$ 325*
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Gran Melia Fenix
Gran Melia Fenix
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2,008 Reviews from our TripAdvisor Community

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Showing 1,129: English reviews
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Lausanne, Switzerland
Reviewed 3 days ago NEW

We could feel like queen and king. The service was perfect, the terrace was wonderful and the breakfast was unbelievable good. We would come at any time back to this hotel. Thank you for this good time!

Review collected in partnership with The Leading Hotels of the World
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Helpful?
Thank P329JXchristianc
EstherVillanueva2016, Guest Experience Manager at Gran Melia Fenix, responded to this review

Dear P329JXchristianc We very much appreciate your comments regarding your stay at the Gran Meliá Fénix. It is always a pleasure to receive positive feedback from our guests because our principal aim is provide you with the best of our attention for make your stay an unforgettable memories.We are proud to know you have felt as a queen and a...

Ridgewood, New Jersey
Reviewed 3 days ago NEW

Our stay at Melia Fenix was wonderful. The food was wonderful. Very clean hotel. Beautiful entranceway with gorgeous flowers. Friendly staff. Very helpful. E will return one day. The room was not that large but it was clean and comfortable.

Review collected in partnership with The Leading Hotels of the World
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Helpful?
Thank F4461ZYcarols
EstherVillanueva2016, Guest Experience Manager at Gran Melia Fenix, responded to this review

Dear F4461ZYcarols, Greetings from Madrid! We would like to thank you for sharing your beautiful experience on Tripadvisor. We are glad to know you have enjoyed a wonderful stay thanks to our staff, the decoration and the gastronomy among others. We hope welcome you back soon! Kind regards, Esther Villanueva Guest Experience Manager

Sheffield, United Kingdom
Reviewed 5 days ago NEWvia mobile

I had a very enjoyable stay here though I'm not sure what makes it a 5 star hotel. As I was on business that didn't matter but my room was quite small. I couldn't open the wardrobe door fully to use the mirror, for example. It was all very comfy though and the maids were all very friendly. Breakfast was...

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Helpful?
Thank helen m
EstherVillanueva2016, Guest Experiene Manager at Gran Melia Fenix, responded to this review

Dear Helen m, On behalf of myself and all the staff of the Gran Melia Fenix, I would like to thank you for having chosen us for your stay in Madrid. It has been a great pleasure for us to have you here. We are proud to know that you felt very comfortable in our hotel and you enjoyed our...

Amstelveen
Reviewed 5 days ago NEWvia mobile

We stayed here for the annual global meeting of our business network. After our arrival we decided to upgrade to the red level (executive programn) with access to the topfloor with a Nice view, a jacuzy, and other excellent facilities (like an unlimited choice of champagne, wines, mix drinks and all kinds of delecacies like tapas). Very kind staff (waiter...

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Helpful?
Thank Aanrader
EstherVillanueva2016, Guest Experience Manager at Gran Melia Fenix, responded to this review

Dear Aanrader, We really much appreciate your comment regarding your recent stay in the Gran Meliá Fénix. It is a great pleasure to know that you have enjoyed your stay with us and that our staff ,the Red Level Experience and the facilities offered. I will transmit your comments personally to Jorge because your beautiful words motivate us to continue...

Reviewed 1 week ago via mobile

After exciting planning 5 of us ladies (ages 37 - 42) finally arrived at the Gran Melia Fenix. We were given interconnecting rooms which were spacious, clean and tastefully decorated. More grandeur than ultra modern. The bathroom was an adequate size with a luxurious feel and Clarins toiletries. Red level gives a free help yourself bar from 1pm to 11am....

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Helpful?
Thank artistoffroad
EstherVillanueva2016, Guest Experience Manager at Gran Melia Fenix, responded to this review

Dear artistoffroad, Greetings from Madrid! We would like to thank you for sharing your opinion on Tripadvisor. We are glad to know you have enjoyed The Red Revel Experience with your friends during the day and the Dry Martini Bar during the evening and you have enjoyed the small details of the hotel. We hope to welcome you back to...

Montreal, Canada
Reviewed 1 week ago

Our family of 3 stayed for 9 nights in a family suite with 2 bathrooms. Nice and spacious rooms and bathrooms. The beds in the main bedroom is very comfortable but the sofa bed in the living room is designed for young children and is not comfortable for teenagers and older. If we would have known, we would have rented...

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Helpful?
Thank Sylvia_Nadine
EstherVillanueva2016, Guest Services Manager at Gran Melia Fenix, responded to this review

Dear Sylvia_Nadine, First of all, I would like to thank you on behalf of the entire team for sharing ytour opinion on Tripadvisor. We are glad to know you have enjoyed the location and the rooms. Furthermore, thank you for your comments that let us to improve to offer a service of excellency. We hope to welcome you again to...

NY
Reviewed 1 week ago

We just returned from a cosy and comfortable "Red Level" experience at the Melia Fenix in Madrid. Thank you to the staff for accommodating us so well and honoring requests both promptly and graciously. We had a one bedroom rooftop suite with a private jaccuzi, and enjoyed our time at the hotel immensely.

Review collected in partnership with The Leading Hotels of the World
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Helpful?
Thank PMBNy
EstherVillanueva2016, Guest Services Manager at Gran Melia Fenix, responded to this review

Dear PMBNy, Greetings from Madrid! We would like to thank you for sharing your experience on Tripadvisor. On behalf of the entire team, it is a proud to know you have enjoyed immensely your stay at Gran Melia Fénix Hotel in the Red Level Experience. We would be glad to welcome you back soon to your home in Madrid to...

London, United Kingdom
Reviewed 1 week ago

The hotel itself, and the decor is lovely, the rooms were cleaned fabulously, I have not had such a comfortable nights sleep in ages! The lunge area and bar are very welcoming, the breakfast was first class and the staff all went out of their ways to help us. My only comments would be that in my room my bath...

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Helpful?
Thank Lilibet85
EstherVillanueva2016, Guest Services Manager at Gran Melia Fenix, responded to this review

Dear Lilibet85, First of all , we would like to thank you for taking your time to share your opinion on Tripadvisor. We are delighted to know you have enjoyed a "First Class" experience at Gran Meliá Fénix and we take account your comments that help us to improve everyday. We are waiting for you to exceed your expectations. Kind...

Marbella, Spain
Reviewed 1 week ago via mobile

Thats typical hotel by Melia brand.. beautiful inside and quite elegant. The rooms are clean and very nice, stuff is well trained, everything is new. But also can notice: breakfast was a bit poor, the bathroom in my room was so small, that i barely could enter there!! Never seen that before in 5stars.

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Helpful?
Thank Centeroftheworld
EstherVillanueva2016, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Centeroftheworld, On behalf of myself and all the staff of the Gran Melia Fenix, I would like to thank you for having chosen us for your stay in Madrid. It has been a great pleasure for us to have you here. We are proud to know that you felt very comfortable in our hotel and you enjoyed our services....

boston
Reviewed 1 week ago via mobile

Great location, not too far from the airport.. close proximity to shopping areas, dining and city center ( mostly walkable) . Metro station nearby. Hotel is very clean, updated with extremely friendly and helpful staff. Although located in a busy and noisy area, the rooms are very quiet. Hotel has its restaurant and bar ( we only used room service...

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Helpful?
Thank mass007boston
EstherVillanueva2016, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear mass007boston, Greetings from Madrid! We very much appreciate your comments regarding your stay at the Gran Melia Fenix. It is always a pleasure to receive such positive feedback. I will share your comments with our team, who I am sure will be encouraged by your remarks. Our apreciation again for sharing your experience, and we look forward to serving...

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04/06/2017 05/06/2017
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Staying in Barrio de Salamanca

Neighbourhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighbourhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Uniquely located on the Plaza de Colon, the Hotel Gran Melia Fenix is a reference of the finest in the city's hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las Muelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velazquez, Goya and on the Paseo of la Castellana. ... more   less 

Additional Information about Gran Melia Fenix

Address: Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: ₹ 12,120 - ₹ 59,220 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Fenix 5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Gran Melia Fenix Hotel Madrid
Gran Melia Madrid
Gran Melia Hotel Madrid
Hotel Style:
#7 Business Hotel in Madrid
#12 Romantic Hotel in Madrid
#21 Family Hotel in Madrid
#23 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Fenix staff and other travellers.
23 questions
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exeter
over a year ago

See all questions (23)

Questions? Get answers from Gran Melia Fenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can get a Red Level Room, I would recommend it.”
  • Classic Bedroom
robwat23, 10 May 2017 | Read review
“View of plaza de colon- higher floor”
  • Premium room
ADAWNorthWales, 5 Apr 2017 | Read review
“Room facing Plaza de Colon, on high floor and renovated with large bathroom.”
FoodforThought17, 19 Mar 2017 | Read review
“Ask for a room facing outwards (onto the streets) at check in.”
BenC299, 24 Feb 2017 | Read review
“Book the Red Level room.”
Cristian84i, 12 Feb 2017 | Read review
5 of 5
Melia.com
US$ 309* /night
View Deal
LHW.comUS$ 436
Booking.comUS$ 325
Expedia.comUS$ 324
View all 14 deals
*Disclaimer
Prices are for 1 room, 2 adults
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