This hotel is located in the heart of Madrid. You don't need a taxi to go anywhere. Everything is in walking distance from the hotel. I love the interior designs of the rooms. Very chic and creative. However...our standard room came with a bidet and I swear that the bathroom stunk!! I wasn't sure if the smell was coming from old pipes, the fact that the bidet is literally in your face when you're sitting on the toilet because the toilet and bidet face each other or if it was the flooring that they have down in the room and bathroom. It was nauseating. Thank God we were only there for 3 nights. 3 nights was too long. The staff was nice and the breakfast buffet was decent. But I wouldn't stay here again due to the smell in the room.
Wonderful staff, clean and comfortable hotel rooms. In walking distance many restaurants and stores. Taxi was easy to get any time of day. We would have drinks in the hotel lobby and enjoy the ambiance. Definitely would come back.
Centric, excellent hotel near Gran Vía in Madrid. We enjoyed every single day we stayed at it. I highly recommend this hotel. The front desk Personnel, lounge, housekeeping, everyone were thrill to serve.
Our room & lobby were both beautiful. Front desk staff was kind. Breakfast was delicious and full of European pastry classics & fresh fruits. *Walls are a little thin... we were next door to a professional snoring champion! 😬😵💫
Good hotel, clean and tidy. In a central location with excellent access to the Metro. We only stayed one night, excellent breakfast with a large choice. We had a minor problem with the key access, but soon resolved and all staff very helpful.
Very good position Clean and functional People well prepared and nice All comforts available Taxi and metro near Not too expensive Easy to book We had a family staying, my wife, my daughter of8, my daughter of15 and I. All we have been satisfied
First all pros. .Wonderful staff. The hotel is located in the heart of the theatre district. Easy walk to the palace, Cathedral, Teatro Real and the hop on tourist bus. Breakfast was varied and plentiful. Comfortable bed. The public areas were welcoming and warm. Staff agreed to us changing our room when exterior noise made our original room untenable. Cons. Poor soundproofing and noisy plumbing. Bring earplugs to avoid hearing life in neighbouring rooms. The Aircon in the hotel had been turned off. Temperature in our bedroom was 18 degrees. Too hot to sleep comfortably. Extremely loud noise from the street that went on to the early hours, meant we couldn’t open the window. Actually even with the window closed, the noise kept us awake.
Perfect location . Wonderful rooms . Breakfast buffet comprehensive . Cappuccino machine for some reason sometimes pouts chocolate ( both) needs looking into !!! Staff courteous . We managed to checkin immediately on arrival and if you book online you can check out at 14:00 . Very convenient.
Nice hotel direct behind the Gran Via. Friendly people. Airconditioning was shut down (power) what made the room a little warm. For the rest nothing but compliments. Hope to visit them again in the future.
I had two rooms booked for tomorrow night, and today I felt a bit rough so I tested and yup, came up positive. It was well past the maximum cancellation time, but I tried booking com to see if I could get a partial refund or a credit note. I heard back from the hotel within minutes saying that they would not be charging me for either of the rooms. I didn't expect that. I know this is a tough time for the hospitality industry, and if they had charged me I wouldn't have complained. I just wish every business was as understanding! I will definitely stay there when I'm given the all-clear.