We have visited several hotel since March 2020 and all of them have shown a slight decline in service. The exception to this trend is the Manadrin Oriental in Barcelona. We have had the most fabulous experience in the 2 days we have stayed. All of the staff were welcoming, warm and so very helpful. The hotel itself is beautiful and the rooms are fantastically comfortable. Food and drink are divine. But just to reiterate my original the point…,the most outstanding aspect of this hotel is the people who look after you during your stay. I would recommend this hotel over and over again. Well done to the all the staff….you were amazing and we will be back!
The Mandarin Oriental is in a great location in Barcelona. But on this trip I found it was experiencing some wear and tear, especially after staying at the swanky new Four Seasons in Madrid. The contrast was just too big. Our room had stains on the wall but not very noticeable, and the bed was not ironed well on two days. I found scuff marks on the desk. It's not cheap either. I hope they renovate this hotel because it still has the best location. You can walk to almost everywhere.
Perfectly located hotel in the center of Barcelona! We booked a family stay here (3 rooms) and we are located together on the same floor. Hotel staff was very nice same for restaurants. We will come back! Pure MO Experience ! Kids were more than welcome and everything was perfect from beginning to the end.
MO Barcelona. Fantastic and modern property (the suites are incredibly spacious and nice - try to get a room over Passeig de Garcia) and amazing location. The staff were amazing - what you would expect from a MO - incredibly helpful and polite - always tried their 110% to assist us with any requests for help - last minute or planned. The Spa was also amazing! The only constructive criticism that we can give is in room dinning menu which is the same/identical to the menu in the main restaurant and the appetizers the same as the Bank Bar. It did help that the hotel has a Michelin Star restaurant that is unbelievable. Going back to in-room dining - cross coverage in all the F&B venues is certainly an issue but not as much of an issue as the selection - the menu should be made more varied (not 5 types of ham for example) one or two main courses, one or two salads, one sandwich and a burger - very limited options. The menu lacked imagination and was far too limited - my advice would be to get rid off the menu and start from scratch with some basics you see in all hotels globally (at least for the in-room dining) - the menu doesn't need to a huge but MO should compare the Barcelona menu with the MO Dubai, London or any Jumeirah hotels. Embarrassed to admit that one or two late nights we resorted to Glovo which shouldn't happen at a hotel with caliber of MO. I have to say though that if the in-room dinning is the only issue I am raising then the remainder of our stay/hotel experience was wonderful especially the staff - at all levels from house keeping to concierge to guest services who did an awesome job of helping me plan my wife's birthday. Definitely would give it a five star and recommend it as strongly as recommending a change of the menu (in-room dinning, restaurant and bar) NEXT WEEK. Five star stay! If in Barcelona....don't go anywhere else!!!!!…
Thank you for a wonderful birthday celebration lunch at the Blanc for my daughter. We all had a wonderful time. Special thanks to Edouard and his F&B team including Luigi, Federica, Alberto and the chef. The food was delicious particularly the lamb, very tender. The kids love the birthday cake surprise. Many thanks again!
We cannot recommend this place enough. From the moment we got there, the lovely staff had our mandarin-suite ready, which was some of the most luxurious and spacious suites you could imagine, right in the center of Barcelona. We can write endless pages about this, but we will let our pictures speak! 6 stars!
The best customer service/ concierge experience I have ever received. Staff were friendly, courteous, professional and did everything they could to accommodate all of my special requests. Thank you for making my trip to Barcelona so memorable.
Had a coffee and cake . Was not in-house guest and I felt it immediately at the service level .Very distant service , got my coffee and waited more then 15min for carrot cake wat turned out to be a dessert! Didn’t liked the flavour and didn’t eat it ...but nobody couldn’t care about it .
This boutique property is an oasis in the middle of the bustling Barcelona city center. The moment you step into the hotel you realize it is not like any other. The sleek design is both modern and comforting. The staff is professional and considerate. Our rooms were spotless, well-designed, and stocked with the proper amenities. Daily housekeeping was prompt, thorough, and unobtrusive. The spa was intimate. The treatments were top notch. The therapists were kind and skilled. There is a small pool and modest workout facility. The restaurant offerings - even amidst covid restrictions - were great. The service was responsive. The offerings were broad and imaginative. After a busy day of walking, the lounge was the perfect place to relax for a drink with friends or a meal. The concierge was knowledgeable and helpful. We used the car service to and from the airport - it was worth the money. The concierge was also particularly knowledgeable about art offerings in the area. That was a treat. This is a top bet for Barcelona.…
Mandarin Oriental is my favourite hotel brand and MO Barcelona exceeded expectations. Firstly apologies for the photos.. the room photos attached I took as screenshots from my videos from Instagram. The hotel amenities were beyond expectation, the spa which I believe is the largest in Barcelona was impressive, food on the rooftop was delicious and the best pasta I’ve had in Spain! It was also unbelievable value. I can’t wait to visit again!
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