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Palacio de Santa Ines

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#10 of 124 Hotels in Granada
Certificate of Excellence
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1,041 Reviews from our TripAdvisor Community

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Showing 559: English reviews
Carrigart
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 days ago NEW

What a lucky find and what a treat! Lovely, lovely hotel. Such an old building, steeped in history and totally Spanish. Had a Superior room with our own sitting room that looked out to the Alhambra - it was amazing. Great location. Can thoroughly recommend. Didn't want to leave!

Helpful?
1 Thank VerityCarrigart
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Guest, Many thanks for your nice comment referring the Palacio de Santa Inés. We are glad to know that you spent such a lovely time in the hotel and neighborhood. We are actually situated in one of the most beautiful and historical area of Granada. Close to the main important monuments , restaurants, museums in town. You´re absolutely right... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

Perfect location and great service, but for the price I would expect a better room. It was shabby, the mattress was saggy (though they did change it on request, unfortunately after one bad night), the shower head was broken, there was a smell of drains in the bathroom, and we could hear our neighbouring guests showering and coughing as if... More 

Helpful?
1 Thank Anna S
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Guest, First of all, we would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés. We are so sorry to know that the room didn´t meet your expectations. We are also feeling very sad to know about all your complaints referring the shower, noise … You should have informed reception... More 

Northampton, Massachusetts
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago

The location was good, we could walk to a lot of places and we got some bus passes that also worked well. The public spaces in the hotel were beautiful but the room was quite ordinary with old furniture. We were annoyed because they advertised an afternoon coffee/tea and we looked forward to it as a break from days full... More 

Helpful?
1 Thank MLFWesternMass
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Guest First of all, we would like to thank for your time and for your review after your recent stay at the hotel Palacio de Santa Inés. After reading your review , we are so surprise to know that you didn´t get the free service for coffee and tea . The hotel advertised and do serve every afternoon that... More 

Brentwood, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

Beautiful hotel that is in the very busy old quarter but nice and quiet. Lovely building and quaint, unusual rooms. We will definitely be back. 16th century wall friezes in the reception are the start of it!

Helpful?
1 Thank Lllucky
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Madam. We would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés. We are delighted to know that your stay with us was pleasant , that you enjoyed the location , that you appreciated the beauty of the patio with the original fresco of the disciple of Rafael , the... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

The location of the hotel is absolutely ideal for visiting Granada, quietly tucked away off a little old passage way near the river, with plenty of lovely places to eat and drink nearby. The hotel itself is lovely. Our rooms were very spacious, clean and with great character, and the two rooms in which we stayed had wonderful views of... More 

Helpful?
2 Thank Anna M
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Guest, Many thanks for your nice comment referring the Palacio de Santa Inés. We are happy to know that your stay was enjoyable. You made the best decision asking for arrangement to get tickets to visit the Alhambra monument through the hotel. In the high season, getting entrance to visit the monument is quite difficult. The hotel get you... More 

Hong Kong, China
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

We spent 2 nights in this fantastic, beautiful old Spanish style hotel. It is 3 star, but if you don't ask for a lot of luxury things, I highly recommend this hotel, It is convenient, in the old town, near the river road, just a quick turn, up a few steps, beautifully decorated by wood work, and friendly staff.

Helpful?
1 Thank Drina Y
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Guest, We just want to thank you for kind evaluation and your description of the Hotel. We are glad to know that you enjoyed the stay in the hotel. In my Name and on the name of all the staff , thanks one again , it was an absolute pleasure to receive you . We hope to see you... More 

England
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 4 weeks ago

We had a room on the top floor No lift Tiny double bed and we are both small Dated furniture all brown and cheap and old bathroom door semi opaque One person on reception who was helpful but often reception unmanned and aggro to get bill Little things like to use safe you need to get a key from reception... More 

Helpful?
Thank max4321
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Guest First of all, we would like to thank you for time reviewing our hotel following your recent Stay at the Hotel Palacio de Santa Inés. We are so sorry to know that the experience was not the expected. The room you stayed in is beautiful rooms with a cosy small living room with fantastic views to the Alhambra.... More 

Melbourne, Australia
Level Contributor
8 reviews
3 hotel reviews
Reviewed 4 weeks ago

This hotel is a gem. Wonderful accommodation in a great location, walking distance to all of the major historical sites. The staff are most helpful, friendly and professional. The building itself is stunning with so much history and atmosphere.

Review collected in partnership with this hotel

Helpful?
Thank Heather H
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Guest, Many thanks for your nice comment referring the Palacio de Santa Inés. We are feeling so gratified to know that your stay at the Hotel was pleasant and enjoyable. You´re right, we are situated in the ALBAYCIN quarter, in the heart of the center of the city. No need of car, walking distance to mail attractions of the... More 

Johannesburg, South Africa
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 weeks ago

We loved our stay at this character-filled hotel. All the rooms are furnished individually, with original pieces. Staff was extremely friendly and helpful. Position is perfect - nestled on the river, and an easy walk to attractions. We walked up to the Alhambra (about 20-25 minutes; a beautiful walk through the gardens/ woods) but if you are worried about coping... More 

Helpful?
1 Thank tuffie448
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Guest, Many thanks for your nice comment referring the Palacio de Santa Inés. We are feeling so gratified to know that your stay at the Hotel was pleasant and enjoyable. Our location in the heart of the ALBAYCIN, in one of the most privileged surroundings, No need of car, walking distance to main attractions of the city. Thanks once... More 

United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

Pleasant, helpful staff. Interesting décor and architectural features in bedrooms and public areas. We had a room on the 2nd floor, to which there was a lift. I don't know whether or not the lift went to the floors above. From our window we could glimpse a part of the Alhambra Palace. Bedroom was quiet, with very good mattresses. Plenty... More 

Helpful?
1 Thank TripsOK
Palacio S, Director de Relaciones con Clientes at Palacio de Santa Ines, responded to this review

Dear Guest, We just want to thank you for kind evaluation and your description of the Hotel. We are glad to know that you enjoyed the stay in the hotel. In my Name and on the name of all the staff , thanks one again , it was an absolute pleasure to receive you . We hope to see you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The 16th-century Palacio De Santa Ines, in the Unesco World Heritage Albayzín district, is a 5 minute walk from Granada Cathedral. Crossing the small hall at the entrance, visitors will be fascinated by the courtyard beauty because of its fountain, columns, balustrades and in particular, of Renaissance frescos painted. ... more   less 

Additional Information about Palacio de Santa Ines

Address: Cuesta Santa Ines 9, 18010 Granada, Spain
Region: Spain > Andalucia > Province of Granada > Granada
Price Range: ₹ 4,079 - ₹ 10,635 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Palacio de Santa Ines 3*
Number of rooms: 35
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Also Known As:
Palacio De Santa Ines Hotel Granada
Palacio De Santa Ines Granada
Hotel Style:
#4 Family Hotel in Granada
#9 Romantic Hotel in Granada
#13 Business Hotel in Granada
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Questions & Answers

Here's what travellers have asked, with answers from Palacio de Santa Ines staff and other travellers.
23 questions
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Questions? Get answers from Palacio de Santa Ines staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room with wood balcony looking into the indoor garden”
 of 5 bubbles drinay2015, 6 Nov 2016 | Read review
“Pay extra and get a room with a view of the Alhambra. It is well worth it”
 of 5 bubbles tuffie448, 1 Nov 2016 | Read review
“We had a three person, two story suite.”
 of 5 bubbles michaelsS5775HR, 3 Oct 2016 | Read review
“We upgraded to a large room with views of Alhambra. Very well worth the extra pennies.”
 of 5 bubbles 474rooster, 1 Oct 2016 | Read review
“Our room No 4 had a fan outside the window, which was noisy at night.”
 of 5 bubbles 544cynthiaa, 17 Sep 2016 | Read review
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