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AC Hotel Cuzco

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AC Hotel Cuzco
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735 Reviews from our TripAdvisor Community

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Showing 320: English reviews
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Reviewed yesterday NEWvia mobile

Very clean, modern and great location. The metro station is literally across the street. Customer service is excellent. The breakfast buffet is delicious and affordable for what you get. The hotel doesn't have a pool but many hotels in Europe don't have one.

Thank Mexirice
Reviewed yesterday NEWvia mobile

The hotel from a cosmetic point looks ok..even good, but look closer and you would see cracks. The room, whilst modern, had no tea/coffee making facilities, bathrobes, slippers and the housekeeping was not in habit of replacing amenities. Breakfast selection was good though and the staff in the breakfast room were very pleasant.

Thank Tricia K
London, United Kingdom
Reviewed 2 days ago NEWvia mobile

Really nicely finished hotel to stay in for business. It was very busy and full of other business travelers. Food was good quality, staff were helpful and polite, and the room was very clean. What more can you ask for.

Thank mharic2015
Utrecht, The Netherlands
Reviewed 4 days ago NEW

I love AC hotels. The quality is good and consistent though the chain. This hotel has just been refurbished. So it looks great and very clean. Hotel in the north part of the city, so I cannot recommend this to tourist who want to visit Mardrid. But for Business travellers the location is excellent.

Thank RayCelNL
Charlotte, North Carolina
Reviewed 6 days ago NEWvia mobile

Located close to many eateries and in a busy, walkable area, I found this to be a great place to stay for business. The room was sized well, clean, and comfortable. The hotel lobby was nice with spots to plug in and work complete with call buttons for the lounge staff. From check in to housekeeping, everyone was friendly and...

Thank photo999
Dublin, Ireland
Reviewed 1 week ago

A great location for the airport, on metro line 10 and with plenty of buses passing on Castellana to take you into the city and very close to Bernabeu Stadium. Decor is lovely, common areas and rooms large, quietest air conditioning I have ever experienced but sound insulation not great especially plumbing, (we could hear our neighbours toilet flushing and...

Thank Travmur
AC-CUZCO, Front Office Manager at AC Hotel Cuzco, responded to this review

Thank you for your post, We profusely apologize for not cover completely your expectations. Your opinion is of great importance to us. We can note, that your stay did not be a satisfactory one at all due to the sound insulation. On behalf of AC Hotels by Marriott, We apologize profusely for any inconvenience. We will make your views known...

Hong Kong
Reviewed 2 weeks ago

If you are a Real Madrid football club fan, I believe this hotel would not disappoint you. It is 10 minutes walking distance to the stadium. The guest room was very cozy, you have every basic thing you need, nothing fancy.

Thank Stacy Y
AC-CUZCO, Front Office Manager at AC Hotel Cuzco, responded to this review

Thank you for your post, We profusely apologize for not cover completely your expectations. We would like to be able to correct any deficiencies that you have detected in our service or facilities, but we do not have specific details on the reasons that have led you to forge your current opinion of our hotel. That is why if you...

Verona, Italy
Reviewed 3 weeks ago via mobile

Stayed 1 night for a biz workshop in the actual hotel. The deco is very pleasant if you are into a modern but sober style. Personnel very kind, smiley and helpful. Had a double bed on floor 3: room was clean and had all needed amenities. View on big block of flats the only downside. Tried the gym: small but...

Thank D C
Reviewed 3 weeks ago

i don´t know where to start by bad customer experience here. the room its normal, in fact old, the curtains have holes and are damaged, the bathroom is normal. Wifi passwords – here they still have passwords for wifi and give you in a paper (4* hotel in Madrid) and its normal that the paper gets lost, well it didn´t...

1Thank Catarina S
AC-CUZCO, Front Office Manager at AC Hotel Cuzco, responded to this review

Dear Caterina, Thank you for share your experience. We do apologize for not cover your needs during your illness away of your home. We have taken the necessary steps to improve your satisfaction during the rest of your visit to Madrid. It will be my pleasure to assist you and supervise the detail of your stay personally. By other way,...

Reviewed 21 March 2017 via mobile

Nice hotel - very comfortable room (pillows&mattress perfect for a deep sleep!) Bathroom clean and spacious. So many amenities , nice gesture :) love this ball soap! The breakfast buffet is amazing! Great quality, huge variety. Never disappointed by it!! The food at the bar is good but expensive for the small portion. During my stay the hotel had a...

Thank Aurelie R

281 photos of this hotel

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Room/Suite (92)
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  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Modern High-rise Hotel located 500 meters from Congress Hall, about 1/2 hour from city center & 15 km from airport. ... more   less 

Additional Information about AC Hotel Cuzco

Address: Paseo Castellana 133, 28046 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: ₹ 6,645 - ₹ 24,552 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Cuzco 4*
Number of rooms: 319
Reservation Options:
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Also Known As:
Ac Cuzco Madrid
Ac Cuzco Hotel Madrid
Hotel Style:
#97 Business Hotel in Madrid
#103 Family Hotel in Madrid
#113 Luxury Hotel in Madrid
#129 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from AC Hotel Cuzco staff and other travellers.
9 questions
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See all questions (9)

Questions? Get answers from AC Hotel Cuzco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a high floor as the hotel is beside a busy traffic junction.”
Travmur, 18 Apr 2017 | Read review
“Rooms on the higher floors are quieter due to the large volume of rush hour traffic .”
chriscU8918VI, 1 Feb 2017 | Read review
“Higher floors off street avoid noise from major traffic circle in front of hotel”
W5896QVjeffl, 19 Jan 2017 | Read review
“try to stay on a high floor away from the street (back side of hotel) for a quieter room”
MemTrav, 9 Jan 2017 | Read review
“Upgraded rooms are very special with a fantastic bath/shower arrangement”
  • Modern, comfortable room with a sensational shower/bath combination
Hawk470, 20 Nov 2016 | Read review
5 of 5