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AC Hotel Cuzco

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AC Hotel Cuzco
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718 Reviews from our TripAdvisor Community

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Showing 311: English reviews
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Reviewed 1 week ago via mobile

Nice hotel - very comfortable room (pillows&mattress perfect for a deep sleep!) Bathroom clean and spacious. So many amenities , nice gesture :) love this ball soap! The breakfast buffet is amazing! Great quality, huge variety. Never disappointed by it!! The food at the bar is good but expensive for the small portion. During my stay the hotel had a...

Thank Aurelie R
Limassol, Cyprus
Reviewed 2 weeks ago

Modern looking and feeling hotel, but one gets the feeling you are intruding on the peace and quiet of the staff who would rather be somewhere else. Rooms are smallish but clean, the bed was firm with little bounce, mattress felt cheap, the room was warm but unable to control the temp although there was a nice looking temperature controller....

Thank Marios M
AC-CUZCO, General Manager at AC Hotel Cuzco, responded to this review

Thank you for your post, We profusely apologize for not cover your expectations. We have taken the necessary steps to avoid this experiences with our staff in the future. Regarding the temperature, all our guests are able to set the control with their preferences, our Front Desk is always happy to change the settings on behalf of our clients. As...

Reviewed 2 weeks ago via mobile

I'll concede Madrid was busy this week with a big conference and the hotel was rammed. But the whole experience in this hotel is one of a big brand which fails to deliver an acceptable experience for business travellers. The basics are missed. There was no kettle or drinks facilities in my room beyond a minibar. By the second day...

Thank WatfordPete
AC-CUZCO, Front Office Manager at AC Hotel Cuzco, responded to this review

Thank you for share your experience, As you have note in your posts Madrid and our hotel was fully booked. Also a high percentage of our occupancy was members of the same party, so they move looking for our services at the same time. This is the why, breakfast and checking out was plenty of customers, testing our resource maybe...

Melbourne, Australia
Reviewed 2 weeks ago via mobile

PRt of Marriott brand , surprised with little things like no kettle / tea/ coffee , and the tiniest ironing board with taped up wiring on the iron . Friendly staff , modern decor . Would expect a brand like Marriott to pay closer attention to details like ones mentioned above

Thank Kerry W
AC-CUZCO, Front Office Manager at AC Hotel Cuzco, responded to this review

Thank you for sharing, We do apologize for the regular room standards did not cover your expectations. For the moment, the coffee and tea facilities are included only in our room categories upper than basic one. We have a courtesy stock of free ironing sets, if this free amenities does not complete your needs, of course We have ironing service...

Pretoria, South Africa
Reviewed 3 weeks ago

Our bedroom was small but well laid out. It had good hanging space but minimum shelf space. There is small but adequate work space with sockets and a good desk lamp. Overall the lighting of the bedroom was poor, I dropped a pen on the floor and needed a torch to find it. The bathroom had a feeble shower over...

Thank Mike P
Reviewed 3 weeks ago via mobile

I stayed in this hotel for one night during a business trip in Madrid. The hotel is centrally located in a nice area. Very modern, the lobby and reception are nicely decorated. The room that I stayed was medium size, i can say that I expected a better one. I have to notice that it was VERY cold when i...

Thank Pekard
AC-CUZCO, Front Office Manager at AC Hotel Cuzco, responded to this review

Thank you for your post, It is true that our style and service standards are one of our main goals. By other way, We do apologize for not surprise you with our breakfast options, We have notice our F&B management to try to improve it. Referring the wireless, the members of Marriott Rewards who made the reservation by Marriott direct...

Reviewed 4 weeks ago via mobile

Spent a few nights at the AC Cuzco, and have to say the service, especially the welcome was outstanding - the staff couldn't have been more helpful or pleasant. Good sized bedroom, which was super clean. Wifi in room worked well (3 devices), and was useful that it didn't sign out each time your device went to sleep. The Ac...

1Thank tripreview11
Salisbury, United Kingdom
Reviewed 21 February 2017

I stayed here for a overnight business trip and I was very pleased. It was a stylish hotel, rooms very clean and comfortable and I enjoyed my stay. The front desk was very helpful and checkin/out was very easy. It is also in a great location. I can recommend AC Cuzco and book with confidence.

Thank UKDan97
Sao Paulo, SP
Reviewed 18 February 2017

I try to stay at this hotel when in business in Madrid. It has great location (not too far away, not in the center) and I have always good experience. Great room/bed quality. Bathroom doesnt have a tub but I almost never use it anyway. I like the bar downstairs, you can have a drink and nice tapas.

Thank Betty G
Reviewed 1 February 2017

We stayed here for three nights in a rear facing room on the 11th floor .The room was spotlessly clean, with a large comfortable double bed, seating area, desk mini bar and plenty of storage. The large bathroom was bright, spotlessly clean and with an excellent shower over the bath.Check in was quick and the staff efficient. There is a...

Thank Chris C

278 photos of this hotel

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Dining (17)
Hotel & Grounds (27)
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Other (16)
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  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Modern High-rise Hotel located 500 meters from Congress Hall, about 1/2 hour from city center & 15 km from airport. ... more   less 

Additional Information about AC Hotel Cuzco

Address: Paseo Castellana 133, 28046 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: ₹ 6,867 - ₹ 19,823 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Cuzco 4*
Number of rooms: 319
Reservation Options:
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Also Known As:
Ac Cuzco Madrid
Ac Cuzco Hotel Madrid
Hotel Style:
#96 Business Hotel in Madrid
#103 Family Hotel in Madrid
#113 Luxury Hotel in Madrid
#129 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from AC Hotel Cuzco staff and other travellers.
9 questions
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See all questions (9)

Questions? Get answers from AC Hotel Cuzco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the higher floors are quieter due to the large volume of rush hour traffic .”
 of 5 bubbles chriscU8918VI, 1 Feb 2017 | Read review
“Higher floors off street avoid noise from major traffic circle in front of hotel”
 of 5 bubbles W5896QVjeffl, 19 Jan 2017 | Read review
“try to stay on a high floor away from the street (back side of hotel) for a quieter room”
 of 5 bubbles MemTrav, 9 Jan 2017 | Read review
“Upgraded rooms are very special with a fantastic bath/shower arrangement”
  • Modern, comfortable room with a sensational shower/bath combination
 of 5 bubbles Hawk470, 20 Nov 2016 | Read review
“get a room in the upper floors and away from traffic noise”
 of 5 bubbles TJstl, 29 Oct 2016 | Read review
5 of 5