I liked this hotel and whilst I was slightly surprised at its location down a small street (although very centrally located) the lobby, reception and bar/lounge area were very welcoming. Our bedroom was small but clean and the bathroom was function but it will soon need some upgrading. Good quality toiletries were provided. The slight problem was the noisy air conditioning but it wasn’t really needed to cool the room. The bar and lounge area were quite stunning but returning to the hotel for a nightcap we found that the bar had not yet been reopened due to Covid. In contrast - everything in Madrid was open! The hotel seemed very quiet which surprised me as Madrid was very busy.
Booked for 2 nights and checked out after 1 night. Why? First room offered smelt of Sewage. Changed room. Broken bathroom floor and wall tiles. Cracked shower floor cubcile. Broken shower doors. Terrace had terracota pots with dead flowers. My wife gor bitten by bws bugs. The worst part? The air conditioning blew in cigarette smoke all night, we don’t smoke. Safe was dirty. We got no sleep from the street party that carried on until 6am. The street the next morning looked like a war zone. The hotel staff were very good to us.
A previous reviewer commented on the unappealing location of this hotel, being on an unattractive side street. On arrival I thought that, away from traffic noise it should at least be quiet. Not so...but more of that later. The large lobby and lounge area in art deco style is very elegant but current COVID restrictions have meant that the bar cannot open and so the whole area looks rather sparse. My room had a large veranda which was most welcome. The room itself was bright, with excellent quality furnishings. The mini bar was stocked with mineral water, soft drinks and beer and my use of these was not charged - maybe a consolation for the lack of other facilities due to the pandemic. Wi-fi connection was excellent. Breakfast was very good with a wide range of hot and cold items. Due to the restrictions guests were asked to choose between two breakfast sittings. I stayed four nights (Monday night to Thursday night) but unfortunately I considered my stay to be ruined due to the very large number of people - possible up to 100 - who on Wednesday and Thursday night were indulging in a street party; drinking, laughing and talking loudly in the street directly facing the hotel throughout the nights from about 1:00 in the morning to about 5:00. It was impossible for me to sleep during this. Even though the veranda blocked much of the sound it was still loud enough to prevent me from sleeping. I tried to phone reception one night at 2:00 in the morning but had no reply. An hour or to later I phoned again and the receptionist said he would call the police but the noise carried on. Goodness knows what it's like at weekends. Surely staff at the hotel know what is happening - they can see the crowd from the reception desk? Why do they not take action? Unless the situation improves I wouldn't advise anyone to stay there if they value their sleep.…
Dark, gloomy, missing features. This hotel is in the most central part of Madrid, but in a dark street that is more like an alley. Entering, it is an enormous gloomy space like a Soviet hotel, and a lonely registration desk to one side. The furniture is sparse but of a nice design. Other than that the hotel still feels quite institutional. I had a dark room facing a light shaft, almost no natural light. There was no trashcan in the room (only bathroom), no luggage rack, no kettle to make coffee, and the mattress was an old box spring, "just ok". Internet speed was good. I did not have the breakfast. The price was the lowest among the central 4-star hotels, but I would rather have chosen more carefully and got a three star with a window to the street and full of features.
Very good breakfast, excellent location near Puerta del sol. The noise levels of the crowds directly outside the hotel from 1 am to 6am. There is a dance club adjoining the front entrance of the hotel.