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Just back from a weekend in Madrid. We loved this hotel. We booked on an Amex Fine Hotels deal which included an upgrade, early/late check in and out and an €85 room credit. Pretty good deal.
The room was traditional but effective, breakfast was excellent...More
The hotel is located outside the old town. Most tours leave from the Old Town so it takes 20min by cab and costs between $7 euro's and 9 euros's each way to get there and back. The hotel is clean and they have 24 hour...More
1 Thank KAZZAAUS
Response from Elsa E, Guest Relations Manager at Gran Melia FenixResponded 19 July 2018
First of all, thank you for choosing Gran Meliá Fenix during your stay in Madrid.
We are delighted to hear that you enjoyed your stay at the Red Level lounge and that you found our staff helpful and thoughtful. We are striving every day to...More
Hotel is located at Salamanca area on a big street
small lobby but with nice atmosphere
very loud air condition in the room
tiny sink, very hard to wash the hands
not possible to use the small refrigerator in the room. it is designated only...More
Response from Elsa E, Guest Relations Manager at Gran Melia FenixResponded yesterday
We very much appreciate your constructive comments regarding your stay at the Gran Melia Fenix.
It is always a pleasure to receive positive feedback from our guests because our principal aim is provide you with the best of our attention for make your stay a...More
Spent 4 days in Madrid
Stayed in a suite on the Red Level
Well worth it
Bathroom unusually large for Europe
Staff very helpful
Food and drinks plentiful and deliciousMore
Thank Robin T
Response from Elsa E, Guest Relations Manager at Gran Melia FenixResponded 5 days ago
Wow, It is a great reward for us to receive this fabulous review!
It makes us truly proud to know that you had a memorable stay at Gran Meliá Fenix .
In Gran Meliá the guests' satisfaction is our priority and whenever we surpass your...More
I thought the Hotel was great until I received my bill on checking out yesterday. I had asked for an upgrade to a family room when I realised how small our Premium room that had been originally booked was. My travel agent had contacted the...More
Thank Linda M
Response from Elsa E, Guest Relations Manager at Gran Melia FenixResponded 6 days ago
First of all, I would like to thank you for having given us the opportunity to host you at Gran Meliá Fénix Hotel as well for sharing your experience through Tripadvisor, as our main aim is to keep improving day by day and provide with...More
The Hotel Gran Melia Fenix is a reference of the finest in the city's hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las ...MoreMuelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velazquez, Goya and on the Paseo of la Castellana. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
US$ 223 - US$ 627 (Based on Average Rates for a Standard Room)
Also Known As
Gran Melia Fenix Hotel Madrid
Gran Melia Madrid
Gran Melia Hotel Madrid
Spain > Community of Madrid > Madrid > Barrio Salamanca
All photos (1,503)1,503
Room & Suite (573)
Pool & Beach (2)
Business Centre & Event Rooms (13)
Family and Play Areas (5)
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighbourhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of
opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Response from Waloc1234 | Reviewed this property |
The drinks available in the Red Level are excellent but the food is basic and when we were there the snacks weren’t replenished as the evening went on.This does not compare favourably with our visit last year when the food... More
The drinks available in the Red Level are excellent but the food is basic and when we were there the snacks weren’t replenished as the evening went on.This does not compare favourably with our visit last year when the food available was very good