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CoolRooms Palacio de Atocha

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Calle Atocha 34, 28012 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (259)
Room & Suite (126)
Dining (29)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 08/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from CoolRooms Palacio de Atocha
Updated 08/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 482 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
Perfectly situated at the 34 of Atocha Street, at a short walking distance from the Madrid’s city center, CoolRooms Atocha sits in the heart of Las Letras neighborhood, one of the most attractive areas in the city. CoolRooms Atocha is the flagship hotel from the CoolRooms brand, a majestic palatial house from 1852 rehabilitated into a luxury hotel that guarantees a memorable stay.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Yoga classes
Free breakfast
Bicycle rental
Casino and Gambling
Children's television networks
Paid private parking nearby
Wifi
Outdoor pool
Personal trainer
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary welcome drink
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Game room
Hiking
Horseback riding
Aerobics offsite
Patio
Walking tours
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Solarium
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
Languages Spoken
English, French, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
776Restaurantswithin 0.5 km
221Attractionswithin 0.5 km
280Reviews10Q+A28Room tips
Traveller rating
  • 251
  • 22
  • 3
  • 4
  • 0
Time of year
Traveller type
Language
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Popular mentions
EileenB wrote a review 24 Sep
San Francisco, California4 contributions
We loved our stay at Cool Rooms Atocha! We spent four nights at the beginning of our trip to Spain and one night at the end. The hotel is lovely, casual, comfortable and welcoming! The staff (thank you Alexis and everyone) are helpful and terrific. And the pool area is beautiful. Someone really put a lot of thought into this hotel. Cool Rooms s close/walking distance to so many must sees and dos, so well situated. I could move into room two and live there forever. My new favorite hotel! Thank you so much! Eileen
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Date of stay: September 2021Trip type: Travelled with friends
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pat s wrote a review 19 Sep
2 contributions
There are hotels and then there are GREAT HOTELS, and not just COOL ones. What made this hotel special was the fact that i was not just a person staying in a room, but a true guest of the property. The entire staff knew my name and room number. They kept track of me and my needs. They really become interested in everything I needed and went the extra mile. It felt like home. Gracias.
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Date of stay: September 2021
Value
Cleanliness
Service
Room Tip: Ask for the 4th floor.
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Response from CoolRooms Hotels , Atención al cliente/recepción at CoolRooms Palacio de Atocha
Responded 3 days ago
Dear M8740QVpats; Your review touch our hearts, thank you for choosing us and for giving us such wonderful feedback, our philosophy is “the best hosts in the best locations”. We are pleased to know that your stay exceeded your expectations and that you could feel at home for a few days, enjoying the wonderful experience of staying in an emblematic building in the center of Madrid. Thank you very much for your kind comments to our staff. This is the greatest recognition that we can obtain from our clients, and even more in these difficult times that we are all experiencing. Rest assured that we will pass on your comments to the entire team, they will delight to read your feedback. We hope we can welcome you back in your next visit to this beautiful city, we will receive you with a big smile with you permission your new home from Madrid. Best Regards Team CoolRooms Palacio de Atocha
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Lisa L wrote a review 2 Sep
West Rutland, vermont7 contributions6 helpful votes
I am from the United States and I am so lucky to have found this amazing hotel! The rooms are big and comfortable and just gorgeous. The housekeeping staff keeps them up so nicely! Extras including toiletries and robe and slippers! Wait until you see the shower! A loaded mini fridge! The pool is wonderful. Stylishly furnished everywhere you look. Delicious breakfast and dinner. The front desk staff is super friendly and knowledgeable. They are available 24/7! All of them are bilingual. That helped me so much! They go above and beyond to make sure you have an extraordinary and unforgettable trip. Very easy to get Ubers from this hotel, within walking distance of many amazing attractions! Don’t look anywhere else. This place has it all!
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Date of stay: September 2021Trip type: Travelled with family
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Response from CoolRooms Hotels , Atención al cliente/recepción at CoolRooms Palacio de Atocha
Responded 2 weeks ago
Dear 841lisal; Thank you so much for your kind words and detailed description about your last stay in CoolRooms Palacio de Atocha, we are delighted to read your wonderful review! Your feedback is extremely valuable to our team. We are so glad that you had such a cool experience in CoolRooms Palacio de Atocha. At CoolRooms we pride ourselves on the goodness, honesty, and friendliness of our staff. We are so glad you mentioned our room design. Regarding location, CoolRooms Atocha is near Gran Vía, Madrid’s bustling shopping paradise and 5 min walking of the new Canalejas gallery. Please rest assured that your thoughts will be shared with our staff, and they will be very happy to read it! We hope we can welcome you back in your next visit to Madrid, we will receive you with the door opens and a big smile. Best Regards Team Coolrooms Palacio de Atocha
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Greg wrote a review Aug 2021
3 contributions
Amazing hotel and staff. Rooms were totally updated, huge, and beautiful. Location was perfect as well. Stayed there with 2 children and they loved the pool during the hot Madrid afternoons. Would definatley stay again.
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Date of stay: August 2021
Value
Service
Sleep Quality
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Response from CoolRooms Hotels , Atención al cliente/recepción at CoolRooms Palacio de Atocha
Responded 3 weeks ago
Dear GregSpil; First thank you so much for your kind words, we are delighted to hear your experience with us. We are delighted to hear that the hotel was to your liking and that the size of our rooms was a surprise to you. Our location in the heart of Madrid ubicated in the neighborhood of Las Letras are the perfect located in a privileged place for all those guests who want to visit the main tourist spots in the city. We hope you could walk all the streets of Madrid and enjoy this wonderful city. We are very happy to know that your kids loved the pool. Furthermore, we are delighted to welcome you back in your next visit to Madrid. Best regards. Team CoolRooms Palacio de Atocha
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Navigate628507 wrote a review Aug 2021
1 contribution
We stayed in the suite and it was so luxurious and comfortable. Loved the lush bed , the massive space , quiet rooms , central location , fancy bathroom and outstanding service. I will come back again for a romantic trip . Highly recommend. Also, in comparison to other luxury hotels , this was great value for what you get.
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Date of stay: August 2021Trip type: Travelled as a couple
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Response from CoolRooms Hotels , Atención al cliente/recepción at CoolRooms Palacio de Atocha
Responded 3 weeks ago
Dear Navigate628507; Thank you so much for your feedback and for choosing us for your stay, it's a great pleasure to read comments of our clients with high qualification. At CoolRooms we pride ourselves on delivering the most memorable of experiences, and it is truly pleasing to read your words. Thanks for rating our beds, our spacious rooms, our location, bathrooms and services, we work every day to improve our service and hospitality we are so pleased to hear you loved our space. It’s our pleasure to do whatever we can to make your visit a great one, and we hope to see you again soon. Best Regards Team CoolRooms Palacio de Atocha
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PRICE RANGE
US$198 - US$415 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridEmbajadores / Huertas / Centro
NUMBER OF ROOMS
34
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Frequently Asked Questions about CoolRooms Palacio de Atocha
Which popular attractions are close to CoolRooms Palacio de Atocha?
Nearby attractions include Clue Hunter Madrid (0.4 km), Sunset 80s (0.2 km), and El Gran Escape (0.4 km).
What are some of the property amenities at CoolRooms Palacio de Atocha?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at CoolRooms Palacio de Atocha?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at CoolRooms Palacio de Atocha?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at CoolRooms Palacio de Atocha?
Yes, paid private parking nearby, secured parking, and valet parking are available to guests.
What are some restaurants close to CoolRooms Palacio de Atocha?
Conveniently located restaurants include Le Coq Atocha, Lola Si Mola, and Pizzart Canalejas.
Are there opportunities to exercise at CoolRooms Palacio de Atocha?
Yes, guests have access to a pool and yoga classes during their stay.
Does CoolRooms Palacio de Atocha have an airport shuttle?
Yes, CoolRooms Palacio de Atocha offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is CoolRooms Palacio de Atocha located near the city centre?
Yes, it is 0.2 km away from the centre of Madrid.
Are any cleaning services offered at CoolRooms Palacio de Atocha?
Yes, dry cleaning and laundry service are offered to guests.
Does CoolRooms Palacio de Atocha offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.