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Gran Hotel Elba Estepona & Thalasso Spa

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Gran Hotel Elba Estepona & Thalasso Spa
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1,607 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Hotel Elba Estepona & Thalasso Spa
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Showing 674: English reviews
Surrey, United Kingdom
Reviewed 2 October 2014

Our family of 4 stayed at the Elba during August for 2 weeks and had the perfect relaxing holiday. We were on the all inclusive package which includes pretty much all drinks and as much food as you can eat. We were staying in one of the suites and were luckily upgraded to a penthouse suite which offered the most...

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Helpful?
2Thank w0lram
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear w0lram , Thank you for the long stay at Gran Hotel Elba Estepona and tank you for experiencing our Hotel from top to bottom. We are grateful for all your comments and appreciate the recognitions of our service and appreciation on our personnel. Your comments will be shared accordingly. ! We really look forward to welcome you back next...

Billericay, United Kingdom
Reviewed 30 September 2014

We just got back from an 8 day holiday staying at the Gran Hotel Elba, I can only say if you get the opportunity to stay there TAKE IT, the staff and standard of the hotel totally warrants the 5 star rating. Yes you can find niggles but these are mainly personnel preferences such as I was no keen on...

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Thank Roy147
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear guest, Thank you for recommending our hotel on Tripadvisor. We are delighted to learn that you had a fantastic time with us and we’ll be happy to welcome you back whenever in the future your holiday brings you to Estepona. Best regards, Juan Manuel Galán General Manager

Gloucestershire, United Kingdom
Reviewed 29 September 2014

This is a lovely hotel set in beautiful grounds. The staff are friendly and helpful and the hotel is very clean. It has amazing views . The rooms would benefit from having tea making facilities in them. The big down fall of the hotel is the location. It is a 10 minute taxi ride into Estepona with a poor bus...

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Helpful?
1Thank Lisa K
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Lisa K , Thank you for sharing your impressions about our hotel here on Tripadvisor. We are happy to find out that you enjoyed your stay with us and that you had a very good feeling about our hotel after coming home.On the other hand we are sorry your overall satisfaction did not reach hundred per cent as we...

Reviewed 28 September 2014 via mobile

My family and I ( children aged 7 & 5 ) stayed for 7 nights all inclusive, which was absolutely worth every penny. I could not fault anything, from the warm welcome we received on arrival to the hugs we got when we left. We had a beautiful room over looking the sea. The rooms were always immaculately cleaned and...

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4Thank Laurie E
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Laurie E , Thank you so much for investing the time to write such a complimentary report about our hotel and most of all thank you for dedicating us such nice words of praise. We are ever so happy that we were able to meet all of your expectations, and that you and your family were able to enjoy...

Stourbridge, United Kingdom
Reviewed 21 September 2014

Came with my daughter and granddaughter in Late August. Our second time at the Elba and we found it to be everything it described itself to be and more. I don't understand the negative reviews complaining about the location - surely they could have checked this up before they arrived? Not difficult to have a quick look on google maps....

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4Thank Liz S
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Liz S , Thank you for selecting our Gran Hotel Elba Estepona as your vacaction resort and for sharing your opinion on this public forum. It is a great pleasure for us to find out that everything was just perfect for you and that you particulary enjoyed the welcome drink, the nice and clean room as well as the...

Carlow, Carlow, Ireland
Reviewed 18 September 2014 via mobile

Spent three nights here. Room lovely had patio onto lovely garden area. Had little issue with blocked drain in shower nothing major. Used restaurant for dinner once was just ok nothing great. Bit overpriced. Breakfast good. Not too sure about lady at spa reception the jury is out on that one. Front of house staff very nice and friendly. Lovely...

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Thank James T
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear James T, thank you for your visit and for taking the time to evaluate your recent stay with us on Tripadvisor. We have carefully read your review and taken them into serious account. We work very hard and we always welcome any sort of feedback as it helps us to improve our services and take neccesary measures wherever required....

London, United Kingdom
Reviewed 17 September 2014

This hotel has the potential to be amazing. It has a large and gracious lobby, good sized rooms with amazing bathrooms, a good spa, and nice pools. But, much of the infrastructure is on the older side, eating options are limited if you don't go all-inclusive, and service is poor. My husband and I had a reasonable holiday there (we...

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5Thank cardamomss
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear James T , I’m sorry to learn that you didn’t enjoy your holiday with us and that there were so many issues which escalated in a completely negative impression. This is obviously not our goal and I’m sorry we didn’t create the holiday you were expecting. Kind regards, Juan Manuel Galán General Manager

Glasgow, United Kingdom
Reviewed 17 September 2014

We stayed here for a long weekend in early September 2014. The reception area is stunning and we were met with a cold glass of prosecco on arrival - a lovely touch. Our room was spacious and clean with very comfortable beds. The bathroom was amazing - double basin, big bath and shower and toilet area - definately 5 star....

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2Thank scansiascot
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear LoriTurner, thank you for your visit and for taking the time to evaluate your recent stay with us on Tripadvisor. We have carefully read your review and taken them into serious account. We work very hard and we always welcome any sort of feedback as it helps us to improve our services and take neccesary measures wherever required. Once...

Twickenham, United Kingdom
Reviewed 15 September 2014 via mobile

We had a few issues with our stay. The first one was the flies around the pool, which got to be very annoying the hotter things got. Having complained to the management we received no real answers to the problem, they just kept blaming the heat. I've stayed in and around Estapona before with no problems. So I can't believe...

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Thank nicolas p
Elba Estepona E, Director de Relaciones Públicas at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Sir, Thank you very much for choosing us as your holiday destination. I am very sorry that your experience here didn't live up to your expectations and I found your comment a little strange about the manegement not doing anything, when I personally, the Public Relations officer of the hotel, sent a message to your room to get in...

Gibraltar
Reviewed 15 September 2014

I went to this hotel as a girly break with 4 other friends. We had a blast! We booked an all inclusive stay, and it really was great value for money! The food was great, the pool was great (even if the poolside entertainer was a bit over enthusiastic at times), and the spa was good. If you want an...

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Helpful?
Thank GemGib
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear GemGib, thank you for your visit and for taking the time to evaluate your recent stay with us on Tripadvisor. We have carefully read your review and taken them into serious account. We work very hard and we always welcome any sort of feedback as it helps us to improve our services and take neccesary measures wherever required. Once...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Gran Hotel Elba Estepona & Thalasso Spa

Address: Urbanizacion Arena Beach | Carretera Estepona - Cadiz, Km 151, 29680, Estepona, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Estepona
Price Range: ₹ 9,119 - ₹ 16,611 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Hotel Elba Estepona & Thalasso Spa 5*
Number of rooms: 204
Reservation Options:
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Also Known As:
Gran Hotel Elba Estepona & Thalasso Estepona
Gran Hotel Elba Estepona And Thalasso Spa
Hotel Style:
#2 Family Hotel in Estepona
#3 Romantic Hotel in Estepona
#4 Luxury Hotel in Estepona
#5 Spa Hotel in Estepona
#5 On the Beach Hotel in Estepona
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Questions & Answers

Here's what travellers have asked, with answers from Gran Hotel Elba Estepona & Thalasso Spa staff and other travellers.
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Questions? Get answers from Gran Hotel Elba Estepona & Thalasso Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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