We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

NH Collection Palacio de Tepa

Show Prices
#31 of 444 Hotels in Madrid
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
NH Collection Palacio de Tepa
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,045 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 604: English reviews
Start your review of NH Collection Palacio de Tepa
 Click to rate
Boca Raton, Florida
Reviewed 3 days ago NEWvia mobile

Only had two days and one night in Madrid and found the location of this hotel to be great. The room and bed was very comfortable and the staff was very nice and helpful. Walked to just about everything that mattered. Really enjoyed my stay and will be back

 Report
Helpful?
Thank Hisfriend
Caracas, Venezuela
Reviewed 6 days ago NEW

Excellent is the best word for this hotel All the employees try to do the best during your travel The location is close of the Puerta del Sol and the metro station The breakfas t are delicious The room is always ready and very clean

Review collected in partnership with NH Hotels
 Report
Helpful?
Thank Vittoria A
PalaciodeTepa, Director de Relaciones Públicas at NH Collection Palacio de Tepa, responded to this review

Dear Vittoria A, Thank you very much for taking a few minutes to give us your feedback. We are very happy to know that we have been able to fulfill your expectations. We are all looking forward to meeting you again very soon. Best regards.

kuwait
Reviewed 1 week ago

Amazing Location. Went in April for 5 days and stayed at NH Collection Palacio De Tepa. We were a family of 3 and we stayed in the Junior Suit (room #108). the Pros: 1) The room was great and clean 2) the staff were great. Julia who worked in Concierge was amazing and really helpful in answering our questions and...

 Report
Helpful?
Thank eskimo96
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear eskimo96 thank you for having chosen us for your recent stay in Madrid, we really appreciate you decide to share your experience in our Hotel whit the rest of Tripadvisor users. We highly value your opinion in our process of continuous improvement . We all look forward to hearing from you soon, Best regards.

Lewisville, TX
Reviewed 1 week ago

Very professional service from the doorman to the maintenance workers (I had a slight problem with my door not locking when leaving and it was fixed within 5 minutes of me telling the front desk) Hotel is located in a great location with many places to eat, drink and shop right out the door. Was upgraded to a Junior Suite...

 Report
Helpful?
Thank flexjet1
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear flexjet1 thank you for having chosen our Hotel for your recent stay in Madrid, I would like to express our gratitude for this excellent comments of our hotel and for sharing your experience with us. The complete NH Collection Palacio de Tepa team hope to see you soon!!! Best regards.

Escazu, Costa Rica
Reviewed 2 weeks ago

My husband and I loved this hotel so much we booked it again. We stayed 5 nights, and they still have it right...From the Nespresso machine, free bottled water daily, bathroom amenities, soaking tub, rainfall shower, king size bed, room service, maid service 2x a day and more, they are still on top of everything. Our stay couldn't have been...

 Report
Helpful?
Thank LadyDiana65
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear LadyDiana65 thank you for your excellent comments and for sharing your experience in TripAdvisor, I am glad to know that you enjoyed your stay with us during your last visit to Madrid!. The entire NH Collection Palacio de Tepa team look forward to welcoming you back in a very near future! Best regards.

Reviewed 2 weeks ago via mobile

It is nice hotel and room are very nice, quiet and clean. Good bed. The breakfast is really good with so many "fresh" eggs/fruits/cakes.... If I have the opportunity to come-back in Madrid I will choose the same hotel

 Report
Helpful?
Thank PatrickR408
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear PatrickR408, Thank you very much for taking a few minutes to share your opinion. We are glad to read that your room and our breakfast pleased you. The entire team of the Hotel are looking forward to welcoming you again very soon. Best regards,

Boston, Massachusetts
Reviewed 2 weeks ago

Wonderful service and great location. Outstanding breakfast - fresh food beautifully presented. We will return anytime we are in Madrid. the guest services desk was very helpful in making reservations and suggesting restaurants. The check in and check out was easy, pleasant and efficient.

 Report
Helpful?
Thank turleyharpin
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear turleyharpin, Thank you very much for your kind words! Comments like yours inspire us to continuously improve our services with a great smile. We will be very happy to welcome you again in your next trip to Madrid. Warm regards,

Santa Rosa, California
Reviewed 2 weeks ago

We loved staying at the nH Collection Palacio de Tepa. Staff was courteous and friendly, we were welcomed with a glass of champagne at check-in, a great touch. Our room was clean and the hotel is conveniently located within walking distance to everything. We enjoyed breakfast at the hotel every morning and were impressed with the spread and service. We...

Review collected in partnership with NH Hotels
 Report
Helpful?
Thank angelinamarie2017
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear angelinamarie2017, Thank you very much for your kind words. This is the best reward for our daily work in which we try to exceed all our Guests’ expectations. We will be very happy to welcome you again very soon. Best regards.

Reviewed 3 weeks ago via mobile

Lovely hotel! Friendly helpful staff! Great breakfast. Great location right in the heart of Madrid at Sol. Room was unique with decor and sloped ceiling. Beautiful shower. Our only complaint was that the walls are thin and our neighbors were quite loud and we could hear all their conversations and laughter into the nights!

 Report
Helpful?
Thank markwO9529RQ
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear markwO9529RQ, Thank you very much for your feedback about your stay in our Hotel. We are very happy to read that you enjoyed your room, our breakfast and location in the city. Regarding your complaint we take note and will certainly refer it to the appropriate department. We remain at your entire disposal for anything you may need and...

Worthing, United Kingdom
Reviewed 3 weeks ago

This hotel meets the all the criteria of being a fantastic place to stay. It is set in a beautiful building, the location is absolutely amazing, right next to the Plaza Santa Ana and about 1km to the beautiful Parque de El Retiro (a good run/walk!!). The staff are really nice and look after you well. The facilities are very...

 Report
Helpful?
Thank Nathan V
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Nathan V, Thank you very much for taking a few minutes to share your opinion. We are glad that you enjoyed our Hotel, its location and facilities. Regarding the iron and ironing board, we kindly advice you that these services are available under request. We hope to have the chance to welcome you again very soon. Best regards.

1,225 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (436)
Viewed
Dining (9)
Viewed
Room/Suite (113)
Viewed
Bathroom (50)
Viewed
View from Room (27)
Viewed
Hotel & Grounds (57)
Viewed
Pool/Beach Area (1)
Viewed
Other (179)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (659)
Viewed
Amenities (124)
Viewed
Junior Suite #103 (87)
Viewed
Dining (171)
Viewed
Standard Room #406 (51)
Viewed
Suite Room 202 (74)
Viewed
Suite Room 301 (10)
Viewed
Superior Room #502 (43)
Viewed
The Hotel (99)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (130)
Viewed
Room/Suite (27)
Viewed
Hotel & Grounds (8)
Viewed
Bathroom (8)
Viewed
Dining (8)
Viewed
Other (79)

Staying in Huertas

Neighbourhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Historic 19th century palace located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike. ... more   less 

Additional Information about NH Collection Palacio de Tepa

Address: San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Huertas , Sol
Price Range: ₹ 10,105 - ₹ 31,740 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — NH Collection Palacio de Tepa 5*
Number of rooms: 85
Reservation Options:
TripAdvisor is proud to partner with NHHotels, Booking.com, Expedia, Orbitz, Hotwire, Hotels.com, Priceline, Travelocity, Agoda, Cheap Tickets, TripOnline SA, Evoline ltd, getaroom.com, Jetsetter and HotelQuickly so you can book your NH Collection Palacio de Tepa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Nh Palacio De Tepa Hotel Madrid
Hotel Style:
#11 Romantic Hotel in Madrid
#14 Business Hotel in Madrid
#16 Family Hotel in Madrid
#25 Luxury Hotel in Madrid
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from NH Collection Palacio de Tepa staff and other travellers.
22 questions
Ask a question

See all questions (22)

Questions? Get answers from NH Collection Palacio de Tepa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing Calle Santiago are quieter.”
JohnV96QR, 22 Mar 2017 | Read review
“Our room faced San Sebastian street and found the noise to be very high at night.”
I5086DClisam, 14 Mar 2017 | Read review
“We stayed in room 523, which I think was larger than most other rooms in the hotel.”
georgei367, 23 Jan 2017 | Read review
“Upper room, but avid first two or three rooms closest to Calle Atocha due to some traffic noise.”
Reamor, 20 Jan 2017 | Read review
“There are rooms with only window to the inside hall, don't know how does this feel. We had a room with a view to the street.”
Shianert, 9 Dec 2016 | Read review
5 of 5