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Crowne Plaza Madrid Airport

999 reviews
#186 of 442 Hotels in Madrid
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Traveller (364)
Room & Suite (325)
Dining (68)
Overview
  • Excellent33%
  • Very good43%
  • Average14%
  • Poor4%
  • Terrible6%
Travellers talk about
“madrid airport”(63 reviews)
“free shuttle”(36 reviews)
“shuttle service”(29 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
4.0 Star Hotel
All hotel details
Offers from Crowne Plaza Madrid Airport
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Reviews (999)Write a Review
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149
231
87
38
42
Show reviews that mention
All reviewsmadrid airportfree shuttleshuttle servicean early flightholiday inn expressbetween flightsnice hotelstayed one nightwake up callfollowing morningan overnight stayunderground parkingother hotelsrooms are spaciousthe hotel offersthe ground floorcomfortable stay
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1 - 5 of 547 reviews
Reviewed 5 days ago

We stayed one night on our way to Morocco. We arrived late but had a good dinner, check in was very friendly and quick. Room was clean and spacious and well equipped. Had a nice breakfast before our departure. We would definitely stay here again.More

Thank myopinioncounts23
Response from CPMManagement, Director de Relaciones con Clientes at Crowne Plaza Madrid AirportResponded 4 days ago

Dear Myopinioncounts23, Thank you so much for taking the time to review our facilities. We are glad to hear that you had a comfortable and hassle-free stay at Crowne Plaza Madrid Airport. In regards to our breakfast, we added more options recently (even a gluten-free...More

Hotel's Favourite
Reviewed 20 December 2017 via mobile

We were met at the airport by the free shuttle and we were taken to the hotel, checked in by a very nice man called Piotr and we had two lovely rooms. The rooms were very nice and comfortable. Ours had a very unusual shower...More

1  Thank Jaz187
Response from CPMManagement, Director de Relaciones con Clientes at Crowne Plaza Madrid AirportResponded 9 January 2018

Dear Jaz187, First of all, thank you for taking the time to review our facilities. We are glad to know that you enjoyed your stay with us from the airport pick-up to the check-out. Be sure that we will share your comment with Piotr who...More

Reviewed 1 week ago

We've stayed at this hotel a few times over the past year and like it very much. But last time there was no hot water in the morning, so I was not at all happy with the stay and gave a lowered rating. This time...More

Thank frank3355
Response from CPMManagement, Director de Relaciones con Clientes at Crowne Plaza Madrid AirportResponded 4 days ago

Dear Frank3355, You really made our day with your kind review! As you say, we love spoiling our rewards members and we always try to give upgrades if there is availability for that. We are glad to know that you gave us a new opportunity...More

Reviewed 1 week ago

I had no problems here, enjoyed an upgrade to a suite because I'm a member of the IHG rewards program, and thought the service was both friendly and competent. Room service food was good, and both check-in and check-out easy. Shuttle to/from airport is a...More

Thank LarryJ917
Response from CPMManagement, Director de Relaciones con Clientes at Crowne Plaza Madrid AirportResponded 4 days ago

Dear LarryJ917, Thank you for your kind review. We like to say that our Suites' bathrooms have a different lay out to give our guests more options as, for example, you can enjoyed your favorite TV show when having a relaxing bubble bath at the...More

Reviewed 1 week ago via mobile

Well where do I begin. Arrived at 1am after a delayed flight from vienna Great guy at reception. Recognised my spire elite and upgraded me to a suite with jacuzzi bath. Room was huge modern un faultable Other IHG resorts could well learn from this.More

Thank Spookeytookey
Response from CPMManagement, Director de Relaciones con Clientes at Crowne Plaza Madrid AirportResponded 1 week ago

Dear Spookeytookey, Thank you so much for your superb review ;) You made our day with your comment. We aim to make each stay memorable and I am delighted to know that you were well recognised as a Spire member. Thank you again and we...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 76 - US$ 193 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Best Value Hotel in Madrid
#111 Business Hotel in Madrid
#134 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 76 - US$ 193 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Best Value Hotel in Madrid
#111 Business Hotel in Madrid
#134 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (364)
Room & Suite (325)
Dining (68)
Amenities (48)
Business Centre & Event Rooms (6)
Family and Play Areas (4)
Questions & Answers
Ask a question
Kabrams1618
9 July 2017|
AnswerShow all 5 answers
Response from A-Hodaiby | Reviewed this property |
No, there was no executive lounge. i have stayed there 4 times (latest stay October 2016)
0
Votes
CactusFlower4321
29 April 2017|
AnswerShow all 3 answers
Response from Vanessa D | Reviewed this property |
Hi CactusFlower, The Crowne Plaza Madrid aeroport has a 24h free shuttle to the aeroport, this means that if you arrive at any hour and you'll sleep there, just call when you arrive and they will pick you up. And the... More
0
Votes
tom g
9 December 2016|
AnswerShow all 9 answers
Response from CPMManagement | Property representative |
Dear guest, As son you arrive to airport , please call us. 912063410 Thanks Ana
0
Votes
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Room Tips
"all rooms are the same!"
Read review
"Rooms facing motorway have a lot of traffic noise. Some inward facing rooms have double panes that greatly..."
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"very good airport hotel"
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"stay somehwere else"
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