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Crowne Plaza Madrid Airport

CrownePlaza.comUS$ 72*
View Deal
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 81*
US$ 72*
Great Deal
US$ 73*
US$ 73*
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Crowne Plaza Madrid Airport
Crowne Plaza Madrid Airport
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851 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Madrid Airport
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Showing 479: English reviews
Massachusetts
Reviewed 13 November 2015

Warm reception and efficient check in. Rooms were average in size. Free internet was slow but okay. Nothing in the area as far as food options. I don't know if they are renovating the building around the corner but its not a nice location because of the building. The hotel shuttle to the airport was convenient and timely. Driver didn't...

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Helpful?
Thank ronkarejohns
IHGCare, Guest Relations Manager at Crowne Plaza Madrid Airport, responded to this review

Dear ronkarejohns, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad that you found our staff to be nice. However, we would like to apologize for falling short of your expectations regarding the size of our rooms and internet connection. We also regret the issues you had...

Philadelphia
Reviewed 13 November 2015

that amazing 4 star hotel need to be more then 4 I spend 1 night there and I wish was more nights,very close to airport 10 mns only ,and free 24h shuttle very convenient to go to center city from the airport and come back at any time to have that free shuttle take you back to the hotel. nice...

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Helpful?
1Thank aminephily
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin

Toms River, New Jersey
Reviewed 12 November 2015 via mobile

Let me begin by saying this is a very nice hotel. If you've read the reviews like I have, you know that the single biggest complaint travelers have is the shuttle service. We stayed here on 2 separate occasions a week apart, took 4 shuttle rides back and forth to the airport and had a positive experience each time. The...

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Helpful?
Thank Francis M
IHGCare, Guest Relations Manager at Crowne Plaza Madrid Airport, responded to this review

Dear Francis M, Thank you so much for taking the time to complete this review. We are glad to know that you appreciated our hotel and location. However, we regret to read that our restaurant facility and service did not live up to your expectations. We appreciate your comments regarding the airport shuttle service and will be shared with the...

Epsom, United Kingdom
Reviewed 12 November 2015

This hotel is perfectly OK -- clean, well equipped and well lit room with a good bathroom and excellent shower -- but is not as convenient for the airport (T4) as we had hoped or assumed. There is a pretty efficient shuttle bus to from and to the airport, but make sure you leave enough time. Perhaps the traffic was...

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Helpful?
Thank Michael P
IHGCare, Guest Relations Manager at Crowne Plaza Madrid Airport, responded to this review

Dear Michael P, Thank you for being our guest and for taking the time to write your review. We appreciate the high rating you gave to our room accommodations and your sleep quality. It has always been our goal to provide the best experience to all our guests and with your review, it just goes to show that we are...

Reviewed 11 November 2015 via mobile

I recently stayed at this lovely hotel in madrid, Spain. Had a great stay and was really looked after by hotel staff, who infact were great. Additionally they had a great restaurant down stairs and very close to the airport and town centre, if you want a bit of night life.

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Helpful?
Thank Oliverhample
IHGCare, Guest Relations Manager at Crowne Plaza Madrid Airport, responded to this review

Dear Oliverhample, I appreciate you taking the time to tell us what a positive experience you had in such a memorable moment. Thank you for noting the service delivered by our staff, great restaurant and location to be near the airport. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Our...

Murcia, Spain
Reviewed 2 November 2015

I stayed here on a friend's rewards points when stranded in Madrid overnight thanks to a changed flight schedule. This is a much nicer hotel than I normally stay in while in Europe, and I was much impressed. The whole experience was lovely, from a friendly and quick check-in process, a prompt and friendly shuttle service from the airport, to...

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Helpful?
Thank Monalogue
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. Our Breakfast is 13,20€, it includes 3 types os Natural fruits, 3 types of juices and fresh orange juice. Cheeses, Mortadella, Salami, ham...bread, croissants...Regarding tomatoes, we offer Little tubs of package tomatoe o slides. We apreciate...

London, United Kingdom
Reviewed 2 November 2015

I chose to stay here for convenience. Being made to wait 50 minutes for the airport shuttle made me wish I had chosen a hotel in town instead. At the front desk I was informed that this "sometimes happens. Sorry." Indeed, I should have read the other reviews which attest to similar experiences here before booking. Aside from this, the...

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Helpful?
Thank Chus_Gijon
IHGCare, Guest Relations Manager at Crowne Plaza Madrid Airport, responded to this review

Dear Chus_Gijon, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about room cleanliness and the bed. However, we’re sorry we fell below your expectation regarding the shuttle service. We will address this concern. We take all reviews positive and negative very seriously,...

Miami Beach, Florida
Reviewed 1 November 2015

I booked the Crowne Plaze Madrid Airport because I wanted to be close to the airport and understood that it was reasonably close to the metro station to get into town. The hotel is only a few of miles to the airport, but bizarrely a taxi to the airport from the hotel costs about €20 ($23) from the hotel, whereas...

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Helpful?
1Thank Anna T
IHGCare, Guest Relations Manager at Crowne Plaza Madrid Airport, responded to this review

Dear Anna T, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room, cleanliness and the bed. However, we’re sorry we fell below your expectation regarding customer service and the shuttle service. We will look into these concerns. We take all...

Fort Worth, Texas
Reviewed 29 October 2015

Notified that our hotel rate included breakfast when checking-in by front desk personnel. That changed when going to breakfast the next morning which was embarrassing. No effort to resolve the issue in a win-win customer satisfaction manner. Hotel was located in sketchy area of town without access to areas restaurants. Ride to airport took about 40 minutes compared to the...

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Helpful?
1Thank consultbuddy
IHGCare, Guest Relations Manager at Crowne Plaza Madrid Airport, responded to this review

Dear consultbuddy, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with customer service. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of...

Washington DC, District of Columbia
Reviewed 20 October 2015

The hotel itself is great and quite reasonable. However, it is very close to the airport, so the shuttle tends to get overcrowded since it runs only every 30 minutes. Still, a good option if you have an early flight.

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Helpful?
Thank alena1960
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We greatly appreciate your comments and are delighted that you enjoyed your time here so fully. We look forward to welcoming you back soon. Yours Sincerely,

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service

Additional Information about Crowne Plaza Madrid Airport

Address: Calle Lola Flores 1, 28022 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: ₹ 4,309 - ₹ 14,596 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Madrid Airport 4*
Number of rooms: 9
Reservation Options:
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Also Known As:
Crowne Plaza Madrid Airport Hotel Madrid
Hotel Style:
#80 Family Hotel in Madrid
#110 Business Hotel in Madrid
#133 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Madrid Airport staff and other travellers.
15 questions
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Gurugram (Gurgaon), India

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Questions? Get answers from Crowne Plaza Madrid Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The ground level rooms facing the courtyard are actually very quiet”
  • Very large room with desk, sitting area, king bed
acswift, 26 Mar 2017 | Read review
“None. Stay away from this one!”
sgkanar, 15 Mar 2017 | Read review
“No relevancy. There is only views of a busy motorway or derelict building space outside.”
WelshEPS, 17 Feb 2017 | Read review
“Mind the 'open' shower when you book a suite!”
Ard70, 9 Nov 2016 | Read review
“Be careful with transfer time, they don't care about your departure at all!”
_A3147TO, 29 Oct 2016 | Read review
5 of 5
CrownePlaza.com
US$ 72* /night
View Deal
Expedia.comUS$ 73
Orbitz.comUS$ 73
TripAdvisorUS$ 73
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*Disclaimer
Prices are for 1 room, 2 adults
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