Due to an unusual train delay, we arrived at the nick of time for our entrance spot at the Alhambra, the staff could have not been more helpful, telling us where to go exactly and grabbing a taxi off the street for us. The restaurant is delicious, the raw bat is sensational and the wine selection amazing, lots of unique local ones to try. The breakfast bountiful with delicious choices. Carmen was our server and she was amazing. The best customer service at the front desk, bell desk, housekeeping and restaurant. Always had a smile and were eager to make recommendations. The hotel is stunning, super historical with a true sense of place and the staff really cares.
Beautifully converted former convent that retains elements of its former function (markers in the courtyard) but offers everything one would expect from a modern hotel (delicious restaurant, gym, strong water pressure, etc.). The rooms are well appointed and the bathrooms offer everything one needs including dental kits, bidets and other amenities. As a Marriott Titanium member, the staff acknowledged my status upon check in and offered us breakfast at no charge for one of our rooms. Because our children were staying in a separate room, we were charged €18 per person for their breakfast per day but the continental buffet was expansive with multiple options for ordering off of the hot menu at no charge. Valet parking was quick and convenient. Evaluating our stay based on just these elements would warrant another visit but the reason why we definitely will return is the staff. Upon arriving without two of our bags from Madrid (thanks, United!), Natasha Shchukina at the front desk worked tirelessly with United trying to coordinate the return of two of our bags. Unfortunately, the second day of our stay was a holiday so our bags would not be returned until the day after we departed for Seville. Even though we were no longer guests, Natasha continued to work with our AirBnB host, United Airlines and the courier company to ensure our luggage arrived in Seville a full 24 hours after we checked out of the hotel. Natasha easily could have “passed the buck” to our new host but she continued to try to solve the problem for us, even emailing me several days later to verify our luggage reunification. Thank you for the exceptional stay, Natasha and staff, and we will most certainly return.…
We stayed in the renovated convent portion. Nice room. Fully renovated bath. Comfortable bed. My big complaint is the air/heat. The only option is on or off. Hotels should allow the guest to control if the want heat or air and the temperature. Central location. Very nice front desk staff.
We’ll appointed, comfortable rooms. The building used to be a monastery, so it is quite beautiful. The front desk staff were friendly and informative, offering recommendations for restaurants, attractions to visit, etc. Breakfast offered the normal European breakfast, plus the ability to order things like eggs and waffles. The hotel is located on a main thoroughfare, so it is easy to get a bus or taxi. It is very walkable to the Royal Chapel and other historic sites. Would definitely stay here again.
This is by far the worst Marriott property I've stayed in, and as a Bonvoy Platinum member, I stayed in many properties around the world. Our room has no windows, is tiny (i.e. no desk, no suitcase stand, even the safe is too small for a laptop), and is boiling hot. I asked for another room, and the only one they would offer had twin beds - a lose/lose choice of twin beds on a romantic vacation vs. claustrophobic box. There was no way I was staying 2 nights in this pit of a hotel like we planned and are attempting to rebook the second night to our next stop (also a Marriott hotel). We booked using Chase points, and they had to get hotel approval to change our booking to 1 vs. 2 nights. Nobody on duty at the hotel has the authority to do that (i.e. to satisfy the customer), so we probably won't get our chase points back. But moving to the next hotel anyway, even if we lose our Chase points. It just isn't worth a second miserable night in this place.…
Lovely hotel with excelent service. The room on the fifth floor had an excelent view of the city. And the breakfast buffet was definitely the best during this trip. I do want to tell the management of this and other hotels that rooms with bathtubs need to have a bar installed on the wall to be able to climb in and out easily. Too dangerous for the over 70 to move in and out.
I highly recommend this Hotel. Not only is beautiful with great service and wonderful atmosphere, the location could not be better. The "must see" in Granada are all in walking distance. What really made our experience unique is that our room (132) was located in a XIV century Moor house, adjecent to a XVI century convent, adjacent to a beautiful modern era building. The place offers everything you want to experience in Granada. Not cheap but 100% worth it. I am including a picture of our absolutely gorgeous and quiet room and the courtyard it overlooks. The other images are the courtyard and art from the convent
Excellent location. Easy access to main sites. Sensitively restored historic building. Beautiful rooms. Irene and Natasha were so helpful and welcoming - they couldn’t do enough to help us and had so much useful information on what to see in Granada.
Is a beautiful hotel, with the less luxury room you can find, The sound insolation is terrible, you hear everything from outside. The bathroom door doesn't provide enough privacy. The worst part is the AC, it has an old control, that only have the option of ON/OFF, so you have to decide if you freeze or sweet all night, it was the worst night of my hole trip, I have to get up multiple times, to turn on an off the AC. The hotel is beautiful, and the location is 9 of 10, but I wouldn't recommended to any friend. Also the bed is 140cm, is the smallest bed I have found in a 5star hotel.
This is a very good hotel in Granada. Built on the site of an old convent there are even grave marker of old deceased nuns in the courtyard. Our room was fully equipped with a street facing view. I am not sure why they had slats covered our windows which obscured what might have been a great city view, We really enjoyed drinks in the aforementioned courtyard. Location was great with easy walking distance to Granada Cathedral and a fantastic middle eastern shopping area. Staff in all cases was helpful and polite and spoke good English