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Iberostar Grand Hotel Mencey

1,955 reviews
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Traveller (846)
Room & Suite (349)
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Overview
  • Excellent62%
  • Very good27%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“garden view”(34 reviews)
“five star hotel”(22 reviews)
“santa cruz”(256 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Offers from Iberostar Grand Hotel Mencey
Special Offer: Code 10% Off: EXTRA10
Hotel deals
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Reviews (1,955)Write a Review
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All reviewsgarden viewfive star hotelsanta cruzindoor poolgreat facilitieshalf boardhotel guestssalt watercolonial stylefabulous hotelbeautiful gardenspoolside restaurantbreakfast buffetrestaurant staffpool sidepublic areasper day
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1 - 5 of 897 reviews
Reviewed 4 days ago

We were there for the carnival. When we arrived back to the hotel, late in the evening, we could clearly hear a lot of disturbing noise made by quiet young guests dressed as clowns and using some electronic devices to make a hell of a...More

Thank Debestekeuze
Response from IberostarHoteles, Quality manager at Iberostar Grand Hotel MenceyResponded 2 days ago

Dear guest, First of all, we want you to know that the way you have described your stay with us at Iberostar is really helpful and we thank you for providing your rating. However, we have taken your feedback regarding the area you raise seriously...More

Hotel's Favourite
Reviewed 10 January 2018

We stayed here just after Xmas. The street in front is busy, so light sleepers may want to pay more for a garden view. The hotel has a nice pool, especially for Santa Cruz hotels. Service at the front desk was good - someone quickly...More

1  Thank Prolix50
Response from Hoteles2017, Quality Manager at Iberostar Grand Hotel MenceyResponded 11 January 2018

Dear guest, First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Grand Hotel Mencey and we want to thank you for sharing your experience with others. Our staff will be particularly...More

Reviewed 4 days ago via mobile

I had an overnight stay here while on a business trip. The staff were very friendly and efficient. I had cooked a garden view room which overlooked the pool, was perfect to enjoy a morning coffee on the balcony. Breakfast catered for a wide variety...More

Thank Andrew M
Response from IberostarHoteles, Quality Manager at Iberostar Grand Hotel MenceyResponded 3 days ago

Dear Andrew, We would like first and foremost to thank you for choosing Iberostar Grand Hotel Mencey for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home from...More

Reviewed 1 week ago via mobile

Hotel of this size and being kept in such exceptional condition is amazing. Everything is nice clean and spacious. Entire hotel staff is professional and willing to assist in any moment. Double room is nice and cosy. Breakfast options ate close to limitless, if you...More

Thank AngeloB971
Response from IberostarHoteles, Quality Manager at Iberostar Grand Hotel MenceyResponded 5 days ago

Dear Angela, Thank you very much for your review. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. Our combination of both a friendly and competent service is one of our highest priorities...More

Reviewed 1 week ago

Our room was overlooking a street which was noisy during the early hours when refuse was being collected. The room had no tea and coffee making facilities. I was unable to access the TVs HDMI port so couldn't cast from lap top onto the TV....More

Thank Gary W
Response from IberostarHoteles, Quality Manager at Iberostar Grand Hotel MenceyResponded 1 week ago

Dear Gary, We would like to thank you for choosing Iberostar Grand Hotel Mencey for your holiday. Your friendly comment is an incentive for us to continue to the best of our ability so that all our guests feel as comfortable as you were in...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$ 113 - US$ 217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Santa Cruz de Tenerife
#1 Business Hotel in Santa Cruz de Tenerife
#1 Luxury Hotel in Santa Cruz de Tenerife
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 113 - US$ 217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Santa Cruz de Tenerife
#1 Business Hotel in Santa Cruz de Tenerife
#1 Luxury Hotel in Santa Cruz de Tenerife
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (846)
Room & Suite (349)
Dining (77)
Pool & Beach (65)
Amenities (54)
Business Centre & Event Rooms (14)
Family and Play Areas (11)
Questions & Answers
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86ClaireR
24 February 2018|
Answer
Response from 86ClaireR |
Is there an email address for the hotel please
0
Votes
Oltforaweekintsun
12 February 2018|
AnswerShow all 6 answers
Response from IberostarHoteles | Property representative |
Dear Customer, Thank you for your interest in our hotel Iberostar Grand Hotel Mencey 5*. We would like to inform you that the towels are provided by the hotel. We would like to suggest you to contact the hotel directly... More
0
Votes
Google Translation
GammelMont
3 February 2018|
AnswerShow all 6 answers
Response from IberostarHoteles | Property representative |
Dear Customer, Thank you for your interest in our hotel Iberostar Grand Hotel Mencey 5*. We would like to suggest you to contact the hotel directly for more details about the room allocations or any other request you may... More
0
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12345632
Room Tips
"Consider upgrading if your room is located on the noisy street side."
Read review
"Pay for a room away from the road"
Read review
"Get a garden view, more expensive but you don't have to listen to bin wagons and local hospital..."
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"We were in room 474 which was really good"
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