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Hotel Ritz, Madrid

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#34 of 447 Hotels in Madrid
Certificate of Excellence
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Hotel Ritz, Madrid
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1,618 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Ritz, Madrid
See the most recent reviews
Showing 987: English reviews
Scarborough, New York
Level Contributor
231 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 11 February 2015

Everything was outstanding during our recent stay. The building is marvelous and well maintained and attention is given to every detail in the rooms including the highest quality linens. All the staff were very friendly and extremely helpful. The location is great and we were able toe easily walk to top museums and the throughout the old downtown section. Other... More 

Review collected in partnership with this hotel

2 Thank mazzillp
Horley, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 February 2015

My Husband and I have just returned from a four night stay in Madrid. Our suite on the 5th floor was lovely. Extremely comfortable and furnishings of a very high standard. Within two hours of our arrival most of the staff addressed us by our names. We dined each evening in the Goya Restaurant and had some wonderful food. The... More 

3 Thank Heathersandra
London, United Kingdom
Level Contributor
396 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed 7 February 2015

I have stayed in Madrid many times and now always stay at the Ritz as it is a classic top hotel whilst still retaining a lovely Spanish influence. The service is impeccable and the rooms are oppulent. Sadly though the restauarnt needs to have an updated menu and probably a new chef as I have not been happy eating there.... More 

1 Thank 773Gareth
Brno, Czech Republic
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 February 2015

Hotel Ritz Madrid is in the heart of Madrid. It offers peace and background in a very pleasant environment. The staff is very nice. Very nice breakfast in the beautiful surroundings of the hotel's breakfast restaurant.

Thank David_Horava
Bristol, United Kingdom
Level Contributor
263 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 4 February 2015

The concierge was very helpful but the restaurant and bar staff rather unsmiling. We had organised for sixteen friends to stay and most of us were staying in suites. Our friends who stayed on the second floor in a suite were kept awake until 5am with a wedding disco on the ground floor and quite frankly this is not on.... More 

2 Thank judy011
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 February 2015

Double-billing problems requiring hours of emailing to rectify. Given a double-bed instead of the booked King-size bed. Dirty, worn carpet in bedroom. Inattentive service in Goya restaurant and when very under-cooked fowl sent back to kitchen, no offer made to replace, had to pay for another entree. Door lock to room did not work, had to make several calls to... More 

10 Thank JCL2288
HotelRitzMadrid, Director General at Hotel Ritz, Madrid, responded to this review

Dear JCL2288, Thank you for sharing with us your comments and please accept my most sincere apologies if all this happened during your stay as it is not the usual experience our guest receive at the Ritz, known for it´s passion for service and attention to detail. I would appreciate if you could share your contact information so I can... More 

Mexico City, Distrito Federal, Mexico
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 1 February 2015

This is the king of hotel my grandparents stayed in. Its a bit of a classic in Madrid. It has an amazing location and a beautiful building. Great staff and food. The rooms are quite old though and it's a bit overpriced for what you could find in Madrid. They seriously need to renovate the rooms to make it competitive,... More 

2 Thank Enrique R
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 January 2015 via mobile

The warmth of the staff made our stay as warm during thre cold days of January. The room was spacious and well furnished and ventalized. The bed is so comfortable that one doesn't want to leave it 😂 Cleaning was done twice a day , a quality of service one doesn't always get at some hotels. Luxury is galore at... More 

2 Thank Umholal
Grosse Pointe Far
Level Contributor
67 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 28 January 2015

This is the second time I've stayed at this hotel and, of course, I liked it just as much. The Ritz never disappoints. Of course, the rooms are very nice and the service is extremely polite and professional, but the nicest thing about the Ritz in Madrid is it's location. It's literally right next to the Prado, right on the... More 

Thank Katie N
Thousand Oaks, California
Level Contributor
206 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 27 January 2015

the hotel ritz by belmond is a very beautiful hotel. the lobby is gorgeous...the rooms are very nice, up to date, but an elegant old hotel. i really enjoyed staying there for a few days. the only reason i would give it four rather than five stars was the room service and housekeeping service. we had two rooms...i ordered room... More 

Thank jolynm

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Staying in Paseo del Prado

Neighbourhood Profile
Paseo del Prado
The area around the elegant Paseo del Prado boulevard is much-visited by both locals and tourists. The world-famous Prado, the Reina Sofia, and the Thyssen-Bornemisza museums form a triangle of art and culture that spans this grand and beautiful avenue. On weekdays, the Prado Museum opens its doors for free after-work hours, drawing a diverse and excited queue of art lovers that wraps around the block. Palacio de Cibeles and Círculo de Bellas Artes cultural centers are other artsy hangouts to check out, with rooftop bars that provide impressive views of the city. While the Paseo del Prado and its roundabouts form a busy throughway in Madrid, a broad green pedestrian park in the middle is a calm and gorgeous place for a relaxing stroll. Just east of the museums, the Retiro Park is always a confluence of activity as families and friends of all ages take to the pretty paths and lawns to stretch their legs or to have a picnic.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Free Parking
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Located in the best area of Madrid, facing the Prado and the Thyssen Museum, Hotel Ritz, Madrid is a legendary 104 years old Grande Dame from Europe. The standard of its service and unrivaled prestige have earned it a place among the world's best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace in summer, make Hotel Ritz the perfect place to stay in Madrid. ... more   less 

Additional Information about Hotel Ritz, Madrid

Address: Plaza de la Lealtad 5, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Price Range: ₹ 19,526 - ₹ 30,777 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Ritz, Madrid 5*
Number of rooms: 165
Reservation Options:
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Also Known As:
Ritz Madrid
Madrid Ritz-Carlton
Hotel Style:
#11 Business Hotel in Madrid
#11 Family Hotel in Madrid
#17 Romantic Hotel in Madrid
#27 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Ritz, Madrid staff and other travellers.
13 questions
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Fort Lauderdale, FL
London, United Kingdom
over a year ago
Oklahoma City, Oklahoma, USA
Rockville, Maryland

See all questions (13)

Questions? Get answers from Hotel Ritz, Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room facing the Patio and the Prado”
 of 5 bubbles celebrationtiger, 17 Nov 2016 | Read review
“Rooms have double glazing and are quiet.”
 of 5 bubbles JHT1622, 1 Nov 2016 | Read review
“all are quiet”
 of 5 bubbles goodpike, 19 Oct 2016 | Read review
“Interior rooms are slightly quieter; some exterior rooms face the Prado”
 of 5 bubbles FBP_Binker, 6 Oct 2016 | Read review
“High floor facing courtyard.”
 of 5 bubbles JamesR606, 1 Oct 2016 | Read review
5 of 5
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