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Novotel Madrid Puente de la Paz

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#190 of 446 Hotels in Madrid
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1,559 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Madrid Puente de la Paz
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Showing 424: English reviews
Reviewed 16 October 2016

I spent 4 nights in the hotel with my girlfriend in a Standard room. The building itself is pretty old and it could be better maintained. The room looked empty, there is not that much furniture in it and they are a little bit worn as well. The bathroom is ok, but there are some damaged items as well. The...

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Helpful?
Thank András M
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Your feedback is very important to improve the quality of our services; you explain point to point your stay in our Hotel. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near...

Birmingham, United Kingdom
Reviewed 9 October 2016

My husband and I have just returned from a 4 nights stay in Madrid and we stayed at the Puente de la Paz. What a fantastic Hotel. The staff are so helpful and friendly and pretty much leave you to get on with things yourself. Our room was spacious, up on the 8th floor so we had some great views...

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Helpful?
1Thank TheNatster75
ipf20152015, departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We sincerely appreciate your comments about our Hotel, and is a pleasure to know that your stay with your husband was satisfactory. It is highly appreciated to hear so nice comments about our staff and our restaurant. I will share your professional comment with the chambermaid in the 8º floor. We look forward to welcoming you in our...

Copenhagen, Denmark
Reviewed 3 October 2016

Went there for 3 nights with a family member at the end of September and literal nothing went the way it should. 4 stars must be pretty relative (and I usually live in mediocre hotels/hostels) but Novotel takes the cake for disappointment. THE ROOMS: Dreadful, they're old and smelly with dirty rugs and holes in the walls. The TV has...

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1Thank JourneyOfBell
Essex
Reviewed 1 October 2016

Stayed here for 3 nights whilst attending a course with work. Can't fault the service on arrival, the receptionist who checked me in was very welcoming. The room was a good size with tea making facilities, although the milk was a bit odd and they leave paper cups instead of china or ceramic, which seemed a bit cheap to me....

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1Thank EssexAndProud
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Your feedback is very important to improve the quality of our services. I am sorry that your experience with the WIFI did not meet your expectations; please allow me to express my sincere apologies.Please rest assured that we are taking the appropriate measures to address this problem permanently. We appreciate your sharing your concerns, and it is our...

Reviewed 26 September 2016 via mobile

We visited Madrid for New Year's Eve and stayed here. The room was lovely and the hotel had a modern feel. Breakfast was lovely with lots of choice. A bottle of cava and grapes was lovely touch at midnight. The staff were always very helpful. We traveled to the Real Madrid football stadium from the hotel this was an easy...

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Helpful?
Thank Karen L
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We sincerely appreciate your comments about our Hotel, and is a pleasure to know that your stay with your family was satisfactory. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are looking forward to welcome you back in Madrid. Sincerely, Itziar Payá Departamento de Calidad

Rotterdam, The Netherlands
Reviewed 25 September 2016

Good quality with thea, coffee, free wifi, double bed and bath with shower. Buffet breakfast of good quality. Outside the city center. 500 meters from nearest metro to bring you to the city center. Over good

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Thank RVA54
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Itziar Payá Departamento de Calidad

Dublin, Ireland
Reviewed 24 September 2016

This is a fairly modern hotel with a good reception area that is well staffed. Rooms are adequate and clean and have a minibar/cold-box as well as tea making facilities. Breakfasts are quite good with a decent selection of everything though items that run out (fruit, eggs) were not replaced/replenished with any degree of alacrity. On our trip, the extent...

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1Thank David B
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, It is always a pleasure to receive positive feedback. I am sorry that your experience with the location did not meet your expectations. We have a subway 5 minutes walking, and the bus nº 53 is going to main Shopping Area (Goya, Serrano) in 10 minutes and to the centre of Madrid (Sol) in 20 minutes. Thank you...

Madrid
Reviewed 24 September 2016 via mobile

I usually stay in Novotel hotels and in my opinion this one is far bellow company standards. The reception lobby is correct and people at recepcion desk friendly and helpfull. Nevertheless, the room was oldfashioned, with "gotelet" walls, the carpet had stains and was completely worn out. TV was an old (maybe 32" por less) flat screen. The suppletory bed...

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Thank JP-everywhere
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies Your comments are very important to continuously improve our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Itziar Payá...

Reviewed 12 September 2016 via mobile

For some reason, I couldn't check in at my booked hotel in the city center. Instead, they proposed me this hotel and I booked at it. The staff are dealing professionally with a good manner. The room we stayed at is very old and the toilet needs immediate attention. Didn't like the breakfast much. Anyways, for the circumstances I was...

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Helpful?
1Thank Raed N
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, It is highly appreciated to hear so nice comments about our staff .I am sorry that your experience with your room did not meet your expectations; please allow me to express my sincere apologies. Your feedback is very important to improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that...

National Capital Territory of Delhi, India
Reviewed 8 September 2016

Good hotel at a good location. Can walk by to several places and can also explore place by public transport. Nearby bus stops for hop on hop off and other transport options. Decent breakfast options but not lavish.

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Thank Saurabh A
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We sincerely appreciate your comments about our Hotel, and is a pleasure to know that your stay with your family was satisfactory. Thank you again for sharing your experience, we look forward to welcoming you in our hotel. Best Regards, Itziar Payá Departamento de Calidad

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Pool
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Madrid Puente de la Paz is located in the heart of one of the major residential and business areas of the vibrant city of Madrid. 10 minutes from the airport and the Juan Carlos I exhibition grounds, this 4 star hotel is ideal for weekend escapes or holidays in Madrid. The hotel features 240 rooms, an outdoor swimming pool, a restaurant, a bar, six meeting rooms and parking. Ideal for families. ... more   less 

Additional Information about Novotel Madrid Puente de la Paz

Address: Calle Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: ₹ 4,088 - ₹ 6,935 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Madrid Puente de la Paz 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Novotel Madrid Puente De La Paz Hotel Madrid
Madrid Novotel
Hotel Style:
#22 Green Hotel in Madrid
#103 Business Hotel in Madrid
#108 Family Hotel in Madrid
#129 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Madrid Puente de la Paz staff and other travellers.
19 questions
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Gurgaon, India
Wallasey, United Kingdom
2 months ago
Wakefield, United Kingdom
8 months ago

See all questions (19)

Questions? Get answers from Novotel Madrid Puente de la Paz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“honestly, I'd imagine all the rooms are kind of bland and ugly.”
 of 5 bubbles catherinep391, 24 Nov 2016 | Read review
“Quiet with good views on eighth floor”
 of 5 bubbles lindap331, 20 Oct 2016 | Read review
“High floor for great views”
 of 5 bubbles TheNatster75, 9 Oct 2016 | Read review
“7 or 8 story hotel so a lower floor is more attractive though there were no particular features that would recommend any room over another.”
 of 5 bubbles U7144DHdavidb, 24 Sep 2016 | Read review
“Higher category rooms will be better”
 of 5 bubbles , 7 Sep 2016 | Read review
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