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Pestana Plaza Mayor Madrid

Calle Imperial 8, 28012 Madrid Spain
E-mail hotel
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Spring Offer
US$ 196
US$ 187
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Reserve now, pay at stay
Expedia.comUS$ 196
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (290)
Room & Suite (78)
Dining (32)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Staff required to regularly wash hands
Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#48 of 477 hotels in Madrid
The Pestana Plaza Mayor Madrid is a unique and unparalleled luxury hotel, paying tribute to the work of weavers, embroiderers, blacksmiths, carpenters and potters. It’s also a tribute to its original architecture, where every exposed brick on its strong walls bears the scars of history in a simple and natural way.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Taxi service
Rooftop pool
Pool with view
Indoor pool
Outdoor pool
Breakfast available
Breakfast buffet
Outdoor dining area
Business Centre with Internet Access
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Neck massage
Steam room
Rooftop terrace
Baggage storage
Non-smoking hotel
Sun deck
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Spanish
Hotel links
Special Offer:Spring Offer


Full view
100Great for walkers
Grade: 100 out of 100
959Restaurantswithin 0.5 km
269Attractionswithin 0.5 km
399Reviews6Q+A12Room tips
Traveller rating
  • 315
  • 46
  • 18
  • 8
  • 12
Time of year
Traveller type
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Selected filters
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  • English
Popular mentions
Mark R wrote a review 3 Jun
Lisbon, Portugal1 contribution
Just checked out from a 2-night stay and had the most amazing experience in a hotel in Madrid. Not only the location is fantastic, right on Plaza Mayor, but the staff is extremely attentive, always there for you. I especially enjoyed the Spa and the outdoor swimming pool on the rooftop with breathtaking views over Madrid. Also, try out their restaurant - excellent food and good value! It is definitely my go to hotel in Madrid. Couldn't recommend it more!
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Date of stay: June 2021
Sleep Quality
ajb690 wrote a review 2 Jun
Huddersfield, United Kingdom4 contributions6 helpful votes
We checked in easily and went to our room. The toilet stunk of cigarette smoke, as we were going out we told the reception of the issue. Came back 90 mins later and it was just as bad. Rang down to reception, will send someone. We waited 2hrs then went down to reception. The woman said she had answered our call and sent someone to deal with it. We explained no one had been. She refuted that and said they had. She then said perhaps it couldn't be resolved. We went on the Pestana group website and requested a call back. They rang but when we answered ended the call. When we checked out Raul asked about our stay, we explained the issue and he was really apologetic, gave us a souvenir. Could have been easily resolved. Ozone machine in room or offer of a different room. The hotel is in a great location and is a 4 star, but the service we received to the issue we raised was poor. Raul 4 stars Plaza Mayor 0. Our whole experience was tainted by the smell of cigarette smoke and a receptionist who had no concept of customer care
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Date of stay: May 2021Trip type: Travelled as a couple
Response from Ricardo Lorenzo, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 1 week ago
Dear Mrs. Bunbury, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologise for any inconvenience caused during your stay. We are sorry that our team did not meet your expectations. We have already spoken to the team. We are working together to improve the quality of our service and assistance. We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel. Kind regards, Pestana Plaza Mayor Team
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Manuel L wrote a review May 2021
1 contribution
I booked this hotel for a couple gateaway and it was fantastic. The people from the frontdesk super responsive and very nice. It has a very nice Spa in the basement and it is included in the room rate. If possible book a room with views to the Plaza Mayor, best views in Madrid. I would recommend this hotel to anyone visiting Madrid for tourism. Best location ever.
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Date of stay: May 2021
Sleep Quality
Room Tip: choose a room with views to the Plaza Mayor. Totally worth it.
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Joana Martins wrote a review Apr 2021
1 contribution
Luxurious hotel with a prime location in the center of Madrid. The staff is very polite and always willing to help. They do speak several languages, specifically french which was a plus Beds really confortable and a nice shower.
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Date of stay: April 2021
Trip type: Travelled on business
Room Tip: The Rooms with a Plaza Mayor View are amaizing
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camillefln wrote a review Mar 2021
6 contributions
I highly recommend this hotel. I booked a superior room with view on Plaza Mayor, and the balcony was perfect to enjoy the beautiful view. The room was big and very well decorated. Breakfast is amazing, and you order from a menu. The rest of the items are individually packed in glass container, very well adjustment to the covid situation. The staff is very professional and friendly and are here for helping you on any subject. Concerning the spa, the ambiance feels so cozy and massage was amazing ! Luisa has angel hands and I highly recommend to book with her, this woman has reached my top 3 of massage from my entire life !
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Date of stay: March 2021
US$165 - US$291 (Based on Average Rates for a Standard Room)
SpainCommunity of MadridMadridSol / Centro / Austrias
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Frequently Asked Questions about Pestana Plaza Mayor Madrid
Which popular attractions are close to Pestana Plaza Mayor Madrid?
Nearby attractions include Plaza Mayor (0.06 km), Mercado San Miguel (0.2 km), and Five Mon-keys Escape Game (0.1 km).
What are some of the property amenities at Pestana Plaza Mayor Madrid?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Pestana Plaza Mayor Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Plaza Mayor Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pestana Plaza Mayor Madrid?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Pestana Plaza Mayor Madrid?
Conveniently located restaurants include Ástor, Restaurante DCorazon, and Steakburger Arenal.
Are there opportunities to exercise at Pestana Plaza Mayor Madrid?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Pestana Plaza Mayor Madrid located near the city centre?
Yes, it is 0.5 km away from the centre of Madrid.
Are any cleaning services offered at Pestana Plaza Mayor Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does Pestana Plaza Mayor Madrid offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Plaza Mayor Madrid?
The staff speaks multiple languages, including English and Spanish.