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Melia Madrid Serrano

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Calle Claudio Coello 139, 28006 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Melia.com
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US$ 336
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (56)
Room & Suite (22)
Dining (7)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Melia Madrid Serrano
Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#152 of 479 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice

Melia Madrid Serrano is an excellent choice for travellers visiting Madrid, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

Given the close proximity of popular landmarks, such as Gran Via (1.5 mi) and Templo de Debod (1.8 mi), guests of Melia Madrid Serrano can easily experience some of Madrid's most well known attractions.

The rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.

Melia Madrid Serrano features 24 hour front desk, room service, and a concierge. In addition, as a valued Melia Madrid Serrano guest, you can enjoy a fitness center and a lounge that are available on-site. Guests arriving by vehicle have access to a parking garage.

If you’re looking for a Mediterranean restaurant, consider a visit to Restaurante Amazonico, Restaurant Botin, or Restaurante MasterChef, which are all conveniently located a short distance from Melia Galgos Hotel.

If you are interested in exploring Madrid, check out one of the gardens, such as Retiro Park, Parque de El Capricho, and Royal Botanic Garden.

Enjoy your stay in Madrid!

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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Car park
Wifi
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Banquet room
Meeting rooms
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun terrace
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Hair dryer
Safe
VIP room facilities
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, French, Spanish, German and 1 more

Location

Full view
96Great for walkers
Grade: 96 out of 100
221Restaurantswithin 0.5 km
31Attractionswithin 0.5 km
166Reviews5Q+A4Room tips
Traveller rating
  • 106
  • 38
  • 9
  • 5
  • 8
Time of year
Traveller type
Language
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Popular mentions
Mike H wrote a review Jun 2021
Dallas, Texas4 contributions3 helpful votes
Hotel's Favourite
All staff were excellent as was the room and shower with tub. Located north of the park, there are plenty of restaurants and bars plus accessible shops and markets for food and the like. Easy access to the airport (18 minutes by taxi).
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Review collected in partnership with Meliá Hotels International
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Marta Rubio, Other at Melia Madrid Serrano
Responded 3 weeks ago
Dear Mike H, Greetings from Meliá Madrid Serrano! We really appreciate all your comments. We are happy to know you enjoyed your stay with us, and our facilites achieve your expectations. We are looking forward to having you very soon! Best regards, Beatriz Paterna Guest Experience Deparment
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nisaq wrote a review Jun 2021
UK88 contributions79 helpful votes
My husband stayed at this hotel for 11 nights, and I joined him for the last four. The hotel is in a great location - very close to Nunez de Balboa station, and there are some lovely local restaurants and market within 10 minutes walk. The room (albeit small) was very clean. The hotel lobby is a great place to hang out during the hot afternoons, and the staff are very friendly and accommodating. What lets this hotel down (and as observed by some of the other reviewers) are the very small blacked out windows - during the summer, this feels very claustrophobic. The air con can be quite noisy/rattling sound and therefore we found it quite hard to sleep. A good stay and lovely hotel, but slightly let down by the above.
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Date of stay: June 2021
Value
Service
Sleep Quality
Room Tip: Go for an external facing room
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Response from Marta Rubio, Other at Melia Madrid Serrano
Responded 3 weeks ago
Dear Mrs Nisaq , ¡Greetings from Melià Madrid Serrano! We really appreciate your positive comments about your stay with us. Your review about the hotel and its services means a lot to us, because this is precisely what we need to keep doing our best to satisfy our clients. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Beatriz Paterna - Guest Experience Deparment
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zleander wrote a review Apr 2021
69 contributions46 helpful votes
We spent only a few days at this hotel. In general, everything was good, except for the room size (that was really small, what seems to be true for most of the rooms at this hotel, and had a window pointed to another building, what made it slightly claustrophobic) and the fact that room service was not working with the phone app and the options for dinner/room service were not very clear. The hotel location is great, very close to the US embassy and to Calle Serrano.
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Date of stay: December 2020
Value
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Service
1 Helpful vote
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Response from Marta Rubio, Other at Melia Madrid Serrano
Responded 6 May 2021
Dear zleander, Greetings from Madrid! First of all, we would like to thank you for have chosen Melia Madrid Serrano for your stay in Madrid. In addition, we really much appreciate the time fo have taken sharing your experience with us and with other travelers. We are glad to know that you enjoyed your stay with us, despite the size of the room. Please, do not hesitate to contact us the next time you visit us to see other room options to make your stay much better. Looking forward to welcome you back in a near future, we remain at your complete disposal, Best regards, Beatriz Paterna Guest Experience Department
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travellingben2021 wrote a review Apr 2021
1 contribution1 helpful vote
Free airport shuttle advertised. Ended up being charged EUR35 one way. The reception staff were not interested in addressing the issue and tried to palm it off to Expedia. In the end they just said bad luck. Very poor experience.
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Review collected in partnership with Meliá Hotels International
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Federico P wrote a review Jan 2021
3 contributions2 helpful votes
My 30 days stay in a Melia property in Madrid had started the worst way, what is even more discouraging is that I have 29 days ahead. I booked the hotel 2 weeks ago, originally Melia Princesa, a 5 star hotel. Today I got to the airport and I had already booked my transfer to the hotel. Once arrived to Melia princesa we found out that the hotel was completely closed, under renovation. No phone number, no indications, anything. I started calling the Melia call center which basically is a virtual operator, after several minutes at the phone answering nonsense questions I got transferred to a human being, which happened to be as useless as the virtual operator given the fact that this person couldn’t even locate my reservation nor give me any direction of what to do. Luckily my driver started asking other drivers of the same transportation company to see if they knew about the Melia Princesa situation. One told him Melia was transferring all the reservations from Princesa to Serrano so we headed to Serrano. Once arrived to Serrano I found out that in fact my reservation was transferred there without giving any information about it. After 1h going around and obviously a extra cost for the driver’s time wasted I arrived to the correct hotel. But this was the beginning, things were not getting any better. I waited 20min at the lobby till I could do the check in, only 1 person is attending at the front desk. Once checked in I asked for a bigger room as I’ll be 30 days here and got 6 luggage with me, after paying for an upgrade they sent me to a 2nd floor room, super noisy. Due to Covid protocol bar is open till 9pm, after that hour room service is the only way to get a bottle of water (Covid protocol also eliminated mini bar). If you are lucky to contact room service you’ll get your water, actually I’ve been calling for 15’ with no answer. I insisted with front desk but no answer either. I get the Covid protocol but the alternatives the hotel gives you to sort the protocol aren’t working. Everything happened during the first day of my stay, I can imagine what awaits me for the following 29 days (already payed for the full stay). Keep you posted. Please if you haven’t booked your hotel yet, get away from Melia Madrid properties.
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Date of stay: January 2021Trip type: Travelled on business
2 Helpful votes
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PRICE RANGE
US$130 - US$317 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia galgos hotel madrid, melia hotel galgos, sol melia madrid
LOCATION
SpainCommunity of MadridMadridSalamanca (District) / Barrio de Salamanca / Castellana
NUMBER OF ROOMS
347
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Frequently Asked Questions about Melia Madrid Serrano
Which popular attractions are close to Melia Madrid Serrano?
Nearby attractions include Museo Lazaro Galdiano (0.2 km), Sweet Space Museum (0.4 km), and Monument Glorieta de Emilio Castelar (0.3 km).
What are some of the property amenities at Melia Madrid Serrano?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Melia Madrid Serrano?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Madrid Serrano?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Melia Madrid Serrano?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Melia Madrid Serrano?
Conveniently located restaurants include La Gaditana Castellana, El Alino, and Zalacain.
Are there opportunities to exercise at Melia Madrid Serrano?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Melia Madrid Serrano?
Yes, dry cleaning and laundry service are offered to guests.
Does Melia Madrid Serrano offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Melia Madrid Serrano?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to Melia Madrid Serrano?
Many travellers enjoy visiting Royal Palace of Madrid (3.1 km), Plaza Mayor (2.9 km), and Museo Cerralbo (2.8 km).