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Gran Melia Palacio de Los Duques

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#2 of 447 Hotels in Madrid
Certificate of Excellence
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102 Reviews from our TripAdvisor Community

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Showing 39: English reviews
Rome, Italy
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 days ago NEW

In the center of Madrid, few steps from from Puerta del Sol and the Royal Palace, I found my address in the capital of Spain. I liked the warm reception, the luxury atmosphere and the beauty of the rooms. Amazing massage in the Thai Room, even if is quite difficult to find this place if you are in the other... More 

Thank thediamondsboss
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, First of all we would like to thank you for sharing your opinions about your recent stay at our hotel with others through Tripadvisor. We feel very pleased about fulfilled your expectations regarding our decoration and specially our Thai Room Spa services. On the other hand we appreciate your comments in order to improve our directions to make... More 

Level Contributor
3 reviews
Reviewed 6 days ago NEW

we stayed at the hotel for 3 nights and had a great holiday. the location in very good, the stuff are so friendly and welcoming. they always took the extra mile to assist in everything.. the room is very nice and the bed is so comfortable/ we will be back for sure..

Thank Verednagar
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, first of all, I would like to thank you for the time taken to write your review and the kind words you have shared with us and other travelers on TripAdvisor. Our hotel in newly decorated, the location in the city center in unbeatable and perfect to explore our beautiful city and our personnel remains at your assistance... More 

Level Contributor
102 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 week ago

The Gran Melia Palacio de los Duques is a new hotel - it opened in June '16, in some historical buildings close to the Royal Palace. The interior combines classic art with modern furniture, to create a unique and pleasant mix. Despite its size, the place gives the feeling of a boutique hotel, partly because of the personal service, partly... More 

Thank Bart_E540
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, there are no words to express our gratitude for your beautifully worded review shared with us and other travelers on TripAdvisor. You have given a perfect description of what we have to offer and what is there to expect, ideal location to explore our city, cozy and comfortable rooms, affable personnel and all in all memorable experience. We... More 

Belgrade, Serbia
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 1 week ago via mobile

Hard to explain how I am suprized with design and service in hotel. Design is unique and pleasent. Service is perfect, everyone in hotel is smiling. Winebar is impresivd. Hotel is in city center in old building with rooftop bar and pool.

Thank Zoran T
EstherVillanueva2016, Director de Relaciones con Clientes at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, Thank you for your charming and positive comments, we appreciate your time taken to write your review. We are enjoying all the attributes you have shared with us regarding our beautiful hotel and especially our service. Unique, pleasant, impressive, perfect, it is all we are longing and working for. Please don't be a stranger, our doors are always... More 

Greater London, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago via mobile

Beautifully newly renovated hotel in the perfect location. Hidden away from the noise of the streets. The sunset from the roof top is simply breath taking. Rooms are on a smaller side but all very well equipped and spotless. Very helpful and friendly employees in all areas. Breakfast is superb with wide choice of everything you possibly want. I can't... More 

Thank lartma
Management response:

Dear Client, Greetings from the hotel Gran Melia Palacio de los Duques! First of all, allow me to thank you for the time taken to share your opinion with us and other travelers on TripAdvisor following your recent stay in our Hotel. We feel proud and honored having reached you expectations and will continue working hard to maintain the same... More 

Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago via mobile

Stayed for 2 nights in a red level suite and was very impressed. The hotel was done out to a high standard and our room was exceptional. The staff throughout were very professional and friendly which made the stay extra special. We ate in the restaurant and had a lovely meal and enjoyed the drinks in the red level area.... More 

Thank bruceCannock
Management response:

Dear Client, thank you for your time and consideration. It is always inspiring to receive great comments like yours, they motivate us to continue with our efforts to achieve continues improvement. Our Red Level area is indeed special, it gives you that little extra of luxury, elegance and enjoyable atmosphere. Our personnel remains at your assistance to help you with... More 

Level Contributor
4 reviews
3 hotel reviews
Reviewed 3 weeks ago

Very beautiful building with modern interior.Entrance is wonderful!!! The room was very clean and staff were very friendly.Good technology in the room, bathroom with fabulous shower.We stayed for 3 days.And on the my birthday we found very nice surprise.Attached the picture.Great hotel, highly recommend it.

Thank zitaarm
Management response:

Dear Guest, Regards from Gran Meliá Palacio de los Duques! First of all we would like to thank you for reporting us your feedback through Tripadvisor. We feel delighted because such nice comments about our new refurbished property, and that our facilities and staff fulfilled your expectations. Everyone who is working here wants to make your stay unforgettable and we... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

Great location - short walk to plaza mayor, theater, palace, etc. Very modern, clean hotel, with helpful staff. The rooms are small but all rooms are small in europe. Skip the included breakfast. Totally not worth it. I would stay again.

Thank CtMaria
Management response:

Dear Guest, Thank you for sharing your experience at the Gran Meliá Palacio de los Duques with other people. We feel delighted because of your nice opinion regarding our hotel facilities and our staff. On the other hand we apologize because our breakfast did not reach your expectations but we valuate your feedback in order to improve our services. We... More 

Level Contributor
6 reviews
Reviewed 3 weeks ago via mobile

It was our first time in Madrid an we have an amazing stay. We stayed at the Gran Melia. The hotel is incredibly beautiful, restored to perfection. The room was very clean, wifi was good and the room service excellent. The best thing there was the staff, especially the concierge, Gloria and Beatriz. Both had excellent suggestions. And the breakfast... More 

Thank Norma G
Management response:

Dear Client, We would like to thank you for spending your time giving us your feedback through Tripadvisor and sharing your opinion with others. We feel thrilled because of such amazing comments regarding our staff, with special mentions to Bea and Gloria of our concierge department because all the staff works daily in order to make your stay unique. We... More 

Portsmouth, United Kingdom
Level Contributor
3 reviews
Reviewed 4 weeks ago

Wonderful service. room was very spacious with a touch of luxury. Right near the opera house and palace . Within easy access to the shopping centre, with a great variety of shops. A large variety of food for all nationalities.I could not fault the food it was delicious. Staff were very friendly and polite and went the extra mile to... More 

Thank christyrice
Management response:

Dear Client, Firstly, allow me to thank you for your time and recommendation. As you have perfectly explained it, our hotel is located in the heart of Madrid, close to most of the touristic sites and interesting bars and restaurants. The hotel itself offers only the best to its guests, delicious plates, warm welcoming personnel always willing to help and... More 

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Staying in Centro

Neighbourhood Profile
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the privileged Habsburg district next to The Royal Palace, The Opera House and The Cathedral, Gran Melia Palacio de los Duques is a luxury urban resort offering 160 spacious rooms, many of them specially designed for families and 20 luxurious suites. This beautiful hotel, completely inspired on Velazquez’s master piece "Las Meninas", combines two historic buildings updated to an avant-garde style ( a 13th century convent and a 19th century Palace of Dukes of Granada de Ega ). The magnificent outdoor Patio of over 1000sqm is a lush green scenery with a peaceful atmosphere, the perfect spot to enjoy and relax.This prominent yard features a remarkable experience for Dining offering different atmospheres and services that feature contemporary versions of traditional spanish cuisine, including two restaurants and one cocktail bar. Other facilities includes a fitness center, Thai Room wellness center as well as a superb rooftop swimming pool and solarium offering breathtaking 360º views of the city as well as a frontal view over The Royal Palace. The Hotel is a member of The Leading Hotels of the World. ... more   less 

Additional Information about Gran Melia Palacio de Los Duques

Address: Cuesta Santo Domingo 5, 28013 Madrid, Spain (Formerly Tryp Madrid Ambassador)
Region: Spain > Community of Madrid > Madrid > Centro
Price Range: ₹ 17,450 - ₹ 28,937 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Los Duques 5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador
Tryp Hotel Madrid
Hotel Style:
#1 Spa Hotel in Madrid
#2 Luxury Hotel in Madrid
#61 Family Hotel in Madrid
#72 Business Hotel in Madrid
#92 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Los Duques staff and other travellers.
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Questions? Get answers from Gran Melia Palacio de Los Duques staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for rooms on 4th floor in the same wing of the Thai Room”
 of 5 bubbles thediamondsboss, 1 Dec 2016 | Read review
“The road on which the hotel is situated is quiet, with very little traffic. Don't hesitate to go for a front-room.”
 of 5 bubbles Bart_E540, 27 Nov 2016 | Read review
“Quiet, even though you are in the middle of Madrid.”
 of 5 bubbles christyrice, 5 Nov 2016 | Read review
“Pay extra for the red label”
 of 5 bubbles robertkM4171WO, 23 Oct 2016 | Read review
“Get a Red Level Room. The service at the lounge is really great.”
  • Clearing amenities
  • View from the bathroom
  • Door of my suite
  • view from the be
  • View from my salon
  • Room
  • Suite 129
  • Welcome delights
 of 5 bubbles MicheleParis, 23 Oct 2016 | Read review
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