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Traveller (984)
Room & Suite (436)
Pool & Beach (152)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
The 4 star hotel Las Aguilas is located at the top of a mountain, surrounded by gardens of 10,000 sqm, with a spectacular view over Puerto de la Cruz and the Orotava Valley. It is just 3 km away from the city centre and from the beaches of Puerto de la Cruz and thanks to its easy accessibility this hotel is the perfect location for your holidays or your business trip. All of the suites dispose of one bedroom, one separate living room, a bathroom with Jacuzzi and a spacious balcony or terrace with wonderful views over the sea or towards the mountain Teide. Furthermore, all suites provide air conditioning, telephone, hairdryer, satellite TV, large beds, rental safe and refrigerator. Refresh yourself in the two swimming pools for adults (one of them heated in winter) and one for children, surrounded by ample gardens and areas with sunbeds. Try the variety of snacks and small dishes a la carte at our Snack Bar next to the pool and relax with the panoramic sea view. In our restaurant Amaltea you may enjoy the buffet with live cooking and theme nights and spend some time on its terrace with the amazing view over the Orotava Valley. The Vulcano Show Bar provides a large variety of drinks and international cocktails as well as an evening programme with shows and live music. During the day we invite you to participate in our activities for adults as well as for children (mini club for children between 4 and 12 years). You may reach the city centre of Puerto de la Cruz several times a day with our free bus service. WiFi is available in all rooms, the use of WiFi in the hotel lobby is free of charge. In 2005, the hotel was completely reformed.
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Property amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Shuttle Bus Service
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Family
Mountain View
HOTEL CLASS
Location
Full view
57Somewhat walkable
Grade: 57 out of 100
33Restaurantswithin 1 km
2Attractionswithin 1 km
Reviews & more
1,208Reviews
1,333Photos
119Q+A
100Room tips
Traveller rating
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Popular mentions
location in the middle of nowhere, staff awful,this is a german based hotel, reception looks like a small office, staff not friendly,very rude,no way a 4 star hotel. was there for the new year, and was the worst new year i ever experienced, was roped by management to go to new
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Response from hotellasaguilas, Director de Relaciones Públicas at Hotel Las Aguilas
Responded 1 week ago
Dear Kim J, we regret that your experience has not been satisfactory. One of our main objectives is to be able to share with our clients a safe and pleasant environment. As many other comments from our clients have pointed out, our staff is our greatest asset and any lapse of attention to our clients is very atypical. We regret you felt ill the last day of your stay. We make exhaustive controls of our products on a daily basis, which goes from the review in situ of the buffet three times during the service with cold and hot temperature controls, product rotation and also with quality controls. In addition to that, we work with an external audit company that periodically takes samples and controls the quality of our products, raw and cooked, the HACCP standards and the hygiene and good habits of our employees. We have reviewed the reports of the controls that were carried out during your stay and we have not found anything that could have caused any type of food poisoning; nor have we had evidence of any other client with similar symptoms. Thank you very much for taking your time to share your Tripadvisor experience. Best regards, Hotel Las Águilas.
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+2
Was in the hotel for 1 week Loved the placement of the hotel with a beautiful view Room was clean Bathroom with jacuzzi was nice Stuff always polite and helpful Not expensive! Food was good but nothing special ! Little bit far from the beach but i rented a car and in 5 min was
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Response from hotellasaguilas, Director de Relaciones Públicas at Hotel Las Aguilas
Responded 5 Dec 2018
Dear MaruisF359, we would like to thank you very much for having chosen Hotel Las Águilas for your recent stay in Puerto de la Cruz. Your comments are very valuable to us as we want to continue working with the highest quality, so that our clients experience is always the most satisfactory. We hope to welcome you again in the near future. Kind regards, Hotel Las Águilas.
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the room was big and clean but .... the food was very bad alot of noise from the hi-way big kitchen but without electric kettel... the matres was big but very bad they ask for more money for wi-fi and water the location is ok if you have car and understand that this is your
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Response from hotellasaguilas, Director de Relaciones Públicas at Hotel Las Aguilas
Responded 5 Dec 2018
Dear hargarbt, thank you for sharing your experience with us on tripadvisor. We are glad that you liked the cleanliness of your room. Your comments are important to us and we will certainly be sharing these with the relevant departments. You might be interested in our Premium Suites (located on the top floor, sea side) as they offer special services, such as for example tea and coffee facilities, free wifi in room, daily press, continental breakfast in room if requested, mini bar - non alcoholic two times a week, bath robe and slippers. With renewed thanks and kind regards, Hotel Las Águilas.
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Hotel Las Águilas This Hotel was once a 4 star standard hotel that is for sure without doubt. All the signs are there that it once achieved the European Hotel Inspectorate 4 star standard, but that must have been a while back as years of maintenance neglect have run the place
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Response from hotellasaguilas, Director de Relaciones Públicas at Hotel Las Aguilas
Responded 22 Oct 2018
Dear davejackson6644, thank you for sharing your experience with us on tripadvisor. We are glad that you all in all had a pleasant stay. We deeply regret to read that you and an elderly disabled client faced a challenge with a french customer. We have asked our security and pool staff about this supposed incident - as you say close to the pool and on the 2nd floor - but we do not have any disturbances/attacking an elderly disabled client like you mentioned registered. We would like to offer our sincerest apologies for all inconveniences caused, maybe you could specify by PM when this incident occured. Kind regards, Hotel Las Águilas.
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+2
First time here for us and this was a pleasant stay. Staff were polite and cheerful and the hotel was always clean. Food was excellent being an All-Inc hotel. There were a couple negatives from our point of view. There were NO Tea/Coffee making facilities in the rooms so if like
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Response from hotellasaguilas, Director de Relaciones Públicas at Hotel Las Aguilas
Responded 3 Oct 2018
Dear Keith: Thank you for sharing your experience with us on tripadvisor regarding your stay at Hotel Las Águilas. We are glad you enjoyed your holidays with us and took note of your remarks. Our Premium Suites on the 5th floor facing the sea side offer equipment and services perfect for those who are seeking a plus of comfort (such as p.e. Nespresso Coffee Machine, Tea facilities, bath robe, amenities superiores, free wifi, safety box free of charge, daily press, continental breakfast room service on request, turn down service, mini bar with non alcoholic drinks two times per week). We hope to welcome you again in the near future. Best regards, Hotel Las Águilas.
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorHotel Las Aguilas
The Suite with Ocean View at the Hotel Las Aguilas
Professional photo exclusively commissioned by TripAdvisorHotel Las Aguilas
The Junior Suite with Teide View at the Hotel Las Aguilas
Professional photo exclusively commissioned by TripAdvisorHotel Las Aguilas
The Double Suite with Ocean View at the Hotel Las Aguilas
Vistas desde la habitacion
Habitación
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12345688
Can you get bbc or itv on the TVs
Dear Tom P, thank you for your message. The tv's are set to receive some foreign channels such as BBC one and itv. Kind regards, Hotel Las Águilas.
0 votes
Dear Nicola K, thank you for your message. Our buffet restaurant is currently open for dinner until 21:30 h. For late arrivals we will keep a cold dinner plate in the restaurant. Small shampoo and shower gel packages are provided, as well as pool towels. For the pool towels a deposit of Eur 15,00 per towel is necessary. You may change the towels at front office during your stay and the deposit will be refunded when handing in the pool towels at the end of the stay. Please let us know a by PM your arrival time, so we can take note for the cold dinner plate in the restaurant on your arrival day. We are looking forward to welcoming you. Kind regards, Hotel Las Águilas.
0 votes
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Dear Helen1250, as your touroperator might have informed you, it is planned, to reseal and paint the baby pool during the period of 22.10. to 29.10.2018. We are looking forward to welcoming you. Kind regards, Hotel Las Águilas.
1 vote
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Dear helen 1250, thank you for your message. Following the suggestions of our clients, we kindly ask to consider the following standards: Formal dress is required at dinner and in the evening at the Vulcano Bar. P.e. for gentlemen trousers, no tank tops. It is basically a formal dress for dinner and in the bar although in the summer when it is warmer SMART shorts and smart shirts are acceptable for the evening. Kind regards, Hotel Las Águilas.
0 votes
Dear helen 1250, thank you for your message. Following the suggestions of our clients, we kindly ask to consider the following standards: Formal dress is required at dinner and in the evening at the Vulcano Bar. P.e. for gentlemen trousers, no tank tops. It is basically a formal dress for dinner and in the bar although in the summer when it is warmer SMART shorts and smart shirts are acceptable for the evening. Kind regards, Hotel Las Águilas.
0 votes
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12345624
"North facing rooms do not hear the motorway as much."
"Definitely ask for a sea view as the 'mountain view' is more of the motorway!"
"Sea view rooms suffer less traffic noise from the motorway"
"better aat the front as you only get a view of the shopping plaza and motorway, plus noise at the back."
"I think the Mountain view have the sunshine on the balcony all day. Pool in shade. Mountain View face the traffic."
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12345620
PRICE RANGE
US$ 93 - US$ 208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
las aguilas hotellas aguilas tenerifelas aguilas suites
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
216
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