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Hotel Sterling

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668 Reviews from our TripAdvisor Community

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Showing 177: English reviews
Reviewed 5 days ago NEW

Good location, only 3 minutes walk from Gran Via, San Domingo metro station, and Callao metro very near. Friendly and helpfull staff, clean rooms every day housekeping. No kettle for tea or coffe facilities.

Thank anmarcorfu
Reviewed 1 week ago via mobile

I stay here just now. Good location near Gran Via and nice staff, but very noisy (thin walls and slamming doors) and poor breakfast (no eggs, no yoghurt) Not up to my expectations considering the price.

Thank Beata F
Stamford, United Kingdom
Reviewed 5 weeks ago via mobile

Despite booking 6 months prior the first thing that happened was reception tried to get us to move to a partner hotel saying they were overbooked. We declined and after 15 minutes discussing they allocated us rooms. The rooms were clean but mine had a strong odour of boiled cabbage or old socks. The only thing it had in its...

Thank Spike C
New York City, New York
Reviewed 11 October 2016

Disappointing to see the room did not look like the photos. Our room had one window facing the interior ventilation area, so no view and dark inside without lights. But maybe a blessing to avoid hearing street traffic below. Other than that, it was clean, and a good central location that allowed fine sight seeing within easy walking distance. A...

Thank dharmathug
Reviewed 4 October 2016

Excellent, clean, comfortable, central. Near Gran Via but away from the bustle. Were able to get to both Gran Via and Plaza de Espana easily, plus explore Malasana and Chueca. Great Chinese restaurant across the street.

Thank MadridEnthusiast
Reviewed 25 September 2016 via mobile

The location is the biggest plus point about this hotel. Close to grand via it was a breeze to get yo main attractions and other activities. The check in process was smooth and had no trouble at all. The other thing that no other hotel offered while we traveled to europe was the the switch board with the 220 volt...

Thank Ain S
Isle of Man
Reviewed 13 September 2016

This is a decent hotel. It´s clean, decent sized rooms, nice bathrooms with a bath and shower, hairdryer, not nice views but well it´s the centre of Madrid! I was more than happy with the room. The breakfast buffet is ok, it´s obvious that they serve the cheapest croissants, ham, cheese that money can buy but it serves it´s purpose....

1Thank Moggycat
Leeds, United Kingdom
Reviewed 21 August 2016

Lovely hotel to stay in. It is a fantastic location as is right next to both Santo Domingo and Noviciado Metro Stations, so going from there to Madrid and its surrounding areas is great. Furthermore you can walk to the Sol and other main plazas/ attractions very quickly from there also. As for the food we found the cafe next...

1Thank ped92
Reviewed 12 August 2016 via mobile

The hotel is in a fantastic location. Literally metres from the Gran Via, and a few minutes walk from Novicado metro stop. Opera, Sol and the palaces are within walking distance. The hop on/ off bus is also a few minutes walk away. The street itself is fairly quiet and we felt very safe walking around at night. Easy to...

Thank Woph1903
Perth, Australia
Reviewed 3 August 2016 via mobile

Good location. Great beds. Large room. Clean. Good prices. Breakfast is ok too but you can find desayonos in the surrounding cafés for a better price. Only negative point is the absence of private parking (supposed to be full ...lol). Will come back.


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Staying in Malasana

Neighbourhood Profile
Hip bars and galleries, independent theaters and music venues, young people with tattoos and funky hair, narrow winding streets — this is Malasaña. Near the center, Plaza Dos de Mayo is a gathering of friends outside bars, dog owners, artists under craft tents, and creative types with notebooks and sketchpads on the plaza’s benches. It may not be as neat and tidy as many other parts of the city, but this only adds to the Malasaña edge. Shops and bars here range from hippie-crunchy to upscale trendy, and on weekends, the streets are bustling around the clock as the nightlife progresses from dinner to bar to disco to late-night food. On the west side of the neighbourhood is the subdistrict called Conde Duque, named after a large pink fort in its center that has been converted into a cultural center for exhibitions and performances. Prettier yet just as edgy, this intimate corner of Malasaña is home to a young international community.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hotel Sterling

Address: Calle San Bernardo 29-31, 28015 Madrid, Spain (Formerly Hotel Alexandra)
Region: Spain > Community of Madrid > Madrid > Malasana
Price Range: ₹ 4,354 - ₹ 14,586 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Sterling 3*
Number of rooms: 69
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Also Known As:
Alexandra Hotel Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Sterling staff and other travellers.
8 questions
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Questions? Get answers from Hotel Sterling staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner room was great. Hallway narrow but room spacious.”
 of 5 bubbles MadridEnthusiast, 4 Oct 2016 | Read review
“A higher floor is probably less likely to have street noise issues, although there isn't really an issue.”
 of 5 bubbles JCT61, 31 Jul 2016 | Read review
“We would suggest paying a little more for a larger room.”
 of 5 bubbles alanh486, 1 Jul 2016 | Read review
“4th floor have balconies”
 of 5 bubbles TMC_9_86, 21 Jun 2016 | Read review
“Rooms at the front are noisy at weekends.”
 of 5 bubbles 10z26, 5 Jun 2016 | Read review
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