The hotel is billed as 1* and I suppose in the modern classification system it probably is -no TV, no room service, no evening meals and no parking. But these things do not make a great hotel in my opinion. The hotel itself is an old family home and is littered with period antiques. The room itself was a good size with a beautiful wooden clothes cupboard and glass lined door leading to the bathroom, Tiffany style lightshades and a view over the ruins. It wasnt too noisy despite the number of people walking past (and given the number of photos taken of the hotel we accidently photobombed a lot). The staff are employees but without exception they treat each other and their guests as family members, indeed the waiter's wife is the chef (and very accomplished too - lovely rabbit in garlic). All are very knowledgeable about the hotel and the Alhambra ‐ did I mention that the Hotel America is actually INSIDE THE WALLS! Its only rival is the overpriced 4* hotel next door yet the pricing is realistic, the food (breakfast and lunch only) is home cooked and delicious. The staff happily recommended and booked us restaurants (with great views and food), flamenco tickets and taxis to save us the 20 minute walk into Granada (the walk is steep). We can't fault the hotel or its staff- it is like stepping back in time but with really comfy beds, hot showers and free WiFi. If you stay, ask about the hotel's history and if you just pop in for lunch don't complain about slow service (which we didn't experience by the way). I tried my poor Spanish and was rewarded with beaming smiles everytime Remember you are in Spain where lunch lasts till 4 and be grateful that in this mad mad world there is a tiny bit of normality in the main tourist attraction in the country!…
We made the mistake of booking into the Parador de Granada - missold a Superior Room at 450 Euros a night. Beware of misrepresantaion on their website! We were not permitted to use the terrace (one of the 'exclusive opportunities' offered by the Parador) so wandered out to find somewhere outside for a beer. 100m away is Hotel America. We wandered into their atrium to a friendly greeting and a happy buzz of internatianl tourists enjoying lunch and were quickly shown to a table ordering been and tapas. The service was quick and friendly. The next day having had a superb private tour of The Alhambra, we returned to Hotel America for refreshment - we were welcomed by the delightful Angelo as old friends and regular customers. A table was found for us very quickly - so good we returned for brekfast the next morning. Hotel America is in the heart of Alhambra. We subsequently looked at the characterful rooms and are absolutely sure that is where we will stay when we return - for character, individuality, friendly personal service.…
Almost a comedic turn by the staff who seemed to have little interest or patience with English speaking guests. It was like being in a British farce with stereotypically difficult staff. I would have complained about the prejudiced characterisation had we been witnessing a play. A beautiful building and world class setting let down by what we felt was surly, inefficient service. My companion and I had a heated discussion about Spanish service in general. We actually laughed with each other as the service was so unexpectedly below par. It was almost like one of those Karen restaurants you see on social media. This was undoubtedly the worst service experience we have had in Spain. It's hard to believe that such a place in this incredible setting could do so poorly, as shown by many reviews. In relation to the food we had a delicious stew with beans and rice, along with a couple of passable salads. But the service!! Oh my word. If I owned this place I would make a fortune and retrain the staff, it should be a five star boutique hotel. …
What an amazing location at the Alhambra. The inner courtyard/patio is absolutely incredible and cool in the summer heat. It´s the perfect spot to relax and refresh with its very natural and tranquil setting after touring the Alhambra and Generalife. The quality of the staff and service is wonderful and they are so friendly. My highest recommendation!
Me and my parents came to visit the Palace at 14.30 and after we needed a place to relax and eat something! This place was so relaxing and they were soooooo nice! Plus the food was very good as well. I highly recommend :)
How delighted we were when we came across this hotel when heading for the Alhambra café. What a lovely courtyard setting within the hotel, really good coffee and great service from elderly waiter. Was like stepping back in time. Highly recommend.
This hotel is ideally located in the grounds of the Alhambra. We travelled with my 80 year old mother in law for her special birthday. We were very welcome, lovely service and host called Judit who was very funny and nothing was too much trouble for her. The bed was the most comfortable bed I have ever slept in. I can honestly say that this hotel is definitely a unique little gem! If you are worrying about the 1 star please don’t, the hotel is authentic and full of charm.
We chose hotel as it had valet parking on its website and I struggle to walk long distances. However after booking though Hotels.com we found that there was no valet parking! I spoke to the hotel direct and a very nice lady cancelled our booking. I did say they should amend their web site and got a laugh and “yes we should”
My husband and I stayed in the Parador just across the square - a soulless and deeply disappointing experience. Thank heavens for Angelo and the team at Hotel America. We popped in at all times of day and were greeted warmly each time. Lovely tapas, great breakfast, lovely drinks, all served in a delightful and very authentic courtyard. We wished we had stayed here for a fraction of the price of the parador and will do next time! Gracias, Angelo.
This may be the only official one star hotel we have stayed but that doesn’t mean it’s not good. The location within the Alhambra precinct is without equal for visiting the palaces etc. The rooms are simple but adequate. The food is good value and generally traditional. The staff are enthusiastic and try to assist wherever possible despite being very busy with high numbers of cafe visitors. The Parador restaurant is 40 metres walk if a more glamorous meal is required. If you are happy with a slightly quirky place to stay with realistic pricing this is a good place to stay