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Heritage Madrid Hotel

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Traveller (67)
Room & Suite (42)
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Overview
  • Excellent86%
  • Very good14%
  • Average0%
  • Poor0%
  • Terrible0%
2 weeks ago
“Great service”
4 weeks ago
“We actually felt like true "guests".”
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
5 Star accommodation
All hotel details
Additional information
Offers from Heritage Madrid Hotel
Offers & Announcements: 10% off room rate
Offers from Heritage Madrid Hotel
Offers & Announcements: 10% off room rate
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (56)
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1 - 5 of 18 reviews
Reviewed 2 weeks ago via mobile

Amazing service & attention to us, especially from office manager Marcos Cos. We had to get to the airport when there was a taxi strike and there were no taxis available and he along with the porter helped us to get there by using the...More

2  Thank montserratmevi
Response from Heritage M, Director General at Heritage Madrid HotelResponded 2 weeks ago

Dear Montserrat, Thank you for your comment on TripAdvisor regarding your recent stay at Heritage Madrid Hotel. We are pleased to hear that our team members did their best to ensure your daily adventure was exciting and worthwhile. That is what Heritage Madrid Hotel is...More

Reviewed 4 weeks ago

This hotel had it all. It is new and truly beautiful, with wonderful, happy and friendly staff and wonderful service. We had two rooms for 4 nights and it was a lovely hotel to come back to every night. I don't think I heard the...More

Thank marthakent
Response from Heritage M, Director General at Heritage Madrid HotelResponded 3 weeks ago

Dear Martha, Thank you for taking the time to share your wonderful experience on TripAdvisor. We will never grow tired of reading such complimenting reviews for providing the type of service that warrants feedback such as yours. We will continue living up to Heritage´s committment...More

Reviewed 4 weeks ago via mobile

We recently spent a weekend in Madrid and stayed in this hotel. It is a beautiful hotel but what made the trip was the friendly staff at reception in particular Marcus & Javier. They were extremely helpful and really helped us make the best use...More

Thank nevilleandrea15
Response from Heritage M, Director General at Heritage Madrid HotelResponded 4 weeks ago

Dear Andrea, Thank you so much for having taken the time to write such favourable review of Heritage Madrid Hotel and for your compliments. Knowing that our guests enjoy their stays is most rewarding and it is always a great source of motivation for us...More

Reviewed 13 July 2018 via mobile

During our stay the staff was very lovely and super helpful, specially Mr. Marcos. The location was perfect, as it is located in a beautiful area that is close to almost everything. The interiors are new and well thought of.More

Thank ReemAli90
Response from Heritage M, Director General at Heritage Madrid HotelResponded 5 weeks ago

Dear Guest, Thank you for the glowing review of our hotel! Your feedback is very helpful to others thinking of staying with us. Wonderful to know that you loved our location, facilities & services and the friendly hosts. From all of us at Heritage Hotel,...More

Reviewed 9 July 2018 via mobile

It reminds me of hotels before 10 years ago were the receptionist were so helpful. My visit was above expectations since i book everything by them especially a guy name “Havier” don’t know the exact spell of his name even he booked for us the...More

Thank Ammar A
Response from Heritage M, Director General at Heritage Madrid HotelResponded 10 July 2018

Dear Ammar, We greatly appreciate your heartfelt feedback and recommendations. As you stated, our team does make a personal difference by consistently providing genuine care and exceptional service in order to ensure every guest a memorable stay and experience. We look forward to welcoming you...More

View more reviews
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Room Service
Restaurant
Hotel Amenities
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Room Service
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Details
Price range
US$ 160 - US$ 655 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#58 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 160 - US$ 655 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#58 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (67)
Room & Suite (42)
Dining (10)
Business Centre & Event Rooms (3)
Nearby
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights
frame the neighbourhood of Barrio Salamanca. With
beautiful condominium buildings that make up most
blocks in this area, this part of town is refined and
quiet. It is also host to a few of the city's large
shopping avenues, including Calle Serrano and Calle
Jose Ortega y Gasset. A walk down these streets will
reveal upscale chains, small boutiques, and plenty of
...More
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Room Tips
"Our room had a lovely small balcony in the sun"
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"Great breakfast and service."
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"Las habitaciones exteriores en la parte superior son muy luminosas y con buenas vistas."
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