We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
24/12/2017 25/12/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Iberostar Grand Hotel Mencey

    Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
    011 34 911 23 79 39
    Call
    Hotel website
    Save
    Lowest prices for your stay
    24/12/2017 25/12/2017
    Are these your travel dates?
    TripAdvisor uses this information to find you the lowest prices for your stay.
    US$ 196
    US$ 198
    US$ 198
    Traveller (778)
    Room & Suite (332)
    Storyboard
    Overview
    • Excellent62%
    • Very good27%
    • Average8%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “garden view” (32 reviews)
    “five star hotel” (22 reviews)
    “santa cruz” (243 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Iberostar Grand Hotel Mencey
    Special Offer: Code 10% Off: EXTRA10
    Hotel deals
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Rooms
    24 Dec25 Dec
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$ 194.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Santa Cruz de Tenerife hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "0d2f132dc37e47e69c410864726b440a", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":1555517,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":24,"month":12,"year":2017},"checkout":{"day":25,"month":12,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"0d2f132dc37e47e69c410864726b440a","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":206,"lowestMetaPrice":194,"additionalPartner":false,"highestMetaPriceDisplay":206,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":206,"lowestMetaPrice":194,"highestMetaPriceDisplay":206,"hotelName":"Iberostar Grand Hotel Mencey","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjBkMmYxMzJkYzM3ZTQ3ZTY5YzQxMDg2NDcyNmI0NDBhIiwiQUlLIjoiNGJmNWEzNmYzMjc0NDYzMGJlNWIzNTljNmRlMzlmYzUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": false, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "24/12/2017", "checkOut": "25/12/2017", "lowestPrice": "US$ 194", "hasDates": true, "hacComplete": false, "contentIdMappings": {"54217993":"TravelocityEWS","78852149":"OrbitzEWS","79855124":"AgodaIB","37199756":"BookingCom","79404576":"CheapTicketsEWS","109215982":"HotelsCom2IB","34361875":"Hotwire"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    JPMiles / Payback Arrow
    50
    JPMiles / Payback Arrow
    Reviews (1,889)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 862 reviews

    Reviewed 2 days ago

    This is a fantastic hotel with first class customer service from the whole team. Our room was a superior,street facing with a balcony & amply proportioned with a very comfortable bed. The bathroom is large with a great shower & his/hers wash basins. Everything about...More

    Review collected in partnership with Iberostar
    Thank 380pb
    Response from Hoteles2017, Quality Manager at Iberostar Grand Hotel MenceyResponded yesterday

    Dear guest, It has been a real pleasure to read this excellent review of your recent holiday with us at IBEROSTAR Grand Hotel Mencey and we really appreciate that you took the time to write and share it with us and other travellers. The fact...More

    Hotel's Favourite
    Reviewed 24 October 2017

    We were very impressed with this hotel. It is situated close to a lovely park and there are a couple of decent restaurants nearby, but it is otherwise a quiet area of the city. Our Junior Suite was street-facing, but the road is not that...More

    1  Thank Susan C
    Response from Hoteles2017, Quality manager at Iberostar Grand Hotel MenceyResponded 25 October 2017

    Dear Susan, We would like to thank you for choosing IBEROSTAR Grand Hotel Mencey for your holiday. Your friendly comment is an incentive for us to continue to the best of our ability so that all our guests feel as comfortable as you were in...More

    Reviewed 4 days ago

    Great service, great food and great atmosphere. Was really surprised about the high standard, although it was a 5 star resort/hotel. Spent 5 relaxing days with family at the hotel. The pool areas was excellent with enough space around. Would love to try the gym...More

    Review collected in partnership with Iberostar
    Thank tytter2017
    Response from Hoteles2017, Quality Manager at Iberostar Grand Hotel MenceyResponded 3 days ago

    Dear guest, It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday in our hotel IBEROSTAR Grand Hotel Mencey. We have treated your description of our services and...More

    Reviewed 1 week ago via mobile

    As a special treat we left the South of Tenerife and headed to the greener North to stay for one night in the acclaimed 5 star hotel Mencey with high expectations of the standard of service we might expect. On arrival the receptionist was friendly...More

    Thank salka
    Response from Hoteles2017, Quality manager at Iberostar Grand Hotel MenceyResponded 4 days ago

    Dear Salka, Thank you for choosing our IBEROSTAR Grand Hotel Mencey for your latest holiday and for taking the time out of your day to send us your review. We are surprised and saddened to hear of the impression that you have received of our...More

    Reviewed 2 weeks ago

    This is my second time at the Mencey in the last couple of months. It's a very comfortable place in the colonial style. The pool is lovely, as is the spa. The rooms are comfortable and modestly priced, unlike the drinks at the bar (4.50€...More

    Thank Taround
    Response from Hoteles2017, Quality Manager at Iberostar Grand Hotel MenceyResponded 2 weeks ago

    Dear guest, It has been really good to read that you had such a great time in our hospitality at IBEROSTAR Grand Hotel Mencey and we want to thank you for sharing your experience. Confirmation that we were able to provide you with such a...More

    Hotel Colon Rambla
    571 reviews
    #2 of 17 hotels in Santa Cruz de Tenerife
    0.6 km
     
    NH Tenerife
    617 reviews
    #3 of 17 hotels in Santa Cruz de Tenerife
    1.1 km
     
    Occidental Santa Cruz Contemporaneo
    1,111 reviews
    #5 of 17 hotels in Santa Cruz de Tenerife
    0.1 km
     
    Silken Atlantida Santa Cruz
    706 reviews
    #4 of 17 hotels in Santa Cruz de Tenerife
    1.9 km
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Dry Cleaning
    • Business Centre with Internet Access
    • Laundry Service
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Spa
    • Hot Tub
    • Fitness Centre with Gym / Workout Room
    • Heated pool
    • Indoor pool
    • Outdoor pool
    Details
    • Price range
    • US$ 106 - US$ 198 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Romantic Hotel in Santa Cruz de Tenerife
    • #1 Luxury Hotel in Santa Cruz de Tenerife
    • #1 Business Hotel in Santa Cruz de Tenerife
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 261
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Hotwire, Cancelon, Orbitz, HotelQuickly, TripOnline SA, Evoline ltd and getaroom.com so you can book your Iberostar Grand Hotel Mencey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Canary Islands >
    • Tenerife >
    • Santa Cruz de Tenerife
    • Also Known As
    • Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
    Add Photo Photos
    Traveller (778)
    Room & Suite (332)
    Dining (96)
    Pool & Beach (77)
    Hotel & Grounds (634)
    Bathroom (25)
    Business Centre & Event Rooms (14)
    Family and Play Areas (11)
    Nearby
    Nearby HotelsSee all 389 hotels in Tenerife
    Hotel Colon Rambla
    571 reviews
    .56 km away
     
    Silken Atlantida Santa Cruz
    706 reviews
    1.87 km away
     
    NH Tenerife
    617 reviews
    1.09 km away
     
    Occidental Santa Cruz Contemporaneo
    1,111 reviews
    .11 km away
     
    Nearby Restaurants
    Picatostes
    153 reviews
    .30 km away
    Restaurante Sagrario
    337 reviews
    .12 km away
    Cocina Urbana
    455 reviews
    .11 km away
    Noi Restaurante
    72 reviews
    .20 km away
    Nearby Attractions
    Museo Historico Militar de Canarias
    166 reviews
    .52 km away
    Rambla de Santa Cruz
    234 reviews
    .34 km away
    Iglesia de San Francisco
    101 reviews
    .90 km away
    Circulo de Bellas Artes de Tenerife
    63 reviews
    .85 km away
    Ask a question
    Questions & Answers
    152paulah
    30 October 2017|
    AnswerShow all 3 answers
    Response from Trish855 | Reviewed this property |
    Its a great hotel, however, I'm not sure about the arrangements for xmas. If you phone the hotel directly they will be able to advise you. As soon as they hear what language your speaking they will get someone who is fluent... More
    -1
    Votes
    IlovetotrVel
    30 October 2017|
    AnswerShow all 6 answers
    Response from Hoteles2017 | Property representative |
    Dear Customer, Thank you for your interest in our hotel Iberostar Grand Hotel Mencey*****. We would like to inform you that the hotel doesn't provide All Inclusive services. The accomodation and meal plans include Only... More
    1
    Vote
    Google Translation
    chandley63
    7 September 2017|
    AnswerShow all 3 answers
    Response from Hoteles2017 | Property representative |
    Dear customer, Thank you for your interest in our hotel Iberostar Grand Hotel Mencey 5*. Please, accept our apologies for the delay in our response. We would like to inform you that the price for a taxi form the South... More
    0
    Votes
    Google Translation
    Room Tips
    "Garden / Swimming pool side"
    Read review
    "Probably choose a garden view room"
    Read review
    "Some rooms have a jacuzzi bath tub, others only a shower - check upon reservation."
    Read review
    "garden rooms are lovely"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing