From the moment we arrived the staff made us feel welcome assisting with parking and check-in. The decor and furnishings complemented the beautiful surrounding city and the hotel was lovely and clean throughout. The adjoining family room was as advertised and an ideal base to which to explore the stunning streets in easy walking distance. After an exhausting day exploring, we ate in the restaurant and the staff were incredible as was the quality of the food. There was a good selection at breakfast and the check-out time was very flexible allowing us further time to fit in some more sightseeing. I would stay here again in a heartbeat & 100% recommend for families, couples, groups or the solo traveller. Thank you to all the lovely and friendly staff.
A very nice hotel, well designed and a delicious breakfast. i also liked the location, indeed, the building is near the Alhambra and not far from the cathedral. The employees were quite nice et the breakfast was good. However, I think eggs could be cooked a bit more. But this detail doesn't detract form the excellence of this place.
The stay at this hotel genuinely was wonderful. Every staff member from the reception desk, to the Breakfast Bar team, to the cleaners, everyone was so enabling and helpful. No matter which staff member you met, you got a friendly and kind response. We had a number of things that we needed help with over our 4 day visit, including general tourist help with getting to places, finding the cheaper options for certain visits, getting help with medical concerns when we needed to get to a hospital and even the staff being so kind on our last day and letting us stay a few hours extra, after checkout, as we had been at the hospital until 2am the previous night. Honestly I have stayed at a few places over the last few years and was really impressed and this raises the bar for customer service for me. Big THANK YOU to the whole team. On another note the hotel is very close to shops, restaurants, food places, a lovely canal. Taxis getting to the hotel are not too expensive from the city centre or even bus station around 6-10 euros depending on where you are. Feels very safe to be outside the main area where the hotel is located, even at midnight, as it has a very nice buzz around the place. Felt very safe to visit. I would highly recommend to everyone!…
The hotel was good, in a beautiful location with a beautiful room and lovely staff but it was kinda hard to sleep at night since it was very loud outside till very late at night. It was probably because of the 2 bars around the hotel which btw were beautiful bars. Also the restaurant almost didn't have any veggie dishes
Great hotel in a perfect area of the city. Room clean & comfortable. Check in was easy & very friendly. The room was available early and they looked after our luggage until it was ready. Would definitely recommend this hotel for a visit to the city.
Great hotel near the centre of Granada. Very friendly staff at the Reception. Spacious room. Huge comfortable bed. Calm atmosphere despite the fact that the hotel was hosting a wedding. You could not hear the music from our room. Location is excellent and we walked to Alhambra from there. Totally recommended
Very nice hotel, definitely 4 starts. Great staff that was very helpful, the room was great. Had breakfast one (booked on the spot), it has lots of good options. Lastly, the location is amazing: really closeby all the sightseeing.
Check in easy. Room not ready when we arrived. We had some luggage. Room ready after about 15-20 minutes. No one offered to help us to the room or offered help with luggage. Room is nice. Bathroom nice Not soundproof so can hear your neighbours. Location is good but a bit of a hike to the centre. No restaurants that we found close by and need to do a bit of walking.Breakfast was standard -adequate. Breakfast room is a very pleasant space. Overall nice stay. Not sure if good value for money. I had feeling could do better for money ?
Excellent hotel and location is great. Staff was great and everything clean and tidy. The beds are very comfortable and rooms are very quiet. I slept like a baby (first time in a long time). Highly recommended!
Absolutely fantastic hotel. The location is perfect for exploring Granada, you can walk everywhere. The beds were the comfiest I have ever experienced. We did have a slight problem with our room which meant I had to complain, which I don't like to do, but the hotel handled it in an absolutely exemplary fashion. I was blown away by the service. The breakfast here is also absolutely wonderful, the dining room area (patio) is gorgeous. Would highly recommend.