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Sheraton Frankfurt Airport Hotel & Conference Center

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3,588 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Frankfurt Airport Hotel & Conference Center
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Showing 2,664: English reviews
Nairobi, Kenya
Reviewed 17 May 2015

I was in this hotel for six nights seven days. Despite being located at an airport terminal, it was extremely quiet....more than one could imagine. The customer service was superb. They were flexible, accommodating our request for early check in and late checkout with ease; room service was excellent; and support for conferencing (we were a large diverse team, requiring...

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Helpful?
Thank AKatana
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear AKatana, It was a great pleasure for us to host you and your conference at our hotel. Thank you very much for your compliments – they are highly appreciated. You also posted a separate commentary on our bar Lemons & Limes for which I would also like to thank you. Guests like you make our job so meaningful to...

London, England
Reviewed 17 May 2015

Location A very short walk (5 Minutes) from Frankfurt Airport on departures level along covered tunnel walkways- very convenient for in between flights. As the airport is so close, a short walk into airport on basement level is some shops, bakery, supermarket plus fast food places like KFC and Mc D's. There is a train station with trains that get...

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Helpful?
Thank docdot
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear docdot, I guess yours is one of the most detailed reviews we ever received. Well done and thank you very much! We are thrilled and touched by your positive feedback. I hope you will give us the pleasure to welcome you soon again. We would be delighted if you would stay with us again before long. Best regards, Ralf...

South Houston, Texas
Reviewed 16 May 2015

I have never experienced such graceful, genuine, and friendly service. Especially my room service. Dewan Ahmed was eager to please and make sure I had everything I needed. His kindness was effortless.

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Helpful?
Thank Nikki B
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Nikki B, It makes me happy to see that Mr. Ahmed from room service did such a great job. Thank you very much for your warm words. We appreciate very much that you took the time to write your experiences down and shared them with us. See you soon! Best regards, Ralf Stresing General Manager

Shanghai, China
Reviewed 14 May 2015

I stayed at this hotel twice in May. The location is great for arrival or departure as the terminal is just a 2 minute walk. The SPG platinum check-in waiting line was used by everybody,... So there was no faster check-in for me (although I have my platinum card for several years already). At both occassions the check-in staff did...

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Helpful?
Thank Dutchguy_in_Allgau
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Dutchguy_in_China, Thank you very much for sharing your experiences with us. I am sorry because we failed to make you feel at home. We will certainly take your comments to heart. Not many guests use the staircase at our hotel – it is an emergency staircase, in fact. But it is great that you use the stairs as an...

Calgary, Canada
Reviewed 13 May 2015

I was in Frankfurt for business and the exhibition offered to pick up the attendants from the airport every day. With that in mind I booked the Sheraton Hotel at Frankfurt Airport. The hotel is very well known by travelers in the area. The rooms are well decorated, clean and have wifi in the room and in the lobby. The...

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Helpful?
Thank PSztain
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Hello to Calgary! Dear PSztain, thank you so much for your recent stay and the wonderful review. It is indeed very convenient to stay at our hotel due to the fantastic connections. There are all means of transportation directly on our doorstep and it does not take long to reach the city center or the surrounding towns. We hope you...

Reviewed 13 May 2015 via mobile

I like this hotel.The staff is pretty good and efficient. The breakfast is nice, Don the waiter was taking care of us during the breakfast.He was very friendly and efficient. The gym is pretty crowded.However good new equipments

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Helpful?
1Thank Leena D
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Leena D, Thank you very much for staying at our hotel and giving us such a good score. Thanks also for your kind words about Don’s great service. Our gym is very popular among our guests. But since it is open 24/7 there are rarely queues at the machines. Will you come back soon? We definitely hope so. Best...

San Antonio, Texas
Reviewed 12 May 2015

This was the second time we stayed overnight at the Sheraton. We were moving back to the states from Germany and had 8 suitcases, a large dog and an even larger dog crate. The porters were wonderful. They helped us with our bags and dog crate, they even took everything down to our terminal for us. The room was large,...

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Helpful?
Thank RhodesianRidgeback
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear RhodesianRidgeback, I hope you arrived home safely with your family and dog. Many thanks for giving us your feedback and commending our porters for their helpfulness. I appreciate that you approved of your room and room service and would recommend us to your friends and colleagues. When you travel through Frankfurt again, please make sure to drop in at...

Ottawa, Canada
Reviewed 12 May 2015

It was a very good stay. The sauna and steam room were among the best I have ever experienced. I was especially happy about the gentleman who served me at the restaurant (Don Visaya) who was very considerate about my diabetes. Overall a good break as i stopped over en route to home from Istanbul.

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Helpful?
1Thank John O
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Hello to Ottawa! Dear John O, thank you very much for your constructive feedback regarding your stay at our hotel. We are very happy about the good score you gave us and appreciate that you also visited the fitness area and the restaurant. We aim at offering a consistently high service standard across all departments. Thank you for valuing that....

Johannesburg, South Africa
Reviewed 11 May 2015 via mobile

first class service like no other. From conference registration to technological tagging system with an ability to electronically store the conference presentation. The food fit for a king and variety of meats to taste. The safety is a top priority and the delegates were also impressed and so was I.

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Helpful?
Thank Romeo M
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Hello Romeo M, I would like to thank you very much for your wonderful words about our conference service. Our goal is to offer a flawless service for our guests and make successful meetings and events possible. We are very grateful for any feedback we receive but such a positive one is of course absolutely desirable. Thank you very much...

colorado
Reviewed 11 May 2015

For the past several years, we have stayed at the Frankfurt Sheraton Hotel 4 times per year.....primarily for the convenient airport location which is walking distance from the terminal. We have never been disappointed with the rooms, service, staff or amenities. However, it is the front desk staff we have found to be particularly helpful, professional and welcoming. Manolis has...

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Helpful?
Thank aphie
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Hello aphie, What a wonderful feedback! Thank you very much for your cheering words. They were a motivational boost for us this morning. Manolis is a model in terms of hospitality and friendliness. Thank you for lauding his commitment and enthusiasm. We hope you will keep up the tradition of staying with us four times a year… or maybe even...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 

Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Price Range: ₹ 7,272 - ₹ 16,662 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton
Hotel Style:
#13 Family Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#27 Luxury Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Frankfurt Airport Hotel & Conference Center staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Silence to the extreme (for external noises)”
 of 5 bubbles Teedeegee, 9 Feb 2017 | Read review
“book an Executive room”
 of 5 bubbles DietmarF_12, 7 Feb 2017 | Read review
“Nice easy walk to the terminal for morning flight”
 of 5 bubbles U9923TWdanielh, 6 Feb 2017 | Read review
“As a SPG platinum member I have always received a renovated room”
 of 5 bubbles 871yas, 17 Jan 2017 | Read review
“Definitely ask for rooms on higher floors (6 or higher) that face the airport, especially if you are into airport views.”
 of 5 bubbles nealj622, 2 Jan 2017 | Read review
5 of 5