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The Westin Palace Madrid

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#36 of 445 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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The Westin Palace Madrid
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3,812 Reviews from our TripAdvisor Community

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Showing 2,839: English reviews
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Malaga, Spain
Reviewed yesterday NEW

This is such a nice hotel, The breakfast buffet is superb and such a beautiful place to sit and enjoy the start of the day. The renovated rooms are very comfortable. The public areas are very elegant. Superb location to get to most places in 10 or 15 minutes walking.

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Helpful?
Thank AandM5864
Atlanta, Georgia
Reviewed 3 days ago NEW

This is a wonderful property! Seldom does one find a classic hotel with large, comfortable rooms which have been nicely updated. The service here is great, and it's located just across the street from the Prado museum. The hotel is just steps away from some of the best restaurants in Madrid, nestled in quaint neighborhoods.

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Helpful?
Thank BamaGreg
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear BamaGreg, We're delighted to know that we were able to exceed your expectation in your first stay with us and that you enjoyed the hotel location as well as its romos and services. Thank you so much for choosing us and for recommending our hotel! Looking forward to welcome you back in the very near future, My best regards,...

Tzaneen, South Africa
Reviewed 3 days ago NEWvia mobile

This is an extraordinarily beautiful and gracious hotel with levels of service which must be experienced to be believed. We had a room with a view of Neptune's fountain and the church of San Jeronimo.Breakfasts were served in the atrium with the light streaming in. If I must single out a person it must be Javier Martin from the concierge...

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Helpful?
Thank aldor737
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, It's great to know that you enjoyed your visit as well as the hotel and its facilities. Thank you for your amazing review and the comments dedicated to our concierge Javier who is so happy and motivated! Looking forward to welcome you back in the very near future, My best regards, Paloma H

Emirate of Dubai, United Arab Emirates
Reviewed 5 days ago NEWvia mobile

I stayed 4 nights. Location is idéal. Roms are comfortable. Breakfast is qualitative. Taxis are easily found. Rotonde is visually stunning. Service is efficient and friendly. It is an excellent address in Madrid.

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Helpful?
Thank Stephane D
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Stephane, We're delighted to read that we were able to exceed your expectations in every aspect of your stay Thank you so much for sharing your experience and for recommending us! Looking forward to welcome you back in the very near future, My best regards, Paloma H

Mexico
Reviewed 6 days ago NEW

Being a Westin, you can expect the heavenly bed and shower. It is an iconic hotel steps away from the Prado museum and walking distance to most sights in Madrid (15 min walk to the Puerta de Alcala and Parque del Retiro). We were first given a room with a terrible view but as I was with a friend who...

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Helpful?
Thank lmchpt
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Imchpt, We appreciate the time taken to write your detailed review about your visit. Happy to red that we were able to exceed your expectations with the service provided by our staff and that you finally get the room of your preferences. Looking forward to welcome you back in the near future, Best regards, Paloma H

New York City, New York
Reviewed 1 week ago via mobile

When I studied in Spain in college. I promised myself that when I was adult, I would return and stay at the Palace. Over the next 20 years I would frequently travel to Madrid staying at various Hotels That were dictated by my job. Then coincidentally - i turned 40 and my brother was going to be in Madrid so...

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Helpful?
Thank JDlovestoviajar
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, We're delighed to know that your childhood dream come true and we were able to exceed your expectations with the hotel and its services. I have shared your great review with the team to celebrate it! Thank you so much for sharing this wonderful personal dream and for recommending us! Looking forward to welcome you back in the...

Western Australia, Australia
Reviewed 1 week ago

The room we had was very luxurious although a long walk from elevators. Surprised that we had to call housekeeping for usual toiletries. No tea or coffee facilities in room, a complimentary tea provided. The breakfast was amazing, we ate & ate, you must check out the decor it's just beautiful. Also book direct with the hotel for a better...

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Helpful?
1Thank Linnel_M
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Linnel, It's great to know that you enjoyed our buffet breakfast at la Rotonda Restaurant and the room received. We take note of your feedback about amenities in room for future consideration. Looking forward to welcome you back in the near future, My best regards, Paloma H

Houston, Texas
Reviewed 1 week ago

Unfortunately, this used to be our go to place but it is starting to slip. The service was fair and the room clean but the sheets were ragged as were the towels. There was no turndown service on any of the three days we were there. For some reason security decided my wife was a terrorist and started questioning her....

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Helpful?
2Thank Dee M
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Dee, Thank you for your review. First of all, I apologize as we didn't meet your expectations on this occasion. I have shared your feedback with the team for further analysis of the issues mentioned, specially the one with the security team that should be a misunderstanding because, as you said, we're promoting exercise and healthy life. Please feel...

Pescara, Italy
Reviewed 1 week ago via mobile

Today I spent some quality time with 2 friends of mine by the bar/lounge of the Westin palace. The building itself is something stunning: a luxury old palace right in the heart of Madrid. The lobby and public areas are luxurious, clean and greatly decorated with beautiful paintings. But the best part of this small (in time) experience was the...

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Helpful?
Thank THEtraveller90
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, We're delighted to know that our team exceeded your expectations with the service provided by them during your visit to our Museum Bar. Eduardo, Manuel and Jorge are very motivated! Thank you very much for such a wonderful review and for recommending us! Looking forward to welcome you back and enjoy the rest of the hotel services, My...

East Lansing, MI
Reviewed 1 week ago

We had an amazing stay at the Westin Palace! When we arrived we were immediately upgraded to a beautiful suite because of my SPG status. Beautiful suites does not even begin to describe what our room was...it was a luxury home (minus the kitchen)! Our living room was on a rounded part of the hotel overlooking the gorgeous fountain and...

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Helpful?
Thank Shaski
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Shaski, Thank you so much for such a wonderful review and for your loyalty to SPG Program! We're delighted to know that you felt like a King during your visit to our city! I have shared your comments with the team to celebrate that we exceeded your expectations with the Suite received and our buffet breakfast. Looking forward to...

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Staying in Huertas

Neighbourhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighbourhood

Amenities

Highlights
  • Breakfast included
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Green Tea Sushi & Cocktail - Hotel the Westin Palace
Green Tea Sushi & Cocktail - Hotel the Westin Palace
Cuisines: Japanese, Sushi, Asian, Fusion
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Breakfast included
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 

Additional Information about The Westin Palace Madrid

Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Huertas
Price Range: ₹ 15,629 - ₹ 31,124 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Palace Madrid 5*
Number of rooms: 467
Reservation Options:
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Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid
Hotel Style:
#10 Romantic Hotel in Madrid
#10 Business Hotel in Madrid
#15 Family Hotel in Madrid
#29 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Palace Madrid staff and other travellers.
39 questions
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Questions? Get answers from The Westin Palace Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In front of the Neptune Fountain”
 of 5 bubbles lmchpt, 17 Feb 2017 | Read review
“Some rooms are a long way from elevator.”
 of 5 bubbles Linnel_M, 14 Feb 2017 | Read review
“View of the Fountain of Neptune.”
 of 5 bubbles 76deem, 13 Feb 2017 | Read review
“no specifics”
 of 5 bubbles hannekes2014, 2 Feb 2017 | Read review
“Inward facing rooms are quieter but get a room with a view for the memory”
 of 5 bubbles roundwindow, 29 Jan 2017 | Read review
5 of 5