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Hilton Mainz City

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#5 of 41 Hotels in Mainz
Certificate of Excellence
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455 Reviews from our TripAdvisor Community

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Showing 249: English reviews
Winnipeg, Canada
Reviewed 26 April 2014 via mobile

This hotel is located in a great location. ..close to the Old Town and a 15 min walk from the water. The plus is it is located across from a park. The rooms are a decent size and okay. Nothing "wow" about it. I can't believe it is a Hilton. They also.charge for wifi...which I find odd considering the room...

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Helpful?
Thank JK_Queen
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, First of all I would like to thank you for sharing your honest feedback on Tripadvisor. I am delighted to read that we had the pleasure of having you with us and that you felt comfortable in our hotel. Regarding the internet prices, I would like to inform you that we are currently in negotiations with our internet...

Bornem, Belgium
Reviewed 15 April 2014

Well the location is good, but it didn't deliver the Hilton experience to me. The room was outdated, typically "cheap" German hotel furniture, but clean - no remarks on that. There is indeed a little park on the opposite side of the hotel and it is a located in an almost traffic-free street, but when the delivery truck arrives at...

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Thank Gunther D
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for having chosen the Hilton Mainz City as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your valuable feedback with us and other guests through tripadvisor. Your entire satisfaction is exactly what we are working for and our main aim is to...

Yorkshire
Reviewed 13 April 2014

The hotel is well located for the station and Aldstadt on an almost traffic-free street with a small park opposite.My room was standard Hilton,down to the polished granite bathroom surfaces and the complementary toiletries.The bed was firm,and the furniture and lighting good.The room was entirely clean and everything intended to work,did so. My first annoyance was apparently discovering that the...

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Thank YorkshireAviator
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, We would like to thank you for being our guest and for your time to share your feedback with us and other travellers through the tripadvisor website. We appreciate your honest input and apologize for the issues you encountered. In regard to the air conditioning we informed our engineering department to check the functionality to avoid similar shortcomings...

Bracknell, United Kingdom
Reviewed 11 April 2014

I stay at the Hilton Mainz City every month for work business. This hotel ticks all the boxes for a single business woman travelling alone. They have an underground garage for parking the rental car. It’s right in the heart of Old Mainz, I can walk out of the hotel to the center of town and not feel at all...

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Thank Caz1006
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, We very appreciate that you take the time to post your comments about the Hilton Mainz City on TripAdvisor. It is a pleasure to read that you are always having an amazing stay with us. Sharing your warm compliments about our staff is definitely a highlight and a great motivation for all of them. We are looking forward...

Wellingborough, United Kingdom
Reviewed 18 March 2014

The Hilton Mainz City hotel is located in the old town area. The hotel is within walking distance of good shopping, great restaurants and Museums. Very large market area with many participants. The rooms of the hotel are nice, with plenty of room. The staff is very helpful, your wish is their pleasure. The beds are comfortable, and the breakfast...

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Helpful?
Thank sarahchili
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your great review of your recent stay at the Hilton Mainz City. It is great to read that we were able to exceed your expectations. We truly appreciate your comments, especially those referring to the friendliness and efficiency of our team, which I will happily share with them. Dear guests, hopefully you will...

Greater Sydney, Australia
Reviewed 17 March 2014

Hilton quality for service and standards, never fails to please. Well appointed rooms, with comfortable beds, well stocked bathroom and lots of desk space. The restaurant offers excellent buffet breakfasts and dinners, overlooking the River Main. Popular bar area, for pre dinner drinks.

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Helpful?
Thank TravellerQF
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your time to share your experience with us and other travellers through tripadvisor.com. It was a great pleasure to read through your review. Your appreciation of our service and facilities is a great motivation to the entire team. We are very thankful for your perfect rating. We look forward to welcome you back...

Pittsburgh, Pennsylvania
Reviewed 9 March 2014

there are two Hiltons in Mainz. this one is near the old town, the other is down by the river. The hotel is boutique and very clean. Breakfast is excellent (american and european). The bar is dead, the dining room/bar area is dated, very "80''s but otherwise a very nice hotel. No exec floor or lounge, but really cool rooms...

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Thank simoneltraveler
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for taking the time to share your thoughts about your recent stay at the Hilton Mainz City. Receiving feedback from our guests is one of the highest priorities as it allows us to constantly improve our level of service. I’m glad to hear that you were completely satisfied with our breakfast offer. Your appreciation...

Ottawa, Canada
Reviewed 9 March 2014

This is about our fifth visit here and we have always found helpful staff, great service, very clean quiet rooms. Hotel is a short walk from the train station with lots of shopping and restaurants nearby

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Thank Bill T
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for having chosen the Hilton Mainz City as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your valuable feedback with us and other guests through tripadvisor. It was a great pleasure to read through your review. Your appreciation of our service and...

Grand Rapids, Michigan
Reviewed 22 February 2014

I have stayed at this hotel many times over the years as a preferable alternative to staying in Frankfurt or at the Frankfurt airport the night before a flight. It is about a 5 minute walk from the main train station. It is about 20 minutes to the Mainz main station from the airport by train. Of course they have...

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1Thank gfarm1981
HiltonMainzundCity, General Manager at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for recommending the Hilton Mainz City to other travellers on Tripadvisor. I am delighted about your positive ratings for our hotel, our team and the services provided and that you enjoyed your stay with us in general. Your recommendation is much appreciated and we look forward to the week your travel plans will bring...

Wilton, Ct, United States
Reviewed 9 February 2014

If you want a hotel that has excellent service this is your hotel. The staff is extremely helpful and does what it can to help out when issues occur. The unlimited access to the external fitness facility (Fitness First two blocks away) is unmatched by most hotels anywhere. The only issue with this hotel is that they eliminated wired internet...

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Helpful?
Thank Samuel S
HiltonMainzCity, General Manager at Hilton Mainz City, responded to this review

Dear Guest, It is a pleasure to read that you had an amazing stay with us on your recent visit and delighted to learn that you were pleased with the overall stay. Sharing your warm compliments about our team was definitely a highlight and is a great motivation for all of them. Regarding the internet, I am very sorry to...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting

Additional Information about Hilton Mainz City

Address: Muensterstr. 11, 55116 Mainz, Rhineland-Palatinate, Germany
Region: Germany > Rhineland-Palatinate > Mainz
Price Range: ₹ 6,289 - ₹ 14,312 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Mainz City 4*
Number of rooms: 127
Reservation Options:
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Also Known As:
Hilton Mainz City Hotel Mainz
Mainz Hilton
Hotel Style:
#4 Luxury Hotel in Mainz
#5 Business Hotel in Mainz
#6 Romantic Hotel in Mainz
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Mainz City staff and other travellers.
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Questions? Get answers from Hilton Mainz City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the 1st floor have faster Wi-Fi connections and are equipped with an expresso machine.”
 of 5 bubbles AlbertTeixeiraNdunda, 12 Aug 2016 | Read review
“Join HHonors for free perks.”
 of 5 bubbles lak123, 1 Jun 2016 | Read review
“The hotel stretches from the predictably preferable main building over a bridge to a building on other side of passing road.”
 of 5 bubbles bedrichn, 29 Apr 2016 | Read review
“We stayed on the first hotel floor with OK free wifi, but anyone in higher up rooms could not say the same”
 of 5 bubbles marjat414, 20 Apr 2016 | Read review
“Try to get a river-view room.”
 of 5 bubbles tdp4, 22 Mar 2016 | Read review
5 of 5
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