We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Novotel Madrid Puente de la Paz

Show Prices
#189 of 446 Hotels in Madrid
GreenLeadersBronze level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Novotel Madrid Puente de la Paz
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,557 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 424: English reviews
Queens NY
Reviewed 2 days ago NEW

The location is not so terrific. To get to the Metro it is around 10 min walk from the hotel. The room was really cold and so as the people at the desk. The WIFI is not too good. The breakfast is acceptable. It is an OK hotel.

 Report
Helpful?
Thank ernestoqueensny
Santander, Spain
Reviewed 2 weeks ago via mobile

Nice Hotel. We got the Metro into the centre. Its about 30 minutes away. Not many restaurants near by do eat at the hotel or in town. Parked at the hotel. I would come back as we enjoyed our stay. 2 adukts and 2 kids.

 Report
Helpful?
Thank santanderhafoka
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you very much for sharing your experience with us. We are glad that our services and location have lived up to your expectations and we will be happy to welcome you again! Sincerely, A.G Department of Quality

Dublin, Ireland
Reviewed 2 weeks ago

We had an overnight stay at Novotel Madrid Puente de La Paz during the 2016 Oct/Nov mid term school vacation. We checked into the hotel extremely late around 2.00am as we drover from Lisbon, Portugal to Madrid. Madrid was our fourth stop on our road trip and this is our third Novotel Hotel during this trip. We got a family...

 Report
Helpful?
Thank Ups-up
Reviewed 14 December 2016 via mobile

Not enough staff at the desk for check in. Front desk staff overwhelmed with check in and phone for queries from guests which results in poor service. Bad internet connection and no service support. Stayed in other novotels. This is probably the worst I've been in.

 Report
Helpful?
1Thank Carmine O
Barcelona, Spain
Reviewed 3 December 2016

Good hotel, excellent staff, you need taxis to take you to the center but the location is good and quiet and taxis are fairly reasonable. Staff were all very profesional and helpful. Would recommend for business or pleasure.

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank 683johnchristopherm
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear John, Thank you for giving us your feedback about your stay. It is a pleasure to know that our guests appreciate the effort made by our team to offer a friendly and professional service, so we appreciate your good comments about our staff. I would like to take this opportunity to inform you that you have the bus 53...

Oakland, California
Reviewed 24 November 2016

If you're in Madrid as a tourist, this isn't the best location. Public transit isn't too far away, but it takes about 30 minutes to get to any of the sites that people want to visit in Madrid. The walk to the train isn't so bad; during the day there are a few decent cafes and a nice park to...

 Report
Helpful?
1Thank catherine p
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Catherine, Thank you for sharing your experience with us. Your feedback is very important to improve the quality of our services. Best Regards, Itziar Payá Departamento de Calidad

kuala lumpur
Reviewed 20 November 2016

This relatively modern but characterless 4 star hotel is located in the outskirts of the city centre - it takes 15-20 minutes by taxi (10-12 euros) to get to Puerta del Sol. For tourists, there is nothing interesting within walking distance. Service was within expectations - except during breakfast time, the staffs seemed a bit indifferent and hassled. Looking a...

 Report
Helpful?
1Thank rafalution_2009
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We are pleased to know that our room service, Wi-Fi and buffet breakfast have met your expectations. We want to assure you that we will take into account your suggestions about the prices of the mini bar to offer a higher quality service. Also, we regret that our location has not been to your liking. We are sure...

San Jose, Costa Rica
Reviewed 9 November 2016

I liked the room experience everythign was clean well mantained and the service and treats we had at the room are always like a welcome hug so I appreciate it a lot. towels and beds were confy and the room smells good :) However the price for a the room been far from the city i think is a little...

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank Meli J
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Meli J, Siincerely thank you for your kind comments on our services, and it is a pleasure to know that our stay at our Hotel was satisfactory. We also want to inform you that the hotel has a direct connection to the city center by bus 53, equally thank you for your suggestion about the price, we will take...

Inverness, United Kingdom
Reviewed 7 November 2016 via mobile

The rooms was basic and a bit dated but a good base for football & close airport. Reception area nice & modern. Transport was easy to get around, Uber was great! Basically if you just want somewhere to put your head down & get a decent breakfast then this place is fine, if you want luxury won't be for you...

 Report
Helpful?
Thank t444myj
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente De La Paz. It is always a pleasure to receive positive feedback.I will share your comments with our team. We hope to welcome you back to our hotel very soon! Departamento de Calidad.

Near Stratford-upon-avon
Reviewed 20 October 2016

Good hotel with spacious rooms on the eighth floor, very quiet, easy trip into centre of Madrid on no. 53 bus. Nice choice at breakfast and good evening buffet although some of the food was not very warm.

 Report
Helpful?
Thank Linda P
ipf20152015, Departamento de Calidad at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will share your suggestions about the temperature of food to improve the quality of our services. Sincerely, Itziar Payá Dpto. Calidad

290 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (237)
Viewed
Room/Suite (28)
Viewed
Dining (30)
Viewed
Pool/Beach Area (12)
Viewed
Hotel & Grounds (30)
Viewed
View from Room (14)
Viewed
Bathroom (9)
Viewed
Family/Play Areas (9)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (104)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (53)
Viewed
Hotel & Grounds (7)
Viewed
Room/Suite (11)
Viewed
View from Room (1)
Viewed
Dining (5)
Viewed
Other (29)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Madrid hotels
Barrio de Salamanca
Novotel Madrid Center
Novotel Madrid Center
#119 of 446 in Madrid
657 reviews
Novotel Madrid Sanchinarro
#227 of 446 in Madrid
522 reviews
Airport / Barajas
Novotel Madrid Campo de las Naciones
Show Prices
Show Prices
Show Prices
Hotel Mirador de Chamartin
#212 of 446 in Madrid
371 reviews
Silken Torre Garden
#114 of 446 in Madrid
565 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Pool
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Madrid Puente de la Paz is located in the heart of one of the major residential and business areas of the vibrant city of Madrid. 10 minutes from the airport and the Juan Carlos I exhibition grounds, this 4 star hotel is ideal for weekend escapes or holidays in Madrid. The hotel features 240 rooms, an outdoor swimming pool, a restaurant, a bar, six meeting rooms and parking. Ideal for families. ... more   less 

Additional Information about Novotel Madrid Puente de la Paz

Address: Calle Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: ₹ 3,991 - ₹ 6,748 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Madrid Puente de la Paz 4*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Travelocity, ACCOR, Hotels.com and Hotwire so you can book your Novotel Madrid Puente de la Paz reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Madrid Puente De La Paz Hotel Madrid
Madrid Novotel
Hotel Style:
#22 Green Hotel in Madrid
#103 Business Hotel in Madrid
#108 Family Hotel in Madrid
#127 Luxury Hotel in Madrid
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Novotel Madrid Puente de la Paz staff and other travellers.
19 questions
Ask a question
Gurgaon, India
Wallasey, United Kingdom
2 months ago
Wakefield, United Kingdom
8 months ago

See all questions (19)

Questions? Get answers from Novotel Madrid Puente de la Paz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“honestly, I'd imagine all the rooms are kind of bland and ugly.”
 of 5 bubbles catherinep391, 24 Nov 2016 | Read review
“Quiet with good views on eighth floor”
 of 5 bubbles lindap331, 20 Oct 2016 | Read review
“High floor for great views”
 of 5 bubbles TheNatster75, 9 Oct 2016 | Read review
“7 or 8 story hotel so a lower floor is more attractive though there were no particular features that would recommend any room over another.”
 of 5 bubbles U7144DHdavidb, 24 Sep 2016 | Read review
“Higher category rooms will be better”
 of 5 bubbles , 7 Sep 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay