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Hesperia Donosti

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405 Reviews from our TripAdvisor Community

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Showing 44: English reviews
Naples
Reviewed 8 October 2016 via mobile

This is a very good hotel. The service is excellent. My room was very nice. The breakfast buffet is ample and delicious. You might hesitate because of the location, but that is not a problem. You can walk to the beach and to the old part of town. In addition, there is a bus from the hotel to the beach...

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Helpful?
Thank Roger T
MARTA C, Director General at Hesperia Donosti, responded to this review

Dear Roger, We would like to thank you for choosing Hesperia Donosti for your stay in San Sebastian as well as for reflecting in Tripadvisor your feelings around your experience as our guest. We are very glad to read your positive remarks regarding the staff, breakfast and our rooms. We really appreciate them! Looking forward to welcome you again soon!...

Detroit, Michigan
Reviewed 3 August 2016

The staff were uniformly delightful. The air-conditioning went out on the first night of our stay when temps were in the 30s/90s - we happened to be the first gusts to alert reception as the lack of cooling had not yet made itself felt - and the staff kept us apprised of progress. We used our mini-bar for three of...

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Helpful?
Thank GrahamBeal
Marta C, Director General at Hesperia Donosti, responded to this review

Dear Mr. Graham, First of all, I want to apologize for the inconveniences caused with the air conditioning. Our goal is to provide good service to our customers. It's a really good new that the staff was helpful with you. We hope that despite the inconvenience you have enjoyed your stay with us. We would like to welcome back to...

Hampshire
Reviewed 16 July 2016

We ended up at this hotel in a bit of a crisis as we could not get into our appartment. But the staff were very helpful and friendly. We ordered room service just before the end of service and still got a really nice meal. The beds are really comfortable and rooms have a nice balcony. The hotel is quiet,...

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Helpful?
Thank Ascapola
Marta C, Director General at Hesperia Donosti, responded to this review

Dear Guest, Thank you for choosing Hesperia Donosti on the last minute for your stay in San Sebastián and for sharing your feelings about your stay on Tripadvisor. We would like to thank you for all your wonderful comments regarding our hotel. We are very happy to read that we helped you and that you enjoyed your stay so much!...

Knutsford, United Kingdom
Reviewed 24 June 2016

The hotel was what I would describe as a business rather than holiday tourist hotel. I would have preferred it to be located nearer to the city centre and a car was essential. The hotel was well run clean and friendly and I enjoyed our week's stay.

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Helpful?
Thank johnchalliner
Cuque I, Director General at Hesperia Donosti, responded to this review

Dear Guest, Thank you for sharing your kind comments on TripAdvisor following your recent stay in Hesperia Donosti. As you told, we are not in the city center but the hotel is really good connected by car or public transport. We are pleased to learn that you had an outstanding stay with us. Yours sincerely,

Dublin, Ireland
Reviewed 23 June 2016

This hotel is not in the city centre but is ideally located to the motorway junction nearby. There is a bus outside that takes you to the city centre and a taxi ride costs about €15. This is an NH hotel with excellent service, quality, comfort and has a good choice at breakfast.

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Helpful?
Thank Aidan O
Cuque I, Director General at Hesperia Donosti, responded to this review

Dear Guest, Thank you for sharing your kind comments on TripAdvisor following your recent stay in Hesperia Donosti. We are pleased to learn that you had an outstanding stay with us, and I would like to thank you for your kind words towards us. We look forward to welcoming you back to Hesperia Donosti soon! Yours sincerely,

Genk, Belgium
Reviewed 9 June 2016

The location is a bit in-the-middle-of-nowhere ... not really in the city centre, but outside in a business district, not very interesting area. No restaurants in the immediate surrounding, this however is a need as the quality of the dinner is very poor and choice very limited. Room and room facilities however great. Nice large balcony. Friendly and efficient staff

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Helpful?
Thank Germag
Cuque I, Director General at Hesperia Donosti, responded to this review

Dear Guest, We would like to thank you for choosing Hesperia Donosti for your stay in San Sebastian as well as for reflecting in Tripadvisor your feelings around your experience as our guest. We are very glad to read your positive remarks regarding our location. On the other hand, allow me to say that it is very important for us...

Western Ireland, Ireland
Reviewed 31 May 2016

I really liked this hotel in some from a 'visual' perspective. I yet found the treat from the staff, quite disappointing. It seemed to us as if they would not address us properly unless we were suit-up. I certainly do not suit-up during my holidays unless the venue requires so. An open-minded approach in service offering is an important value...

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Helpful?
Thank IvanRecalde
Cuque I, Director General at Hesperia Donosti, responded to this review

Dear Guest, First of all, thank you for sharing with us your comments about your stay in our hotel. As General Manager, I am sorry to hear that we didn’t fulfill your expectations. I am sorry to read that the staff was unhelpful. All staff works with the aim of providing memorable experiences to all our guests and we would...

Madrid, Spain
Reviewed 25 May 2016 via mobile

This hotel doesn't have a great location. It is quite far from the city center. The rooms are good enough, though lack lighting and the pillows are quite uncomfortable. They are also bad isolated and you can hear a lot of noise from the road outside. In summary, a very standard hotel in a poor location.

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Helpful?
1Thank Javitxus
Cuque I, Director General at Hesperia Donosti, responded to this review

Dear Guest, Thanks for your comment about your experience in the hotel Hesperia Donosti. We are sorry for the inconveniences of noise. The hotel is not on the city center as you said but there is very good communication with public transport. Best Regards,

Toulon, France
Reviewed 8 May 2016

It's a bit difficult (but not too) for me to rate that hotel because we couldn't sleep there : there was some mistake with their reservation software to that the hotel booked for us a room at another hotel, for the same cost...but in a very less confortable hotel. This is the first time in my life that I've been...

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Helpful?
1Thank Eridwa
Cuque I, Director General at Hesperia Donosti, responded to this review

Dear Eridwa, First of all, we want to apologize again for the inconveniences. As you said, we had some problems with our reservation software so we decided to inform you in advance but it was not possible for us to do it. Please, do not hesitate to contact us directly in case you come back to San Sebastián. We will...

Worcestershire, United Kingdom
Reviewed 5 January 2016

We were travelling from France to southern Spain and chose this hotel in what was a halfway point for us. Hotel close to the motorway easy to find plenty of free parking. The man on reception spoke very good English and arranged a taxi for us to go into the town for a look round. Our Room was big spacious...

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Helpful?
1Thank Freeman5802
Cuque I, Director General at Hesperia Donosti, responded to this review

Dear guest, Thanks for giving us your opinion about the stay at the hotel Hesperia Donosti. It is a reward for us to know that we have reached the level of satisfaction you needed to make your stay special, and we are proud that we have become your reference hotel in San Sebastian. It will be a pleasure to have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Let the comfortable and relaxed Hesperia Donosti hotel be your base for exploring and discovering San Sebastian and its beautiful seafront. ... more   less 

Additional Information about Hesperia Donosti

Address: Avda. Zarautz, 120 | Lorea, 20018 San Sebastian - Donostia, Spain
Region: Spain > Basque Country > Province of Guipuzcoa > San Sebastian - Donostia
Price Range: ₹ 3,474 - ₹ 12,328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hesperia Donosti 4*
Number of rooms: 45
Reservation Options:
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Also Known As:
Hesperia Donosti Hotel San Sebastian - Donostia
Hesperia Donosti San Sebastián Donostia
Hotel Style:
#9 Luxury Hotel in San Sebastian - Donostia
#10 Business Hotel in San Sebastian - Donostia
#11 Family Hotel in San Sebastian - Donostia
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Questions & Answers

Here's what travellers have asked, with answers from Hesperia Donosti staff and other travellers.
3 questions
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Northwest
5 months ago

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Questions? Get answers from Hesperia Donosti staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No tips here.”
 of 5 bubbles oconnoraidan, 23 Jun 2016 | Read review
“Book in advance.”
 of 5 bubbles IvanRecalde, 31 May 2016 | Read review
“We had a room (302) with a balcony with views”
 of 5 bubbles Freeman5802, 5 Jan 2016 | Read review
“I suggest a room at the top floors, to avoid traffic noise.”
 of 5 bubbles 943anderg, 16 Oct 2015 | Read review
“We liked the balcony gave us a bit extra space.”
 of 5 bubbles 344sannas, 26 Sep 2014 | Read review
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