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Holiday Inn Madrid

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Holiday Inn Madrid
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692 Reviews from our TripAdvisor Community

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Showing 305: English reviews
Liverpool, United Kingdom
Reviewed 30 October 2016

Excellent location for Real Madrid ground and for bars, restaurants and shops! Hotel was very busy at all times. Reception very friendly and always willing to help with any queries or problems. Would definitely book this hotel again

Review collected in partnership with Amoma.com
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Helpful?
Thank M611LDlaurad
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about your stay in Holiday Inn Madrid Bernabéu We are pleased to hear you enjoyed your stay with us and that you feel you received great service. We are also proud to be certainly for you your choice in Madrid for your next stay in our city. Yours sincerely, Paloma Munoz...

UK
Reviewed 27 October 2016

This hotel is in the financial district so many clients are probably on expenses and wouldn't worry about the room price which is steep for the fairly simple hotel that it is. On the plus side, the room was well appointed and clean with two large beds. The bar also served a particularly refreshing fresh orange juice. On the other...

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Helpful?
1Thank MDB-Bham
IHGService, Guest Relations Manager at Holiday Inn Madrid, responded to this review

Dear MDB-Bham, Greetings from the Holiday Inn Madrid! Thank you for staying with us and taking time to leave us your thoughts. We are pleased to learn that you think our cleans rooms and the fresh orange juice from our bar are noteworthy. However, we regret to know that the busy reception situation was a let down as well as...

London, United Kingdom
Reviewed 21 October 2016 via mobile

Stayed here for three nights - it's a pretty decent business hotel with the amenities you'd expect. Easy access to various places in town with taxis always going past the hotel. Rooms are clean with everything you need (except no mini bar in the room and wifi connection going in/out). The staff are friendly and the breakfast is a pretty...

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Helpful?
Thank Kereuter
IHGService, Guest Relations Manager at Holiday Inn Madrid, responded to this review

Dear Kereuter, Thank you for your recent stay and for taking the time to write a review of our hotel. It is truly regrettable that you did not fully enjoy your time with us. Allow me to apologize for any inconvenience you may have experienced due to shortfalls on some of our amenities and services. Your comments are highly appreciated...

Reviewed 20 October 2016

my personal feeling is 3stars, on paper 4stars. room comfortable and clean but during the night was very noise the aircondition location is very close to buss station to the center breakfast really good

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Helpful?
Thank Václav P
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We are really sorry to heard that your experience with us was not what you expect. We want to highlight we meet all the IHG standards for a Holiday Inn Hotel although we are aware Hotel needs an update and we are working on it. We will be...

Houston, Texas
Reviewed 15 October 2016

I rarely stay at the Holiday Inns, I am not sure what bothers me maybe it's the name. Generally, I tend to favor its sibling the InterContinental Hotels. This time, however, HI worked out better because of its location. It is centrally located close to the El Corte Ingles and more importantly within walking distance of the Nuevos Ministerios subway...

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Helpful?
Thank Mark J
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank for your evaluation! Feedback is very valuable and we thank you. Hoping to welcome you back soon Yours sincerely, Paloma Muñoz Front Office Manager

London, United Kingdom
Reviewed 11 October 2016

hotel was nice and well laid out and has a roof top pool and bar huge potential to be a good night really close to the santiago bernabeu if you like football best place to stay so close as you turn left then left again out of the hotel you will see promenade of restaurants to eat and clubs recommend...

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Helpful?
Thank h2d1
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us for our location and facilities. We will be glad to welcome in your next visit to Madrid. Yours sincerely Paloma Munoz Front Office Manager

Rapid City, South Dakota
Reviewed 10 October 2016 via mobile

The entire area/plaza where this hotel is located was under construction. No warning about this from the hotel. It was VERY difficult to find due to heavy machinery, dust, blocked sidewalks. This Holiday Inn needs refurbishing. The carpet and upholstered chairs were stained. Housekeeping apparently doesn't vacuum because there were bits if crud on the floor. The front desk had...

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Helpful?
Thank sherrycr
IHGService, Guest Relations Manager at Holiday Inn Madrid, responded to this review

Dear sherrycr, Thank you for taking the time to share your recent experience at our hotel. I regret to learn about your dismay towards the level of service rendered by our housekeeping staff members, which may have fallen below your expectations. Rest assured, we take our guest's comments very seriously and always strive to provide a wonderful stay. I have...

New Jersey
Reviewed 2 October 2016

Great location to go see a Real Madrid (soccer) game. It is only one block away from the stadium. The hotel is clean and it feels secure. Hotel is old and the bathroom smell a little bit musty. There are several choices near by to enjoy a meal including a sports bar just outside the hotel (must be 18 or...

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Helpful?
Thank ViajeroNJ
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid Bernabéu. We take note of all your review and items you have mentioned to try to improve our services. Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely, Paloma Muñoz Front Office Manager

Reviewed 26 September 2016

my son and his family treated me for my birthday, the hotel was amazing and they laid on a birthday welcome in our suite, food, wine, birthday card it really was a marvelous gesture.It was one of the nicest, cleanist ,and friendliest hotels i have stayed in,I would certainly recomend it, and will stay here again without doubt.

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Helpful?
Thank Olilucalep
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We are proud to hear that we provide you a pleasant stay in our hotel. Your comments are very important for us. We will be glad to welcome in your next visit to Madrid. Yours sincerely, Paloma Muñoz Front Office Manager

uk
Reviewed 25 September 2016

situated in a reasonably good location and only minutes from the Real Madrid stadium. Has some construction works outside at the moment, but not a huge inconvenience. Rooms are pretty good and beds are comfortable. The bar area lacks a little atmosphere but all in all a pretty good hotel.

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Helpful?
Thank pasboy
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you for taking the time to share you feedback with us We will look forward to welcoming you back again soon. Best Wishes, Paloma Munoz Front Office Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Access by Orense Street, 22 /24 ... more   less 

Additional Information about Holiday Inn Madrid

Address: Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: ₹ 5,871 - ₹ 11,810 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Madrid 4*
Number of rooms: 313
Reservation Options:
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Also Known As:
Holiday Inn Madrid Hotel Madrid
Madrid Holiday Inn
Hotel Style:
#166 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Madrid staff and other travellers.
11 questions
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Questions? Get answers from Holiday Inn Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“apartment suite for families...”
 of 5 bubbles traveler_mru72, 25 Nov 2016 | Read review
“my room 206 as my note bellow noise at night from aircondition”
 of 5 bubbles 346v_clavp, 20 Oct 2016 | Read review
“Don't get a room facing the TGI's Friday (nosiy)”
 of 5 bubbles ViajeroNJ, 2 Oct 2016 | Read review
“Only gives you the location.”
 of 5 bubbles annita_chiquita, 23 Jul 2016 | Read review
“Get a room away from street.”
 of 5 bubbles mariafromlongisland, 10 Nov 2015 | Read review
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