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Calle Imperial 8, 28012 Madrid Spain
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$259
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Pestana
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Room & Suite (107)
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About

#25 of 494 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
Sleeping in the historic centre of Madrid, in a baroque building in the most iconic square in the city. It’s an experience only possible at the Pestana Plaza Mayor, an exclusive hotel of the Pestana Collection brand that combines the baroque architecture of the 17th Century with a sophisticated decor and the amenities of the 21st century. Madrid is a city with a life of its own, where there is movement, noise and people. But if you want to relax for a moment, all you need to do is close the windows. The hotel is your refuge whenever you want, simultaneously at the centre of everything is the centre of tranquillity. With its spectacular Spa, an inner patio lit with natural light, its own library, a Rooftop bar with seasonal pool with views over the most genuine neighbourhood in the city, a terrace right on Plaza Mayor and rooms that prime for supreme comfort, this is the place to stay in the centre of Madrid. The Pestana Plaza Mayor Madrid is a unique and unrivalled luxury hotel, located a stone’s throw away from the main monuments and tourist attractions, such as Puerta del Sol square, the Royal Palace, Madrid Cathedral, Gran Vía, Plaza del Callao square, the Temple of Debod, or the iconic El Rastro flea market. The Paseo del Arte, where you’ll find the main museums such as the Prado, Reina Sofía, and Thyssen, is only a 20-minute walk away.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Taxi service
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Solarium
Steam room
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Sun deck
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Charming
Languages Spoken
English, Spanish
Hotel links
Special Rate:Special rate available

Location

Full view
100Great for walkers
Grade: 100 out of 100
981Restaurantswithin 0.5 km
291Attractionswithin 0.5 km
640Reviews9Q+A54Room tips
Traveller rating
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Most Recent
Linda G wrote a review Today
6 contributions3 helpful votes
I arrived tired and hot but felt taken care of right away. The check in desk was helpful and easy. I felt taken care of. The servers in the cafe were very accommodating to my diet needs. The room was modern, clean and easy to get around in. I hope to be back for another visit!
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PeterR wrote a review Today
4 contributions
For us it was important to find a hotel in the city center with a pool as it is very hot in August in Madrid. Pestana Plaza Mayor did not only offer a good size pool on their roof deck, but also a well-designed boutique hotel setting. Not only the design is tastefully arranged, it also smells very good what puts you in a relaxed holiday mood when entering the hotel. The rooms facing the Plaza Mayor are incredible. Large windows flood the room with light and the view onto the buzzling life on the plaza is great. The food in the in-house restaurant is very good. My favorite has been the chocolate fondant which I haven’t had that good in a long time :) Last but not least, the staff has been always very supportive and very friendly. It didn’t matter what request we have had, we got helped and it was taken care of immediately. A great hotel with a good feel. We will be back.
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Date of stay: August 2022
Value
Rooms
Service
Room Tip: rooms on the 2nd and 3rd floor facing the Plaza
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jperal99 wrote a review 10 Aug
3 contributions
Exceptional time! The staff was very friendly and provided great level of service. The stay was just what you need for vacation. The room overlooking the plaza was perfect! Please take some time to enjoy the lovely rooftop pool. The location is perfect to walk around and enjoy Madrid.
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Date of stay: July 2022Trip type: Travelled solo
Room Tip: Enjoy the sangria! It’s amazing
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 4 days ago
Dear Mr. Peral, Thank you so much for your feedback on your stay with us! We are so pleased to hear that you enjoyed the experience and our team's professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our guest. We would like to thank you for choosing us and we look forward to welcoming you again soon. Best regards, The Team at Pestana Plaza Mayor Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
msbYorkEngland wrote a review 3 Aug
York, United Kingdom1030 contributions176 helpful votes
+1
From check in to check out the whole pestana experience was a pleasure. We booked a plaza room. Although not over big the view was to die for. Shower very good and although aircon wasnt working when we first arrived within minutes a man was sent up to fix it. Probably the quietist aircon weve ever had. Also the noise from the square can not be heard unless you open the door. We really enjoyed the rooftop pool with stunning views and cool pool. The breakfast room was really nice and a good selection of good quality food. The food in the restaurant also very good. The thing that makes this hotel though is the staff. From managers to cleaners all seem to care and all very pleasent at all times. Nothing was too much trouble. We will definately return. A quick mention to alejandro on the visitors desk for going out of his way to get us iggy pop tickets. Thanks again pestana for a wonderful week.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 1 week ago
Dear Guest, Thank you for your feedback on your stay with us. We are pleased to hear that you enjoyed the experience and our team's dedicated and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence! It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Plaza Mayor Madrid, and we look forward to welcoming you again soon. Best regards, The Team at Pestana Plaza Mayor Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lorraine D wrote a review Jul 2022
5 contributions
Top location, top facilities, top team. Fabulous hotel and very well priced for the what you get. The hotel was immaculate not a thread out of place. We had a plaza room and I would definitely recommend, it felt so special to go to bed looking out on and waking up to start the next day with a view like that, how could you not be happy. I had a wonderful massage too. The indoor pool in very unique and special and the rooftop pool an absolute god send when temperatures were 40 plus. I had contacted the hotel prior to arrival and arranged a birthday package for my partner. This was beautifully arranged and they had even contacted me prior to arrival and handwritten a birthday card with my message. A wonderful touch I though! Pork cheek and the cheese cake delicious. I would have no hesitation in recommending this hotel. If going back to Madrid I won't be looking up any other hotel I will be booking the Pestana without wasting my time trying anywhere else. Thank you for looking after us so well!
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 1 week ago
Dear Guest, Thank you for your feedback on your stay with us. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Plaza Mayor Madrid, and we look forward to welcoming you again soon. Best regards, The Team at Pestana Plaza Mayor Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amar Chawla wrote a review Jul 2022
5 contributions1 helpful vote
This hotel has a very nice , large , air cooled , comfortable common areas with a glass roof for natural light which is also their main breakfast area and restaurant. This area was very useful to us because the rooms are very small and its a great place to relax and chill over a meal, drinks or coffee. Food is just abt ordinary. The breakfast is basic. Air-conditioning is good. Lots of bars, restaurants and cafes close by and if u want you can have a large room with a sit our over looking the plaza mayor. Its quite an expensive hotel because we found similar quality ( but small boutique hotels without pool ) on gran via for 40% cheaper. we stayed for 4 nights at the Pestana Plaza Mayor and had no complaints what so ever
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 3 weeks ago
Dear Guest, On behalf of the entire team at Pestana Plaza Mayor Madrid, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Plaza Mayor Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gwenola C wrote a review Jul 2022
1 contribution
The hotel is a real discovery ! The decoration is really beautiful, the staff attentive and so kind, the rooftop exceptional. It allows you to relax after a day of sightseeing, a delight … In short, everything was perfect!
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Date of stay: July 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 3 weeks ago
Dear Gwenola C, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our decoration, staff and facilities as well. We take great pride in being able to offer a great experience to our Guests. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Plaza Mayor Madrid. Kind regards, The Team at Pestana Plaza Mayor Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
J.A. wrote a review Jul 2022
19 contributions8 helpful votes
From the first interaction at check-in, to the last one during check-out everything was perfect. The location, overlooking Plaza Mayor, can’t be any better. The rooms - we booked two rooms and requested them to be close and were put into a two-room suite, which was perfect for our family - are smartly decorated and the beds comfortable. The rooftop pool, while small, was a much-needed respite during the hot afternoons. The breakfast in the glass-enclosed restaurant was a wonderful way to start our day - good variety in a charming setting. Great service by hotel staff - there was a day we asked for housekeeping and the response was “yes, we will send them up right away” while reaching for the phone to make the call. Overall, fantastic experience.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 3 weeks ago
Dear Julie A, On behalf of the entire team at Pestana Plaza Mayor Madrid, we would like to thank you for your kind feedback and for sharing it with us. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories! We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Plaza Mayor Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DrTravelCardiff_UK wrote a review Jul 2022
Cardiff, United Kingdom33 contributions20 helpful votes
+1
This hotel has the most incredible setting and would highly recommend a room overlooking the plaza. The decor is stunning, rooms well appointed and it smells amazing!! The courtyard is beautiful and all the staff were so friendly and accommodating. The rooftop pool and Spa are a great feature to relax and enjoy. Brilliant location for exploring Madrid and will be recommending to friends and family. Thanks to Anna and the rest of team for making our special trip so memorable.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 3 weeks ago
Dear DrTravelCardiff_UK, Thank you for your honest feedback on your stay in our property. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Plaza Mayor Madrid, and we look forward to welcoming you again soon. Best regards, The Team at Pestana Plaza Mayor Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
XXNYC wrote a review Jul 2022
NYC78 contributions75 helpful votes
We had a wonderful stay at this hotel. It is well-designed and very clean. We chose a small room, which was well laid out. Very comfortable bed, pillows were just OK. Great shower with rainshower and nice handheld and strong water pressure. We chose to NOT overlook Plaza Mayor and there was zero noise. (Not saying rooms over the plaza are noisy, because I don't know about that). NOTE: Not every room in a category has the same layout. We had to change rooms due to a problem (which was handled very quickly), but a couple of other rooms that we saw were not as good, including one that had a long narrow hall with a small alcove with a tiny sofa facing a wall and barely any space to walk around the bed). Pretty good breakfast in very nice room. Convenient location - we walked to most places within 10 – 15 minutes. The pool was a big disappointment. Photos make it look several times bigger. It is one lane wide and short length. Seating accommodates about 8 to 10 people in a cramped area that was not appealing. Not all of the seating has shade. Because it was so hot, we tried a few times to use the pool, but there was not seating and no space in pool. If you don't get to the pool early and claim your space, you’re out of luck. The best thing about this hotel is the staff. They are helpful, knowledgeable, and friendly. The people who work in the restaurant are also helpful and friendly.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nieves Tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 3 weeks ago
Dear Guest, On behalf of our entire team, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations. We were glad to hear that, overall, you enjoyed your stay and the exlusive service that we always try to offer our guests. At the same time, we would like to apologize for not fully meeting your expectations in some instances. Regading the pillows, we would like to inform that we have availability of a pillow menu so you could told us in order to bring you a more suitable pillow for you. On the other hand, we would like to deeply apologize for not fulfulling your expectations in terms of our outdoor pool. We tried to create a cozy area where the guests can go away from the heat, but we are sorry we did not meet your expectations. It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Plaza Mayor Madrid and regain your trust during your next visit. Warm regards, The Team at Pestana Plaza Mayor Madrid
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$198 - $314 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridSol / Centro / Austrias
NUMBER OF ROOMS
90
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Frequently Asked Questions about Pestana Plaza Mayor Madrid
Which popular attractions are close to Pestana Plaza Mayor Madrid?
Nearby attractions include Plaza Mayor (0.06 km), Mercado San Miguel (0.2 km), and Five Mon-keys Escape Game (0.1 km).
What are some of the property amenities at Pestana Plaza Mayor Madrid?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Pestana Plaza Mayor Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Plaza Mayor Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pestana Plaza Mayor Madrid?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Pestana Plaza Mayor Madrid?
Conveniently located restaurants include Ástor, Grama Lounge, and Taberna 4 Tapas.
Are there opportunities to exercise at Pestana Plaza Mayor Madrid?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Pestana Plaza Mayor Madrid located near the city centre?
Yes, it is 0.5 km away from the centre of Madrid.
Are any cleaning services offered at Pestana Plaza Mayor Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pestana Plaza Mayor Madrid?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pestana Plaza Mayor Madrid offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.