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Novotel Madrid Puente de la Paz

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#188 of 445 Hotels in Madrid
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Novotel Madrid Puente de la Paz
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1,579 Reviews from our TripAdvisor Community

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Showing 430: English reviews
Reviewed 4 days ago NEW

The location is good. The area around the property was neat to the subway and bus station. The breakfast was great and the staff at the hotel was nice and helpful too.Rooms were clean and comfortable and big enough. All in all it was a good stay.

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Helpful?
Thank Pie T
Cardiff, United Kingdom
Reviewed 1 week ago via mobile

I was here for 2 nights on business. The location was great for me as it was just down the street from my office. On the first night I decided to explore the local area on foot. There wasn't a great deal of choice to eat or drink at (or at least if there was I missed it), so I...

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Helpful?
Thank RhianyddS
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear RhianyddS, We thank you for the time you have taken to write your comments and make your opinion about your stay. We are glad to know that the location, facilities and the attention of the staff have lived up to their expectations. Hoping to welcome you again! Sincerely, A.G Quality Department

Bucharest, Romania
Reviewed 1 week ago

It is kind of in the middle of nowhere if you are traveling for pleasure. Still, easy access to the metro, good connection to attractions, clean hotel with smiley staff, great breakfast, so basically everything that travelling with kids will be necessary. If you decide to stay here, you will find close to the hotel (in diagonal) a little shop...

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Helpful?
Thank magsmile
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Magsmile, We sincerely appreciate the time you have taken to send us your comments about your stay at Novotel Madrid Puente de La Paz. We are glad that you enjoyed the buffet breakfast and that the treatment of the staff as well as our services, cleanliness and location have been to your liking. We hope to welcome you again....

A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 2 weeks ago via mobile

So we arrive, and we see a huge dustbunny in our room, behind the door, and the floor was overrall not good looking. The walls were very dirty, and the telecommando was on the floor... We kindly asked the staff if they could vacum the day sfter, but the dustbunny was there the entire trip of 3 days.., even if...

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Thank A TripAdvisor Member
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you so much for sharing your ratings about your stay. We are glad that our location and the attention of the staff have lived up to your expectations. We will also take into account your suggestion to improve and offer you an optimal service. Sincerely, A.G Quality Department

Mount Juliet, Tennessee
Reviewed 3 weeks ago via mobile

Located far from the city center but Metro Madrid is a mere 10 min walk. Lobby is sharp looking and staff were nice. Large sized room by Europe standards with tea/coffee making facility, in-room safe and a mini bar. They charge 30€ for early check in but if you're coming in from an early flight, a nice warm bed is...

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Helpful?
Thank Nenita F
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Nenita F, Thank you so much for taking the time to share your comments with us. It is a pleasure to know that your stay has been so satisfactory and that you could have a good rest in our bed, as well as enjoy the buffet breakfast. We hope to have the pleasure of wellcome you again in our...

Reviewed 3 weeks ago via mobile

The hotel is elegant, very clean, many facilities, great breakfast, children friendly. The pool looks nice , the restaurant has a big terrace right next to the pool.I assume in the summer it is a bless.

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Thank CameliaG
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Camelia, Thank you for sharing your ratings about your stay at Novotel Madrid Puente de la Paz. We are very happy that both the services and the attention of the staff have been to your liking. It is true that the pool and its terrace have very good acceptance among our customers, especially in the hottest months. We hope...

Queens NY
Reviewed 4 weeks ago

The location is not so terrific. To get to the Metro it is around 10 min walk from the hotel. The room was really cold and so as the people at the desk. The WIFI is not too good. The breakfast is acceptable. It is an OK hotel.

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Helpful?
Thank ernestoqueensny
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Ernestoqueensny, Thank you for sharing your opinion with us. We are pleased to know that our location and buffet breakfast have met your expectations. We want to assure you that we will take into account your suggestions about the room and wifi to offer a higher quality service. It will be a pleasure to welcome you again very soon....

Santander, Spain
Reviewed 6 January 2017 via mobile

Nice Hotel. We got the Metro into the centre. Its about 30 minutes away. Not many restaurants near by do eat at the hotel or in town. Parked at the hotel. I would come back as we enjoyed our stay. 2 adukts and 2 kids.

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Thank santanderhafoka
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you very much for sharing your experience with us. We are glad that our services and location have lived up to your expectations and we will be happy to welcome you again! Sincerely, A.G Department of Quality

Dublin, Ireland
Reviewed 31 December 2016

We had an overnight stay at Novotel Madrid Puente de La Paz during the 2016 Oct/Nov mid term school vacation. We checked into the hotel extremely late around 2.00am as we drover from Lisbon, Portugal to Madrid. Madrid was our fourth stop on our road trip and this is our third Novotel Hotel during this trip. We got a family...

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Thank Ups-up
Reviewed 14 December 2016 via mobile

Not enough staff at the desk for check in. Front desk staff overwhelmed with check in and phone for queries from guests which results in poor service. Bad internet connection and no service support. Stayed in other novotels. This is probably the worst I've been in.

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1Thank Carmine O

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Madrid Puente de la Paz is located in the heart of one of the major residential and business areas of the vibrant city of Madrid. 10 minutes from the airport and the Juan Carlos I exhibition grounds, this 4 star hotel is ideal for weekend escapes or holidays in Madrid. The hotel features 240 rooms, an outdoor swimming pool, a restaurant, a bar, six meeting rooms and parking. Ideal for families. ... more   less 

Additional Information about Novotel Madrid Puente de la Paz

Address: Calle Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: ₹ 4,636 - ₹ 7,631 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Madrid Puente de la Paz 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Novotel Madrid Puente De La Paz Hotel Madrid
Madrid Novotel
Hotel Style:
#22 Green Hotel in Madrid
#101 Business Hotel in Madrid
#108 Family Hotel in Madrid
#127 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Madrid Puente de la Paz staff and other travellers.
21 questions
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Questions? Get answers from Novotel Madrid Puente de la Paz staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice staff, Good breakfast.”
 of 5 bubbles 842piet, 16 Feb 2017 | Read review
“honestly, I'd imagine all the rooms are kind of bland and ugly.”
 of 5 bubbles catherinep391, 24 Nov 2016 | Read review
“Quiet with good views on eighth floor”
 of 5 bubbles lindap331, 20 Oct 2016 | Read review
“High floor for great views”
 of 5 bubbles TheNatster75, 9 Oct 2016 | Read review
“7 or 8 story hotel so a lower floor is more attractive though there were no particular features that would recommend any room over another.”
 of 5 bubbles U7144DHdavidb, 24 Sep 2016 | Read review
5 of 5