We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

NH Collection Palacio de Burgos

getaroom.comUS$ 89*
View Deal
#2 of 51 Hotels in Burgos
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 114*
US$ 89*
Great Deal
US$ 102*
US$ 103*
Compare best prices from top travel sites
and 8 more sites!
Professional photos
NH Collection Palacio de Burgos
NH Collection Palacio de Burgos
Panoramas (13)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,472 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 261: English reviews
Start your review of NH Collection Palacio de Burgos
 Click to rate
Calgary, Canada
Reviewed 1 week ago NEW

This was definitely not the cheapest place to stay in Burgos but for a 5-star hotel, it was still reasonable. We took the breakfast included option and the breakfast was deluxe. Only complaint was that the eggs were undercooked. They'll even make a custom smoothie. Breakfast is served in the former cloisters area of the monastery. Front façade of the...

 Report
Helpful?
Thank SLB1952
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear SLB1952, hank you for taking the time to write a review, and I am sorry the little problem with eggs in breakfast. We take all guest feedback very seriously, and we're constantly improving all aspects of our service and facilities. We even use online reviews to retrain employees. I hope you will consider staying with us again so that...

Sydney, Australia
Reviewed 2 weeks ago

We have stayed in a few NH hotels and this on is the most impressive from the inside and out side, but the staff and the room was not as good as we have had in the past. We requested a room with a large bed and shower and were told that they only have large beds in rooms with...

 Report
Helpful?
Thank 564norm
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear 564norm, Thank you so much for staying at Hotel NH Collection Palacio de Burgos during your recent visit to Burgosd. We are so grateful for your feedback, and we thank you for taking the time to review your experience on Tripadvisor. We hope to see you again soon! Kindly, Alfonso Ruiz

Bicester, United Kingdom
Reviewed 2 weeks ago

Our five nights stay in the NH Collection Palacio de Burgos couldn´t be better or more pleasant. The place is simply perfect - the rooms are magnificent, ample, with great beds and plenty of light. The location is also excellent - just two minutes walking from the Cathedral. And the service is superb- they will do everything in their hands...

 Report
Helpful?
Thank Mateo C
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Mateo C, We would like to thank you for the time you took to share your opinion in Tripadvisor in reference to your last stay with us. At the Hotel NH Collection Palacio de Burgos is our aim to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in...

Oakland, CA
Reviewed 2 weeks ago

A friend recommended the hotel and we were glad to have chosen it - just across the river with a view of the cathedral towers, windows that opened to let in fresh air, and a short walk to two different bridges. The room (superior double) was quite large with a good bathroom, fine toiletries and plenty of towels. The closet...

 Report
Helpful?
Thank SaraEOakland
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear guest, Thank you so much for staying at NH Collection Palacio de Burgps during your recent visit to Burgos. We are so grateful for your feedback, and we thank you for taking the time to review your experience on tripadvisor. We hope to see you again soon! Kindly, Alfonso Ruiz

Northants
Reviewed 3 weeks ago

Room was great, everything you could wish, with large bathroom, plenty of storage, power points, lights, and cushions. Clean, easy access. It is just two minutes walk across the road to the incredible cathedral, and all the bars and cafes, just across the river. Lovely river walks outside as well. Five minutes to central market, worth a trip. Staff perfect....

 Report
Helpful?
1Thank AndyLFC_9
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Guest, Greetings from Burgos and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Burgos! Best regards, Alfonso Ruiz

Reviewed 21 March 2017 via mobile

We have travelled to Spain many times but we never have booked such good hotel for only 89 euros. We are traveling with a 2-years old girl, this place is super spacious and has all the comfort that you can find in 5 star hotel in USA. The service is amazing. It has the best bed and bed sheets we...

 Report
Helpful?
1Thank Jarice D R
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Jarice D R, Thank your very much for your nice review in Tripadvisor. It´s very important for us to know the level of satisfaction of our customers. I wish to greet you in a future stay at the NH Collection Palacio de Burgos. Best regards, Alfonso Ruiz

england amersham
Reviewed 14 March 2017 via mobile

Everything about this hotel is great apart from the most appalling service imaginable. It's a great location well appointed and initially gives a good impression. Convenient car parking and nicely appointed rooms . Unfortunately the service in the bar / restaurant lets the whole place down . Virtually ignored at the bar I worked hard to order some drinks and...

 Report
Helpful?
Thank johnbowen87
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear johnbowen87, Thanks for your review. We were so sorry to read that we did not meet your expectations during your stay with us. We regret the obvious disappointment in our service and many hopes that we will have the opportunity to welcome you back to the NH Collection Palacio de Burgos, so that we can strive to restore your...

Madrid
Reviewed 6 March 2017

We spent the weekend visiting Burgos and surrounding area and this hotel allows you to have everything you need to see at walking distance. This historic building combines very swiftly the old and new. The rooms are big and comfy and have flat screens, Nespresso machines and free Wi-Fi. Breakfast is definetely a highlight of the day as it provides...

 Report
Helpful?
Thank JAVIER_M_ESPARZA
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Javier_M_Esparza, Thank you for posting a review on Tripadvisor. It was so nice to read your review and thank you for your kind words about our service; the team will be pleased. I hope we can welcome you back soon. Best regards Alfonso Ruiz

Beit She'an, Israel
Reviewed 2 March 2017

I was with a colleague and in Burgos for less than 24 hours. With the exception of a couple of really expensive hotels, this one seemed the nicest and in the best location. There was free street parking outside the Hotel and we luckily found a spot. The car park in the hotel is expensive. We arrived at midnight and...

 Report
Helpful?
1Thank BJREisman
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear BJREisman, We are thrilled with you great feedback given regarding your recent stay at NH Collection Palacio de Burgos. It is an honor that from more than 50 hotels in the city, you have chosen us as your favorite! The things we enjoy the most are likely to be repeated- so, we are looking well forward to your return....

Stockholm, Sweden
Reviewed 17 February 2017

Very well laid out breakfast with individually scrambled eggs made up for the fact that the restaurant was closed Sunday night and the rain was pouring down. The bar menu was the same as the room service which was adequate. On departure we left an item in the room safe. We called about this and sent an email. When we...

 Report
Helpful?
Thank Lars N
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Lars N, Thank you for this review of your recent stay at NH Collection Palacio de Burgos. We are very happy for your positive comments and looking forward to welcome you back very soon. Best regards Alfonso Ruiz

836 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (499)
Viewed
View from Room (14)
Viewed
Hotel & Grounds (76)
Viewed
Dining (13)
Viewed
Room/Suite (127)
Viewed
Bathroom (51)
Viewed
Pool/Beach Area (1)
Viewed
Business Centre/Function Rooms (3)
Viewed
Family/Play Areas (3)
Viewed
Other (211)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (262)
Viewed
Amenities (29)
Viewed
Junior Suite (47)
Viewed
Premium (38)
Viewed
Dining (39)
Viewed
Standard (28)
Viewed
Suite (43)
Viewed
The Hotel (38)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (75)
Viewed
Room/Suite (5)
Viewed
Bathroom (3)
Viewed
Business Centre/Function Rooms (4)
Viewed
Dining (18)
Viewed
Hotel & Grounds (13)
Viewed
Family/Play Areas (3)
Viewed
Other (29)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these Burgos hotels
0.1 km away
AC Hotel Burgos
AC Hotel Burgos
#4 of 51 in Burgos
689 reviews
0.6 km away
Hotel Silken Gran Teatro
0.3 km away
Meson del Cid
Meson del Cid
#3 of 51 in Burgos
530 reviews
Show Prices
Show Prices
Show Prices
0.5 km away
Hotel Rice Palacio de los Blasones
0.6 km away
Abba Burgos Hotel
Abba Burgos Hotel
#6 of 51 in Burgos
719 reviews
0.5 km away
Hotel Forum Evolucion
Hotel Forum Evolucion
#1 of 51 in Burgos
409 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The NH Collection Palacio de Burgos hotel in Burgos is located right in the city center, perfect for getting to know one of Spain's most interesting and cultural cities and the surrounding Castilian region. ... more   less 

Additional Information about NH Collection Palacio de Burgos

Address: Calle Merced 13, 09002 Burgos, Spain (Formerly NH Palacio de la Merced)
Region: Spain > Castile and Leon > Province of Burgos > Burgos
Price Range: ₹ 5,404 - ₹ 11,861 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Palacio de Burgos 4*
Number of rooms: 110
Reservation Options:
TripAdvisor is proud to partner with NHHotels, Booking.com, Expedia, Orbitz, Hotwire, Hotels.com, Travelocity, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your NH Collection Palacio de Burgos reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Nh Palacio De La Merced Hotel Burgos
Nh Hotels Burgos
Nh Hotel Burgos
Hotel Style:
#1 Business Hotel in Burgos
#1 Luxury Hotel in Burgos
#1 Family Hotel in Burgos
#1 Romantic Hotel in Burgos
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from NH Collection Palacio de Burgos staff and other travellers.
9 questions
Ask a question
Burgos, Spain
over a year ago
Salamanca, Spain
over a year ago
Canby, Oregon
over a year ago

See all questions (9)

Questions? Get answers from NH Collection Palacio de Burgos staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Loved our room with view of the river, but it could be noisy in warmer weather. The double doors kept out the noise of a lively wedding.”
  • Zoomed view from our room at sunset
SaraEOakland, 7 Apr 2017 | Read review
“Ask for a room opposite the Cathedral and River.....I didn't get one....but maybe you will.”
BJREisman, 2 Mar 2017 | Read review
“did not pay attention '”
jenaMacabim, 20 Dec 2016 | Read review
“Ask for a room with a view to the Cathedral”
cmcquintas, 21 Oct 2016 | Read review
“Views of cathedral”
Floplace, 17 Oct 2016 | Read review
5 of 5
getaroom.com
US$ 89* /night
View Deal
NH HotelsUS$ 102
Booking.comUS$ 103
TripAdvisorUS$ 89
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates