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Mercure Hotel Kaiserhof Frankfurt City Center

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Traveller (296)
Room & Suite (149)
Dining (20)
Ratings and reviews
  • Excellent18%
  • Very good42%
  • Average25%
  • Poor11%
  • Terrible4%
Travellers talk about
“train station”(50 reviews)
“main station”(28 reviews)
“building work”(6 reviews)
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What's included
Free Wifi
Breakfast Buffet
Non-Smoking Rooms
Airport Transportation
Suites
Multilingual Staff
Wheelchair Access
Conference Facilities
Dry Cleaning
Housekeeping
Free Parking
Air Conditioning
Pool
4 Star Hotel
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Location and contact
Kaiserstr. 62, 60329 Frankfurt, Hesse, Germany
11.2 km to Frankfurt Intl Airport
206 restaurants are within a 0.5 km radius
0.6 km from Main Tower
View nearby attractions and restaurants
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Rooms
31 Jul1 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,240)
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555 results
Traveller rating
102
219
134
65
35
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LanguageEnglish
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102
219
134
65
35
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All reviewstrain stationmain stationbuilding workwalking distancered lightminute walkconvenient locationwifi is freeshopping areacomfortable roomskaiserstrassegermanydistricthbfeuroslipperszeil
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1 - 5 of 555 reviews
Reviewed 1 week ago

I just stayed here for 16 nights for vacation. I had a fantastic time. I would stay here again without a second thought. Check-in went smoothly. The front desk staff is so friendly, helpful, knowledgeable and pleasant. Every one of them had a big smile...More

Thank Kathy_R-Philly
Response from H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City CenterResponded 1 week ago

Dear Kathy_R-Philly, thank you very much for your good & fair review here on Tripadvisor. We appreciate your appropriateness of selecting your words and thanks again to mention also the positive facts you discovered during your stay. We are also thankfull to point out the...More

Reviewed 2 weeks ago via mobile

We rented 3 rooms for 3 nights and asked for early check in. We were able to check in around 12. All of the rooms are on the same floor, 1 on the newer wing (recently renovated and got new carpet). The “newer room” had...More

Thank Ed-Henry
Response from H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City CenterResponded 1 week ago

Dear Ed-Henry, thank you very much for your review. At first we have to appologize regarding the mentioned problems with your rooms which are not up to our targeted standards and services. Please rest assured that the points you made were addressed with high priority...More

Reviewed 2 weeks ago

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Review collected in partnership with Accorhotels.com
Response from H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City CenterResponded 1 week ago

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Reviewed 2 weeks ago via mobile

Stayed here on a business trip in June. Hotel is undergoing refurb work both outside and also inside (carpets being relaid). My room looked very fresh and new with a decent bathroom and also a nice Juliet balcony. Hotel offers breakfast although I didn’t partake....More

Thank chr1seh
Response from H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City CenterResponded 2 weeks ago

Dear chr1seh, thank you very much for your nice review. As you mentioned we are in renovations right now but we are very near to have it all done arround mid August. We are glad that you enjoyed your stay with us and found your...More

Reviewed 3 weeks ago

This was my second stay at this Mercure in the last three years. The refurbished rooms are great though the carpeting work is still underway, but considering that it would make the hotel better, its fine. The hotel is hardly a 200m walk from the...More

Thank Sunil R
Response from H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City CenterResponded 2 weeks ago

Dear Sunil R, it`s nice to hear from you on Tripadvisor. We are very glad that you felt comfortable during your recent stay and hope that you had a nice journey back home. As you mentioned there are some great improvements and we working very...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Hotel Amenities
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Airport Transportation
Breakfast Available
Room amenities
Minibar
Details
Price range
US$ 65 - US$ 175 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#61 Luxury Hotel in Frankfurt
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 65 - US$ 175 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#61 Luxury Hotel in Frankfurt
Room types
Suites, Non-Smoking Rooms
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Traveller (296)
Room & Suite (149)
Dining (20)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Mike19811111
22 June 2018|
AnswerShow all 3 answers
Response from H8115-Management | Property representative |
Dear Mike 19811, thank you very much for your question. From this year on all our rooms and public areas are fully airconditioned. The AC in our 106 rooms are all individual controllable. Thanks again. We hope very much to... More
1
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Jo K
18 February 2018|
AnswerShow all 7 answers
Response from Michel R | Reviewed this property |
No problem at all, 5‘ walk on a very animated street
1
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Google Translation
sahilmahendru49
7 December 2017|
AnswerShow all 2 answers
Response from vitorbabrazil | Reviewed this property |
Hello Sahil, Being a non-smoker myself, I have absolutely no idea if the hotel has smoking rooms, and suggest you wrote them directly. Gute Reise, Vítor
1
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Google Translation
Room Tips
"Ask for rooms on a floor where carpeting is already complete"
Read review
"Top floor rooms"
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"Get a room on 7th. floor facing the street. This rooms were equipped with a small balcony."