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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 01/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Madrid
Updated 01/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#13 of 494 hotels in Madrid
Location
Cleanliness
Service
Value
Hard Rock Hotel Madrid is located next to Atocha train station and across from Reina Sofia National Art Center Museum, in the heart of the exciting city of Madrid. With 161 stylish rooms and suites, the hotel features modern, sleek design with music-inspired touches through décor, art and special brand amenity programs such as Picks, that allows guests to borrow Fender® guitars, Spanish guitars and Ukuleles. For dining and entertainment, the offerings include a lobby bar, terrace dining, a panoramic rooftop bar and private dining. For the warm days, the outdoor pool and garden are the highlight. Amplify your Madrid experience with easy access to art, culture, and the trendy Madrid neighborhoods. Parking is available on site for an extra charge.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Entertainment staff
Patio
Children's television networks
Secured parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Rooftop bar
Walking tours
Nightclub / DJ
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Solarium
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Bath / shower
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Quaint
Languages Spoken
English, French, Spanish, German and 1 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
257Restaurantswithin 0.5 km
59Attractionswithin 0.5 km
Contact
Ronda Atocha 17, 28012 Madrid Spain
Name/address in local language
Getting there
AtochaMadrid Metro5 min
Palos de la FronteraMadrid Metro6 min
367Reviews13Q+A15Room tips
Reviews
Traveller rating
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+1
The room the food the service has been first rate, the little touches have made this hotel one of my all time favourites, after exploring Madrid in 40 degree heat the welcome at the end of the day , a cold water as you walk in and a perfect air conditioned room with the most comfortable ammenities.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Don’t worry about eating anywhere else food here is amazing
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ricardo Del Alcázar, Director General at Hard Rock Hotel Madrid
Responded 4 days ago
Dear Annette, First of all, I would like to thank you for taking a few minutes of your valuable time to share with us these wonderful words after your experience with us. The whole band is very happy to know that you had a pleasant and comfortable stay thanks to our facilities and amenities. In addition, we really appreciate that you have highlighted the service of the band. The whole team wants to make you feel at home at all times, so we are happy to know that we are succeeding. We hope to see you again soon, with a few less degrees! All the best, Ricardo del Alcázar, Acting General Manager.
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Hotel's Favourite
Design is all around the place! The hotel is really nice, the rooms are spacious with great lighting you can also dim. One of the most comfortable bed and variety of pillows to choose from. Great music sound. Very helpful staff at reception. Good location near Atocha, Lavapides, Sol is 15 minutes walk. TIP: be very careful when walking around Madrid and sitting in restaurants at open air - there are a lot of thiefs. My colleague was stoled her iPhone 12pro from the restaurant table for second from a male who was asking for money.
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Date of stay: November 2021Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Raul Palomo, Director General at Hard Rock Hotel Madrid
Responded 21 Nov 2021
Dear DenitsaSofia, Thank you very much for taking your precious time to share with us such a lovely feedback! We are thrilled to learn that you enjoyed every minute of your experience at Hard Rock Hotel Madrid, we always do our best to provide our guests with a unique experience and your feedback gives us the motivation to keep creating unforgettable experiences. We are very proud to know that you were able to enjoy our location and facilities, every detail of our hotel tries to make our guests feel at home and it is really a great motivation for the whole team to know that we have achieved this during your visit. But if there is something that makes us happy is to know that our band has made your stay such a special memory, do not doubt that we will transmit your message to the whole band! It has been a pleasure to have you as our guest and we hope to see you again very soon! All the best, Raúl Palomo General Manager.
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Excellent stay in Madrid. We had never been to Madrid before so had no idea what to expect. When we checked in staff were helpful and informative, they took our luggage up to the room and gave us ice cold water whilst completing the check in. The room was beautiful and I loved the Hard Rock theming throughout the hotel. The beds were comfy and the room was immaculate. We visited the rooftop bar to watch the sunset - must see. Breakfast was good though I found it limited but my partner really enjoyed it - think it’s personal preference and would not let that detract from the hotel. Check out was smooth and we utilised the luggage room. The pool area was lovely as well.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Rooftop bar for sunset!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ricardo Del Alcázar, Director General at Hard Rock Hotel Madrid
Responded 1 week ago
Dear Caitlin, Thank you very much for choosing us as your option in the city and for leaving us your impressions. Also, thank you for sharing such a detailed review that will surely be useful to encourage new visitors to choose us. We are glad to read that you had a pleasant stay and that you loved our facilities. Thank you for appreciating our memorabilia collection so positively. The whole band tries to take care of every detail to create memorable stays and from your words we realize that we are on the right track. We are delighted to have been your hosts and look forward to welcoming you back very soon! All the best, Ricardo Del Alcázar Acting General Manager
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Those that read my reviews know that I love a HRC and this was our first time in a HRH. We arrived by car and despite good communication by the hotel before our visit, it would have been helpful to have had driections to the car park as there is no drop off point on the main street in front at the main entrance. Check in was fine and our room was very nice with a large comfortable bed and excellent bathroom. As it was 40 degrees plus outside we whiled away some time at the bar in the foyer. Service was excellent (as usual with HR's) but I felt the bar lacked a bit of atmosphere and felt too much part of the reception area. We had dinner at Sessions restaurant (reviewed separately) After dinner we went to the rooftop restaurant and I was disappointed. Service a bit slow and music that did not say Hard Rock to me. Music is subjective, I realise that, but a DJ adding a very annoying and repetetive base line to well known songs just doesn't do it for me and certainly not what I would associate with my many visits to HRC's .…
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Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ricardo Del Alcázar, Director General at Hard Rock Hotel Madrid
Responded 1 week ago
Dear John, Thank you very much for taking a few minutes of your valuable time to pass on these constructive words about your experience at Hard Rock Hotel Madrid, especially coming from a big fan of the brand like yourself. We are glad to hear that our band did everything possible to make your stay comfortable and enjoyable, as the whole team works hard to make all our guests feel at home. However, we are sorry that you were not able to enjoy our RT60 rooftop 100%. While it is true that we follow the Hard Rock music line, we want all our guests to feel identified. Therefore, we offer various types of music for everyone to enjoy. However, I assure you that we will take your words into account to continue improving in order to reach the mark. We hope you come back very soon so that we can offer you a 10 star experience! All the best, Ricardo del Alcázar, Acting General Manager.
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I had a few hours to spare, after a trip to London. I was like why not go to Spain. Upon my arrival I was taken very good care of by Maria, Diandra, Raphiel and Alvaro. It was a very welcoming experience. Overall this property is the place to be in Madrid. Hard Rock actually got it right.
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Date of stay: July 2022
Value
Service
Sleep Quality
Room Tip: A garden room on a high floor. It has a view of the pool area that is beautiful.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ricardo Del Alcázar, Director General at Hard Rock Hotel Madrid
Responded 2 weeks ago
Dear Jay, Thank you so much for writing such kind words following your experience with us. We couldn't be more delighted to know that the whole band went out of their way to make you feel welcome. The team works hard to create a rock and roll atmosphere so that all our guests enjoy a special stay. I assure you that I will pass on your words to everyone, especially Maria, Diandra, Raphael and Alvaro, they will all be very happy to hear them. We hope to have you back soon, Hard Rock Hotel Madrid will always be your home in the capital! All the best, Ricardo del Alcázar, General Manager.
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The hotel room itself is very spacious. The shower in particular is HUGE and the rain shower head is incredible after a long day of walking around in Madrid’s heat. The location is good - about a 20 minute cab ride from the airport (30 euro flat rate) and a quick walk to the metro and main train station of Madrid - Atocha. We walked to Plaza Mayor from the hotel and it took only about 15-20 minutes depending on our pace. Lots of things to see and do - plenty of shops to get food, souvenirs, etc. Very helpful front desk personnel and the hotel was spotless.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Raul Palomo, Director General at Hard Rock Hotel Madrid
Responded 2 weeks ago
Dear Lynne, Thank you very much for leaving us such a positive review after your stay at Hard Rock Hotel Madrid. We couldn't be happier to know that you had a great experience with us thanks to our facilities, especially our rooms and our shower, which we hope helped you to cool off comfortably during these hot days in Madrid. Also, we appreciate your words about our location, through which we hope you discovered the capital and all it has to offer. We sincerely hope you will come back very soon, it has been a pleasure to have you as a guest! Kind regards, Raúl Palomo, General Manager.
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New location, very clean and very warm to welcome any type of tourists, Keeping the traditional trendy Hard Rock atmosphere, the hotel offers all you need, all with a very cozy feeling, and professional staff ready to help with everything always with a smile. A world-class restaurant, private pool, a rooftop bar that offers astonishing views, Hard Rock Hotel Madrid is the place you'd like to stay when visiting the city. Thank you for the good memories!
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Date of stay: June 2022
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ricardo Del Alcázar, Director General at Hard Rock Hotel Madrid
Responded 2 weeks ago
Dear Stefan, I would like to thank you again for leaving us these wonderful words after your stay. It is a pleasure for us to hear first hand the impressions of our guests. Therefore, we are very pleased that you personally passed on your positive words to us. For the whole band it is a real boost to continue on the right track, so that all our guests can feel at home at all times and leave just as happy as you did. The doors of Hard Rock Hotel Madrid will always be open for you. We sincerely hope to see you again very soon to continue living great moments together! All the best, Ricardo del Alcázar, General Manager.
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The location is great. Very close to Atocha rail station and Estacion del Arte for the Metro. And a stone's throw from the Reina Sofia Museum. The classic room (at least our first one) is a good size and very well-designed indeed, both aesthetically and functionally. In fact probably the best designed I have ever slept in (and the bed and air conditioning ensured we slept very well indeed). We enjoyed the Hard Rock vibe but that had nothing to do with our choice. For us it is simply all we would wish for in a hotel in Madrid. There were some niggles but I have every confidence that the management will sort them out, such was the staff's attentiveness to our needs (a special call out to Victor, but that maybe just because he was the one we dealt with the most). Problem 1: we ate in the Sessions restaurant: the food was not bad although my secretos were overcooked - in my experience restaurants that can afford a Josper oven have the staff to use it well, alas not the case here. But much worse was the chaotic service: while the servers were engaging and ready to discount the cost for the many things that went wrong we were too nervous to return. (Happily there is Nubel across the road for those who want to eat close to their room.) Problem 2: checking back into the hotel late one night we found our toilet flushing noisily constantly, so that we could sleep we were quickly moved into another room and went to sleep before we noticed the bed was really short (319 is clearly one of the smaller Classic rooms into which they could not fit a proper king-size bed. For people shorter than 1 m 78 cm it should not be a problem, so as long as the room is properly described no one should have any complaints.) These were not the only problems - the TV sound and the sink drainage occasion was problematic. But I have every confidence these will be fixed, such was the professionalism of all the staff. All said, we are already looking forward to return as we love Madrid and live close enough to visit easily.…
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Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Raul Palomo, Director General at Hard Rock Hotel Madrid
Responded 3 weeks ago
Dear John, Thank you very much for choosing Hard Rock Hotel Madrid for your stay in the city and for leaving us such a detailed review that will surely help future readers. Additionally, we take our guests' comments very seriously, because they help us to improve our service. We are glad to know that you had a pleasant stay thanks to our comfortable rooms and our strategic location. All the members of the band work with passion to offer memorable services, so we will let you know your comments, especially Victor. We will pass on your feedback to our restaurant team to review what they may be doing wrong to avoid future dissatisfaction. Likewise, we will let our maintenance team know about the technical problems in the room so that they can fix it as soon as possible. We look forward to welcoming you back. This will always be your home in Madrid. All the best, Raúl Palomo General Manager
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I booked this hotel for three nights in July based on the great reviews. I was very happy here! The hotel is brand new with lots of cool design elements. The room I had was small but very well designed and the bed was comfortable. The location is perfect; I walked everywhere and it was great to spend the afternoons at the pool. I liked the hotel so much that I have already booked for three more nights when I return to Madrid.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Raul Palomo, Director General at Hard Rock Hotel Madrid
Responded 3 weeks ago
Dear Sandra Thank you very much for sharing with us these nice words after your visit to Hard Rock Hotel Madrid. We are sure that your words will encourage future visitors to stay with us. We are so glad you had an unforgettable experience and that our entire band was a part of it. We love knowing that our team goes above and beyond to exceed our guests' expectations. We are also glad that you found our location to be fantastic. We are happy that you have already booked with us and ready to be your hosts again. Best regards, Raúl Palomo General Manager
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Absolutely awful service from start to finish, please look at the cameras at 4.20pm on Sunday 17th July and what happened to my wife and the response of Adam behind the bar... His response to the accident was to simply ask us how we wanted to pay the drinks bill. Unbelievable and no concern about if she was OK. Obviously the furniture in the reception is not fit for purpose by being old and worn out. Would not recommend this hotel to anyone
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Raul Palomo, Director General at Hard Rock Hotel Madrid
Responded 3 weeks ago
Dear Mr. Hooton, First of all, thank you for visiting Hard Rock Hotel Madrid and for telling us about this event. After reading your words about the incident, I would like to transmit our most sincere apologies. We are very sorry that this happened. The whole band looks out for the safety and wellbeing of all our guests and we are saddened to read your message. We are sincerely happy that your wife was not injured. We will certainly investigate this matter with the relevant departments to ensure that this does not happen again in the future, as we only want all our guests to feel safe in every corner of our establishment. We hope that, despite this event, you were able to enjoy your stay and that you had a good time with us. We would love to have a second chance to show you that we can take care of you and pamper you to make your next stay a great experience! We will contact you shortly. Kind regards, Raúl Palomo, General Manager.
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PRICE RANGE
$131 - $210 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridArganzuela / Palos de Moguer
NUMBER OF ROOMS
161
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Claim Your Listing Frequently Asked Questions about Hard Rock Hotel Madrid
Which popular attractions are close to Hard Rock Hotel Madrid?
Nearby attractions include Locktopus Escape Game (0.3 km), Museo Nacional Centro de Arte Reina Sofía (0.2 km), and Mindtrap Escape Rooms (0.3 km).
What are some of the property amenities at Hard Rock Hotel Madrid?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hard Rock Hotel Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Madrid?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hard Rock Hotel Madrid?
Yes, paid public parking on-site and secured parking are available to guests.
What are some restaurants close to Hard Rock Hotel Madrid?
Conveniently located restaurants include Antonio of Italia a Tavola, Oven Mozzarella Atocha, and Taberna Más Al Sur.
Are there opportunities to exercise at Hard Rock Hotel Madrid?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Hard Rock Hotel Madrid located near the city centre?
Yes, it is 1.0 km away from the centre of Madrid.
Are any cleaning services offered at Hard Rock Hotel Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel Madrid?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hard Rock Hotel Madrid?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.