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We chose this hotel for the location and because we has already very good experience from AC hotels from previous years.
Staff was professional and courteous, however they forgot to give us the code for the speedy internet (I am Marriott rewards member..).
This hotel is well located near attractions and restaurants. The service is outstanding. The included breakfast includes hot prepared to order items. The coffee is make it yourself Nespresso. The rooms are interesting, quiet and very comfortable. Great choice if you are staying in Granada.
We visited on a Mini Moon following our wedding in Malaga. Despite us emailing ahead to say we had just been married the staff made no gesture or mention of this, which contrasted sharply with other hotels we stayed in on our trip. The courtyard...More
Response from HPSPA, Front Desk at Hotel Palacio De Santa Paula, Autograph CollectionResponded 3 days ago
We deeply regret that we have not been able to meet your expectations, and we appreciate your comments, which will help us improve our service.
Juan José Correa
Hotel Palacio de Santa Paula
The hotel has nice rooms and a lovely courtyard to relax in. I would have given it a 5 star rating but for the fact that my Kindle reader was taken from my room and the hotel's response was less than satisfactory. When I first...More
Thank Jan C
Response from HPSPA, Front Office Manager at Hotel Palacio De Santa Paula, Autograph CollectionResponded 5 days ago
Dear Jan C
Thank you very much for your comments after your stay with us. We are very sorry about the issue with your device and for not being able to achive your expectations about the hotel. We made a deep research to find out...More
We had a lovely stay. Very comfortable rooms, clean, good bath amenities, comfortable bed and pillows.
Friendly staff. Central hotel. Easy parking if you have a car.
Great bar, very nice restaurant, and beautiful court yard to enjoy some down time and a drink.
Dear Heena H
Thank you for your question. At this moment our hotel does not have Halal food available, sorry.
If you have any other question please let us know, will be our pleasure to assist you.
Thank you for your interest in our hotel and your booking. Tripadvisor does not allow to inform of any link or e-mail in the replies, so we cannot inform you about our e-mail address, sorry. For any... More
Thank you for your interest in our hotel and your booking. Tripadvisor does not allow to inform of any link or e-mail in the replies, so we cannot inform you about our e-mail address, sorry. For any request you have. Alteratively, you can use our phone number 34 958 805 740.
Thank you and best regards!