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AC Hotel Aitana

Hotels.comUS$ 260*
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#171 of 438 Hotels in Madrid
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 298*
US$ 260*
US$ 298*
US$ 260*
US$ 298*
US$ 260*
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AC Hotel Aitana
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370 Reviews from our TripAdvisor Community

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Showing 165: English reviews
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Mumbai
Reviewed 1 week ago via mobile

This is a good budget hotel located in Business district of Madrid. Good for families too. Clean and elegant with a good Gym and basic facilities. Rooms are well maintained though small in size. Service is good too.

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Helpful?
Thank harssha s
Rocio B B, Front Office Manager at AC Hotel Aitana, responded to this review

Dear Harssha I am glad to hear that your stay was pleasant. Your comments are very important for us and we will make our best to keep improving. It would be a big pleasure to welcome you again at the hotel. Sincerely Rocío Barroso Front Desk Manager

Reviewed 3 weeks ago via mobile

The room was great and definitely 4 star standard. However service wasn't too great. Staff is unfriendly, when I ask for things like international adapter or weighing scale - its either comes at additional cost (which isn't the case in most 4 star hotels) or not available with no solution. For a 4 star hotel I expected more.

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Helpful?
Thank Eunice T
Rocio B B, Front Office Manager at AC Hotel Aitana, responded to this review

Dear Eunice T Thank you for taking the time to share your comments with us. We have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meeting your expectations. We have shared your feedback with the appropriate hotel team so that these are taken into consideration. Upholding our commitment to provide a...

London, United Kingdom
Reviewed 17 March 2017

Very understated hotel, nothing immediately impacts you, but that's one of its charms. It's a perfect hotel for the finance district, but also really good for a AC Madrid match too, being a short walk from the stadium. Subdued, restrained, quite, confident. The staff are very friendly and deal with you in an unhurried, unflustered way. They exude efficiency. The...

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Helpful?
Thank John_Wildgoose
Rocio B B, Front Office Manager at AC Hotel Aitana, responded to this review

Dear John Wildgoose Thank you for your precious time on the review of our property, your comments are very much valued. It is a pleasure to know that we exceeded the expectations you had about us. We are sure you will visit again Madrid and of course we hope you book your room in Ac Aitana Hotel by Marriott Yours...

Reviewed 17 March 2017 via mobile

Great place to stay especially if you are visiting the Bernabeu Stadium. Clean and modern, fast check in. We cannot say enough good things about the staff here. They were very friendly and extremely helpful. Alex, Ruth and Martha were especially kind and helpful to us during our stay here. Thank you for making our first stay in Madrid pleasant!

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Helpful?
Thank Melissa Z
Rocio B B, Front Office Manager at AC Hotel Aitana, responded to this review

Dear Melissa Z Thank you very much to sharing your nice comments with us and of course we will transfer them to Ruth, Alex and Martha. It would be a pleasure to welcome you back to AC Aitana by Marriott Hotel. Yours sincerely, Rociío Barroso. Front Desk Manager

Ipswich, United Kingdom
Reviewed 19 February 2017 via mobile

We have stayed here 3 times as so convenient for Bernebeu and overall we like- food good, and most staff really pleasant and welcoming. Breakfasts very expensive and can be noisy. Although a silly thing we were really quite unhappy on our latest visit - we eat in the lounge intentionally to watch la liga to which is not available...

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Helpful?
Thank Jackie F
Rocio B B, Front Office Manager at AC Hotel Aitana, responded to this review

Dear Jackie F, Firstly, I would like to apologize for the problems caused last Sunday 19th February 2017. I just shared your message appropriately with general manager. Of course We will take appropriate measures so that this does not happen in the future again. Thank you very much for having your time with us, and we really hope to see...

Warwick, United Kingdom
Reviewed 11 February 2017 via mobile

Stayed here for one night while on business. Great location for business as my workplace was only a 400m walk away. Check in was fast and efficient. Room was a good size, modern and well appointed & clean. Nice bathroom. Big flatscreen TV but with a distinct lack of English speaking channels - BBC World is pretty useless, good job...

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Helpful?
Thank Paul K
London, United Kingdom
Reviewed 10 January 2017

Just got back from a great three nights in Madrid and watched Reql Madrid play Granada.The hotel location is fantastic for the Stadium just a few hundred yards.The hotel is quite functional but the staff are great and the price is good. What really annoyed me is the rip off breakfast price of 22 Euro for the worst continental breakfast...

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Helpful?
Thank Richard D
Rocio B B, Front Office Manager at AC Hotel Aitana, responded to this review

Dear Richard D First of all thank you very much for sharing your experience with us. We appreciate your comments because always help us to improve the quality of our services. Let me explain that our breakfast includes a different variety of hot and cold dishes at the customer's choice. You can choose different types of fruit, bakery, breads, yogurts,...

Barcelona, Spain
Reviewed 11 December 2016

I have been in this hotel a few times. Very good price / quality ratio. The recepcionists are very professional and the position of the hotel was perfect for my requirements. The rooms are confortable and clean. The restaurant is small but good and the bereakfast was excellent. Highly recommended.

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Helpful?
Thank gabriele_palma
Rocio B B, Front Office Manager at AC Hotel Aitana, responded to this review

Dear Gabriele_palma Thank you very much for sharing your thoughts with us. We celebrate you have enjoyed your stay with us.We hope to welcome you again soon. Sincerely, Rocío Barroso Front Desk Manager

Worcester, United Kingdom
Reviewed 29 November 2016

A little away from the city centre, but close to the conference venue we were attending and under 30 minutes by metro into town. The reception staff were helpful and courteous and the room was very quiet as requested (712). Unusually these days the window could be fully opened to cool the room temperature if/when needed. Bed very comfortable, WiFi...

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Helpful?
Thank DavidFOSH
Rocio B B, Front Office Manager at AC Hotel Aitana, responded to this review

Dear DavidFOSH, Thank you very much for sharing your thoughts with us. We really appreciate it from your part. In your next stay, please, you can request the amenities you need asking in reception. We are very happy to welcome you back to our hotel. Sincerely, Rocío Barroso. Front Desk Manager.

Pego, Spain
Reviewed 23 November 2016

This hotel is situated on the outskirts of Madrid close to Real Madrid´s football stadium. Public transport is very good metro and buses. The only comment is that the hotel is close to a very busy main road and the traffic noise is constant. Triple glazing is recommended

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Helpful?
Thank Gi m

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Modern comforts in a peaceful atmosphere for the business or leisure traveler; located next to the Santiago Bernabeu Stadium. ... more   less 

Additional Information about AC Hotel Aitana

Address: Paseo Castellana 152, 28046 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: ₹ 6,156 - ₹ 19,053 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Aitana 4*
Number of rooms: 111
Reservation Options:
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Also Known As:
Ac Hotels Madrid
Ac Hotel Madrid
Hotel Style:
#65 Business Hotel in Madrid
#84 Romantic Hotel in Madrid
#118 Luxury Hotel in Madrid
#144 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from AC Hotel Aitana staff and other travellers.
3 questions
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Questions? Get answers from AC Hotel Aitana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you like seeping with a window open ask for a room NOT overlooking the busy road out front!”
John_Wildgoose, 17 Mar 2017 | Read review
“Don't know”
E1953EJrichardd, 10 Jan 2017 | Read review
“PAseo de la Castellaa is a very busy road. It is recommended to ask for a room looking on the oher side.”
gabriele_palma, 11 Dec 2016 | Read review
“High floor, away from road”
DavidFOSH, 29 Nov 2016 | Read review
“All rooms either face or corner on to the main road”
285gim, 23 Nov 2016 | Read review
5 of 5
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US$ 260* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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