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Hilton Mainz City

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#5 of 41 Hotels in Mainz
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Mainz City
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476 Reviews from our TripAdvisor Community

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Showing 257: English reviews
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Bethel, Connecticut
Reviewed 1 week ago

Conveinent to train station and city center in Mainz, lots of restaurants to eat at. Upgrade received at check in, room very clean, laundry was returned back promptly, and room was thoroughly cleaned.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Chirag Dilipkum... P
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Chirag Dilipkum…P Thank you for your positive feedback and sharing it with us and others on tripadvisor. I am delighted about your comments and it is my pleasure to share them with our team. Dear Chirag Dilipkum…P, the team of the Hilton Mainz City and me are looking forward to welcoming you back soon. Yours sincerely, Cornelia Datz I...

small town
HOTEL’S FAVOURITE REVIEW
Reviewed 9 November 2016

This was our first time staying in Mainz, and we'll definitely book this hotel again next time - the location is perfect for walks through the Old Town, it's easy to find, and the staff is extremely polite, friendly, and helpful. I really felt welcomed and taken care of. The housekeeping worked so fast, and really did a great job...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank schmusimausi73
About Hotel's Favourite Review
HiltonMainzundCity, General Manager at Hilton Mainz City, responded to this review

Dear schmusimausi73 , Thank you very much for your recent stay and for sharing your valuable feedback with the community. We are very delighted to read that you and your family enjoyed your stay and of course about the fact that you want to recommend us. It would be a great pleasure to be able to welcome you back whenever...

Ljubljana, Slovenia
Reviewed 1 week ago

Clean rooms, food was ok (Diner and breakfast was good.) and friendly stuff. It amazes me just how can someone in the middle of the night came in the room ??? Probably someone from the staff? I don't understand how this can happen...

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Helpful?
Thank Gino C
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Gino C, Thank your for choosing the Hilton Mainz City and for sharing your feedback with us on tripadvisor. I would like to take this opportunity and sincerely apologize to you regarding the disturbance at night. We already investigated and found out that there was a technical problem in our system. I can assure you that this problem was...

Paris, France
Reviewed 3 weeks ago

I stayed in that hotel several times for business. All the stays were good, the employees are nice and helping. Breakfast offers a variety of choices. Access to an external fitness room 5 minutes away from the hotel. Wifi is free for Hilton Honors members.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 663benoitl
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear 663benoitl, thank you for sharing your positive review on tripadvisor. I am delighted about your wonderful feedback and it is my pleasure to share it with our team. As this is a great motivation for all of us, we always appreciate our guest’s comments. Dear 663benoitl, the team of the Hilton Mainz City and me are looking forward to...

Fairbanks, Alaska
Reviewed 4 weeks ago

The wifi didn't work hardly at all, the food was extremely overpriced for average quality food, and the staff could have been better. They weren't rude, but they were obviously only there because they had to be.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank O5464XZrachela
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear O5464XZrachela, Thank you for choosing the Hilton Mainz City and for having taken the time to post your review on tripadvisor. I am sorry to hear that you could not enjoy your stay at the Hilton Mainz City. This is not up to our standard and I am grateful for your feedback so that we are able to improve...

christchurch, New Zealand
Reviewed 16 January 2017

The hotel is in a lovely location but standards have slipped. Initially we were given a different room than booked (website showed us a room with a lovey view but room given overlooked car park) but were upgraded to better one. However the room was tired, there were holes in the curtains, a hole in the bottom sheet and the...

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Helpful?
Thank Gerda P
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Gerda P., Thank you for having taken the time to share your feedback on tripadvisor. I am sorry to hear that we could not meet your expectations. I can assure you that we are currently undertaking a refurbishment in the rooms. Furthermore, please accept my apologies for the insufficient breakfast quality on the second day. However, I am delighted...

Bremen, Germany
Reviewed 16 January 2017

This is a Hilton hotel with a high service level and located near to city center and train station. I can recommand this provider, if you are staying in Mainz. The only Problem. Temporary it is fully booked. So early birds have an Advantage ;-)

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank martinludwigr
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear martinludwigr, Thank you for staying at the Hilton Mainz City and for your 5-star review on tripadvisor. I am delighted about your positive comments and will share them with our team! It is our pleasure to welcome you back soon. Best wishes Cornelia Datz I P.A. to Cluster General Manager

Tel Aviv
Reviewed 12 January 2017

The hotel is on the end of the old city and with walking distance you can walk to the Markt platz. the room was very big, old fashioned, nice and comfortable. there is an issue with the old doors but when you open it few times its ok. Wifi was free the breakfast was great and the staff were extremely...

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Helpful?
Thank Shushush
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Shushush, First of all I would like to thank you for choosing the Hilton Mainz City and for sharing your feedback with us and others on tripadvisor. I am delighted about your positive feedback and the compliments for our rooms, breakfast and especially our team. The team of the Hilton Mainz City and myself are looking forward to welcoming...

Ireland
Reviewed 4 January 2017 via mobile

Stayed here over New Year's Eve. Nicely located and walking distance to everything. Front desk staff were very helpful and friendly throughout our stay. Parking v convenient next door. Room was disappointing-seemed to have a mish mash of furniture if differing styles and generally felt in need of an upgrade. I would liken this Hilton to more of an old...

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Helpful?
1Thank Jcarrig
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Jcarrig, Thank you for your current stay at the Hilton Mainz City and for reviewing your stay with us. We appreciate your honest input and apologize for the issues you encountered. As we constantly look for new ways to improve our guests' experience, we will share your comments with our team. Furhtermore, I am delighted about your comments regarding...

Windhoek
Reviewed 2 January 2017

This is a lovely abs very cosy hotel. The staff are friendly and the location is great. You can see all of Mainz. Best part is no matter what your aim is for your holiday you'll find something to do or somewhere to go in Mainz.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Nicole N
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Nicole N., Thank you for choosing the Hilton Mainz City for your stay and for having taken the time to share your feedback on tripadvisor. I am delightd about your positive comments for our hotel and especially staff. It is my pleasure to share your compliments with our team. Dear Nicole N., the team of the Hilton Mainz City...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Babysitting

Additional Information about Hilton Mainz City

Address: Munsterstrasse 11, 55116 Mainz, Rhineland-Palatinate, Germany
Region: Germany > Rhineland-Palatinate > Mainz
Price Range: ₹ 6,354 - ₹ 16,168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Mainz City 4*
Number of rooms: 127
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hilton EMEA and Agoda so you can book your Hilton Mainz City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Mainz City Hotel Mainz
Mainz Hilton
Hotel Style:
#4 Luxury Hotel in Mainz
#5 Business Hotel in Mainz
#6 Romantic Hotel in Mainz
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Mainz City staff and other travellers.
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Questions? Get answers from Hilton Mainz City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure that view shown is also te one you get!”
 of 5 bubbles gerdap2017, 16 Jan 2017 | Read review
“Rooms on the 1st floor have faster Wi-Fi connections and are equipped with an expresso machine.”
 of 5 bubbles AlbertTeixeiraNdunda, 12 Aug 2016 | Read review
“Join HHonors for free perks.”
 of 5 bubbles lak123, 1 Jun 2016 | Read review
“The hotel stretches from the predictably preferable main building over a bridge to a building on other side of passing road.”
 of 5 bubbles bedrichn, 29 Apr 2016 | Read review
“We stayed on the first hotel floor with OK free wifi, but anyone in higher up rooms could not say the same”
 of 5 bubbles marjat414, 20 Apr 2016 | Read review
5 of 5