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Hotel Riu Plaza Espana

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Calle Gran Via 84, 28013 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (887)
Room & Suite (377)
Dining (45)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Plaza Espana
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#149 of 477 hotels in Madrid
Location
Cleanliness
Service
Value
The Hotel Riu Plaza España opened its doors in August 2019. The Edificio España is the 8th tallest building in Madrid, Spain, and one of the city's most iconic buildings. It is an example of 20th-century Spanish architecture built in the neo-baroque style. Located only approx. 20 km away from the Madrid-Barajas Adolfo Suárez (MAD) airport. This hotel is ideal for both leisure and business travel. The 584 modern designed, elegant decorated rooms with free Wi-Fi offer maximum comfort as well as relaxation and in our 17 stylish and modern conference rooms you can successfully organize your events and meetings. For gastronomy lovers, we offer our guest’s a buffet restaurant, as well as a Sky Bar and Lobby Bar for snacks & drinks.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Photo copier / fax In business centre
Solarium
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Sun deck
Sun loungers / beach chairs
Sun terrace
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Room service
Safe
Separate living room
Telephone
Wardrobe / wardrobe
Private bathrooms
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Hotel links
Special Price:Book now with 10% off!
955Reviews38Q+A16Room tips
Traveller rating
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Popular mentions
The_Hotel_Inspector wrote a review 5 Jun
Dubai, United Arab Emirates8 contributions8 helpful votes
Negatives - door staff are very rude - key cards stopped working 3 times in a 2 night stay - room phone are from the 1970s and could not call reception causing us to not have any drinks in the room - bed is 2 singles shoved together and not bonded so you always fall down the crack. No duvet provided either Positives - 360 bar has amazing views
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: Upgrade your room phones Provide room service Upgrade key cards Stop pretending to be a 4 star...
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Response from RIU Hotels and Resorts, Marketing at Hotel Riu Plaza Espana
Responded 5 days ago
Dear Guest, Thank you for telling us about your stay at the Hotel Riu Plaza España. We make every effort to exceed all of our guests’ expectations with a unique experience and ensure every detail of your stay is perfect. Although we are glad you enjoyed our roof top bar, it is clear by your feedback, that we did not fully succeed on this occasion. While oversights can occur from time to time, as Online Reputation Team of our house we assure you that the encountered issues are not the lasting impression of our standard of hospitality that our guests normally leave with. Please allow us to express our sincerest apologies, and rest assured that at RIU we continuously strive to meet your needs and expectations, so that we are taking the appropriate measures to address the problem and prevent any future occurrences. Again, we appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Hotel Riu Plaza España Online Reputation Manager
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António VB wrote a review May 2021
Sintra, Portugal545 contributions180 helpful votes
I loved this hotel, the staff is just amazing. It is very clean and Covid prepared, the room is very comfortable with a wonderful mattress and a very modern bathroom. The rooftop bar must be one of the best in the World (Thank you Jesus, Aday and Andrea for your kindness). Breakfast is also very good and most of all, not only the hotel is overall excellent, it’s also great value and very well located. Will be back!
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Date of stay: April 2021Trip type: Travelled on business
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Response from RIU Hotels and Resorts, Marketing at Hotel Riu Plaza Espana
Responded 3 weeks ago
Dear Antonio, We thank you for the outstanding review and for choosing our hotel! It is delightful to know you enjoyed your stay so much! The wellbeing of our guests is what we work towards and your praise lets us know we are doing our job! How nice to hear that our team could accommodate your needs and assist you in any way possible. We look forward to sharing another amazing experience. Have a lovely day! With our best wishes we remain, Hotel Riu Plaza España Online Reputation Manager
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Bianca wrote a review Apr 2021
1 contribution1 helpful vote
I came to stay at the Riu for 10 days, The rooms are basic and there is a club on the top floor and the music is so loud it feels like the ceiling is going to collapse with the noise and the vibration. It’s awful , Iv never experienced anything like it Also the AC does not work in any of the rooms and it gets extremely hot and unbearable. The staff are very friendly however I will never stay here again
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Date of stay: April 2021Trip type: Travelled solo
1 Helpful vote
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Response from RIU Hotels and Resorts, Marketing at Hotel Riu Plaza Espana
Responded 29 Apr 2021
Dear Guest, We appreciate you taking the time to share your feedback with us. As much as it is great to read your nice comments about the service of our staff members, it is disappointing that you encountered some inconveniences that made your stay less enjoyable. We are sorry if the ambience is less relaxing than you expected and that you are feeling disturbed by the loud music played at our hotel. Please know we welcome you to contact our front desk at any time with concerns you may have or items you need to make your stay more comfortable - we are always here to help. Thank you for staying with us and we hope you will give us a chance to take care of you again in the future. We wish you all the best, Hotel Riu Plaza Espana Online Reputation Manager
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SM1992 wrote a review Apr 2021
1 contribution2 helpful votes
Overall the hotel is very nice and the location is excellent. I had a bad experience with management I would like to share. I have never had a bad experience in a hotel prior to this, so it came as a big shock. I naively assumed that laundry was a service the hotel offered internally and without charge (if this is not common then I apologize as I genuinely was unaware). I placed my laundry in a bag and was called when it was ready, I would also like to clarify that this was predominantly gym gear that didn't need to be ironed. When I went down to reception I was given a bill for 136 euro. 136 euro is more than the nightly rate of the room, and having used launderettes in the past (albeit not through a hotel) I felt that this price was completely extortionate. I had not filled out any forms asking for my laundry to be ironed, simply just placed the laundry in a bag. Naturally, given the fact I assumed this would not have a charge, I was shocked and angry. I explained the situation to a manager who agreed to cut the cost of the service, to which I agreed (albeit with some frustratIon). However, a more senior manager came down and was extremely rude, eventually forcing me to pay the full price and threatened to call the police if I didn't pay. I genuinely did not think this would come with a cost, and this really dampened my experience of the hotel. What I found most annoying and disappointing was that the manager was content with his company making a profit off a service that a customer mistakenly accepted, with no interest in negotiation and a threat to call the police. To me, that is terrible customer service and the least the hotel could have offered is to reduce the cost of the service to the cost they paid (which the first manager was kind enough to do), so that the customer would be satisfied and the hotel would not lose money. I spent a total of 9 days in this hotel at a decent cost, it is now clear that particular senior manager has no interest in customer satisfaction. I'm not in the habit of writing bad reviews, and I have genuinely never used a laundry service through a hotel so maybe it was foolish of me to expect it to be free. However I also found it really disrespectful and rude the way this manager had no sympathy or understanding for the amount of money I had already spent in this hotel, and for the genuine mistake I made.
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Date of stay: April 2021
Value
Cleanliness
Service
2 Helpful votes
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Response from RIU Hotels and Resorts, Marketing at Hotel Riu Plaza Espana
Responded 27 Apr 2021
Dear Sean, Thank you for sharing your concerns. It sounds like there were a couple issues during your stay, and we do sincerely apologize for the negative experiences you experienced with the laundry service. As usual, the price list for laundry services in hotels is included inside the laundry bags our housekeeper provided you. Furthermore, please note on our website, and anywhere you can book our hotel we do not indicate that we offer free laundry service. We are very sorry that you missed this information, and to hear that we did not leave you with extraordinary memories of our hotel. It is never our intention to provide anything but a great experience to our guests. We hope we can welcome you back in the future. Warmest Regards, Hotel Riu Plaza España Online Reputation Manager
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Carlos O wrote a review Apr 2021
Madrid, Spain12 contributions3 helpful votes
ROOM 1204 04.04.2021 - 10.04.2021 Deluxe Superior King Room with Terrace. This is a 4 stars rated hotel, quite new, where you can feel and touch that they are incredible focused on making as much money as possible (obviously they are a business) and cut as much costs as they can. let's start start with the check in process, as mentioned in the reception the 580 rooms hotel was at maximum allowed capacity due to the pandemic situation. anyway at 10:45pm there were 2 people in the reception doing, check ins, customer service, answering the phone for the room service... They do not work with a charge cover in your credit card, they just ask you if you want to spend some money in the hotel they have to make you an additional charge and that will be used as credit, at the end if there is something left it will be reimbursed. Room was nice, looked clean, but poorly maintained, the shower head was broken, the gel dispenser was coming out every time, the towel hanger was broken and never repaired. After the first night we asked for two things, slippers sorry we do not have them (really?) and to provide two separate duvets in the bed. this was very funny, as I explained the request in Spanish (I am Spanish) it took forever for them to understand the request. Once it was understood it had to be executed (it is putting two separate duvets in a bed, not sending a skyrocket to Mars) someone put an extra sheet in the bed and left a blanket in the couch. Afterwards, we came to the room and a supervisor together with the housekeeping came to verify that the difficult mission of putting two separate duvets in a double bed was successfully implemented, the housekeeping person explained (unfortunately lying) to her supervisor that she put 2 duvets one on top of the other, at night we realized that it was not like that, there were two bed sheets on the bed, one blanket underneath one sheet and a second blanket in the couch. we just stopped explaining and requesting this because it was clearly a very complicated mission that maybe only NASA can achieve. We had a meeting in our room with a client, we come thru the main entrance, inform that we have 2 extra guest who will stay in the room for a couple of hours and then the fun starts: -ok sir, guests are allowed in the room but you have to go to the terrace separate reception, register our guests and pay for one (out of two) 10 Eur to be allowed in your room (WTF?). there we go, out of the building to the separate entrance with a 70-80m long queue to go to the roof top terrace, luckily as we were guests we had only to wait for 5 minutes. then we are informed that to bring two guests to our room they do not have to pay and they have to be registered in the main reception. I ask them to please put their Sh... together and be sure where I have to go because they are sending me from one place to the other. finally, after 15 minutes of discussion (maybe this was also a difficult mission only achievable by the NASA or Elon Musk) they registered our 2 guests in the main lobby and we were allowed to go upstairs to our room. Espresso machine in the room (not Nespresso) What else? why giving your guests an espresso machine in they room to have a morning coffee before they go for breakfast? better let's leave a kettle (because it was very typical in the 90s) 1 bottle of water (for a 6 nights stay) and coffee powder, did I mention that they are very into cost reduction? They have a nice rooftop terrace that additionally is a very profitable business, 10Eur for non hotel guests, plus cocktail prices at Swiss levels (I live in Switzerland and pay less for a cocktail than here) with a very unprofessional service: As I mentioned I allowed the hotel to charge me an amount of money to cover my extra expenses in the hotel, cool I can go to the rooftop have a 16 Eur Gin & tonic and charge it to my room, well not really. Sir there is no credit in your room, you have to pay in a different way (first blame the customer, RIU customer service training 101). please check with reception as I authorized a charge in my card for these things. back and forth a couple of times checking difficult things, and finally a supervisor came to say that it was already fixed. Another difficult mission achieved Wifi, because complicating things is cool, we had different reservations and the wifi code was valid only for one day until the point that they told us: this code it will be valid till your checkout day (guess what? it was valid for one day, let's stop asking and just use our roaming, anyway we come from Switzerland they think we are rich) Amenity Kit in the toilet, was refilled once, at a random day, when we requested extra extra cotton buds they brought extra hair conditioner, that we were not using or touching for a week. All previously mentioned points were addressed to the hotel and they did absolutely nothing to amend them. Bottom line, next time I will go somewhere else, as there are many other cool options in Madrid
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Date of stay: April 2021
Location
Service
1 Helpful vote
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Response from RIU Hotels and Resorts, Marketing at Hotel Riu Plaza Espana
Responded 28 Apr 2021
Dear Carlos O, Thank you for taking the time to give us a valued feedback following your recent stay at our hotel. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your vacation to be less enjoyable and that our team did not turn around this situation to your complete satisfaction during your stay. This is certainly not the impression we would like to pass on to our guests and not representative of our standards. Please accept our sincere apologies for any inconvenience. Your feedback is greatly appreciated, and we truly hope to have the pleasure of welcoming you back again soon. All the best! Hotel Riu Plaza Espana Online Reputation Manager
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PRICE RANGE
US$103 - US$255 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridMalasaña / Centro / Universidad / Princesa
NUMBER OF ROOMS
584
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Frequently Asked Questions about Hotel Riu Plaza Espana
Which popular attractions are close to Hotel Riu Plaza Espana?
Nearby attractions include Gran Via (0.3 km), EL BÚHO GAMES - La Zona Escape Experience (0.4 km), and Linked Minds Escape Room (0.5 km).
What are some of the property amenities at Hotel Riu Plaza Espana?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Hotel Riu Plaza Espana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Plaza Espana?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Riu Plaza Espana?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hotel Riu Plaza Espana?
Conveniently located restaurants include SteakBurger Gran Vía 55, Oven Mozzarella Bar, and GastroVía 61.
Are there opportunities to exercise at Hotel Riu Plaza Espana?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hotel Riu Plaza Espana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Plaza Espana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Riu Plaza Espana?
The staff speaks multiple languages, including English and Spanish.