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Hotel Riu Garoe

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Hotel Riu Garoe
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701 Reviews from our TripAdvisor Community

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Showing 354: English reviews
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Hawick, United Kingdom
Reviewed 2 days ago NEWvia mobile

My wife and I are in the middle of a two week stay. All has been said before in previous reviews regarding the great food, service and room quality. The hotel director is very visible and leads a high quality operation. One minor disappointment is the happy hour which requires each guest to buy two of each beverage which is...

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Helpful?
1Thank Hugh H
Edinburgh, United Kingdom
Reviewed 1 week ago

All the good things that people say are true about this hotel. I'm just adding some helpful things which we experienced. We visited at the end of January with Thomsons for 11 nights. First half of holiday was quite cool. The layout around central courtyards with open areas at the end of corridors gives a problem in winter. It's ideal...

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Thank 1r1s
Reviewed 2 weeks ago

Rated as the No. 1 hotel of Puerto de la Cruz, the Riu Garoe sits a significant distance uphill from the centre of town and the seafront but within a 10-minute walk of the excellent Botanical Gardens (technically, the Jardín de Aclimatación de la Orotava) . We walked into town (downhill!) a couple of times, but only once walked back...

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5Thank Ian N
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Guest, Thank you very much for your constructive comments about our Riu Garoé hotel We regret that the hotel did not meet your expectations. The hotel is located in a quite area of La Paz in Puerto de La Cruz and near you can find some restaurants and shops. There is an attractive place for many guests who look...

Reviewed 2 weeks ago

Stayed here from Feb 21 to Mar 3 in Room 323. Weather pretty grim with only 3 days of sun and the remainder being very cloudy and due to the normal wind in the Canaries, chilly. The pool and pool bar were empty the remaining 7 days leaving the Pool Attendant looking for jobs to fill his day. The hotel...

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Helpful?
2Thank Scooter402
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the excellent comments about our Riu Garoé Hotel. Thanks for the positive comments about our comfortable and large rooms, good and large selection at the buffet, spotless pool area and great, cheerful and helpful staff. These are great comments which help us to continue growing and providing our customers with holiday as their...

Church Stretton
Reviewed 3 weeks ago via mobile

Hotel Very Clean. Staff extremely helpful and can't do enough for you. Complimentary Cava and fruit on arrival in your room. Evening has 2 meal sittings which can be a bit restrictive but I am sure if we asked then they would accommodate you on either sitting. The weather has been very mixed. Not much sunshine.

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Helpful?
1Thank Lynda H
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the excellent comments about our Riu Garoé Hotel. Thanks for the positive comments about our clean hotel and extremely helpful staff. These are great comments which help us to continue growing and providing our customers with holiday as their own. We are satisfied to know that you have had wonderful and relaxing holidays...

Norwich, United Kingdom
Reviewed 4 weeks ago

Before booking this hotel, I look at reviews. They seemed to good to be true. I must admit I was very impressed. It was a well run hotel with excellent staff. It was very attractive, clean, plenty of space to be on your own if you wanted, even when the hotel was full. The food was excellent with plenty of...

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Helpful?
1Thank kiwinorfolk
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear guest, Thank you very much for the excellent comments on your visit. Thanks for the positive comments about our excellent staff, attractive clean hotel with plenty space and excellent food. These are great comments which help us to continue growing and providing our customers with holiday as their own. We are satisfied to know that you have had wonderful...

Newton Abbot, United Kingdom
Reviewed 4 weeks ago via mobile

We stayed here for three weeks, I have to agree with many other reviewers in that there are lots of Germans here ,I'd say there's 30 or more to every British. Some are very rude , not friendly and their manners to the staff aren't good. However I shouldn't generalise as some we met were very nice. The staff here...

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Helpful?
3Thank Valerie N
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Valerie N, thank you very much for your review on tripadvisor and for sharing your experience with other travellers. We are glad to hear you found our staff great and pleasant, especially Gustavo, our pool attendant, whom we will look after definitely, as well as the restaurant and reception members of staff. Regarding your comments about your room, we...

Chesterfield, United Kingdom
Reviewed 4 weeks ago

Just returned from second visit to this wonderful hotel. We stayed 4 weeks this time, because we were so impressed last time. It is an excellent hotel in all ways, quality of cleanliness, professionalism of management and staff, who are always smiling and would do anything for you , they work so hard but are happy in what they do....

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1Thank PollyCase
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Guest, Thank you very much for the excellent comments on Riu Garoe Hotel. Thanks for the positive comments about our professional staff. I personally tell to all the staff your good comments about the service in the Riu Garoé Hotel. Comments like wonderful, quality and cleanliness hotel, and exceptionally food are great comments which help us to continue growing...

Wirral
Reviewed 13 February 2017

We have just returned from our 2nd visit to this wonderful hotel and will definitely be returning again. The hotel is in the quieter La Paz area away from the hustle and bustle of the main resort. Everything here is of the highest standard. Rooms are spacious, comfortable and spotlessly clean. Restaurant serves a wide choice of delicious food, with...

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Helpful?
1Thank Mabs172
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the excellent comments on Riu Garoé Hotel. Thanks for the positive comments about our wonderful staff. Thanks also for the good comments about our highest standard hotel, sapcious, comfortable and clean rooms and delicious food. These are great comments which help us to continue growing and providing our customers with holiday as their...

Poole, United Kingdom
Reviewed 12 February 2017 via mobile

This is our second stay at the excellent Riu Garoé Hotel in the upmarket La Paz area of Puerto de la Cruz. As last time we thoroughly enjoyed our stay. The rooms are very pleasant, clean and well equipped, and the breakfast and dinner buffets are very good with a large variety of foods to suit all on offer. The...

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Helpful?
1Thank 797LesleyCG
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the excellent comments on Riu Garoé Hotel in your recent stay. Thank once again for your fabulous comments about our pleasant and efficient staff and for have perceived our good job and have seen great interest to satisfy our customers. Comments like pleasant, clean and well equipped rooms, are great comments which help...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
* Located in the La Paz district in Puerto de la Cruz * 4-story building * Sauna, Squash, minigolf, children playground * 300 m from the Botanical Garden * 1 km from the beach and the "Lago Martianez" salt water pools * 1.5 Km from the center of Puerto de la Cruz * Complimentary shuttle service to the center (weekdays and Saturdays until noon. Not available on public holidays) * 600 m from various shops * 110/28 km from the airports to the south/north * 200 m from a bus stop * Credit cards accepted: MasterCard, Amex, Visa, Diners ... more   less 

Additional Information about Hotel Riu Garoe

Address: Calle Doctor Celestino Gonzalez Padron 3 | Puerto de la Cruz- Tenerife, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: ₹ 6,540 - ₹ 11,641 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Garoe 4*
Number of rooms: 190
Reservation Options:
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Also Known As:
Riu Garoe Hotel
Hotel Riu Garoe Puerto De La Cruz, Tenerife
Hotel Style:
#1 Luxury Hotel in Puerto de la Cruz
#1 On the Beach Hotel in Puerto de la Cruz
#3 Romantic Hotel in Puerto de la Cruz
#3 Family Hotel in Puerto de la Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Garoe staff and other travellers.
66 questions
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Burnham-On-Sea, United Kingdom
Warminster, United Kingdom
Stoke-on-Trent, United Kingdom

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Questions? Get answers from Hotel Riu Garoe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4 different directions! It will depend on the time of year.”
 of 5 bubbles 1r1s, 14 Mar 2017 | Read review
“Hotel is a long oblong in shape and the short end nearest the sea faces”
 of 5 bubbles Scooter402, 5 Mar 2017 | Read review
“If you want a sunny room, pick one facing road we had 311.”
 of 5 bubbles kiwinorfolk, 23 Feb 2017 | Read review
“Top floor facing the sea gets no sun, but lovely quiet view.”
 of 5 bubbles PollyCase, 18 Feb 2017 | Read review
“High floors to avoid kitchen noise. Lifts. Rooms are large and clean and all have nice views.”
 of 5 bubbles divalancashire, 2 Feb 2017 | Read review
5 of 5