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    The Westin Palace Madrid

    Plaza de las Cortes 7, 28014 Madrid, Spain
    011 34 913 60 80 00
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    3/12/2017 4/12/2017
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    US$ 352
    US$ 323
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    Traveller (2088)
    Room & Suite (741)
    Dining (255)
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    Overview
    • Excellent65%
    • Very good26%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “heavenly bed” (74 reviews)
    “opera brunch” (36 reviews)
    Wifi
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    5.0 Star Hotel
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    Offers from The Westin Palace Madrid
    Special Offer: 20% OFF WINTER PROMOTION
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    Rooms
    3 Dec4 Dec
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    1 room, 2 adults, 0 children
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    Reviews (4,244)
    Traveller rating
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    1 - 5 of 3,140 reviews

    Reviewed 2 days ago via mobile

    Beautiful hotel and really good service but missing a lot of details for a 5 star. No coffee machine in the room which is rare for this standing in a spg. Internet really really slow which is not acceptable for a 5 stars. I was...More

    2  Thank sassou99
    Response from Paloma H, Manager at The Westin Palace MadridResponded 2 days ago

    Dear Sassou99, Thank you for sharing your opinion about your recent stay at The Westin Palace, Madrid. I am glad to read that our premises and genuine service were to your liking. Nevetherless I would like to apologize for the issue with, our internet and...More

    Hotel's Favourite
    Reviewed 30 September 2017 via mobile

    Stayed recently and got a renovated room and it does feel totally different than the rest. Modern fixtures, walk in shower and heavenly new beds ... an excellent experience Amenities is something Westin hotels need to rethink especially for their five star places...current ones are...More

    3  Thank Philios A
    Response from Paloma H, Manager at The Westin Palace MadridResponded 2 October 2017

    Dear Philios A, Thank you for sharing your experience at the Westin Palace, Madrid, on TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations and that...More

    Reviewed 4 days ago

    We were at the Westin Palace in Madrid for four nights. We had a premium room overlooking the fountain. The room was delightful. Plenty of space. A walk-out Bay window with that prized fountain view. Day one- we toured the Prado museum, which is located...More

    Thank Bubbema
    Response from Paloma H, Manager at The Westin Palace MadridResponded 3 days ago

    Dear Bubberna, Thank you for sharing your recent experience at The Westin Palace, Madrid, on TripAdvisor. It is a delight to read that our friendly and genuine guest service was delivered and appreciated. We hope to see you soon in our young one hundred years...More

    Reviewed 5 days ago

    We had a nice stay at the Westin. The staff was very friendly and accommodating. There was one issue at checkout, when, at 7am, there was only one person working at reception and about 5 people standing in line. We had to get to the...More

    Thank poettraveller
    Response from Paloma H, Manager at The Westin Palace MadridResponded 4 days ago

    Dear Poettraveller, Thank you for sharing your recent experience at The Westin Palace, Madrid. We are pleased to know that our genuine service and our breakfast buffet were to your liking. I would like to apologize for the issue during check out, which caused you...More

    Reviewed 6 days ago via mobile

    Spent two nights at this palace hotel. The hotel offered as expected traditional luxury accommodations. Hotel was very busy during our stay as they were hosting a few different corporate events. We found the location to be central with many dining options close by. Overall...More

    1  Thank TKWS-YVR
    Response from Paloma H, Manager at The Westin Palace MadridResponded 4 days ago

    Dear Guest, Thank you for sharing your opinion TripAdvisor. We are truly sorry not having exceeded your expectations. Even though we are often busy, we always try our best to make our guest's experiences flawless. I am sorry if that was not your case. I...More

    Hotel Urban
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    #41 of 438 hotels in Madrid
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    About
    Awards & Recognition
    GreenPartner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    Details
    • Price range
    • US$ 247 - US$ 755 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Business Hotel in Madrid
    • #10 Romantic Hotel in Madrid
    • #15 Family Hotel in Madrid
    • #36 Luxury Hotel in Madrid
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 470
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Priceline, Travelocity, Agoda, Hotwire, getaroom.com, Evoline ltd, Cheap Tickets, Cancelon, TripOnline SA and HotelQuickly so you can book your The Westin Palace Madrid reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Community of Madrid >
    • Madrid >
    • Huertas
    • Also Known As
    • The Westin Palace Madrid Hotel Madrid ,
    • Westin Madrid ,
    • Madrid Westin ,
    • Westin Palace Madrid
    Add Photo Photos
    Traveller (2088)
    Room & Suite (741)
    Dining (255)
    Pool & Beach (2)
    Hotel & Grounds (1450)
    Bathroom (122)
    Business Centre & Event Rooms (70)
    Family and Play Areas (4)
    Nearby
    Huertas
    Also known as Barrio de las Letras, Huertas was once
    home to prominent literary figures, Miguel de
    Cervantes and Lope de Vega among them. The
    neighbourhood is committed to celebrating its rich
    heritage: Calle Huertas itself is inlaid with quotes
    from celebrated authors, street names pay homage to
    them, and second-hand bookshops pervade. Huertas
    receives a fair amount of spillover from the center —
    ...More
    Hotel Villa Real
    1,833 reviews
    .14 km away
     
    NH Collection Paseo del Prado
    1,449 reviews
    .06 km away
     
    Hotel Urban
    2,032 reviews
    .32 km away
     
    Hotel Ritz, Madrid
    1,952 reviews
    .22 km away
     
    Nearby Restaurants
    East 47
    348 reviews
    .14 km away
    Cerveceria Cervantes
    693 reviews
    .11 km away
    La Rotonda
    323 reviews
    .01 km away
    Taberna El Rincon de Jose
    121 reviews
    .08 km away
    Nearby Attractions
    Thyssen-Bornemisza Museum (Museo Thyssen-Bornemisza)
    12,798 reviews
    .12 km away
    Paseo del Prado
    3,764 reviews
    .21 km away
    Casa Museo Lope de Vega
    461 reviews
    .20 km away
    Fuente de Neptuno
    474 reviews
    .06 km away
    Ask a question
    Questions & Answers
    Karin3
    23 September 2017|
    AnswerShow all 6 answers
    Response from ClassyOZ |
    We have just spent 2 nights at the Westin. Not all of the rooms have been renovated. As far as we know, 5th and 6th floor have been renovated. We stayed on the 6th floor. If you book on the website, book for executive room... More
    3
    Votes
    John Paul H
    18 September 2017|
    AnswerShow all 2 answers
    Response from Paloma H | Property representative |
    Dear John, Thank you for your question. We do have dual connected room. I hope this helped. Best regards, Glenn R
    0
    Votes
    Anne R
    16 June 2017|
    AnswerShow all 9 answers
    Response from Paloma H | Property representative |
    Good afternoon Anne, As other users have commented, we do not have a pool. Thank you for letting us know about the divergences between the information given by TripAdvisor and our hotel. We hope to welcome you soon, Glenn R
    0
    Votes
    Room Tips
    "Fountain view"
    Read review
    "Our room was perfect. We just got allocated it."
    Read review
    "Request an outside room"
    Read review
    "Try to get on 6th floor if possible"
    Read review
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