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Carlton Hotel

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#10 of 43 Hotels in Bilbao
Certificate of Excellence
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Carlton Hotel
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817 Reviews from our TripAdvisor Community

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There are newer reviews for Carlton Hotel
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Showing 364: English reviews
Long Beach, California
Reviewed 18 October 2016 via mobile

Located centrally on the Calle Elcano roundabout, the Carlton evokes a grand old hotel feeling, with up-to-date rooms and amenities. Excellent staff, a very good/expensive restaurant and the location make this hotel an excellent choice. Plus, parking! A must in central Bilbao. Highly recommend!

Thank RoyboyIII
Los Angeles, California
Reviewed 8 October 2016 via mobile

During our visit to the Basque Country, Bilbao was one of our must go-to places and the Carlton Hotel was just perfect! We loved the old world look and it's central location - a skip away from the metro, walking distance to some great food spots and shopping. Even walked to and from the Guggenheim. Albeit my husband and I...

Thank Anabel S
Sheffield, United Kingdom
Reviewed 4 October 2016 via mobile

I understand that there is more than one type of room but the one we were given was top quality with two separate areas and (naturally I suppose) a separate bathroom area. Views over the plaza superb. Good service and a very surprisingly good value and quality restaurant ( small and relatively secluded). In my view worth a stay -...

Thank Mark H
Reviewed 30 September 2016 via mobile

Stayed here for business a number of times and I only can say it is superb. The new revamped rooms are fantastic with plenty of room and a huge bed, double basin bathroom also quite big but a bit old fashioned (excellent amenities). Only comment here, noise insulation from adjacent rooms could be improved. Beautiful public areas, can't comment on...

Thank Nakama O
Toulouse, France
Reviewed 30 September 2016

Beautiful building and great location. Comfortable beds, nice bathrooms.There are two types of rooms: the ones that look outside are modern and beautifully decorated, although they are mostly white and part of the furniture might not deal well with time. The ones that look inside are much more outdated and have a classic feel. We stayed in both because... you...

Thank Clarisita
SilviaVO, Director Comercial at Carlton Hotel, responded to this review

Thank you for your review and also for choosing The Carlton Hotel as your accommodation in Bilbao. As you know, at The Carlton hotel there are a variety of rooms such as classical, modern, standard and master rooms. Furthermore, we have junior suites as well as our largest one, the "Imperial Suite". We would like to point put that the...

Boston, Massachusetts
Reviewed 28 September 2016

What a nice place! The hotel has so much going for it and they do really good job. It is classy joint almost a little stuffy (desk staff are sort of snotty but they are professional and knowledgeable if not overly friendly). Rooms are very well done, lovely linens and comfortable. Great bar! This is a historic hotel (I first...

Thank cosmic_beancounter
Stockport, United Kingdom
Reviewed 25 September 2016

This is a beautiful hotel which has been carefully preserved. It exudes class and style as you walk in. The staff were fine, not overly helpful, but when asked they answered questions in a pleasant and friendly manner. I think the language barrier did not help. The room, far from being traditional and opulent in the hotel style was ultra...

Thank Sucal
Reviewed 19 September 2016

Five Star hotel at a reasonable price, we have stayed here a number of times, we have always found the staff helpful. The location is great for exploring the city by foot, or if you want to use the Metro.

Thank Faxpat
Reviewed 19 September 2016 via mobile

We had a fabulous time staying at this historic hotel with such prime location very centrally location Near by many shops, nice bars & different restaurants Rooms are spacious, facilities are good Food & service are both outstanding

Thank Mouza67
Reviewed 16 September 2016 via mobile

The Hotel is in a fabulous location and is certainly a grand old lady with heritage listing and therefore expected opulent elements in style and architecture however I found it really didnt hit the mark for what you woul expect for 5 stars in a number of areas. Firstly the middle aged male reception staff were somewhat arrogant and unfriendly...

Thank Julie C
SilviaVO, Director Comercial at Carlton Hotel, responded to this review

Thank you for you review and for having chosen The Carlton hotel during your stay in Bilbao. We take note of your comments about the behaviour of our receptionist staff and the room facilities in order to improve them. Our buffet breakfast has excellent quality of products as well as being one of the most valued services by our customers....

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Amenities (6)
Imperial Suite (37)
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Standard (26)
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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Founded in 1926, the Hotel Carlton is one of the landmark buildings and the most majestic hotel in Bilbao. Declared an Architectural, Artistic, Historical and Cultural Monument, over its history the building has witnessed important social and cultural events. ... more   less 

Additional Information about Carlton Hotel

Address: Plaza de Federico Moyua 2, 48009 Bilbao, Spain
Region: Spain > Basque Country > Province of Vizcaya > Bilbao
Price Range: ₹ 7,012 - ₹ 17,131 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Carlton Hotel 5*
Number of rooms: 141
Reservation Options:
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Also Known As:
Carlton Hotel Bilbao
Hotel Style:
#5 Family Hotel in Bilbao
#6 Business Hotel in Bilbao
#7 Romantic Hotel in Bilbao
#9 Luxury Hotel in Bilbao
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Questions & Answers

Here's what travellers have asked, with answers from Carlton Hotel staff and other travellers.
8 questions
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Questions? Get answers from Carlton Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Had a room on the 6th floor it was good.”
 of 5 bubbles BennFamily, 24 Nov 2016 | Read review
“Probably higher floors, rooms facing the roundabout provides excellent view of town”
 of 5 bubbles OscarDeV, 26 Oct 2016 | Read review
“Pay a bit extra for an upgraded room and book directly”
 of 5 bubbles PartyofOne2013, 1 Sep 2016 | Read review
“book early ask for a room overlooking the plazza not at the back”
 of 5 bubbles Walter1311, 25 Aug 2016 | Read review
“Ask for a room on first floor with a balcony.”
 of 5 bubbles JABDublin, 20 Aug 2016 | Read review
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