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Hotel Arosa

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Hotel Arosa
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1,257 Reviews from our TripAdvisor Community

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Showing 563: English reviews
Limassol, Cyprus
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 days ago NEW via mobile

Hotel's location is ideal if you are traveling for pleasure. It is located on the corner of Gran Via which is the central road of Madrid full of shops and restaurants. Primark , H&M, Zara, Startivarius etc are just 1 minute away. Starbucks is just on the opposite of the road. If you book a hop-on-hop-off tour you can pick... More 

Helpful?
Thank Mkaraoli
Leicestershire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

We chose this hotel because of its location and because the price was reasonable - 910 euros for 10 nights. The hallway to our room was a bit gloomy & the carpet much in need of a through clean or even replacement, which made us a little wary about what we find when we opened our bedroom door. The room... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Angela K
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Angela K., I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. Again, thanks for taking the time. Pilar Ruiz Manager Hotel AROSA Madrid More 

Bristol, England, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago via mobile

The location of this hotel is perfect. You are right in the centre of Madrid and only a 5 minute walk from restaurants, bars cafes, and more shops than you could ever visit. The rooms are comfortable and clean, bathrooms are modern with lovely powerful showers. Our booking included breakfast, which was very good, regularly topped up and a great... More 

Helpful?
1 Thank JoMorgan54
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear JoMorgan54, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. Thanks for rating our location so highly. Again, thanks for taking the time. Pilar Ruiz Manager Hotel AROSA Madrid More 

Miami, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

Location is primarily the selling point for this hotel. You're within walking distance of shops, restaurants, bars, music. They offer a decent breakfast with wonderful attendants, however I wouldn't rate this a 4 star hotel. The rooms are a decent size with decent bathrooms without amenities, both requiring updating for 4 star category. Although their room description states A/C, the... More 

Helpful?
1 Thank MarilynGonzalez
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Guest, I thank you for taking the time to rating your stay with us. I am pleased to see that you rated our location so highly. Concerning the air conditioning I would like to inform you that it is not working at this time of the year, due to Madrid weather conditions. I am sorry that during the time... More 

Tel Aviv, Israel
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

A very good hotel with a very good location Friendly hotel staff and very good service. Good breakfast and clean rooms. I highly recommend this hotel to those that wish to travel to Madrid. I really appreciated the good service and lively atmosphere.

Helpful?
1 Thank vanmartin203
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Vanmartin203, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. Thanks for taking the time. Pilar Ruiz Manager Hotel AROSA Madrid More 

London, United Kingdom
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 12 October 2016

Stayed at this hotel for a long weekend to visit the city. Although it says a four star it's more a three and a basic city hotel. It's very tired and needs a good overhaul. Breakfast was adequate. Our room was a reasonable size but not a lot of natural light, bed was comfortable. Staff were efficient but not overly... More 

Helpful?
1 Thank Obo
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Obo, I thank you for taking the time to tell us about your experience and for your mixed review posted following your recent stay with us. Please know that we are taking your feedback to heart and focusing on improving. Also, I thank you for the special mention to our barman Antonio. I shared your feedback with him and... More 

Glasgow, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 October 2016

Came here last Friday to Sunday for my birthday and to visit my boyfriend who moved to Madrid last month. This hotel is great if you want to be right smack middle in Madrid. It's across the road from all your retailers including a beautiful massive Primark, Mango, H&M, Zara etc. The staff were friendly and the hotel is in... More 

Helpful?
1 Thank Darra G
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Darra G., I sincerely thank you for taking the time to tell us about your experience and for your mixed review posted following your recent stay with us. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of... More 

Glasgow, United Kingdom
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 October 2016

Hotel is perfectly placed for shopping and public transport right in the heart of Madrid on corner if Gran Via. However, the double room was small, very dark and dated. The bathroom was a decent size but lacked toiletries. There was no body lotion, conditioner, shower gel, bubble bath or bath soap. The only soap was a dispenser fixed to... More 

Helpful?
Thank MammaG1888
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear MammaG1888, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. I am pleased to see that you rated our location so highly. I am very sorry our Hotel didn't meet your expectations this time. Please know that we are taking your feedback to heart and focusing on improving.... More 

New York City, New York
1 review
Reviewed 10 October 2016

Helpful staff. Located in heart of Madrid allows walking with ease to major attractions, lots of Shopping around. Good breakfast and clean tidy and comfortable rooms. Rates good for the area. Would stay there again.

Helpful?
Thank Ruka93
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Ruka93, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. Again, thanks for taking the time. Pilar Ruiz Manager Hotel AROSA Madrid More 

Bogota, Colombia
1 review
Reviewed 6 October 2016

Robbed inside the room at Hotel Arosa. I-Pad, Computer, Kindell Books stolen. Management was not available for 4 days. Safe deposit box did not work. There is no security cameras in the hallways leading to the rooms. Hallways are dark and dirty. Do not stay in this hotel. There is no way this is a 4 star hotel. Management stated... More 

Helpful?
Thank ELSACLAUSEN
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

First of all, we really apologize for the incident you have suffered during your visit to Madrid last August, which it has not been pleasant for us either. As you know, as soon as you have informed us about the incident, we called the police and checked that no other Client had had a similar incident. After checking all the... More 

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Staying in Centro

Neighbourhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Traditional hotel located in the heart of Madrid, just in the center of Gran Via the commercial, toursit and monumental area of the city with easy access and parking facilities. Our Clients enjoy FREE WIFI in all hotel areas, Internet corner with two computers and printer with FREE internet access, Gym, Snack Bar, Minibar, FREE save deposir box in all rooms. Come with us and enjoy Madrid. ... more   less 

Additional Information about Hotel Arosa

Address: Calle Salud 21 | Edificio Gran Via, 29, 28013 Madrid, Spain (Formerly BEST WESTERN Hotel Arosa)
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range: ₹ 4,936 - ₹ 11,251 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Arosa 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Best Western Madrid
Madrid Best Western
Hotel Style:
#138 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Arosa staff and other travellers.
9 questions
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Questions? Get answers from Hotel Arosa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Extra storage for non hanging clothes. ”
 of 5 bubbles , 13 Nov 2016 | Read review
“Rooms at back get very little light. Rooms at front overlook Gran Via and are noisy”
 of 5 bubbles MammaG1888, 10 Oct 2016 | Read review
“high up for the views”
 of 5 bubbles lesleyhickman2016, 22 Sep 2016 | Read review
“Inner rooms are quieter.”
 of 5 bubbles janhuie, 2 Sep 2016 | Read review
“6 floor was quiet not a good view”
 of 5 bubbles 830tamy, 30 Jul 2016 | Read review
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