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Hotel Arosa

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Hotel Arosa
Hotel Arosa
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1,337 Reviews from our TripAdvisor Community

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Showing 594: English reviews
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Brighton, United Kingdom
Reviewed 2 weeks ago

This hotel is in the perfect place for a sight seeing trip to Madrid, and of course a bit of retail therapy on Gran via. The room we had on the 6th floor was large enough but looked in need of a bit of TLC. It was a shame the lounge / bar was shut when we were there as...

Thank mick l
Giv'atayim, Israel
Reviewed 2 weeks ago

Located on the Gran Via, good option for people who look to be in the heart of the city The hotel is very basic, 3 stars not 4. The breakfast is OK The rooms are fine and very clean. Toiletries very basic.

Thank alexzha
Oakland, CA
Reviewed 2 weeks ago

Having stayed here in 2001 and 2012, we were excited to come back to the Arosa this March. The rates were excellent for the off-season (98 to 116 Eu inc. breakfast and mini-bar for a stay of more than 2 nights). When we arrived, there was no one to take our luggage up the several stairs to the Reception Desk...

Thank SaraEOakland
Mansfield, United Kingdom
Reviewed 2 weeks ago

The hotel is just off the Gran Via and is within easy walking distance of Puerta del Sol, Plaza Mayor and the Royal Palace. It is also very close to Gran Via metro station for transport from and to the airport. My single room was clean and comfortable with plenty of room. As is so often the case the television...

Thank Bill H
Windsor, United Kingdom
Reviewed 2 weeks ago

Definitely not 4 star but guess the mini bar maybe qualifies it as a 4 star however central so location is good. Stayed in 2 rooms during my stay as the window wouldnt close on my last day so had to move rooms. My single room was small but quiet as inside, and had been renovated so nicer bathroom and...

Thank caroline626
Reviewed 4 weeks ago

Junior suite was relatively large and nicely appointed. Bed good and large but not the most comfortable based on American luxury standards. Location excellent. Within a casual 15 minute walk to multiple top attractions. Less than 5 minutes to several bakeries and top restaurants. Does have a few steps to main lobby. Not wheelchair friendly.

Review collected in partnership with this hotel
Thank Jungle_JavaMan
London, United Kingdom
Reviewed 5 weeks ago via mobile

I stayed here for 2 nights with my daughter. The location is good being right off one of the main roads. The downside of this was the noise. The rooms are basic but good enough if you only need a place to sleep. The bed was comfortable but pillows sad and flat. The decor is dated but everything was neat...

Thank RHG2370
Tokyo, Japan
Reviewed 5 weeks ago

This hotel is very closed to a metro station. Then I can walk to a lot of place for sight seen. Inside of the hotel is almost cleanness. That's why I feel comfortable to stay for 3days. The breakfast is not so bad, but I want salad. They have only sliced tomato.

Thank Nao Y
Cairo, Egypt
Reviewed 19 March 2017

I expected better stay specially when it comes to details. Reserving me a smoker's room although I am not, refusing to change my room for this reason, losing my i phone door opening clip after leaving it in my room and the very slow internet made my stay in Arosa hotel uncomfortable.

Review collected in partnership with this hotel
Thank elhabibym
Ventura, California
Reviewed 17 March 2017

The hotel is conveniently located along the Gran Via shops and is pretty central to the city center. The building is fairly old and has its charm...however the lack of wifi connection was very frustrating.

Review collected in partnership with this hotel
Thank Monika B

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Staying in Centro

Neighbourhood Profile
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
Explore this neighbourhood


  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Airport Transportation
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Traditional hotel located in the heart of Madrid, just in the center of Gran Via the commercial, toursit and monumental area of the city with easy access and parking facilities. Our Clients enjoy FREE WIFI in all hotel areas, Internet corner with two computers and printer with FREE internet access, Minibar, FREE save deposir box in all rooms. Come with us and enjoy Madrid. ... more   less 

Additional Information about Hotel Arosa

Address: Calle Salud 21 | Edificio Gran Via, 29, 28013 Madrid, Spain (Formerly BEST WESTERN Hotel Arosa)
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range: ₹ 6,381 - ₹ 18,034 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Arosa 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Best Western Madrid
Madrid Best Western
Hotel Style:
#147 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Arosa staff and other travellers.
10 questions
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Questions? Get answers from Hotel Arosa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you smoke - ask for a smoking room, non smokers request a non smoking room”
693mickl, 8 Apr 2017 | Read review
“View on side street, upper floor.”
  • View from Room 705
SaraEOakland, 7 Apr 2017 | Read review
“Good location”
naoy136, 20 Mar 2017 | Read review
“High floor rooms will be quieter (far from the street)”
ycgery, 14 Mar 2017 | Read review
“don't book.”
Gazza_wil, 14 Mar 2017 | Read review
5 of 5