Hotel was very clean and pleasant. The breakfast selection was good, and the staff very helpful and friendly. the Hotel isn't as easy to get to as a map may show, and I think more attention needs to be given to the shuttle service that is run by the hotel. Overall, pretty good!
This was the perfect airport hotel. It has very nice amenities such as a pool, garden area, small bar/restaurant, and airport shuttle. The front desk reception staff and the restaurant staff are very helpful and friendly. It was the perfect place for us to land in Madrid, get some food and rest, and take off again. Thank you Hotel Nuevo Boston for making our short stay very enjoyable!
Positive: Close to the airport. Nice pool and restaurant. Plenty of street parking. Comfortable bed and bathroom. Negative: The area smells like sewage. Expensive food items and no breakfast included. No coffeemaker in the room.
The staff was very friendly and eager to help. the room wasspacious and tidy. It was cleaned and the towels were changed every day. I was really surprised how quiet it was : I did not hear any noise neither from the street nor from the neighbouring rooms. There was no kettle in the room, but they explained that by the COVID-19 restrictions. The food in the restaurant was good and the waiters were very nice. When one of them could not explain something in English they immediately found another member of the staff who spoke good English and the problem was solved. I liked the buffey for breakfast! There was enough food and it was various. The airport transfer was perfect: on time, very polite and helpful driver. Thank you!
Very clean place close to the airport. Staff are very friendly and welcoming with a BIG smile. Staff are ready to help you and make you happy with any request. Rooms are spacious and very clean and net. I am planning to book next time I am going to Madrid.
No basic necessity such as drinking water in room and slow counter service even though there are few guest. Breakfast starts at 7am! 80% of hotel breakfast starts at 6 am. So you are the bottom poor 20%.
Good service, clean rooms, friendly staff and shuttle service to the airport both ways. Everybody was very nice. Breakfast was very good. Walking distance to a mall. Great option to spend the night near the airport
Nice and quite small hotel and clean room. Nice staff. Bar was nice and beer was cold. Good connection to airport and to city. Not bad word about anything. Definitely my choice next time I visit Madrid.
Perfect Hotel in Madrid, very friendy and helpfull crew , close to a lot of shopping centers , 5min from Madrid Airport. Comfortable under ground parking in the Hotel with charge .Comfortable room well equipted and very clean.
We only stayed one night, so didn't use all the amenities. The room was very good (and the air conditioning very welcome!) and the restaurant food excellent and not expensive. There are one or two other restaurants within walking distance (10-15 min.), though one was closed (not sure if that is temporary or permanent). The hotel itself is located in an industrial/commercial neighborhood, as opposed to residential, so there isn't much in the way of shops or restaurants nearby (within walking distance). The only issue we had was that we didn't realize that one had to call from the airport to schedule a pickup there, and a driver from another hotel said that all we needed to do is wait, so we waited and waited .... finally calling and the van came about 15 min. later. Apparently that information is buried in an email, it really should be much more prominent (and what would happen if you don't have a mobile phone that works in Europe?).…