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CoolRooms Palacio de Atocha

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Calle Atocha 34, 28012 Madrid Spain
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Traveller (275)
Room & Suite (154)
Dining (39)
What is Travellers’ Choice?
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 23/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from CoolRooms Palacio de Atocha
Updated 23/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 498 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
Perfectly situated at the 34 of Atocha Street, at a short walking distance from the Madrid’s city center, CoolRooms Atocha sits in the heart of Las Letras neighborhood, one of the most attractive areas in the city. CoolRooms Atocha is the flagship hotel from the CoolRooms brand, a majestic palatial house from 1852 rehabilitated into a luxury hotel that guarantees a memorable stay.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Yoga classes
Bar / lounge
Bicycle rental
Game room
Children's television networks
Paid private parking nearby
Wifi
Outdoor pool
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Hiking
Horseback riding
Aerobics offsite
Patio
Walking tours
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Solarium
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Romantic
Boutique
Languages Spoken
English, French, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
867Restaurantswithin 0.5 km
240Attractionswithin 0.5 km
348Reviews12Q+A33Room tips
Traveller rating
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  • 4
  • 1
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Kez180 wrote a review Sep 2022
London, United Kingdom71 contributions72 helpful votes
A lovely hotel with a sanctuary of a courtyard to escape the city bustle. Huge rooms in a central location which were well noise insulated. The staff were lovely too. My drop in a star is owing to the amenities in the suite - for such a huge room we’d expect a seating area or bath - and for toiletries to be replaced over our stay. The bar service can also be very slow (eg waiting 30 mins to be served)
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Manager, Dueño at CoolRooms Palacio de Atocha
Responded 1 week ago
Dear @Keri, Thank you very much for taking the time to give us some feedback after your stay. We are glad you found an oasis of peace in our patio, especially considering how busy Madrid's city center is. That being said, we hope you had a great time exploring all the beautiful things it has to offer. Thank you for your comments, which are really valuable for us as they help us improve and grow. We apologize for any inconveniences caused during your stay. Still, we sincerely hope the team made you feel at home during your stay. Best wishes, Sonia Yagüe - Guest Experience Manager, Palacio de Atocha by CoolRooms Manor Hotels
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Morganfami wrote a review Sep 2022
14 contributions4 helpful votes
This hotel is fantastic. The location in Madrid is perfect for walking to everything. The quality of the room was excellent, it was huge and the bathroom was 5 star quality. The breakfast at the hotel is really good too. We had fantastic stay, and would highly recommend this as a classy city hotel.
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Date of stay: September 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Manager, Dueño at CoolRooms Palacio de Atocha
Responded 1 week ago
Dear @Morganfami, Thank you so much for your kind words about us! We are delighted to read about how much you enjoyed your stay in our 19th-century palace. We hope you made the most of your time in Madrid and the facilities and services at the hotel. It was a true pleasure to have you and we sincerely hope we will be able to welcome you in next time you visit the city! Best wishes, Sonia Yagüe - Guest Experience Manager, Palacio de Atocha by CoolRooms Manor Hotels
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FrequentFlier649329 wrote a review Aug 2022
Atlanta, Georgia3 contributions1 helpful vote
My husband and I recently had the pleasure of staying at CoolRooms for 15 nights. When we arrive at the hotel, we were warmly welcomed by the front desk staff. The hotel staff was incredible, offering help and assistance. Our room was huge, the bed extremely comfortable and the bathroom was a dream. We ate our breakfast at the hotel and the food was not only delicious but was varied. The location of the hotel is central and convenient to all major sites. Madrid is a walkable city. My husband enjoyed the swimming pool, which is adjacent to the restaurant. We certainly highly recommend this beautiful hotel! Our stay at CoolRooms was indeed Perfect! A big shout out to the staff from their Alabama friends!
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Manager, Dueño at CoolRooms Palacio de Atocha
Responded 29 Aug 2022
Dear @FrequentFlier649329, First of all, thank you so much for choosing us for such a long stay! We really appreciate your feedback and are esctatic to read that you had such a wonderful experience in our 19th-century palace. The whole team works really hard to make every stay unique and perfect, from the welcome at the front desk to the terrace service and the interior design. We hope you made the most of the trip by exploring every hidden gem in Madrid and all its gastronomic and cultural offer. Thank you again. It was a true pleasure to have you here with us and we hope to see you again in the future! Best wishes, Sonia Yagüe - Guest Experience Manager, Palacio de Atocha by CoolRooms Manor Hotels
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MattHorvatin wrote a review Aug 2022
Toronto, Canada7 contributions2 helpful votes
My wife and I stayed here for 5 nights in August 2022. We also had our 1 year old daughter with us. We LOVED our stay! The staff were super friendly and helpful; our room was massive and quiet; and the breakfast/outdoor pool area was the perfect way to start our day. The hotel is also close to incredible shops and restaurants. Hands down, one of the best hotels we have ever stayed at.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Manager, Dueño at CoolRooms Palacio de Atocha
Responded 28 Aug 2022
Dear @MattHorvatin, THANK YOU! It is so exciting to read comments like this one. We couldn't be happier knowing that you thoroughly enjoyed your stay at our palace and we hope we managed to make you and your family feel at home with us. I am glad that you could benefit from all of our facilities, as well as our gastronomic offer and our central location in the heart of Madrid. We definitely loved having you here and would be thrilled to host you again the next time you visit Madrid! Best wishes, Sonia Yagüe - Guest Experience Manager, Palacio de Atocha by CoolRooms Manor Hotels
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Frequent_Traveller_LDN wrote a review Aug 2022
3 contributions1 helpful vote
Beautiful and intimate with the best staff led by Sonia at reception. Spacious rooms, lovely pool and great food. An oasis in Madrid. Highly recommended. Thank you for everything, Sonia & your lovely team. We will definitely return!
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
Room Tip: Take the Junior Suite
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Manager, Dueño at CoolRooms Palacio de Atocha
Responded 28 Aug 2022
Dear @FrequentTravellerLDN, Thank you so very much for your lovely words! We really appreciate your taking the time to write this review and, of course, know that it was a pleasure for all of us to have you at the hotel. I am truly delighted that you enjoyed your stay here and could make the most of it. We definitely look forward to your next visit! Best wishes, Sonia Yagüe - Guest Experience Manager, Palacio de Atocha by CoolRooms Manor Hotels
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bob1962car wrote a review Aug 2022
Warminster, United Kingdom54 contributions6 helpful votes
+1
You won’t be disappointed, from the moment we checked in we knew we had made the right decision. All staff are pleasant, genuine happy and make you feel at home. Room was smaller than expected but did not detract from giving it 10/10 - air con was a god send, shower and bathroom top marks again with Milton Brown products giving it an extra feel of luxury. Breakfast was menu and delivered with a smile something for everyone. I only have one warning and that concerns the emergency lighting in the bedroom in case of fire or emergency. The green light above the door was so bright that it effect our sleep patterns. I have never experienced this type of lighting in all our travels….Did raise with receptionist who apologised but explained that nothing could be done Would have awarded 5 stars if we had a slept better. All in All - A great hotel, Amazing staff, fab pool
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Manager, Dueño at CoolRooms Palacio de Atocha
Responded 27 Aug 2022
Dear @bob1962car, First of all, thank you for taking the time to leave us such a detailed review. Our guests' feedback is really valuable for us as it helps us improve and become better each day. We are delighted to read that your first impression of our 19th-century palace was a good one and that our team made you feel at home during your stay. We believe little details are important when it comes to making a stay unique and memorable. We certainly hope you could make the most of our facilities (pool, restaurant, terrace...) as well as the city itself. I apologise for the incident with the emergency light. Unfortunately, nothing could be done about it fast enough to have it fixed during your stay, but I appreciate you bringing it up so that I can share it with the corresponding department and see what can be done about it. Thank you again for choosing us. It was a plasure to have you and your wife here for a few days and I sure hope we will have the chance to host you again in future occasions! Best wishes, Sonia Yagüe - Guest Experience Manager, Palacio de Atocha by CoolRooms Manor Hotels
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WorldWideWillis wrote a review Aug 2022
Los Angeles, California12 contributions3 helpful votes
I wasn't entirely sure what we were going to get with a hotel named CoolRooms, but wow - it was incredible. The first night we stayed in a suite, and it was breathtakingly beautiful. Spacious, with two bedrooms with giant beds, and two bathrooms, plus a lounge area. The coffee machines are Nespresso's, plus the mini-bar was well stocked. The turn-down service included little donuts. We were in Madrid during a heat wave, so I was worried how the room would be, but thankfully it was a cool as the name implied. The location was right near everything we wanted to do - we walked to the Prado, Museo Reina Sofia, Plaza Mayor, etc. After traveling in Spain for a week, we returned and had two separate regular rooms. Even the standard rooms were spacious and lovely. The bathroom had two sinks, plenty of room for toiletries, and a fantastic shower.
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Date of stay: August 2022
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Manager, Dueño at CoolRooms Palacio de Atocha
Responded 9 Aug 2022
Dear @WorldWideWillis, Thank you so much for taking the time to leave us such a detailed review! We reallt appreciate your feedback and are truly happy knowing that you had a very pelasant stay (or two stays really) with us. We work really hard to make every guest's experience a harmonious, comfortable and luxurious one. We believe every little detail counts, from the design of the furniture, to the Molton Brown toiletries or the gastronomic offer. Our location is, as you said, quite convenient if one wants to explore Madrid's city center. Once again, thank you for choosing us for this occasion. We hope we made you feel at home during your stays and we certainly look forward to any future visits from you! Best wishes, Sonia Yagüe - Guest Experience Manager, Palacio de Atocha by CoolRooms Manor Hotels
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
VisitLincolnshire** wrote a review Jul 2022
16 contributions1 helpful vote
Stayed here for a week in July….massive rooms with everything you could wish for inc Molton brown and GHD straighteners. Pool is incredible and a welcome respite from the heatwave….slept like a baby in the well air conditioned rooms. All the employees are amazing, friendly and helpful….rooms are immaculate too. I’d stay here again in a heartbeat. Building is designed flawlessly and located in a central location to walk to the markets, parks and museums…can’t rate it enough ❤️
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Manager, Dueño at CoolRooms Palacio de Atocha
Responded 16 Jul 2022
Dear @246lizam, Thanks a million for your beautiful review! We are so very happy to read about how cool your experience with us was. We do our best to think of every little detail that can elevate our guests' stay to the top. This includes our amenities, decor and, of course, comfort. It's wonderful that you could enjoy your room as well as our pool and its garden, and we truly hope our team made your stay extra special. We hope to see you next time you visit Madrid or any of our other CoolRooms locations (Seville & Asturias)! Best wishes, Sonia Yagüe - Guest Experience Manager, Palacio de Atocha by CoolRooms Manor Hotels
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anders S wrote a review Jul 2022
10 contributions1 helpful vote
Great building/hotel I think it was from the 1800 with still intact stairs. The Staff is superior & helpful (smile reaches to the eyes) top interior design 5 meter to the roof. In the middle of the city still no disturbing noise. The beds are great so you will wake up energized. Do not miss the great breakfast.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Manager, Dueño at CoolRooms Palacio de Atocha
Responded 12 Jul 2022
Dear @716anderss, Thanks a million for your charming review! We are absolutely delighted to read about how much you enjoyed your stay with us. The building is indeed a palace from 1852 and, as you said, the stairs are original from that time. I will make sure to share your comment with the whole team. They work really hard to make sure every guests feels taken care of. We hope you truly had a memorable experience discovering Madrid and can't wait for your next visit! Best wishes, Sonia Yagüe - Guest Experience Manager, Palacio de Atocha by CoolRooms Manor Hotels
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lorena Sh wrote a review Jul 2022
Miami, Florida55 contributions93 helpful votes
We were booked to stay here 4 nights. Left after one. We booked two rooms. One room was not available on the category ordered - we were downgraded with no refund. AC did not work. Manager was rude and not helpful. Rooms are big. That’s it. Dirty. Smell bad. Dark. Not safe at night. Pool isn’t enjoyable as it’s tiny and packed with diners and no room to sit. Front desk dark old stuffy - not as pictured. One elevator. Tiny. For the price they charge stay else where.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Manager, Dueño at CoolRooms Palacio de Atocha
Responded 5 Jul 2022
Dear @LoreShiMiami, Thank you for taking the time to share your experience with us. We are sorry you didn't enjoy your stay at our hotel. You had a reservation for two rooms in the Suite category, which were ready for you at your arrival time. When you told us that the AC wasn't working in one of them, we offered you a different room, but it had to be in an inferior category because we had no other Suites available. We also sent our technician to check the AC and fix any issues. You decided you didn't want to change rooms. I reiterate that we are sorry the hotel didn't live up to your expectations, but we tried our best to offer you a wonderful experience as we do with every one of our guests. Our whole team works hard to ensure excellence. Please, don't hesitate to let me know if there is anything else you would like to discuss with us. Best wishes, Sonia Yagüe - Guest Experience Manager, Palacio de Atocha by CoolRooms Manor Hotels
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$247 - $444 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridEmbajadores / Huertas / Centro
NUMBER OF ROOMS
34
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Frequently Asked Questions about CoolRooms Palacio de Atocha
Which popular attractions are close to CoolRooms Palacio de Atocha?
Nearby attractions include Essential Flamenco (0.2 km), Clue Hunter Madrid (0.4 km), and Sunset 80s (0.2 km).
What are some of the property amenities at CoolRooms Palacio de Atocha?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at CoolRooms Palacio de Atocha?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at CoolRooms Palacio de Atocha?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at CoolRooms Palacio de Atocha?
Yes, paid private parking nearby, secured parking, and valet parking are available to guests.
What are some restaurants close to CoolRooms Palacio de Atocha?
Conveniently located restaurants include La Vaca Argentina, Grama Lounge, and Taberna el Sur.
Are there opportunities to exercise at CoolRooms Palacio de Atocha?
Yes, guests have access to a pool and yoga classes during their stay.
Does CoolRooms Palacio de Atocha have airport transportation?
Yes, CoolRooms Palacio de Atocha offers airport transportation for guests. We recommend calling ahead to confirm details.
Is CoolRooms Palacio de Atocha located near the city centre?
Yes, it is 0.2 km away from the centre of Madrid.
Are any cleaning services offered at CoolRooms Palacio de Atocha?
Yes, dry cleaning and laundry service are offered to guests.
Does CoolRooms Palacio de Atocha offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.