A lovely hotel with a sanctuary of a courtyard to escape the city bustle. Huge rooms in a central location which were well noise insulated. The staff were lovely too. My drop in a star is owing to the amenities in the suite - for such a huge room we’d expect a seating area or bath - and for toiletries to be replaced over our stay. The bar service can also be very slow (eg waiting 30 mins to be served)
This hotel is fantastic. The location in Madrid is perfect for walking to everything. The quality of the room was excellent, it was huge and the bathroom was 5 star quality. The breakfast at the hotel is really good too. We had fantastic stay, and would highly recommend this as a classy city hotel.
My husband and I recently had the pleasure of staying at CoolRooms for 15 nights. When we arrive at the hotel, we were warmly welcomed by the front desk staff. The hotel staff was incredible, offering help and assistance. Our room was huge, the bed extremely comfortable and the bathroom was a dream. We ate our breakfast at the hotel and the food was not only delicious but was varied. The location of the hotel is central and convenient to all major sites. Madrid is a walkable city. My husband enjoyed the swimming pool, which is adjacent to the restaurant. We certainly highly recommend this beautiful hotel! Our stay at CoolRooms was indeed Perfect! A big shout out to the staff from their Alabama friends!
My wife and I stayed here for 5 nights in August 2022. We also had our 1 year old daughter with us. We LOVED our stay! The staff were super friendly and helpful; our room was massive and quiet; and the breakfast/outdoor pool area was the perfect way to start our day. The hotel is also close to incredible shops and restaurants. Hands down, one of the best hotels we have ever stayed at.
Beautiful and intimate with the best staff led by Sonia at reception. Spacious rooms, lovely pool and great food. An oasis in Madrid. Highly recommended. Thank you for everything, Sonia & your lovely team. We will definitely return!
You won’t be disappointed, from the moment we checked in we knew we had made the right decision. All staff are pleasant, genuine happy and make you feel at home. Room was smaller than expected but did not detract from giving it 10/10 - air con was a god send, shower and bathroom top marks again with Milton Brown products giving it an extra feel of luxury. Breakfast was menu and delivered with a smile something for everyone. I only have one warning and that concerns the emergency lighting in the bedroom in case of fire or emergency. The green light above the door was so bright that it effect our sleep patterns. I have never experienced this type of lighting in all our travels….Did raise with receptionist who apologised but explained that nothing could be done Would have awarded 5 stars if we had a slept better. All in All - A great hotel, Amazing staff, fab pool…
I wasn't entirely sure what we were going to get with a hotel named CoolRooms, but wow - it was incredible. The first night we stayed in a suite, and it was breathtakingly beautiful. Spacious, with two bedrooms with giant beds, and two bathrooms, plus a lounge area. The coffee machines are Nespresso's, plus the mini-bar was well stocked. The turn-down service included little donuts. We were in Madrid during a heat wave, so I was worried how the room would be, but thankfully it was a cool as the name implied. The location was right near everything we wanted to do - we walked to the Prado, Museo Reina Sofia, Plaza Mayor, etc. After traveling in Spain for a week, we returned and had two separate regular rooms. Even the standard rooms were spacious and lovely. The bathroom had two sinks, plenty of room for toiletries, and a fantastic shower.…
Stayed here for a week in July….massive rooms with everything you could wish for inc Molton brown and GHD straighteners. Pool is incredible and a welcome respite from the heatwave….slept like a baby in the well air conditioned rooms. All the employees are amazing, friendly and helpful….rooms are immaculate too. I’d stay here again in a heartbeat. Building is designed flawlessly and located in a central location to walk to the markets, parks and museums…can’t rate it enough ❤️
Great building/hotel I think it was from the 1800 with still intact stairs. The Staff is superior & helpful (smile reaches to the eyes) top interior design 5 meter to the roof. In the middle of the city still no disturbing noise. The beds are great so you will wake up energized. Do not miss the great breakfast.
We were booked to stay here 4 nights. Left after one. We booked two rooms. One room was not available on the category ordered - we were downgraded with no refund. AC did not work. Manager was rude and not helpful. Rooms are big. That’s it. Dirty. Smell bad. Dark. Not safe at night. Pool isn’t enjoyable as it’s tiny and packed with diners and no room to sit. Front desk dark old stuffy - not as pictured. One elevator. Tiny. For the price they charge stay else where.