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The Westin Palace Madrid

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#32 of 446 Hotels in Madrid
Certificate of Excellence
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3,703 Reviews from our TripAdvisor Community

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Showing 2,771: English reviews
houston, United States
Reviewed 2 days ago NEWvia mobile

Jorge at check in was very help and accommodating. As a SPG Gold I was upgraded standard 2 twin bed room to a King Executive room. My loyalty program challenged colleague had 4 separate SPG accounts and Jorge went through each one to find which had the highest status, Gold, so he could upgrade him. Jorge even told him how...

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Helpful?
Thank Bob1775
Philadelphia, Pennsylvania
Reviewed 2 days ago NEW

Recently we stayed here for three nights. We had a small hiccup at the check-in and got a room we didn't like but it was readily taken care of when we approached the SPG reception again and were given a very good and spacious room on a different floor. Westin palace is perfectly situated for going about in Madrid. It...

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Helpful?
Thank atmktravel
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for your great review and for your loyalty to SPG program! We're happy to know that we could change the first room for another one with your preferences and that we were able to exceed your expectations with the service provided by our staff. Looking forward to welcome you back soon, My best regards,...

Bethesda, Maryland
Reviewed 3 days ago NEWvia mobile

We thoroughly enjoyed the impeccable service given to us at the Palace. We were traveling with our 10 month old and (as always) way too much luggage. The staff could not have been more helpful. We were upgraded upon check in and out room was gorgeous. Room service was delicious and fast and the breakfast was amazing! I love how...

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Helpful?
Thank travelingyogini523
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, We're delighted to know that you and your family have enjoyed your stay with us. Thank you so much for your great review and for recommending us! I have shared it with all the team to celebrate that we were able to exceed your expectations with the hotel and the service provided by our staff. Looking forward to...

Valencia, Spain
Reviewed 4 days ago NEWvia mobile

Excellent accommodations and service. We felt that the hotel staff were very friendly and helpful. The buffet breakfast was one of the best we've had. Next time, we'll stay for the Sunday brunch. (Hopefully soon!)

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Helpful?
Thank mjs03
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, We're delighted to know that we were able to exceed your expectations with the accommodations and service. Thank you so much for such a wonderful review and for recommending us! Looking forward to welcome you back in the very near future to enjoy our Sunday Opera Brunch, Warm regards, Paloma H

Delray Beach, Florida
Reviewed 4 days ago NEW

We spent our time in Madrid in two different hotels and the Westin was definitely the winner. The location is perfect for seeing the arts and sights of the Prado, Reina Sofia, and the Park Retiro. Also its right in the heart of the classier part of Madrid's nightlife with great restaurants and bars all around. The room was nice...

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Helpful?
Thank JSuth2000
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, We really appreciate the great review regarding your stay with us and thank you for recommending our hotel and its services! I have shared it with the team to celebrate that we were able to exceed your expectations with the hotel itself and its services. Looking forward to welcome you back in the near future, My best regards,...

Istanbul, Turkey
Reviewed 1 week ago

centrally located, old fashioned (architecturally) property. Very attentive staff, courteous and helpful. Only negative point was with the sound, whereby either with the housekeeping, passersby or the floor above; if you've obsession, advisable to ask for a quite room.

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Helpful?
Thank Mehmet T
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Mehmet, Thank you for choosing us in your last visit to Madrid and for taking the time to write your review. I apologize as we didn't meet your expectations with the sound and hope we will give you the room according your preferences in you next visit to Madrid. Looking forward to welcome you back in the near future,...

Madrid, Spain
Reviewed 1 week ago

We found hotel was ok even if it lost his european charme in order to please the american average taste... but we found that the prices of the extra services are absolutely out of good taste: a little coffee 7.50 eur, no free internet computer use but high charge of the business corner. Well tjis would be ok if the...

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Helpful?
Thank jimenarodriguetz
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Jimenarodriguetz, Thank you for your review. First of all I apologize as we didn't meet your expectations. I have shared your feedback with the team to learn from it and improve. We also take good note of your suggestions for future decisions. Hope you will give us another opportunity to welcome you back and serve you better. Best regards,...

San Francisco, California
Reviewed 1 week ago

Pros: Majestic building, despite dated interiors Services - spa and salon available in-house at affordable prices Renovated rooms are spacious and more stylish Great location in the museum district and 10-15min walks to center of Madrid Cons: Overrun by tourists Mediocre service, esp. from reception - doesn't quite match the 5 star building Breakfast buffet has everything but is of...

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Helpful?
1Thank asiapproach8
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, We really appreciate the time taken to write your detailed review about the hotel during your stay with us. We take good note of your honest feedback that I have shared with the team to celebrate that you enjoyed the room occupied and the hotel location and to learn from the cons and improve. Looking forwad to welcome...

New York City, New York
Reviewed 1 week ago

This is a first class 5 star hotel that is well located - what more can I say. The service is excellent. Surprisingly, there were less Americans than expected - vacation! The Prado and many other museums are easy walking distance.

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Helpful?
1Thank NYSojourner
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Many thanks for taking the time to write such a wonderful review about the hotel and the service provided by our staff! I have shared it with all the team to celebrate that we exceed your expectations during your stay with us. Looking forward to welcome you back soon, My best regards, Paloma H

Boston, Massachusetts
Reviewed 1 week ago via mobile

I am an Starwoods Preferred member and have been in some mode for 35 years. So, I am used to nice treatment. However on two separate occasions bracketing the day of arrival and eve of departure from vacation in Spain our expectations were exceeded. Everything from desk clerk, wait staff in Restaraunt through Service express were exceptional. This Westin is...

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Helpful?
1Thank Tom C
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tom, We're delighted to know that we were able to exceed your expectations during your two night stay. Thank you so much for your loyalty to SPG Program as member you are and for sharing your experience with us! Looking forward to welcome you back in the very near future, Warm regards, Paloma H

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Staying in Huertas

Neighbourhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighbourhood

Amenities

Highlights
  • Free Breakfast
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Green Tea Sushi & Cocktail - Hotel the Westin Palace
Green Tea Sushi & Cocktail - Hotel the Westin Palace
Cuisines: Japanese, Sushi, Asian, Fusion
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 

Additional Information about The Westin Palace Madrid

Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Huertas
Price Range: ₹ 14,052 - ₹ 39,237 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Palace Madrid 5*
Number of rooms: 467
Reservation Options:
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Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid
Hotel Style:
#10 Business Hotel in Madrid
#10 Romantic Hotel in Madrid
#15 Family Hotel in Madrid
#25 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Palace Madrid staff and other travellers.
38 questions
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Questions? Get answers from The Westin Palace Madrid staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for renovated rooms”
 of 5 bubbles asiapproach8, 27 Nov 2016 | Read review
“Higher floor with outside view”
 of 5 bubbles felizglobetrotters, 23 Nov 2016 | Read review
“Rooms with views to the Cibeles fountain are beautiful”
 of 5 bubbles nancymI9648DQ, 23 Nov 2016 | Read review
“See note on 533 and 532”
 of 5 bubbles BJAJDA, 21 Nov 2016 | Read review
“Rooms facing the fountain are wonderful.”
 of 5 bubbles 215mlw, 20 Nov 2016 | Read review
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