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Barcelo Emperatriz

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1 room 2 adults 0 children
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346 Reviews from our TripAdvisor Community

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Showing 126: English reviews
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Helsinki, Finland
Reviewed 6 days ago NEW

We spent 3 nights at Barcelo Emperatriz during our trip in Madrid. We found the location of the hotel very good. Its located in a beautiful and quiet neighborhood, a bit outside the busy and touristy city centre but it had metro stations in walking distance so we could easily access all the attractions, shopping streets and football stadium by...

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Helpful?
2Thank Anna88P
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear guest, Thank you for such an incredible review and for taking the time for sharing your experience. Your comments will be useful to improve our bar service. Service in our terrace is available just during the summer time, however you are totally right, why not let to enjoy a drink when guests have the chance to enjoy our good...

Miami, Florida
Reviewed 1 week ago

I actually enjoyed staying in my room because of the comfort. The bathroom and toiletries were very comforting and of quality. I was able to rest and enjoy my stay in Madrid, thanks to the peaceful and warm feeling I had at the hotel once I was back from touring the city.

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank britica
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear guest, Thank you for the great feedback of your recent holiday experience at our Barceló Emperatriz; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are also very pleased to read your complété satisfaction with...

Reviewed 1 week ago via mobile

Hotel is very nice but beware of being charged $27 euro a person for breakfast. We booked breakfast included with hotels.com, but the hotel said that no such thing existed. They insisted we pay for breakfast in addition to our room. If they had told us before we sat down and started eating, we definitely would have chosen to spend...

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Helpful?
Thank Lydia R
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear Guest, Thank you for having chosen us and for taking the time on leaving us your review. The opinions of our guests have a great value for us. We regret you haven't been informed about the price of breakfast. it surprises us to read the comment that "our staff insisted you to pay for breakfast". Some guests have it...

Amsterdam, Netherlands
Reviewed 2 weeks ago

Great boutique hotel. Beautiful rooms, very comfortable beds, nicely appointed bathroom and everything available in the room that would make your business or holiday trip comfortable. Perfect breakfast with very attentive staff and nice lobby/bar area. Truly deserves all of its five stars.

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Helpful?
Thank paulus_adams
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear guest, Thank you so much for having chosen us, we are very happy to know you did the right decision staying with us, we also want to thank you for taking the time sharing your experience. We value all the opinions received from our guests, since they help us to keep the high standards. We are glad to know...

Cardiff, United Kingdom
Reviewed 3 weeks ago

The rooms are of a very high standard, spacious, comfortable and clean. My only gripe would be one or two of the front of house staff could have been a bit more helpful/interested when dealing with a very simple request that although was sorted out, felt like it was an inconvenience which you don't expect from a 5 star hotel....

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank 420zachariasa
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear guest, Thank you for having chosen us Barceló Emperatriz and for taking the time for sharing your experience. The opinions from our guests have a big value for us to keep with the high standards. We regret the service provided by our reception staff wasn't helpful during your stay, our team is focus to give always excellent guest service,...

Seoul, South Korea
Reviewed 3 weeks ago

Room conditions and breakfast quality were good. And staffs in restaurants are very kind and good educated. If staffs in front desk are kinder and look happier, that is perfect. I'd like to recommend this hotel to friends

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank eoms683
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear Mr. Eom, It has been a pleasure to have you and your family in our hotel, thank you for staying at Barceló Emperatriz and sharing your experience. All the comments from our guests are very helpful to keep the excellence on the service we provide. Thank you, one more time, for appreciating breakfast quality and highlight the work of...

Reviewed 3 weeks ago via mobile

The positives of a great staff and lovely breakfast buffet does not offset the numerous issues we had with the room. Mechanical and other problems were quickly resolved but shouldn't have happened in the first place. Lack of drawer space, one hook in the bathroom, no towel rack, lights on timers that went out while you are in the room...

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Helpful?
Thank Ruth20904
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear guest, We want to thank you for having chosen Barceló Emperatriz and for taking the time for sharing your opinion. We value all the feedback from our guests that help us to keep our high standards. We want to apologize for the inconveniences found in your room, although we are glad everything was fixed quickly by our maintenance deparment,...

Dublin, Ireland
Reviewed 4 weeks ago via mobile

Myself , my mam and my aunt recently spent two nights in this fabulous hotel. All the staff were really friendly and arriving at the hotel was a lovely welcome to the city. We were offered refreshments as soon as we arrived and our room was ready when we arrived . The rooms are really lovely and nicely decorated. Good...

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Helpful?
Thank Katie010
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear Katie, All the team wants to thank you for staying and Barceló Emperatriz and taking the time for sharing your experience. All the comments from our guests help us to keep offering the excellence on service. We are glad to know our location in Barrio de Salamanca was fantastic to discover best from Madrid in a short walk. To...

London, United Kingdom
Reviewed 4 weeks ago

Disappointing. Looks the part - very stylish. Rooms are clean and comfortable. But the noise insulation is non existent. Impossible to sleep without earplugs - we could hear people from upstairs talking and walking about. Our room was also next to the linen closet and all day and evening long we had staff coming and going, banging about, slamming the...

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Helpful?
2Thank PF2UK
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear guest, We want to thank you for having chosen us and for taking the time for sharing your experience. We take very seriously the opinion of our guests since help us to improve our service. We deeply regret to hear your stay with us was disappointing. We take very seriously the rest of our guests, we would like to...

Nashville, TN
Reviewed 18 February 2017 via mobile

This hotel was a fabulous find for the price...TripAdvisor reviews were all accurate in saying it is in a safe area and is solid in both room quality and service. We checked in very early from an overnight flight and were promptly given a room without issue. Check in was quick, and employees were very cordial with perfect English. Decor...

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Helpful?
2Thank Vandy05
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear guest, All the team wants to thank you for staying at Barceló Emperatriz and taking the time for sharing your experience. We read all our guests opinions carefully since it help us to improve our services. We are glad to know we lived up your expectations about our hotel and you were happy for having chosen us. We would...

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Staying in Barrio de Salamanca

Neighbourhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighbourhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Restaurante Mutis
Restaurante Mutis
Cuisines: Mediterranean
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about Barcelo Emperatriz

Address: Calle Lopez de Hoyos 4, 28006 Madrid, Spain (Formerly Hesperia Emperatriz)
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: ₹ 8,931 - ₹ 21,252 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Barcelo Emperatriz 5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Hesperia Emperatriz Hotel Community Of Madrid
Hotel Style:
#9 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Emperatriz staff and other travellers.
9 questions
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sheffield
Fullerton, California
3 months ago
sheffield
Manchester, United Kingdom
2 months ago

See all questions (9)

Questions? Get answers from Barcelo Emperatriz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep away from the staff service areas if you want to get any rest”
 of 5 bubbles PF2UK, 28 Feb 2017 | Read review
“Avoid the rooms with internal courtyard views”
  • Separate toilet
  • Double made up as two singles
  • Storage space with a secure drawer style safe
  • Desk with view of the internal facing window
 of 5 bubbles Sayer, 25 Jan 2017 | Read review
“Higher floors better viewsu”
 of 5 bubbles harveyjm31, 27 Dec 2016 | Read review
“family friendly, access to publich transportation, family suites a GREAT value”
 of 5 bubbles V5681PHtimf, 25 Dec 2016 | Read review
“Maybe pay extra for a higher category room, to have a bit more space.”
 of 5 bubbles piccolita, 20 Dec 2016 | Read review
5 of 5