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La Carabela Apartments

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La Carabela Apartments
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200 Reviews from our TripAdvisor Community

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Showing 72: English reviews
Leven, United Kingdom
Reviewed 2 weeks ago

First night we arrived was great, bedroom had 2 single beds though. Tried to make a coffee but an hour later the pot of water still hadn't boiled. (cooker useless) The bathroom sink had a crack in it and the plug didnt fit. Hot water was a hit or miss.Staff were very unhelpful. Wifi stopped working after 3 days. On...

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Helpful?
Thank 197gibsons
Qmanagerservice, Director de Relaciones con Clientes at La Carabela Apartments, responded to this review

Dear Customer We regret that your experience was not satisfactory. We take our cleaning protocols very seriously so we will analyze your case. We would like you to contact us to find out which room you stayed in. reservas@grupopezazul.es We apologize for the inconvenience. Best Regards

Reviewed 2 weeks ago

First of all it was not as advertised. We specified in the comments section that we want to book the room in the picture (two windowed room), if it was possible. They acknowledged and when we arrived they gave us another room. I told the clerk we specifically asked for that room and if it's possible to change it, but...

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Helpful?
Thank Radu P
Qmanagerservice, Director de Relaciones con Clientes at La Carabela Apartments, responded to this review

Thank you for submitting your opinions. We take note of your comments about the noise to talk to our staff to be more careful. As for the wifi we have not received complaints from other customers but we will review it. Best Regards

Reviewed 3 weeks ago

Firstly this hotel is not catered for the British , the staff are brunt ans to be honest not very friendly , hotel is very basic not worth the money we paid for needs an upgrade urgently , food is shocking we went half board and never ate the hotel it was shocking ,our room key never worked and we...

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Helpful?
Thank gwendoline s
Qmanagerservice, Director de Relaciones con Clientes at La Carabela Apartments, responded to this review
Google Translation

Gracias por enviar sus opiniones Lamentamos que su experiencia no haya resultado satisfactoria. Tomamos nota de sus observaciones para continuar...

Reviewed 3 weeks ago

we arrived and the staff could not even bare a smile !!! the wifi did not work, the maids did not do a full clean !! the man from manchester would never shut up and was a bit pervy looking!! the food was not fantastic and was only ok for one or two nights!!! THE WIFI WAS BETTER ON THE...

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Helpful?
2Thank Pammi D
Qmanagerservice, Director de Relaciones con Clientes at La Carabela Apartments, responded to this review
Google Translation

Gracias por enviar sus comentarios La empresa de wifi está mejorando las instalaciones por lo que la experiencia mejorará en...

Reviewed 27 October 2016 via mobile

If you are looking for great views and peace and quiet this is the place to go.on the downside its up the hills.reception was very accomodating and friendly.room was cleaned frequently well appointed.outdoor swimming pool was basic.wifi was hit and miss.would recommamd room 301(great sea view).

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1Thank arnaudmilan
London, United Kingdom
Reviewed 22 October 2016

We were on the 4th floor and from our room we enjoyed the fantastic view of the mountains on one side and the ocean on the other. Location is great, but the kitchenette lacks basic kitchen utensils like toaster, kettle etc. The free WiFi so much advertised on the website was dreadful. Basically non-existent. Cleaning was average and the staff...

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Thank Larakassa
Liverpool, United Kingdom
Reviewed 19 October 2016

This is fine as a base from which to enjoy porto de la cruz,which is beautiful. The hotel receptions try their best and I heard them speak several languages .we needed a dentist and the man on reception giggled a local one .I also leant a hair dryer and on arrival asked for a kettle and one arrived within minutes.so...

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1Thank Roy D
London, United Kingdom
Reviewed 15 October 2016 via mobile

The only good thing I can say about this hotel is that it was cleaned every day .. our room smelt damp and made our clothes smell too. It was a long walk from the main strip up lots of steps and hills Self catering room but no kettle .toaster coffee maker did not work asked for another but didn't...

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Thank 629robert
Dundee, United Kingdom
Reviewed 13 October 2016

Reasonably priced with interesting reception area. Our room was very nice, as we had a corner one, with a good view of the sea and the small gardens from our balcony. There is an outdoor pool, and an inside one, which has glass walls. A bit unusual but fun. Staff could not be more helpful, nothing was too much trouble....

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Thank Bod069
Derby, United Kingdom
Reviewed 4 September 2016 via mobile

Very nice clean hotel with excellent friendly staff. Good range of hot food with all you can eat for €9. Very short walk to supermarket and pubs. Is quite hilly so for those not to good walking to the town a taxi will cost about €4 euros. Overall very nice

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Helpful?
2Thank Lins H

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service

Additional Information about La Carabela Apartments

Address: Carretera del Botanico s/n | Calle Richard J Yeoward 3, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: ₹ 1,827 - ₹ 13,739 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — La Carabela Apartments 3*
Number of rooms: 76
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Also Known As:
La Carabela Apartments Hotel Puerto De La Cruz
La Carabela Apartments Puerto De La Cruz, Tenerife
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Questions & Answers

Here's what travellers have asked, with answers from La Carabela Apartments staff and other travellers.
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Questions? Get answers from La Carabela Apartments staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are the same”
 of 5 bubbles 940radup, 19 Nov 2016 | Read review
“dontbook here”
 of 5 bubbles 786pammid, 13 Nov 2016 | Read review
“You get the sun on higher balconies overlooking pool”
 of 5 bubbles royd474, 19 Oct 2016 | Read review
“Try and get a room looking out over the covered pool with a corner balcony as you'll get afternoon & evening sun”
 of 5 bubbles netteh2014, 27 Aug 2016 | Read review
“We were in the smaller building and the balconies appeared cosier.”
 of 5 bubbles 778leannej, 18 Jul 2016 | Read review
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