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good hotel, clean, nice staff
heater didn't work in my room so I was pretty frozen and staff didn't know how to turn on
rust in bathroom shower near drain, but plenty of hot water which was nice
walk out of hotel and turn right..walk...More
Thank erika t
Response from Alcala_611, Director de Relaciones con Clientes at Sercotel Alcala 611Responded yesterday
Thank you so much for this lovely review about your stay at Sercotel Alcalá 611!
We would like to apologize should the heating in your room did not work properly. We are glad to communicate you that after you told us, it was...More
Great hotel, easy to get to the airport and the city centre from this hotel. Quiet and nice garden but unfortunatly the pool was closed for the season. Breakfast was ok, but nothing more. I would definatly stay at this hotel again.
Thank Per Øivind H
Response from Alcala_611, Director de Relaciones con Clientes at Sercotel Alcala 611Responded 18 October 2017
Thank you so much for this lovely review! We really appreciate it!
Should you be back any time soon, please do not hesitate to let us know!
Guest Relations Manager
The rooms were nice and efficient, with amenities like toothbrush/razor/sponge and robe & slippers refreshed each day. I found the reception staff very friendly and helpful and the breakfast waiters were a good laugh.
The Location is good, perfectly between two metro stops, lots of...More
Response from Alcala_611, Guest Relations Manager at Sercotel Alcala 611Responded 14 October 2017
We can't be more agree with you! The hotel location is very convenient, just a few minutes by tube to the city centre! The whole team really appreciate your piece of feedback and we all are very excited about your words regarding our...More
I arrived at the hotel not really sure what to expect, the customer service was fabulous from check in to check out, Ana and Sara who both work on reception were fantastic, full of local knowledge and explained how to get the central Madrid and...More
Response from Alcala_611, Guest Relations Manager at Sercotel Alcala 611Responded 7 September 2017
What a lovely review! Can't thank you enough for such a great piece of experience!
We really appreciate your feedback regarding our "excellent" staff members!
We learn from our mistakes and we strive to be the best in what we do. That is...More
Great hotel will be brilliant once renovations complete. Very friendly staff. Clean, spacious and modern. Breakfast nice selections. It's not far from metro or bus stands, taxis runs outside frequently.
1 Thank Margaret G
Response from Alcala_611, Guest Relations Manager at Sercotel Alcala 611Responded 16 August 2017
What a lovely review! We really appreciate it!
The whole team love your words regarding our staff!
Can't wait to welcoming you again.
Guest Relations Manager
US$ 65 - US$ 153 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#81 Business Hotel in Madrid
#163 Luxury Hotel in Madrid
Non-Smoking Rooms ,
Number of rooms
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Yes, there is a metro underground train station about 200 metres from the hotel which takes you into the City Centre in about 20 mins. About half way along on the same line you can visit the enormous old Bull Ring at Plaza... More
Yes, there is a metro underground train station about 200 metres from the hotel which takes you into the City Centre in about 20 mins. About half way along on the same line you can visit the enormous old Bull Ring at Plaza de las Ventas.
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"Room on the garden side is quiet and has shadow."