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Mercure Hotel Trier Porta Nigra

Traveller (200)
Room & Suite (89)
Dining (15)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
Next to the world-famous Porta Nigra and just a few minutes from the historic center, our modern 4 star hotel bids you a warm welcome with its 106 rooms. Our restaurant features a view of the Porta Nigra, the Bistro-Bar Vis-a-Vis, the international casino of Trier and conference rooms.
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Property amenities
Restaurant
Room service
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Business Centre with Internet Access
Casino and Gambling
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
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Room features
Air conditioning
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Great View
HOTEL CLASS

Location

Full view
99Great for walkers
Grade: 99 out of 100
63Restaurantswithin 0.5 km
34Attractionswithin 0.5 km
972Reviews
228Photos
4Q+A
98Room tips
Traveller rating
  • 341
  • 488
  • 112
  • 22
  • 9
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Popular mentions
Only good thing with this hotel is the location and the car park. Breakfast was okay nothing to write home about. Mecure hotels all need refurbshing. When we first went in to the room it stank of sewage. Room didn't have enough heating. There was already a stand along
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Response from GMTrier, General Manager at Mercure Hotel Trier Porta Nigra
Responded 30 Jan 2019
I sincerely apologize for the problems regarding the room and the heating that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Anja Ahnen General Manager
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Not being guests in the hotel, we mistakenly took place in the restaurant/cafe downstairs (which is only open for hotel guests). While leaving, I forgot my Canon camera, which I discovered more than 150km further. I called the hotel, they found the camera, and we agreed they
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Response from GMTrier, General Manager at Mercure Hotel Trier Porta Nigra
Responded 24 Jan 2019
On behalf of my entire team as well as on a personal note, I would like to thank you for the excellent Rating and the lovely remarks on the staff. We are very happy, that you got the camera. n perfect condition. We really hope to be able to welcome you as our guest. Best regards, Anja Ahnen General Manager
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I stopped here quite late at night looking for a room due to an urgent business trip. The room was very comfortable and having tea and coffee facilities in the room, a real bonus. I can forgive the paper cups. Bathroom and bedroom were spotless and clean. The bar offers a
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Response from GMTrier, General Manager at Mercure Hotel Trier Porta Nigra
Responded 21 Jan 2019
Thank you very much for your visit. We very much appreciate the high ratings as well as the great feedback on the room and especially on our breakfast. We are committed to providing our guests with the best possible start to their day - a nutritious breakfast that offers fresh ingredients, a variety of choices, and quality products. Great that you appreciate it. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Anja Ahnen General Manager
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We have stayed in several hotels in Trier but the Mercure still has an unbeatable location overlooking the Porta Nigra. Inside though the building is feeling tired with our "superior" room lacking adequate heating and the shower panel leaking water. Cost cutting by replacing
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Review collected in partnership with Accorhotels.com
Response from GMTrier, General Manager at Mercure Hotel Trier Porta Nigra
Responded 25 Dec 2018
Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with my team. Please accept my apologies for the inconveniences you had to deal with. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I very much hope that on your next visit we will leave you completely satisfied. We would be honored to welcome you back. Best regards, Anja Ahnen General Manager
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Situated in front of the Porta Nigra, the location could not be better. We had a nice and spacious room overlooking the Porta Nigra that was great. The breakfast was good. All the staff we met were very friendly and helpful.
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Response from GMTrier, General Manager at Mercure Hotel Trier Porta Nigra
Responded 22 Dec 2018
Thank you so much for the very positive feedback and the great remarks on the staff. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Anja Ahnen General Manager
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Hotelzimmer
Photo provided by managementMercure Hotel Trier Porta Nigra
Guest room
Photo provided by managementMercure Hotel Trier Porta Nigra
Guest room
begin autovrije zone tegenover het hotel Mercure
Porta Nigra Trier
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12345618
Gibt es privat Parkmöglichkeiten beim Hotel?
Yes, there is parking at the back f the hotel and also underground parking.
1 vote
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Hi. are you near the train station .thanks
it took me less than ten minutes to the station and i was carrying two bags
0 votes
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There is parking but it is not free. I can’t remember how much it was per day.
0 votes
Ist eine Sauna bzw. ein Pool? Welche Freizeitmöglichkeiten gibt es?
no. nothing.
1 vote
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"Even though our room faced the Porta Nigra Platz, it was quiet."
"Centrally located. Desirable place perhaps to start your visit. Our room looks directly across at Porta Nigra and its surrounding area."
"Rooms at the front overlook the Porta Nigra"
"Rooms at the front have best views"
"Choose a room facing the Porta Nigra - Brilliant View!"
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12345620
PRICE RANGE
US$ 94 - US$ 177 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor hotel trier porta nigra
LOCATION
GermanyRhineland-PalatinateTrier
NUMBER OF ROOMS
106
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