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Melia Castilla

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#55 of 444 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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Melia  Castilla
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2,627 Reviews from our TripAdvisor Community

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Showing 691: English reviews
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Dereham, United Kingdom
Reviewed yesterday NEWvia mobile

Stayed here for 2 nights whilst attending a conference. Conferences facilities were very good and rooms well equipped and spacious. Staff were very friendly and helpful in all areas of the hotel. Only downside was the room were not serviced too well no topping up if tea/coffee and water. Food in the restaurant was just ok.

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Helpful?
Thank Brstocker
Toronto, Canada
Reviewed 4 days ago NEW

Excellent Customer service Food was good People were so helpful Loved the hotel Came during a conference...it was all seamless Wish swimming pool was open, but only an outdoor pool and it is closed during winter

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Helpful?
Thank cowboyfan2016
Reviewed 1 week ago

I was at Meliá for a conference and my stay was very nice. There´s a big structure for conference rooms. Everything was nice. Breakfeast has the best omelete I have eat in my life. The room are big and bathroom is wonderfull. All ok in my stay.

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Helpful?
Thank Marcelle D
Javier_Alcalde, Assistant manager at Melia Castilla, responded to this review

Dear Marcelle, We appreciate your nice comments and we celebrate you've enjoyed your stay with us. Thanks a lot and we're looking forward to welcoming you once again. Best regards.

Reviewed 1 week ago via mobile

Wonderful staff and comfortable rooms. Impressed of the smooth way staff served 450 people during hot meals and coffee tables during many smaller group meetings. The food could have been more tasty but I understand that is not easy in a buffet world for many people. Did not have time to try the facilities except what is mentioned already (...

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Helpful?
Thank Kikiro
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Kikiro, We appreciate your warm comments and we celebrate you've found everything under your expectation. Thanks for sharing them withother users and surely you'll have the chance to enjoy our facilities in you next visit. Best regards.

Basel, Switzerland
Reviewed 1 week ago via mobile

Was there for a whole week without leaving the building for a conference, and did not get bored with the place. I could actually go back privately as well. Great and spacious rooms, good choice if restaurants and bar area inside and outside. All you need in one place.

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Helpful?
Thank EchoTrav70
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Guest, We appreciate your kind comments and we celebrate you've enjoyed your stay with us. Thanks for sharing them with others users and we hope to receive you again. Kind regards.

Athens, Greece
Reviewed 1 week ago

This hotel is great for a conference, but not if you want to see the city, because it's located about 10 km from city center. Nevertheless, it's clean with spacious rooms (rooms located at higher floors are renovated) and the best breakfast - huge variety of plates.

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Helpful?
Thank panagiotis D
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Panagiotis, We appreciate your knid comments and celebrate you've found everything enjoyable. We are located in the north of Madrid, it takes 15 minutes to get both airport or city center and very well connected. Thanks for sharing them and we hope to receive you soon. Best regards.

Alexandria, Virginia
Reviewed 2 weeks ago

Overall the hotel is very nice with a very nice and attentive staff. They are well connected as the Metro is only two blocks away and taxis are always readily available. Minor issues with the room were quickly corrected. This is my second conference here and they do those very well.

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank ColonelQ
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Colonel, We really appreciate your warm comments and celebrate you've enjoyed your stay with us. Thanks for sharing your experience with others users and we hope to receive you once again. Kind regards.

Lusaka, Zambia
Reviewed 2 weeks ago

This hotel is an excellent one, with very exceptionally helpful staff throughout. It is exceptionally clean, the staff very friendly - and with good food. I enjoyed staying on the Executive Floor - the 15th Floor

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Isaac N
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Isaac, We appreciate your nice comments and celebrate you've enjoyed your stay. Thanks a lot and we look forward to seeing you soon. Kind regards

Paris, France
Reviewed 3 weeks ago

I stayed for a single night. The room was large, clean and well furnished although a little shabby (e.g. peeling old fashioned wallpaper). One major problem was that the room was too hot for me to sleep and could not open the window. I even tried to turn the AC on but it did not work. Also, and quite unexpected...

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Helpful?
1Thank AsierSC
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Asier, We appreciate your nice comments that we'll keep in mind. Apologize if we haven't been able to guarantee your comfort in the room this time. If we had known this before we would have moved you immediately. Be sure we'll do our best to fix all these problems. Thanks for your feedback and we hope to receive you...

Hoofddorp, Noord-Holland, Netherlands
Reviewed 4 weeks ago via mobile

The hotel has old and renovated rooms. I had an old one. The room and bed was clean. Which is most important to me. The bathroom is really a bit old fashioned. Cleanliness is important to me, which it was. So OK. Also the conference rooms, service between breaks were absolutely ok. Service minded staff, nice service from the bar...

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Helpful?
1Thank Henktdam
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Henktdam, We appreciate your nice comments and celebrate you've enjoyed your stay. We are carrying out an important labour of remodelling and adequacy in the whole hotel and entrust that these improvements are of the pleasure and for satisfaction of our clients, though it is true that will be a process that will take its time. Waiting for your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Melia Castilla is considered one of the most emblematic hotels in Madrid, with an appealing blend of perfectly balanced classic and contemporary styles, where peace and urban life are accomplices to delight our guests.The excellent location, a few minutes from Paseo de la Castellana, 15 minutes from Barajas airport and IFEMA exhibition centre, near Chamartin train station and the Real Madrid Santiago Bernabeu football stadium, makes the Melia Castilla the perfect choice for your visit to Madrid. Complimentary WIFI and 24-hour Gym. ... more   less 

Additional Information about Melia Castilla

Address: Calle Capitan Haya 43, 28020 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: ₹ 7,493 - ₹ 20,146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Castilla 4*
Number of rooms: 915
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Priceline, Travelocity, Despegar.com, Prestigia, Hotel.de, HRS, Reservation Counter and Prodigios Interactivos SA so you can book your Melia Castilla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Melia Castilla Hotel Madrid
Melia Hotel Madrid
Melia Hotel Castilla
Hotel Style:
#18 Family Hotel in Madrid
#19 Business Hotel in Madrid
#29 Romantic Hotel in Madrid
#42 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Melia Castilla staff and other travellers.
27 questions
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Questions? Get answers from Melia Castilla staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was exceptionally comfortable”
 of 5 bubbles 495isaacn, 15 Mar 2017 | Read review
“Premier Rooms are excellent, this hotel is in the quieter business district, not downtown Madrid”
 of 5 bubbles AndrewF300, 19 Feb 2017 | Read review
“In the winter pass on the high floors even when offered - not much of a view from any room, but you will be sweating as there is no AC.”
 of 5 bubbles MariZoli, 26 Jan 2017 | Read review
“I stayed on the second floor so I could go up via the stairs rather than waiting for the elevator all the time.”
 of 5 bubbles daviddP5330JA, 24 Jan 2017 | Read review
“room at the end of the hallway...higher floor -better view”
 of 5 bubbles Guiguiboubou, 23 Jan 2017 | Read review
5 of 5