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Gran Melia Don Pepe

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Gran Melia Don Pepe
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1,552 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Don Pepe
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Showing 862: English reviews
New York
Reviewed 20 June 2015

In short: We stayed 5 nights in a red level junior suite, which was overpriced, lackluster and less than mediocre. We recommend Marbella, which is a lovely little town, but not this hotel. Nowhere near 5*; rather 3-4*. Positives include the 15 min walk to Marbella, breakfast, and the cleaning staff. Negatives include the slow/scarce service, the falsely advertised “red...

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Helpful?
15Thank Katkeythur
abel_lopez_ybarra, E: Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear Katkeythur, Good afternoon from Gran Meliá Don Pepe! First of all, I would like to apologize for my late response. Thank you very much for taking part of your time to share your opinion with us through Tripadvisor. On the other hand, It is a pleasure to inform you that we have been working on some of the points...

Ireland
Reviewed 19 June 2015

Poor Service in the hotel overall. Staff were not efficient at reception or by the pool and in the pool restaurant at lunch. Spa is not a 5 star more 3/4. Its a pity as location is great and decor is nice but service lets this hotel down and the staff seem indifferent.

Review collected in partnership with Meliá Hotels International
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Helpful?
5Thank 583as571
abel_lopez_ybarra, E: Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear 583as571, Good evening from Gran Meliá Don Pepe! I apologize for my late response. I would like to thank you very much for taking part of your time to leave a review in such a prestigious website like Tripadvisor. Your feedback is crucial for us. For your information, we have been training our associates in order to better perform....

kent
Reviewed 17 June 2015 via mobile

We booked a junior suite on red level service. The room was nice but bathroom quite small and a bit dated. Attention to detail could be better ie replenishing toiletries and water each day. Were supposed to get sparkling wine on arrival but turned up 4 days later after we asked where it was and then it was red wine...

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Helpful?
5Thank lucydogKent
abel_lopez_ybarra, E: Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear lucydogKent, First of all thank you for having used your time writing on this site so important to us. It has been a real honor that you've been here with us, we are happy to make your stay enjoyable. Also tell us any feedback is good because it helps us improve each day. We hope see you soon in...

Northamptonshire, United Kingdom
Reviewed 17 June 2015

This is the 3rd year I have gone back to this hotel and I absolutely love it. There is absolutely nothing I can fault about this hotel. The staff are amazing and cannot do enough to make your stay relaxed and enjoyable. This hotel is like a hidden gem. Look forward to going back next year!

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank tinac790
abel_lopez_ybarra, E: Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear tinac790, Thank you for taking the time to share your lovely experience at the Gran Meliá Don Pepe in Marbella. I am delighted to know that we exceeded your expectations, which you define as “An absolutely amazing Hotel with amazing staff ”. We all daily work to provide each and every guest with an unforgettable experience and I am...

Cheltenham, United Kingdom
Reviewed 16 June 2015

Visited this hotel for a second year. As a runner there is a lovely prom to run down in the morning! Breakfast is so replaet that you can go all day with topping up that tan! The hotel staff are the best I have ever come across, especially Able and Arla, who are awesome! They saved me from a wasp...

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Helpful?
1Thank Sarah H
abel_lopez_ybarra, E: Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear Sarah H, What a treat It was to read your wonderful review of your stay with us at the Gran Melia Don Pepe. I am delighted to read that your expectations of not only our facilities but also our dedicated team were truly memorable, all we do is with our passion in service in order to exceed our guest´s...

Jaen, Spain
Reviewed 16 June 2015

The venue is very pretty-lovely pool area and beautiful landscaping on the grounds. Nice location on the Paseo Maritimo. Do not expect anything special as a Reward's Member-that was disappointing. The breakfast buffet was pricey, but it was excellent and the selections were bountiful-and the staff was efficient and friendly in the morning. Hotel was spotless-beds and pillows comfortable. WARNING:...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank camillemariau
abel_lopez_ybarra, E: Red Glove Service Manager at Gran Melia Don Pepe, responded to this review
Google Translation

Estimado/a camillemariau, Muy buenas tardes desde Gran Meliá Don Pepe! Muchísimas gracias por dejar sus comentarios en una página tan...

Kent, England
Reviewed 15 June 2015

We booked this hotel having spent a few days at the Gran Melia Victoria at Palma Majorca. This hotel in Marbella is really lovely in a great setting with lovely gardens, pools (outside and in), overlooking the sea. At the back of the hotel, it was a nice stroll along the level promenade by the beach / sea passing restaurants...

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Helpful?
5Thank Brandy_Balancer
abel_lopez_ybarra, E: Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear Brandy_Balancer, Good afternoon from Gran Meliá Don Pepe! First of all, Please accept my sincerest apologies for my late reply. Your feedback is crucial for us. As a Red Level Lounge Manager, i was quite concerned after reading your experience with us. Thank you very much for sharing your opinion. For your information, since your last visit to the...

Dunboyne
Reviewed 13 June 2015 via mobile

Stayed 2/nights for a friends birthday. Lovely pool area with large grass area for relaxing. Super cafe for lunch and snacks. Bar was nice, friendly service and stayed serving until late. Poolside service was good too. Room was with a balcony facing the sea with room for two to enjoy a coffee.

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Helpful?
1Thank Tipptrader
abel_lopez_ybarra, E: Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear Tipptrade..., Thank you very much for taking the time to share your comments on Tripadvisor . I truly appreciate your feedback about our facilities and services . I would like to thank you once again for having chosen our Resort during your stay in Marbella. Your kindly words addressed to staff professionalism and highlight our excellent service, mean a...

Edinburgh, United Kingdom
Reviewed 10 June 2015

3rd stay in the Red level rooms. Love this hotel and the staff. Hope they don't change anything as I won't stay anywhere else in the area. Breakfast is brilliant and the pool is large and you can always get a sun bed

Review collected in partnership with Meliá Hotels International
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Helpful?
2Thank John F
abel_lopez_ybarra, E: Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear John F, Thank you so much for your wonderful comments. I really appreciate the time you have taken to share your experience in this website. I am delighted to know that our facilities have been up to your wishes and you enjoyed our RedLevel exclusive concept again. I look forward to being your host again in Marbella. Greetings from...

London, United Kingdom
Reviewed 10 June 2015 via mobile

Pros very clean beautiful sea views fast and reliable wifi amazing breakfast lovely staff great location great access to old town and puerto banus Cons There was no evening entertainment but there was a lot going on outside so not a deal breaker . Tip Dont pay parking fee €15 a day . There is always a parking spot right...

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Helpful?
1Thank nanachi
abel_lopez_ybarra, E: Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear nanachi, Thank you so very much for taking the time to share your stay at the Gran Meliá Don Pepe. I am pleased to know you had such a great stay with us. I am delighted that you enjoy our location which is a walking distance just 20 minutes from the old town. Thank you for calling your holidays...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Capuccino
Capuccino
Cuisines: International, Healthy
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Gran Melia Don Pepe

Address: Jose Melia s/n, 29602, Marbella, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Price Range: ₹ 11,367 - ₹ 45,891 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Don Pepe 5*
Number of rooms: 193
Reservation Options:
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Also Known As:
Gran Melia Don Pepe Hotel Marbella
Gran Melia Marbella
Gran Melia Hotel Marbella
Don Pepe Marbella
Don Pepe Hotel Marbella
Hotel Style:
#2 Luxury Hotel in Marbella
#2 Spa Hotel in Marbella
#3 On the Beach Hotel in Marbella
#8 Business Hotel in Marbella
#8 Romantic Hotel in Marbella
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Don Pepe staff and other travellers.
30 questions
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Questions? Get answers from Gran Melia Don Pepe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dress code for breakfast in the room's "Hotel Directory"”
 of 5 bubbles M1909AEjorgeb, 22 Feb 2017 | Read review
“Sea view rooms are more expensive as they have a balcony, mountain view rooms do not.”
 of 5 bubbles 205iainm, 22 Feb 2017 | Read review
“Sea facing Red level rooms are recommended”
 of 5 bubbles Arty01925, 13 Feb 2017 | Read review
“All rooms overlooking the sea but higher floors and red level worth the extra.”
 of 5 bubbles Member888, 4 Feb 2017 | Read review
“basic rooms are quite,large ,sunny .no view on 1st floor beds,pillows are extremely comfortable”
 of 5 bubbles S7454XKrebeccab, 23 Jan 2017 | Read review
5 of 5